This is an honest and reliable business. They were recommended to me by a co-worker and I was not disappointed. Thanks again guys! ๐
We took our sons new-to-him car to have Rocklin Foreign Car assess its condition, and I am very happy with this business. They were professional, courteous, informative, prompt, and gave great advice. I will recommend them to any and all of my friends in the area who need foreign car service! If I could turn the stars up to 11, I would!
I dropped my car (TDI) off for an emissions check engine light and a vibration at speed. They attempted to fix the emissions problem, but ultimately didnt. They also claimed to be looking into whether I had an emissions warranty. I spent all of 5 minutes on google with my VIN number and found out that I do. Im guessing they arent actually set up with VW, otherwise it would have been super easy for them to figure out. They never once called me about anything on the car. No work authorizations, no communications of any kind. If I didnt call, I heard nothing. I was sick for 2 weeks, in which time they were supposed to get the emissions problem figured out and had supposedly fixed the vibration. Neither problem is fixed and I never received a single communication from them in 2 weeks.Long story short, they had my car for close to a month and didnt fix anything. They did run the emissions cycle, it just didnt work, at which point they never came up with any other solutions or recommendations. Im assuming they would have continued to just let my car sit in their yard for another month without doing anything further had I not just requested to pick it up.I have never dealt with a shop with such low professionalism. Maybe if you are a regular they treat you well. I cannot recommend this shop at all. Very disappointed. I hope other people continue to have good experiences, but mine was nothing short of very disappointing and unprofessional.
Dropoff was awesome, communication was excellent and so far dealing with the guys have been seamless. They are working with my extended warranty and guided me through everything with text messages, pictures and videos as well. So far Im more than happy with my experience.
Quick diagnosis and accurate repair.
Have been a customer for years, theyre always totally professional, have never tried to up sell, will tell you only what is actually needed and the it works,
We have been customers of Wayneโs for several years.Excellent communication and greatest service for our BMW anywhere.Wayne is a genius and truly a walking encyclopedia.James
Great diagnosis
We have now had three great experiences @ Rocklin Foreign Car. Wayne and his team have replaced rear brakes, wheel bearings, and fixed an A/C leak for us quickly and at fair prices. Highly recommend Rocklin Foreign Car.
They are so kind and caring โค
I brought my car in for service and Wayne and his team took care of the problem with professional service, courtesy, and a smile. This was the first time I have been to this shop, but I know I will be taking all my cars to them. This is an auto shop you can trust. Thank you!
Went to this place because of all the good reviews.. Dropped my car off for a rattle noise. Wayne calls me 7 hours later and says itโs fixed, and has me pay over the phone. He told me that there was another noise that would be about $1200-1700 to fix. I told him Iโll come back for that one. I trusted him, and when I went and picked it up, the initial sound I came in for was still there, including the โclickingโ he discovered. Confronted him and he started to talk about all the zip ties he threw on the car to fix the sound. if the zip ties didnโt fix the sound dude, then donโt call me and lie to me telling me that the sound is gone. When I confronted him and asked him when I can come back, he said heโs booked out till next week, and that he doesnโt want to work with me anymore and said that heโs not going to give me a refund either. Donโt fix ANOTHER problem on the car and charge the customer, and lie to them on the phone telling them that itโs all fixed, FIX THE PROBLEM THEY CAME IN FOR. if you canโt, donโt lie. Horrible business. They call themeselves European experts since 1996 or something, Wayne Iโm sorry but stop getting your friends to leave 5 star reviews to attract innocent customers like myself.Ended up going to a regular shop down the street who doesnโt even specialize in European, and they lifted the car, moved the exhaust about an inch, and the sounds gone. They didnโt charge me anything either. Wayne donโt take this personal, take it as a lesson. Either learn to be truthful and honest to your customers, or just shut down in sake of all the other European car owners.The fact that he lied, and then tried to tell me that thereโs another sound on the car thatโll take about $1500 to fix, makes me want to tell everyone about how horrible their business etiquette is.Donโt go here. Not recommended.
I take all my cars here; Wayne treats me like family and is always up front about all repairs, recommendations, and prices. I recommend all my friends to this shop!
Keeps the customer well informed on what is being done and what needs to be done.
Good, honest auto repairs. Not out to gouge you. Great friendly service.
This has been my sisters mechanic for years. They work on domestic vehicles also.
He did it great job on my truck, he put 3 lift kit on my 2006 Tacoma ๐๐
This is the one and only car repair service I send my friends. I trust management and staff with their recommendations and prices are fair.
Im only giving them a 1 star because it wont let me go any lower. We got our car fixed in late May and paid almost $900 for parts and labor. The last month it started heating up again, but it would go back down. We didnt think anything of it then today the part they installed completey broke off and all our fluids leaked in the middle of the parking lot. We called and the owner WAYNE refused to fix anything so we will be contacting our lawyer and BBB since they want to run a shady business . We spoke to someone that has been a macanic for 20+ years and he said we were not only over charged, but what there doing is completey illegal. Dont go here save your money !!! -Keith & Leandra
Wayne is the most knowledgeable and honest mechanic around..
A first class, professional repair operation. Took a Acura auto to them for a second opinion diagnosis of another firms diagnosis of a faulty transmission requiring $3,100 to $3,500 rebuild (Acura dealer quoted $4,600). The owner, Wayne, and his mechanic drove the car and immediately determined the transmission was ok and the problem was with 2 major motor mounts, which were replaced for $700. Car performed perfectly - no more clunks when downshifting and changing gears..Highly recommended. Acura dealer, goodby - Rocklin Foreign Car, hello for all future service and repairs.
Excellent service with integrity
Excellent Customer Service