Haley was Exceptional with helping switch my parents over from Verizon as they had been with Verizon for many years and she was able to get us the 25% off Hometown discount as well! They were so happy to be paying much less for more data and new phones! Great and friendly customer service here, would recommend 👍. (Had a much better experience than the other nearby cooperate store at 2004b S Promenade Blvd)

I bought myself a phone here, Im very satisfied, the quality is good as promised in the store

I just want to thank Nathan & Odakota for answering every single question I had. They assisted me on my upgrade and went above and beyond on explaining the different plans. I walked out very satisfied and content with my upgrade. Definitely the best customer service!

Horrible service,no matter how busy they are they need to treat people with respect,been with T-Mobile for 10 year but after the yesterday experience how to move my service with another carrier,

Trying to switch to t mobile but I have Been there twice and waited about 20 mins each time. First time I was notified that it would take 45 mins for someone to be able to help and second time no one acknowledged I was there. Slow customer service.

Great service 👏

I had to stay in hospital about one week and i live on disability. My phone bill is always 49.00 to high of 69.00 per month. This week i was in hospital and called in my bill with bank card to be paid. Unfortunately when i got charged on my bank card $ 493.73 was taken from my checking account marked as T-mobile and Sprint . when i went to complain at my T-mobile place at rogers mall area, he tried to play it off like sprint got me, my bank contacted sprint on charges and told me i couldnt get money back!!!! I use regions bank of Bentonville!!! So sad how they couldnt help me in this big scam of T-mobile and Sprint. I am a month behind on car payment now due to their big scam, as i get paid monthly from social security. Very little

They could not help me

I was pleased to see you had actual safety procedures implemented today. On May 9th, I was at the Pleasant Grove store. There werent any signs about distancing, face masks, etc. Your employee Jonis, did not wear a mask. He spoke of Covid, and how it was a farce. He made these comments as he was chewing skin off his cuticles and spitting them out. He also told me he didnt have any Samsung tech support. He also told me there werent any real screen protectors for the S10, and the best thing to do was to go to YouTube and pay a lot of money for the liquid application.Today, my experience was better with Jonathan. He was the polar opposite! He was fantastic and an actual asset to your store.

I cannot speak highly enough about the level of customer service that I received at this store. Charles, the manager, came in on his day off to meet me. He introduced me to Ryan C who worked with me to set up my service and answer my many questions. Ryan went above and beyond to help me in any way he could. They made the decision to leave my previous cell phone carrier of more than a decade an easy one. If you are thinking of switching carriers or getting new service I highly recommend you come in and speak to either Charles or Ryan.

Darryl and Josh were great!!!! They interacted with my husband and my four children as they made sure everything we needed was taken care of. The amount of time to purchase and transfer data for our two phone went by fairly quickly, especially compared to other places we have been before. If youre looking for great service and a welcoming environment, then this is the place you want!!!!

Very friendly staff and were willing to work through any issues my brother and I had as we bought a new phone. Inviting atmosphere, lots of available help, and the associates were engaging. 5/5 will definitely go out of my way to come back to this T-Mobile again!Thanks again Grant and David!!!

Very satisfied with the service I received from Ian and T-Mobile! Our family had a lot of questions about making the switch from AT&T, and Ian was patient with his answers and getting us comfortable with making the leap to T-Mobile. After a few days of being T-Mobile customers, we are very happy with the service. And, we know we are saving money on our monthly bill - with more features - versus AT&T. Thanks, Ian and T-Mobile!

Appreciate Daryl, Josh, and Blaine. I came in the store for the first time ever and immediately I was greeted by a friendly and knowledgeable staff. They answered all my questions and promptly set up my account. I would highly recommend this store. They go above and beyond to ensure customer satisfaction.

I have nothing to say but great things about my experience at this T-Mobile location. The staff is friendly and helpful. I switched from AT&T and have not had any issues with the service sense the switch.I would recommend anyone looking to switch carries to go to this location and ask for Marcus. Marcus worked with me to get the right plan and phone that fit my needs. He didnt push anything on me. He listened to what I wanted and gave suggest. He even gave me a follow up a few days later to verify that I was happy with the new service. Marcus even helped me out when I came into the store to turn in my final bill. He took care of anything and everything for me.

Excellant service and products.

Nathan came up and greeted me right when I walked in. I was in a really confusing situation with a completely broke phone and other stuff. Nathan told me he was new, but he was very kind and understanding of my stress and asked his co workers for help when he wasn’t sure which made me feel confident. It ended up all working out great. Thanks Nathan!

Wonderful customer service!! I went in when there was no one else. My screen was cracked didnt really know what to do. I decided to go in and see what they could do for me. Not only did they get me a new phone but it was barely any extra a month. They were so friendly made my day completely. Thanks so much for a wonderful amazing experience tmobile crew in rogers!!!

Had a better experience this time than on our last visit. At our last visit I felt I was talked into a plan change that all it did was cause our bill to increase. Daryll Barker (no relation) helped us this time, he was very patient in answering our questions concerning our bill & the increases. He also gave me advice on the plan we currently have compared to other options.

Always had been an AT&T customer and never looked into any other company and we just strolled into the this store killing some time and the people here treated us so well! ( Walter, Isabella, and Charles) We switched our stuff over and now we are magenta believers! Great people and service!! Come see them!

Worst experience. The young girl working was very unpleasant, she didn’t offer any answers she simple directed me to call a number.

