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Naturepedic Organic Mattress Gallery North Bethesda
11802 Rockville Pike suite a, Rockville, MD 20852, United States
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Naturepedic Organic Mattress Gallery North Bethesda
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La
Review №1

The staffs was friendly and informative with my purchase. The mattress felt great and I looking forward to enjoying it.

Ki
Review №2

I met with store manager Liliana Huerta who was so nice and very knowledgeable about Naturepedics mattress selections. She explained the differences between each and assisted me in making the right choice for me. I love that everything is organic and chemical free and cant wait until my new mattress and box spring are delivered! The company is located in Ohio and employs Amish seamstresses and artisans to create this wonderful line of mattresses. Be sure to check it out when deciding on the best mattress for you and your family.

Jo
Review №3

We stumbled across this store after having a very frustrating experience trying out mattresses elsewhere and while literally about to go try some elsewhere. We assumed they would be out of our price range but wanted to just see what luxury mattresses felt like. We fell in love w/ a mattress that was just a little outside our upper price limit. Then we learned it was on sale for Labor Day, which is why we were looking today. The saleswoman was very, very low key—unusual for mattress stores— and very informative. Great return policy. Great warranty. All organic materials; this wasn’t a top priority for us but we are especially happy the foam is not made from petroleum products. We can’t wait for it to be delivered.

HL
Review №4

Lily is AWESOME! She helped my husband and I out with our first baby mattress. She gave us important information about organic mattresses and why it really matters! My family is so relieved and happy we came here to purchase the baby mattress. We are definitely coming back. Thank you Lily!! ❤️🙏🏼

Lu
Review №5

Lily explained the options in detail and with brilliant clarity, kindly helped us find our way to the best matched mattress and offered us a great Labor Day deal! I am delighted with my non-toxic super comfortable purchase and with the outstanding service!

Ru
Review №6

Lily and her colleagues were friendly and tremendously helpful in helping us find the right mattress, and problem solving to get something to us right away when it turned out we couldnt wait for custom construction. (I realize that its a little weird to have an emergency need for an organic mattress, but life is weird sometimes.) Thank you all for making a tough time a little easier!

Ka
Review №7

Great experience at this store! Liliana was very helpful and explained all of the different mattress options. Very excited to sleep in my new mattress!

Ka
Review №8

I have been trying to reach customer service for weeks now! They do not want to respond or help. My family and I have been loyal customers up until this point - I will not be returning anymore.

Bo
Review №9

Be careful with this store. Terrible customer service. They tell you they have inventory and when you get there they dont. The manager is incompetent and does not care about good customer service. Stay away from that location if you can

Ta
Review №10

Lily an amazing store manager. As soon as you walk into the store, pure professionalism and gratitude. I went in not knowing anything about the company. She explained and suggested what was right for my body form and what would help me in the long run. I give this company over 5 stars. Lily keep doing what you do. Thank you I will recommend friends and family 😊

Ma
Review №11

I went shopping for a healthier mattress and had a wonderful experience with Lily. She was professional, knowledgeable, helpful, and exceedingly friendly. She was able to thoroughly answer all my questions and suggest different options, and quickly responded to emails. I felt comfortable immediately and had a top notch customer service experience. I will definitely be a return shopper!

Al
Review №12

My BF and I were searching for a new mattress to replace our old one with a foam topper. Lily is super nice, provided us with fantastic customer service, and gave us transparent & helpful info on our purchases. Definitely recommend for those looking for a place to purchase a good quality mattress/other sleep products, weve had a wonderful experience!

J
Review №13

Lily was extremely helpful and went out of her way to help me place an order!

He
Review №14

I called to talk about a non-toxic pillow and spoke with Brian, the store manager. I had researched other companies online for a couple months trying to make a decision. Brian was so helpful in answering my questions. He made a phone purchase delightful and very informative. I appreciate his sharing about his trip to the Ohio facility where the products are made and what he learned about the company first hand. Now plan to talk to Brian about a non-toxic mattress in the near future.

Ly
Review №15

Lily was great in introducing me to all of the mattresses and letting me try them out safely. She was able to answer all of my questions and was very friendly.

