user
Rocklin Automotive
6800 Five Star Blvd, Rocklin, CA 95677, United States
Appearance
Rocklin Automotive
Comments
Do
Review №1

I cannot express the gratitude I have for these folks at Rocklin Automotive. Last year I got my truck leveled with new 35 inch tires and they did a masterful job. Over a year later (a few days ago) I got a huge screw in my tire. This is too big to plug. I needed two new tires so they tread evenly, I tow a boat all the time. These tires are not available and in Texas, without going into any details they picked me up when I was in a bind, let me keep my truck there while they ordered the tires for me and really are making my life easy and stress free. I am now a dedicated customer for life. Thank you Rocklin Automotive for everything you do.

Jo
Review №2

So I have used Mark in his team before but this is the most extensive servicing I’ve done on my sons car he lowered it wheels tires brand new suspension roll bar he did the work on time for a great price and most important the installation was done properly with Kerr and attention to detail I really appreciate Mark and his team they are true professionals

Ma
Review №3

Had an issue with my water pump. Even though this place was booked, they squeezed me in the next day and took care of the issue. Many thanks for reliable and speedy service.

Br
Review №4

Truly amazing service. Im particular of who works on my vehicles and this place gives me no worries at all. Always able to repair what I need.

xx
Review №5

Mark saved my husband and got him back on the road again in 48 hours! Great quality and communication. Would definitely recommeding to everyone 👍

An
Review №6

Mark, the owner, is professional and willing to work with you for your car. I’ve had multiple things done through him, each time very happy with the results. Everything I’ve had done there has been done on time and a thorough job. Couldn’t recommend anymore

De
Review №7

I was across the street picking up lunch, only to return to my car and find I had a dead battery. After trying to jump-start it with no luck, I went across the street to Rocklin Automotive. They went above and beyond, coming across the street to try jump-starting my car - again, no luck. I left the keys with them and, an hour and a half later, they called and said my car was ready. They were so nice and so helpful! And all this on a busy Friday afternoon before a 3-day weekend. I appreciate you, Rocklin Automotive! PS. Thanks Kenny, for figuring out how to open my car with no power. LOL

De
Review №8

Everything was done quickly, and a no hassle process. Great team there everyone seemed very friendly.

To
Review №9

One of the best places Ive ever had to deal with and some of the best service in the world. Not only were they fast but theyre very accurate Ill be back and Im going to tell everybody about this place

Ni
Review №10

Brought my car into the shop today for some faulty shifter linkage. Got a call a couple hours later and they told me I could likely have the problem fixed by the dealership as part of a recall. Unfortunately I needed the car that day due to job and life. They got the parts and labor quote which was a little over$1,000. Again he asked if Id rather save the money and take it over to the dealership to possibly save on the repairs. I told him thank you but lets just get it fixed. A few hours later he called that it was ready. At that time he also let me know he had gave me an incorrect quote originally. The parts were significantly less and the total repair would be a little over $400. Mark didnt have to adjust the quote. I already agreed to pay over $1,000. I needed my car and was willing to pay whatever to get it back asap, and I even told him that. Yet he did the right thing and adjusted the price after he got the correct cost for the parts. A lot of lesser business owners woukd have taken my $1,000 knowing they could have. But Mark didnt. My dad always said you can judge a persons character by the things they do when they think nobody is watching. Definitely will be bringing my car to this shop for all my future service needs, as well as recommending them to everyone I know. Thank you for the great service Mark.

Mi
Review №11

Marc and his crew are on point, they give it to you straight. They work hard and make things happen. Will be referring friends and family to his shop.

Jo
Review №12

Was told of week ahead of time that if they knew I was coming a battery would only take a 1/2 an hour to an hour to put an hour to put in at an appointment at 9:00 a.m. Did not get done till 2:00 p.m.

Se
Review №13

Took my car in for an ac service and was very pleased with the service and professionalism. Got my car back on time and blowing cold

Li
Review №14

Been going there for years. Always satisfied with the service and friendly, caring staff and owner.

ja
Review №15

I really appreciate you guys, thanks for the great service.

Ro
Review №16

I had front end work done on my car after an accident and was very happy with the results. They had a tow truck come out and bring it to their shop and handled all the preliminary estimates with my insurance company. There were some issues with my insurance company covering the costs of the work that needed to be done, but the staff and owner Marc made sure to correspond with them and get everything I needed taken care. I really appreciated their quality of work and professionalism.

P3
Review №17

Car would not start, they claimed it was the alternator and computers. charged 3000 dollars to fix and claimed it would run after the repair. 1 week after repair the car wont start again and now they claim there must be something else wrong with a rude attitude. We ask when we can take it back for repairs and when we show up at the time they told us to bring it they said they had no space for our car, wasting our time.

