The service was timely, and all employees I encountered were professional. The negative aspect was that no air was put into the new tire that was installed. The tire had only 38 psi when I drove away (it was a rear tire that should have had ~46 psi). I thought, perhaps, I needed to allow the tires time to warm up before an accurate reading would display.The reading did not display after driving approximately three miles. I had to stop and put air into the tire to continue my drive home. I considered driving back to Mercedes of Rocklin and have them complete the job by putting air in the tire. It was safer for me to just stop and fill the tire with air.

Great service and communication. Extended warranty covered most of the cost for AC system repair which was great. Scott took great care of us and kept us updated on repair and status.

Emission system needed to be replaced as required by manufacturer. Greg took good care of us by taking us in and getting it back to us in time to get on road trip. We always have had good service from him.

The service department is pretty good except car wash, not the best and no interior vac. Also, salesmen when first went in to buy, we’re all yacking among themselves, paid no attention to fiancé and me.

Everything went well, we asked about veterans discount and they were happy to provide!Very happy with the service.

I used to drive porsche and BMW all my life..Oh. I forgot I start with cadillac Eldorado back in 80S..I love the car and finally I change to mercedes benz 450S...I think I made very good choice..Sine I got the 450S there was very minor problems..I went to Rocklin mercedes benz service center and i met service RepresentativeSCOTT PARRY..Scott take care me start to end really nice and professionally..He was the best service Representative.I ever had all my 40 years driving experience..Thank you Scott..

Worst car service experience. We purchased the Mercedes extended warranty when we bought our 2017 GLS. I have never purchased a Mercedes before and I know they have some more complex systems and expensive parts. Normally I never purchase a warranty on a car but thought maybe this car it would be a good idea. I was also told by Steven’s Creek Mercedes that my service plan guaranteed a loaner vehicle when I went in for major services.I scheduled our 50k service and asked to confirm that my wife would have a loaner vehicle. The rep on the phone said, oh this is a minor 1 hour service, we don’t do loaners on these, we only do that on major services. Ok. First problem.I arrive with my wife at this dealer for our 9am appointment. We wait 20 minutes to have someone take the vehicle and check us in. We are then told this is an all day service. Second problem.We are told there are no loaner vehicles, we needed to request that with our appointment. We did that. Third Problem.I had to go to work so I drop my wife and 18 month old off at my parents house and decided to reach out to our service advisor once I got in the office to try and figure out what to do. Currently I have a pregnant wife and 18 month old child with no vehicle and all day to try and figure out how to get around.I call our service advisor and explain that I paid the extra premium for the Mercedes warranty so that this exact scenario wouldn’t happen. Very little apology, just a well there is nothing we can do about it attitude.He then suggests that they will have a driver drop the car at my house so my wife doesn’t need to figure out how to get back.Not what I paid for or expect from Mercedes, however, clearly they were not going to do anything else to solve their mistakes.I agree, then get a call from my wife at 4pm. They called her and said. Sorry we don’t have any drivers to drop off the car.Then when my dad took my wife back to the dealership, they couldn’t find the key for 25 minutes.It was unbelievable. Especially from a “Luxury” brand. Really doubt this is the Mercedes experience elsewhere. Take your vehicle elsewhere; this place feels like a Walmart.

After I got my service b done, my fan blower motor started humming when my ac was on max so they replaced that then right when I got it back my a/c started to stink so they said I need to replace my cabin air filter. Then my temperature gauge started fluctuating when I was driving it but they couldnt find anything wrong with it. I really like JT as my service advisor. I had Micheal before and he wasnt as responsive. He didnt even let me know that my part came in, I actually called and found out. He never gave me a rough estimate when it was going to be in either but JT is on it. Thank you JT!

We leased our car from this dealership, and then took it back to get the clear coat product put on it. Cilajet I believe is what it is called. Very professional all the way around, from the time we signed the contract to the service department.Jeff Holt, and Mark were amazing. Can not say enough good about those two.

I got the worst quality ever that I bought a car from from Rockland mercedes-benz. I will never ever tell anyone to go to Rocklin Mercedes-Benz to buy even a key change thats how horrible service I got there. I bought my new GLC for Mercedes-Benz on Howe avenue theyre the best of all Mercedes-Benz dealers in this area. You guys need to go learn how good those guys in our area do maybe you can be one day at top quality dealership. I give you a zero.

New 2020 350GLE had 2 major recalls before I got to pickup the vehicle, then windshield cracked and had to be replaced and this took over a month & 1/2 to get from Mercedes. Service manager Wayne S is a great person and the glue that holds my business to this dealership. Would say that Mercedes has quality issues from putting out too many models which ruins the resale value but great for second time buyer and lease return buyers.

Staff very professional and sensitive to my time. Work done right the first time.

Bottom line: Service Advisor never bothered to update me on car status for 4 days, seemed indifferent about their mistake, and provided terrible customer service. Gave me the impression my business did not matter.Scheduled and dropped off my car for a new tire install on a Monday, after sitting 2 hours in the lobby, they inform me that they did not have the tire and I could take a loaner car, the tire should arrive sometime today or tomorrow morning.Tuesday: no call or update, had to reach out to them at 5pm to be told the tire had not arrived yet and they would update keep me updated on the status. A courtesy call would of been nice.Wednesday: no update, called at 5pm, car still at the dealership, they think the tire will arrive later that dayThursday,: no update, finally called later the afternoon and they tell me the tire is in and the car should be done in an hourI finally arrive to pick up the car, no apologize or acknowledgement from the service advisor and sent straight to the cashier.

The parts folks here are professional, helpful and knowledgeable - even about my older Mercedes.

I am very displeased. Following a routine oil change at the dealership, my car was returned with the interior driver passenger door handle completely broken. After 2 follow up appointments its just not right and, Im afraid, it never will be. I drive with an annoying rattle sound. The power steering fluid wasnt checked because its low. The engine oil was overfilled. The battery wasnt checked because its low.

A big thanks to Mike and the Service Team at Rocklin Mercedes. They made a stressful situation less stressful by working to help me with my sunroof repair costs as my SUV is no longer on warranty. They also did a fantastic job on the repair, and I loved arriving to a freshly detailed SUV. Thank you again Mike!

Very helpful, efficient and friendly. Work done on time and a follow up call

Wanye is fantastic with his customer service skills! He cares about his customers and also goes above and beyond to surpass expectations! Highly recommended and appreciated! Thanks Wayne and the Mercedes Service Team!

Theres an electrical problem with my headlights. I asked to get it fixed. Still having problems.

As always, prompt, courteous and kept me informed. Besides the regular maintenance the Sprinter was in for a major recall of the exhaust system.

I had some service done previously on my vehicle. I had a concern about it. I brought my car in and it was checked and I was given the proper information. My advisor Scott and mechanics were diligent and checked my vehicle and gave me information and solved my issue.Thank you Vonhousen team.

They disconnected battery to do recall work but did not reset clock etc which is not very user friendly

They have always been kind, professional and prompt service.

Tony was great in sales. Very professional, courteous, and wore a mask 😷!

Great service. Efficient. Friendly.

Scheduled an appointment...reserved loaner...checked in...thought service would be overnight...service called later that day to pickup car.

Beautiful service, professional service, and special thanks to Wayne

Great work detailing!

Excellent service by Scott in the service department.

Excellent! Wayne is the best

Always love the great quality and customer service!

Always get exceptional service from Mike.

Warranty work due to a recall.

Expensive but worth it

Service is great. Advisors take care of you and your vehicle. Jim is a great shut driver. If you use the app to make a service appointment be sure to follow up with a phone call.

Very bad service I’m not happy with service

Have not been there

Good

Horrible place

Good selections, friendly knowledgeable and attentive staff.

Great service, great cars!

Awesome customer service!

Service dept is excellent, timely & on time