Go
Review №16

We have been in many different mattress store but let me tell you this store is different not only their products but also Lily. She is very knowledgeable, patient and very responsive! You won’t be disappointed!!!

Ri
Review №17

Very helpful, very honorable staff. Going above and yes beyond standards and expectations to make sure the purchase of a mattress is correct for you. In a world surrounded with an overwhelming range of chemicals and toxins to matter products cheaper and profits higher, Naturepedic is working to keep us safer and not simply to make an outrageous profit by taking advantage of the earthy crunchy movement. Good products, from good people, running a good business model.

La
Review №18

After years of spending a moderate amount on money on conventional mattresses (and replacing every few years), last week we made the switch to Naturepedic. The sales experience with Brian was wonderful. He was friendly, informative, and took the time to understand our specific needs. Ive spent a few years on a soft foam mattress and my back was paying for it. I woke up every morning tired and in pain. We made the decision to explore the wonderful world of natural & organic mattresses. After all, we eat organic, natural foods, and avoid toxic chemicals in our home cleaning products, so this seemed like the logical next step! Yes, these are expensive. But you spend 1/3 of your life sleeping, its worth investing in! With their 90 trial period and their warranty, there is no reason not to try. Weve been sleeping on it for 6 days and so far my back pain has all but gone away, and Im waking up feeling much more rested and refreshed. My only complaint is on the packaging. All pieces come shrink wrapped for shipping, but at the end, you are left with a TON of non-recyclable plastic. A company that prides itself on using natural, organic materials and environmentally sound practices should explore other means of packaging so we are not adding to the huge waste problem in the US. Other than that, super duper happy and will likely be back for more mattresses in the future.

ka
Review №19

Today I called to inquire about the 2 Organic Latex Topper and spoke with BrIan. Totally pleasant and informative experience. He was very helpful in answering my many questions. But more importantly was able to give firsthand feedback because he actually owns this product! In addition, he visited the facility where these toppers are made and could attest to the quality that goes into the making of this product. All invaluable information in my decision to purchase this product.

Di
Review №20

The store manager Liliana Huerta was very patient with us. We visited store total of 3 times. We tried many mattresses and asked a lot of questions before our purchase. She worked with us and answered all our questions and special requirements. She is very responsive.

Al
Review №21

Brian made our mattress buying experience educational, easy, and enjoyable! He answered my husband’s and my questions and was super patient with our four year old. We are so excited to receive our mattresses and are grateful for Brian’s time and stellar assistance. I highly recommend going to Naturepedic in North Bethesda and asking for Brian.

CH
Review №22

Ms. Huerta was super informative and helpful. I appreciated her knowledge about the industry as a whole and the Naturepesic producr. Thanks for a great experience.

ma
Review №23

We were in the store at Pike and Roe in Rockville yesterday to brose for our possible future mattress purchase . We had no intent on pulling the trigger until we had tried/tested many different products.Lilly at the store(the only employee there) allowed us to make an appt that was 1/2 hour after we arrived. We greatly appreciated the stores conservative and safe approach to the pandemic.we were totally unfamiliar with the concept of a organic mattress and had no idea about what a new mattress would cost. Lilly was an amazing educator who patiently walked us through all of the considerations in buying a mattress and why organic in a mattress is so important. She then clearly and fully informed us of all of the different available product lines that Naturepedic offered.To our own surprise and with no regrets, we ended up purchasing one of the higher end mattresses based solely on Lillys honestly, deep knowledge, great communication style and low key sales approach. We had intended to shop many options and to spend much less than we ended up spending. But thanks to Lilly, we are now completely satisfied on the purchase that we made and are so excited to sleep on the new Naturepedic mattressMark Rabin

Co
Review №24

Im so lucky to have stumbled upon this store. I just moved from out of state and needed a new bed ASAP. I highly recommend you visit this store if youre in the market for an organic mattress or if you want to be fully educated on the benefits of sleeping on one! Brian, the manager, was extremely patient and took the time to help me better understand the differences of the inside materials that make Naturepedic beds safe, comfortable, and reliable. Hands down, one of the best retail experiences Ive ever had. After lying on a handful of beds (with disposable sheets - thank you Brian), I decided to purchase an EOS Queen Split Firm/ExtraFirm - MedLatex|FirmLatex over FirmCoils|FirmCoils. I truly believe that this company provides a top-notch, high quality, green mattress. Im looking forward to its arrival. I encourage everyone to think about making the healthy switch of sleeping on an organic mattress :)

Ma
Review №25

Extremely satisfied. The sales person in online chat helped me place the order. Easy as 123. I am sure I will love the mattress

Ke
Review №26

Very helpful and safe shopping experience. We had an appointment and were the only family in the store. All mattress were available for fitting and adjusting to ensure that the fit all members of the family perfectly.Fairly priced, flexible pricing, and certified organic and chemical free.Looking forward to a safe sleep for many years to come.Thank you Naturepedic and Brian.

N.
Review №27

Lily was very helpful and knowledgeable. We enjoyed our experience!

Al
Review №28

Would not trust any other mattress to provide a healthy sleep environment for my family. Can’t compromise on that! Brian and Lily at Rockville were just delightful, truly knowledgeable and patient. Was wonderful to try out the beds in person! Brian made purchase and delivery so easy! We keep going back! Dealing with real people and company who cares... thank you for providing such a quality product we don’t need to think twice about!! Lovely store and location/shopping area

A
Review №29

I normally dont leave reviews but had to in this case because we have had such a good experience with this store (Brian especially) and are really impressed with the quality of the mattresses. My husband and I have been talking about getting a new mattress for a while, but I couldnt bring myself to purchase another flame retardant chemical-filled piece of junk, so we kept putting off making a decision. Then we happened to be in Maryland visiting family, saw this store and decided we had to take the opportunity to go in and actually get to see/touch/try an organic mattress - too big a purchase and commitment to buy sight unseen off the internet, and we hadnt come across the chance to actually shop for organic mattresses in a store before. We braced ourselves for the high pressure sales pitch that was sure to come as soon as we set foot in the store. . . but it didnt! Instead, we met Brian, who offered to answer any questions and let us look around without feeling stalked. When we were ready to ask questions, Brian answered every one knowledgeably, candidly, completely, and by the time we were done, felt really comfortable that wed be buying here. When we finally (a year+ later?) got around to placing our order, we made a point of calling Brian up to order from him even though we live in a different state. SO excited for the mattress to arrive and the whole process has been very pleasant. Would highly recommend stopping in - its a purchase that will affect you every day for years, worth doing it right!

Ki
Review №30

We had a fantastic experience shopping for a mattress at Naturepedic in Rockville. Brian, the store manager was extremely helpful. We tried SO many mattress combinations and he was very patient. This is a quality product that stands head and shoulders above other products in the organic mattress category. Brian was knowledgeable and enthusiastic about the company and product and we felt we were making a good investment. Overall it was a very pleasant experience and we highly recommend the shop.

tb
Review №31

Liliana is a rock star! Incredibly informative and equally polite!

jo
Review №32

Liliana was extremely nice to me, very knowledgeable and educated me on the importance of getting the proper mattress for my body type. The world needs more Liilianas!

Jo
Review №33

One of the best shopping experiences we have had in a long time. Brian was a most informative representative of this wonderful company. We love the concept of organic materials. The toxicity of other mattresses was a shock to us. We love our new bed and feel so comfortable knowing how it is made. The owners concept and mission are admirable. We just cant say enough about the company and about Brian. Thank you!Kathy Robertson

Ch
Review №34

Great customer service!!! Brian was very knowledgeable and helpful! I would definitely recommend!

Je
Review №35

I could tell the moment I waked into the store that this was going to be an easy process. I worked with Brian Fletcher, the manager and he was so helpful, patient, and full of information.There was zero pressure to buy a mattress that day, which was welcomed. If you dont know about the company, you get to choose your firmness or softness of layers within the mattress. He was more than happy to switch out layers to make sure it was comfortable. I must have tried over 10 combinations before making my decision, which was easy. The best part, everything is organic and the prices were comparable to non-organic mattresses. I know that Im not sleeping or inhaling chemicals that will be harmful for myself, husband, and children. It makes me sleep better. Delivery was free and within a week. The pillows are also amazing! Highly recommend.

Je
Review №36

Traveled over an hour to purchase the 2-in-1 twin mattress. It was well worth it. Brian answered all the questions I had and was extremely helpful. Highly pleased. Their mattresses are made with materials that meet all the current ”gold standards.” If you are looking for a new mattress, this is the place.

Br
Review №37

Brian and Lilliana were wonderful to work with. No sales pressure at all, just introduced us to the different materials and how their mattresses are designed, we went around the showroom and laid on all the beds (there’s about 10 on the floor) and then we were left politely alone to mull it over. And they were knowledgeable and patient with us as we had to come back into the store another day to try additional options for our mattress after the first few nights weren’t super comfortable and went above and beyond accommodating us with layer swaps during COVID and making sure we ended up with exactly what we wanted. Absolutely stellar customer service! Id give 10 stars if I could.We ended up settling on a queen EOS pillow top, both sides ‘plush coils/soft latex/soft latex’, which is as soft as this arrangement could get. For reference my partner and I are 5’5” and 130 lbs and 5’10” and 150 lbs. And even this arrangement would probably feel somewhat firm when compared to traditional or memory foam mattresses – seems to be inherent in latex material. Don’t be surprised if you end up loving something softer than you think is ‘what you like’.The bed is wonderful though. Comfortable and supportive. Very easy to put together, the amount of packaging is impressive but we found somewhere to recycle the plastic. No chemical smells, but the materials do have a scent – kind of a natural wooly earthy smell. I think it’ll fade in time, but it’s not intrusive. It’s great to have an organic mattress, that’s one less thing in the house contributing to the toxic load (next step…carpets!). Thanks Naturepedic!

ve
Review №38

Brian was excellent. He knows the products very well, not only that, he was attentive, patient, and very friendly and professional at all times. He answered all of my questions and concerns and it was great being able to try out the different beds. I will be referring others to Naturepedic for buying the best beds ever made!

Je
Review №39

Outstanding service! Very nice, knowledgeable salesman. Excellent experience and glad we went in.

Vi
Review №40

We went to all the usual suspects first and then finally to Naturepedic where not only was the product what we were looking for (all natural, quality, comfort) the sales experience was pleasant, unpressured, and comfortable.

Da
Review №41

Excellent customer service, the manager Brian took very good care of me!! I cant wait to get our mattress!

To
Review №42

We were very happy with our visit to Naturepedic Organic mattress Gallery in N. Bethesda today. We were greeted with enthusiasm and warmth by Liliana Huerta when we walked in the door and received consistent help and support as we looked at and tested out their wonderful products. We asked for lots of changes so that we could experience the different combinations that these mattresses offer to buyers. Liliana was great and quickly moved things and answered questions as we went. As other customers came in, staff all interacted with us at times and backed each other up as needed.These mattresses are not inexpensive, but it is certainly true that you get what you pay for and our heath as well as our comfort are or top priorities. We will recommend this store to anyone who asks us for a good lead on a great mattress.

D
Review №43

We went to the shop in Rockville after calling and making an appointment. Brian was very pleasant to deal with - followed all the COVID precautions, answered all my questions patiently and very informatively explained what materials are used in the mattresses. We ended up ordering two mattresses along with covers and pillows.

Ju
Review №44

You cant beat the piece of mind knowing that you and those you love are sleeping on a safe, non-toxic mattress. Having gone from a big brand memory foam mattress to a Naturepedic EOS Pillow Top, I can tell you one of the biggest benefits from going to latex is no longer waking up in a puddle of sweat. The bed is very comfortable. The mattress is on the firmer side but there are plenty of configurations that should satisfy everyone. I definitely encourage a visit to the Bethesda store. Brian helped me every step along the way and was a delight to work with.

Ki
Review №45

The store manager was very informative and gave me great advice on what mattress would work best for my daughter’s bunk bed. Service was speedy and Brian threw in a mattress pad cover which made this a better deal than the online deals I reviewed. Very excited about our purchase!

Jo
Review №46

The best mattress buying experience Ive ever had. We were looking for a baby/toddler mattress, and Lily helped us choose the right one for us. She was knowledgeable, made us feel completely at home, and did not try to oversell us anything. She even took the mattresses down from their display to let us lay our baby on them to try them out and compare. She gave us her honest opinions/recommendations, and was super down-to-Earth and personable throughout the entire experience - I would recommend her and Naturepedic to anyone looking for a quality cotton organic mattress and an outstanding customer service experience!

成c
Review №47

We bought the EOS all latex mattress back in Sep, and we have been using the mattress for a few months. We are quite happy about the mattress and the service we received at the Bethesda store and the swap process. We had to swap one medium firm to a firm and the store manager Brian helped me go through the process, which is fairly easy and no question asked. Also need to mention that Brian was quite patient dealing with a super picky customer like me when I tried to figure out which level of firmness I wanted. Overall the mattress is quite pricey but well worthy of the money.

Mo
Review №48

We have purchased a mattress in the past and love it. I just called, and Brian took great care in explaining options for a new mattress for our teen and we expect delivery next week. We will be purchasing yet another mattress next month and I already know what to order. All mattress’s are made to order, and the turnaround time is amazing.So impressed with the whole operation!!

La
Review №49

Brian, the sales associate, was extremely helpful. He educated me thoroughly on the product options (benefits of each), the materials used and the production process. I felt like I could make an educated purchase decision! It also felt wonderful to support a business that cares deeply about the health of its customers and the environment.

su
Review №50

Lily & Brian were wonderful and so very friendly and helpful in assisting us to select the perfect mattresses and pillows for our kids! They were both great at helping us make the right selection and answered all of our questions - excellent service!! We will definitely be back when it’s time to get a new mattress for ourselves! Thank you.

De
Review №51

We were initially just planning on buying a baby mattress, but I couldn’t decide on which one. I saw there was a store a few hours away from us. We went down to pick out a baby mattress and get more information, while actually be able to speak to a human in person, instead of just reading about the company and their products. We were also in the market for a new bed for ourselves as well. So we decided to bite the bullet and upgrade from a queen to a king bed. Why not go all natural toxic free since we are making positive changes and educating ourselves?! Brian was more than helpful and very knowledgeable. He was patient and kind and showed us all of our options. I think we would have struggled more in making a final decision without his assistance and knowledge and being at the store, due to my indecisiveness. Thanks naturepedic! Can’t wait to get our new beds!

Al
Review №52

Let me start by saying I rarely take time to do reviews, but I had such a positive experience with Naturepedic North Bethesda that I wanted to take the time to do so. We had already had a Naturepedic crib mattress and twin bed mattress for our kids so when it was time for my husband and I to get a new mattress, we knew we wanted Naturepedic. I was excited to see that there was a Naturepedic gallery store in N.Bethesda so I could see the mattresses in person. From the time I went to the store until my new mattress arrived, the customer service at Naturepedic North Bethesda impressed me. Brian is very knowledgeable about mattresses and was helpful and responsive during the entire purchase process. I needed my mattress to arrive within a certain window of time due to home renovations and Brian ensured this would happen. It is rare to find such great customer service these days! I truly cant say enough positive things about Naturepedic North Bethesda. Not only are the mattresses super comfortable, but they are also non toxic, and have great customer service on top of that. If you go with Naturepedic North Bethesda you wont be disappointed!

La
Review №53

Lily was extremely knowledgeable and patient with me as I worked to figure out my preferred mattress combo. I also had a great experience working with Brian a few weeks ago. I can’t wait to receive my mattress in a few weeks!

Je
Review №54

I’d first like to say that I didn’t even know organic mattresses existed. My husband and I stopped by and we were welcomed by Lily. She helped us narrow our choices based on the type of feel we like in a mattress and chose the EOS pillow top mattress. She helped us configure our mattress to where my husband got the soft side he wanted and I was able to get the much firmer option. I honestly expected us to be there for more then an hour, but the process was made so easy we were there for a little less than that. I truly appreciate the time that was taken to explain the products but also the time that was taken for us to find the perfect feel both for my husband and myself. I will be returning to buy mattresses for my children, knowing how great Of mattresses they sell.