Ab
Review №18

The owner Marc is very reliable and honest! Will definitely be going back! He sold us a car that ended up not being a very good car for my family but was very helpful in getting us a vehicle we liked and that was AMAZING for my family! His mechanics are very smart and efficient. They get your car done as fast as they can with everything perfect and ready to go! Thanks to the team of Rocklin...

D
Review №19

I take both my vehicles here. These guys are the best, honest and do great work.

Pa
Review №20

I went in for an alignment for my Infiniti and in two weeks it went out again. I’m called back and asked if they can fix it since it is not normal for a car to go out of alignment in 2 weeks and they denied it and refused to give my money back. They also tried to up sell me on spark plugs which are not due for another 30,000 miles. Do not go to this place since they are not honest.

Li
Review №21

This place is great! They do just about everything! Marc made sure my family & I had a great working family car & we LOVE it. Cant thank the Rocklin Team anymore. If you need anything done call them & they will handle it for you. Thank you!!!

Jo
Review №22

Great service at a fair price. Had concerns with an intermittent noise on my F-150. Tom and his team were able to find the issue. Related to poor workmanship from another shop.Tom was professional in his description of the issue and offered a clear option for repair. They tightened up the loose parts and I was on my way.I also had my wife’s car in for an oil change. Her car also had an intermittent noise under specific conditions. Tom and his team wasn’t able to replicate. But before further diagnosis he checked the factory service bulletin and found a recall claim on the specific issue the car was having.Tom could have charged me a diagnostic to pull things apart and I wouldn’t have know anything different. INSTEAD he recommended that we take the car to the dealer to get the work done for free.Thanks Tom and team for the honest service today.Reliability is hard to come by these days and I know I won’t have to worry about that here.I would highly recommend the services of Rocklin Automotive to my friends and family.

Ra
Review №23

The owner was very rude. Talked down to my daughter. Charged a ton for diagnostics and wasn’t able to find anything wrong. Check engine light is still on.

Ab
Review №24

I do not recommend this business...My Fiancé and I bought a car here with the only money we had looking to find a reliable car for our family. The guy seemed very willing to help us even said he would give us a refund if he couldn’t figure out the problem with the car which only took 8 hours after buying it to start having major problems & the check engine light turning on just 8 hours after purchasing. Sadly the refund never happened. We are now down a car and about $5,000.

Je
Review №25

Those guys are master minds. They are amazing and the front counter guy is flawless. Makes things easy and funny while being professional

Aa
Review №26

Great experience and reasonable prices.

Ty
Review №27

Great service

Jo
Review №28

Awesome service!! Good solid price and the whole crew cares about my car and safety. Would go again for sure. Best experience for auto repairs. Went to les swhab and they diagnosed me and put a ton of useless cheap parts I didn’t need. Rocklin automotive asked me if they could repair other things they found wrong and I’ve had no problems for about 2 years now. For sure coming again

Ni
Review №29

I came by today and didnt have any work for them to do I just wanted to nap on that comfy couch and they let me for the entire day and didnt say anything to me so this business is awesome i would definitely let them work on my car when I get one some day

Ju
Review №30

Thank you, Marc and your team, for the exceptional service on my Honda Ridgeline. I could already tell a difference when I drove off in my truck.

Je
Review №31

At first I was pleased with the service, as I was receiving updates on what work was completed on my car. I was away in Florida and was trying to juggle multiple balls.After getting back and driving I started having all sorts of problems. My steering column slowly started to move. When I called to have it taken in I was charged! They said I must have hit something. Simple deductive reasoning could have ruled that out.Next the check engine light came on and I was told I would need a new catalytic converter (I took it to another place and no, that wasnt the case)!Lastly, the motor mount busted! All within a short period of time! I just paid $3,000 to have have call overhauled only to have problem after problem after problem. I had never had so much problems with my car.This place is good for tires, and oil changes, but not much else.

mi
Review №32

Very knowledgeable, friendly staff. Prompt, reliable, quality service. Had the brakes pads replaced and rotors turned on my 2010 Nissan Armada, with very reasonable pricing and OEM parts. I would highly recommend Rocklin Automotive for any of your car needs.

Jo
Review №33

These guys are top notch! It took me 40 years of my life to find a mechanic I could trust and depend on.... Rocklin Automotive is my only choice from now on.

Da
Review №34

I went into Rocklin Automotive to get a 2nd opinion on a used vehicle I just purchased. I gave them the inspection report from another shop and asked if they through they could check it and maybe inspect the vehicle themselves. The young guy that was helping me at the counter seemed nice but the head mechanic was disgusting. The inspection was from Five Start Auto/Car wash so he said you can’t trust anything from them. “Jose Rodriguez was mowing lawns last week and now he’s inspecting vehicles!” It was a completely made up name and incredibly racist. Even the guy that was helping me just froze but that is his boss. I would never knowingly give money to someone like that.