Darryl was great! Helped my friend decide on what to get and even went as far as to show him the best case for the phone and headphones. Overall great customer service. Would recommend to anyone looking for great customer experience!

Went in to swap a phone I just bought. Grant was the most pleasant and fun person. He and David went above and beyond to help me out, save me some money and make sure I was taken care of. I wish these guys worked at the T-mobile store where I live in NYC!I will tell all my friends and family to visit this T-mobile store for their needs

I have been to this location several times working through the process to switch multiple lines. The process hasnt been perfectly smooth. I have worked with Ryan C and his knowledge and customer service have been outstanding each time.

T-Mobile has excellent device options, services, and perks such as a discount for US Veterans, and Netflix; however, none of those would have the same effect were it not for customer service--and Charles Flaigs team definitely delivers top-notch customer service.My wife and I were simply amazed at how every T-Mobile associate was trained in the store. Even with the hot, muggy, weather, and a down AC unit in the store, it didnt slow them down a bit. Charles excelled at taking care of our needs, letting us know exactly what to expect, while seamlessly, and simultaneously, handling other pop-up issues. We observed interactions between him and his team that let us know they were motivated to compete by providing outstanding service to customers.We are so happy to have switched to T-Mobile, and Charles is one of, if not the biggest, reasons for that sentiment. Keep up the great work, Charles!

These guys are great! Took care very fast, and got me set up and transferred to T-Mobile quickly and I was back at work within my lunch hour.

The staff is so friendly and very friendly to explain the things

The staff are helpful, professional, and super nice! I live an hour away and this is the closest T-Mobile store. Always worth the drive.

This T-Mobile location has individuals that dont know what they are doing and when they make mistakes that cost you money the manager will only offer you a credit which is only half of what you paid for service. What happened is I told the guy what I wanted and showed him even on my phone what service I wanted. Upon completing the transaction I found that the service I requested was not the service I received. Mind you I was not the one who activated the SIM card it was the employee. What he had done was place me on a prepaid plan that did not even have the International plan I wanted. So I called customer service to get that fixed and they told me to go back to the store that they could not do anything. Upon returning to the store the representative David said that he was sorry and switched it all over to what I wanted, but had to speak to his manager about the prepaid sim he had given me in the first place that was incorrect. The manger said he could not refund my money but would give me a credit on my. Ill if I called back in 14 days for half the amount I was out. This was not my fault and I was not the one who activated the card either. I believe this is very poor customer service and that the general manager shall hear about this.

Great experience at this location. The guys are very helpful and were able to trouble shoot my issue a lot faster than customer service number.

Great staff and friendly even though they were very busy the night we went. Grateful to have this T-Mobile location here. THANKS T-MOBILE!!

Go see Markus and the others they are so very helpful... love that store wont go any where else

Very helpful and friendly. Also very knowledgeable. Grant and Darryl are great!

The new guy and other female employee were very unhelpful. The guy actually made some snide remarks to me. I would not go back to this location they were rude.

Great bunch of guys work here. Hard to beat T-mobile on their products and services these days.

Great customer service. Definitely my number 1 pick when I go to a T-Mobile store

I had the pleasure of being assisted by Associate David this evening and Associate Moneca. I couldnt ask for better customer service from these two. Thank you both for being so helpful during my visit!

This was a nightmare! The worse customer service i have ever had! If you breathe its $50 if you talk its a $100 they charge for everything the service couldnt be more poor and of course promises that never gonna happen! Dont even get closer to this place its horrible! T mobile is sucks with or without a free pizza! The manager is horrible does notFix anything and ofCourse the two stores in fayetteville and rogers are a Mafia literally they keep sending you to each other to make wast your time ! Your gas until you give up

DO NOT GO TO THIS STORE-- the only reason this store has 1 star is because 0 or negative stars werent an option. Ive never experienced customer service as REVOLTING as what the people inside of the store provided. The guy with the weird accent.. Daryl, or Darrel or however you spell it, has an ** EXTREME ** sarcastic attitude towards customers. The girl, Isabell, was making rude comments about my boyfriend outside with his service dog. I didnt appreciate any of the treatment provided and I will be calling corporate for 1) vile attitudes towards customers and 2) LACK OF KNOWLEDGEI asked for the managers names and Daryl or Darrel said he was the manager in place because there were no officially labeled store managers available during that shift. He then refused to give me their names.

The sales team here was super nice and got me fixed up and they are the bomb dot com Blaine is the rock star he also has a band on Facebook @thisjustin

Henry and his co workers are the best!! Always excellent customer service and never feel rushed.

Great buying experiens with a friendly staff and amazing management team.

I had a good experience with Darryl getting a new phone, and getting the case and accessories I needed. He was good help!

Darryl was fantastic and took care of everything with a GREAT attitude!

Stop putting fliers at my work on my car. NO Soliciting. Stop making trash in my parking lot!

Amazing customer service from Trevor and Shyann!!!

Shitty customer service from their manager to store associate do would like to you to get you in any kind of deal going to come for you device that will not give you with the promise it will back up in the words and it would say theres nothing they can do about it so is basically waste of your time dont go to mobile if you few extra dollars go somewhere els and get better service

They did awesome job

Good help, service was fast

Great service and nice people!!!!

Great people!

I needed a new cel and I waited for more half an hour there were still people behind me I was glad that there was a person speaking Spanish but I decided to leave because of too much waiting time