Ki
Review №55

The first purchase of an organic mattress I had made. It was the Verse model. I didn’t plan to buy a mattress initially, just wanted to see and feel one that would fit my very picky need. I have a herniated disk, a pain in the back. I need a good, firm mattress that gives support while at the same time provides comfort and contour. I have had three mattresses (stuffed with foams) from well-known brand names in the country and all sagged and my back sank. Lily led me to the Verse model as that was the firmest model on the floor. This model was intended to be firm in order to help kids grow stronger bones. Well, the Verse mattress is not just for kids. It is for adults like me too! I tried three others but the Verse was the firmest and it didn’t take me long to decide. I bought the queen size plus a waterproof mattress protector made from sugar cane fibers and cotton, a shredded latex pillow, and a waterproof pillow case. I love the natural smell of the cotton! The fabric materials are of excellent qualities. Lily was wonderful, patient and very informative. She was the one who mentioned the Verse model after I told her I was looking for a firm mattress. Both of them, Brian and Lily were very cordial and helpful. Excellent customer’s service! Thank you Naturepedic.

Ry
Review №56

The beds feel like the ones you get in hotels and Lily and Brian in the Rockville store made the whole process a joy. Worth every penny we spent.

Ka
Review №57

I had been looking for a chemical free mattress for a long time. Brian was extremely courteous, knowledgeable, and patient and took the time to explain the features and benefits of each mattress. He helped me find exactly what I was looking for and I couldnt be happier. His follow up was impeccable when I experienced an unforeseen delivery issue. He stepped right in and went beyond the call of duty. This type of customer service is a breath of fresh air in the rush rush world we live in. When/if I need a mattress in the future, I definitely will go back to Naturepedic!

Am
Review №58

Due to time constraints, I had to go to the store with my two young children (which is never easy!). Brian made the process extremely easy and we were in an out within 20 minutes and I was thrilled with my purchase. Not only is the mattress fabulous, but I was able to finally find waterproof mattress covers that are organic and do not reek of chemicals. The mattress shipped immediately and we had it within three days. Working with Brian was the easiest/nicest part of getting my sons big boy room completed. Thank you!!!!

Ju
Review №59

Brian gave us the best customer service ever! My experience in the store was excellent - hes knowledgeable, helpful, respectful, and the opposite of any mattress salesman Ive ever dealt with. There was a glitch with the delivery - driver left the mattresses covered in grimy, oily wrapping. I called Brian and he came to our house that evening, and not only unwrapped the mattresses and carried them to the bedroom with my husband, he also took the dirty material away. He is an outstanding representative of a company we believe in.

Al
Review №60

Originally I was planning to order a mattress online, but had some free time so stopped by this location, and Im very glad I did. Staff was extremely knowledgable, and I ended up buying a different mattress (less expensive!) than the one Id picked out on the general website. Product itself is great. My kids had the Naturepedic crib mattress, and happy that the kids mattresses are just as high quality and comfortable. Very nice to have the option of seeing the product in person before buying. Also note: there are many more options in this store, with lower prices, than what you find at other stores (like Pottery Barn Kids) that stock this product. Overall, very happy with the experience!

Al
Review №61

Brian was super helpful when making an order over the phone. He went out of his way to ensure I got a mattress when I needed it.

Em
Review №62

Nothing but a great experience! Brian the manager was very informative about the company and products. If youre looking for an all natural bed option, I would highly recommend this location - they take care of their customers.

Ka
Review №63

Brian and Lily could not have been more helpful.

Mi
Review №64

Brian at the Rockville location is absolutely superb! His product knowledge and sincerity in finding the right product for my needs was the absolute best I’ve ever experienced in the retail market.Thank you so much!!!

An
Review №65

Holy moly! What an incredible experience buying organic and chemical-free mattresses for our family today. Lili was so helpful, spent almost 2 hours discussing and letting us test options. So, so grateful for her help. She knew so much and helped us move on from our IKEA and other department store mattress purchases. We will be back soon for pillows!!

K
Review №66

Terrified of mattress store experiences? This one is different! Brian is incredibly knowledgeable and attentive, but also recognizes when to step back and let a customer take the time needed to experience the different mattresses. I learned more than I expected from Brian about the whole line of Naturepedic bedding and the organic bedding industry in general. I feel prepared to make an informed decisions about my next mattress purchase. Thanks, Brian!

Me
Review №67

Great experience with Brian. He educated us and was extremely tolerant of the many (many) times we changed the mattress layers in and out (and in, and out) before making a decision weeks later. Mattress is ordered and we cant wait!

Sy
Review №68

Brian was so friendly and very knowledgeable on all the products. Wonderful experience!

To
Review №69

Brian was outstanding in helping us select the right mattress for our needs. We appreciated his patience and expertise and laud Naturepedic for providing so many options in organic materials and fabrics. We’ve been sleeping on our Eos2 for the last month and absolutely love it.

Je
Review №70

Very educational and informative, not pushy for sales, passionate about safer sleep environment and beds! Wonderful experience.

Ki
Review №71

Excellent product and sales .no pushing you around to make a decision. Everything. Brian. Says is the truth. Quality. Wise. The best . remember 1/3 of your life spent in bed

Ba
Review №72

After months of researching mattresses for our new home, I was extremely happy to see that Naturepedic was nearby and couldnt wait to finally try out the EOS mattresses. My wife and I finally had a free weekend to go to the store and was excited to finally order our new mattress. Unfortunately, the whole experience was extremely uncomfortable and it seemed like we were being a huge burden for them by being in the empty store. I dont care how great their mattresses may be, theres no substitute for decent customer service. Maybe hes having a bad day? In either case, this experience completely turned me off from the company. I guess its off to Cozy Pure we go.

Ry
Review №73

Brian is very informative and so helpful in making sure we got the right items!

B
Review №74

Brian is incredibly helpful. We love our Naturepedic mattresses and highly recommend this store.

Ch
Review №75

Excellent customer service. Brian knows products well and not at all pushy. Highly recommend the Bethesda store and Naturepedic!

Gi
Review №76

We worked with Brian. He was very patient with us. He is very knowledgeable about the different products. We were very impressed with what he said about the beds and the company. We are looking forward to sleeping on our naturepedic bed.

C
Review №77

Great customer service experience with Brian, the manager. He was very knowledgeable and helpful at all times. He definitely is an asset to the company.

Sa
Review №78

Very helpful and knowledgeable sales staff. We are excited to receive our mattress and try it out.

Re
Review №79

Super helpful sales staff and quick service. We can’t wait to get our new mattress.

Da
Review №80

Brian was informative and knowledgeable. Really helped get comfortable with a big decision. Would definitely recommend to friends and family

S
Review №81

My observant partner immediately could tell they were giving us weird looks upon entering, and based on the other 1-star review from the same day, perhaps they were racial profiling against people of Asian ethnicity. Unfortunate.

ME
Review №82

Brian was very helpful throughout the whole process. The beds are top notch - highly recommended!

Sa
Review №83

Beautiful gallery of super-comfy and high quality organic mattresses and very helpful staff. I like the fact they back up their claims with copies of their organic certifications right on their walls.

Mi
Review №84

Super helpful!

Br
Review №85

Brian was super helpful and accommodating!

Fe
Review №86

Had a good experience there. Brian the manager is nice and knowledgeable.

Sc
Review №87

Brian was very knowledgeable and great to work with

sa
Review №88

I love that I love it

Information
17 Photos
88 Comments
4.9 Rating
  • Address:11802 Rockville Pike suite a, Rockville, MD 20852, United States
  • Site:https://naturepedic.com/nbethesda
  • Phone:+1 240-242-3131
Categories
  • Mattress store
Working hours
  • Monday:11AM–7PM
  • Tuesday:10AM–6PM
  • Wednesday:11AM–6PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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