Pa
Review №35

Great Owner! Great Service! Reputable Company

An
Review №36

Love this place... Personal service and quality work 😎

Br
Review №37

Bent, scratched, and melted with a torch my lower control arm sockets. Metal was shaved off and dents all around. Over priced too.

Me
Review №38

I got new tires and have had my car repaired at Rocklin Automotive and have had a great experience. Pricing was on par (not more expensive as other reviews have suggested) with other quality shops in the area. What makes this place so refreshing is the knowledge/training of the staff and the respect they show towards customers. As a woman, I have had many unpleasant experiences with car stuff, like not being taken seriously or being taken advantage of. However, both Marc and Tom had a lot of car knowledge to share that helped me make good decisions about what realistically needs to be serviced on my car. It isnt easy to find an honest car shop, but I think I have finally found one. They really strive to have customers leave their shop feeling happy with the repair/service.

Is
Review №39

Been going here for about a year of oil changes for both of our cars. My wife takes are cars in for our oil changes. She took my car in last week, and was told I needed a new serpentine belt. I looked at it when I got home, I looked very hard, and saw very itty bitty tiny hair line cracks. It took me a while to actually see them (with excellent vision). I decide to drive down to Rocklin Automotive the next day and ask. The mechanic took a look for about 30 seconds, looking, looking and then, ah ha, yeah, see those TINY hair line cracks in a few places. I laughed underneath my breath, and said yeah I noticed those. He seemed upset and irritated that I questioned his ability to sell a work order that was not needed. He said, well, you got 6,000 miles at least. I know this! They will sell you anything that looks slightly worn.When I changed my air filter the week prior to this most recent oil change, surprise, surprise, my air filter was very dirty. Why they didnt mention this from my prior oil change? Two reasons, one, they didnt check it, and two because it doesnt involve work (labor)- just a markup on the air filter which makes no money. They did not check everything under the hood (which is a complete lie to what they offer as a service), and selling work that is not needed or more so not even close to being needed.

Mi
Review №40

Extremely overpriced, and owner attempted to use a scare-sales tactic to get me to pay a $150 diagnostic fee. All Muffler off Pacific is much better. I know other people who have had terrible experiences here as well. I hope this will help others.

Jo
Review №41

I went in and was quoted $150 for some work, which seemed a fair price. When I returned for my appointment, someone with an attitude, who I assumed was a shop owner, told me that the same job was going to be at least $300. A little confused I left wondering if I somehow offended someone and they simply didnt want my business. I went to another local shop and they jumped at the chance to do the same job, plus a little extra, for... you guessed it, $150.I foolishly returned 6 months later and asked about a separate issue. They must have remembered me (though they didnt day it) because I was instantly made to feel like an idiot for wanting to do something custom to my car. I quietly left and vowed not to return and not to let my family ever use their services. Tonight I got motivated and decided to tell all of Google about my experience.

Ji
Review №42

Superb service after a fender bender on nearby freeway. Very helpful in getting is back on the road

Ch
Review №43

NEEDED A REPAIR IN A PINCH ON MY WAY TO SANTA CRUZ AND OUNCE AGAIN MARC AND THE TEAM AT ROCKLIN AUTOMOTIVE HANDLED IT AND GOT MY CAR BACK ON THE ROAD FAST !THANKS GUYS FOR THE GREAT SERVICE !!!!!

La
Review №44

I feel like the prices were a little steep, but over all the friendly service and knowledgeable mechanics made my trip worth while. The owner personally called me to solve the pricing issue and I would definitely do business with them again!

Ch
Review №45

I paid to have my a.c. system diagnosed. $125. Ok I get it, I need a professional to tell me whats wrong l, but at least I will know exactly what needs to be done to have my a.c. back. He calls and tells me it will $675 to get my system working again. Wow, but ok I need a.c.. he calls to have me pick it up and says It blows ice cold, but only on the windshield. Umm what? Yea in order to tell you why it will be another $125 diagnostic charge and youll have to bring it back another day because we close in 2 hours. AND the price is the same. At the end of the day I paid for a diagnostic which I got half of one, paid for a repair which fixed half of my problem, and then blown off because they didnt feel like working the last two hours of the day. I paid a professional price for a handyman repair. Do not go here for anything else other than handyman work or you will leave upset and unsatisfied. Be careful because they will make you pay professional prices. Also dont ask to check the repair before you pay and sign because you have no access to your vehicle before you pay and sign.

Ju
Review №46

Lack of follow up was my motivation for 2 stars. Better luck next time. It really seems it is hit or miss with this place.

Je
Review №47

Went in for a tire repair. Fast and efficient.

To
Review №48

I went to Rocklin automotive and thay took me in like family and added me to there twam. In almost 10 years of working for Marc, I have found I still like everyone and its still a l ll ace I want to go to every day.

Ni
Review №49

Dont waste your time here.

Mi
Review №50

Stranded and waking . Found rocklin automotive and the help was outstanding. They helped me get my car to the shop. They told me why my car died while driving, also fixed it fast and made me smile even in my bad situation. i line out of town and will travel to rocklin automotive to get my car worked on for now on. these guys rock in rocklin!!!!!

RI
Review №51

Marc and his staff of technicians are very knowledgeable and helpful. My cars are in good hands at Rocklin Automotive.

Ty
Review №52

The slimiest people around! Ive had two cars break down on me and brought them both to them. The first car I trusted their judgement and fixed everything they said they found wrong. I was surprised to find out about most of the problem so I was a bit skeptical but still paid to have it done. Now my second car Ive put alot of work into already breaks down and they quote me am outrageous price which I cant afford so for the past few months Ive been trying to get rid of it. And now I find out that the fix is rather simple from a different mechanic and my car runs great now. They lie for their own financial benefit. The are highly untrustworthy and I hope no one has to deal with this anymore!

Ry
Review №53

I called for a second opinion to get engine replacement and he called me back cursing at me for a quote for no reason

Je
Review №54

They wanted $600 (installed) for a set of two tires that cost $130 on tire rack. Went somewhere else and saved close to $250.

Do
Review №55

Helpful and trustworthy. Can fix anything!

Wh
Review №56

Owners are extremely rude and belittling. Tried to sell me an air filter (that was already replaced last week) a new belt (that was replaced along with the air filter) and a ton of other snake oil upsells that I didnt need. Stay Away!

Ul
Review №57

My first experience with Rocklin Automotive was a year ago. I had purchased an older Expedition that did not come with any maintenance records although it seemed to be running fine. After about a year of owning it I figured it was time to get some routine maintenance done (I only drive it about 3000 - 4000 miles annually). Keep in mind, I am a female who knows NOTHING about cars.I called several local mechanics to get an estimate for a tune-up with all quoting me between $500 - $600. I came across Rocklin Automotive with the same question and Marc replied with What is the problem youre trying to cure?. Well, none. Its been a great truck and I just want to keep it for as long as I can. He suggested a 32 point inspection instead of a tune-up. That made sense, why fix something thats not broke. And that also came at a HUGE savings! There were some minor repairs that needed done, it was a 13 year old vehicle at the time, but nothing your typical tune-up would have fixed.Tires was on the list. I decided to take the cheap route and go with a different tire shop that was having their big annual sale. I did not tell this other shop I had just had an inspection done within the past 30 days. The kid comes out with an $800 estimate worth of work that they said needed to be done right away....in addition to the tires I had just bought. I was angry. I went to retrieve the inspection report from my glove box & showed him that everything he was telling me that needed to be fixed was inspected and passed. He said, they must not have inspected anything. I replied, so youre telling me I didnt need those tires I just bought from you?. After my mini meltdown I came home & spoke with my neighbor to see if he had any experience with this other shop. He did. He also had taken his truck in and was told he needed the entire front end replaced. 2 weeks later the front was wobbling and he took it back for them to tell him again that his front end needed replaced. After getting the manager involved, they discovered it was the tread separating from the tires.A year has passed and its time for my maintenance again. This time Chris K. was our mechanic. He was just as friendly and patient as the guys who helped me last year. She still runs like a champ! I wouldnt consider taking my vehicle anywhere else. I believe Rocklin Automotive is an honest and ethical business.

Sh
Review №58

They did a crappy Weld job on the back of my exhaust. When I was driving all I heard was metal clanking together

sc
Review №59

Our battery died in a nearby parking lot. We got a jump and drove over to Rocklin Automotive. They checked out our car and had the new battery installed in no time! They also gave us a $10 coupon towards the battery. Thanks!

Bo
Review №60

All business, they do not care about you.

di
Review №61

There not willing to work with you at all. Hard to deal with.

Da
Review №62

Way too expensive

Pe
Review №63

Not to good.

Do
Review №64

Simply, the best!

Information
89 Photos
64 Comments
3.3 Rating
  • Address:6800 Five Star Blvd, Rocklin, CA 95677, United States
  • Site:http://rocklinautomotive.com/
  • Phone:+1 916-315-0335
Categories
  • Auto repair shop
  • Muffler shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–4:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations