Cory was very helpful. Our tv went out and he recommended a better quality one for our needs. He is very knowledgeable, and wasn’t trying to just make a sale. He listened to what we needed and gave us good recommendations. It’s rare to find people like this now a days. Highly recommend him!

Justin (Geek Squad) @ Best Buy was GREAT! Very Knowledgeable and Customer Service was Supurb!🤗 Will Definitely do more business with him!

The Geeks are good at what they do, all other customer service from the manager down arent very helpful

Went looking for a specific item the had what was listed on there were page only asked one person for what I wanted. She directed me to where to go, a few minutes later a Gentleman came by an assisted helping me an it went well got what I was looking for. The young personal were friendly and polite, will return.

Great customer service associates. Helped me find exactly what I needed.

I was in and out with picking up my ps5. I was there less than 5 minutes. I could have left my car on

Dallas and the store manager were excellent. The customer service was great.

Nice store but doesnt have stock products... have to look for other store.

No one knows anything about what they are selling. Deceptive labeling on open box items. Buyer Beware...Best Try

This place is a hit or miss... Last time we visited one the associates was very nice and helpful. However this hasnt been the case most of the times we visited. I feel like there isnt enough options for being Best Buy.

Really liked the manager he was really really helpful. My screen protector slid off my phone for the 5th or 6th time now. He recommended a superior screen protector for a bit more which I laughed and explained that Im a long time customer and purchased the yearly plan and that part of that sell was bec I was tired of the $8 install fee for replacing the screen protector and I could have probably paid the up-charge by now for the glass but it doesnt work well for pokemon ball throwing. He was so honest and told me that I should not have been paying the fee and even looked me up in the computer to see when the last charge was made in order to refund me or give me a better protector. They didnt have the fancier one for my specific phone bec its already a year old but the fact he even offered was sooo sooo nice. Im having trouble with a go pro that has a protection plan and he told me to bring it in and how they would replace it ect.. He also told me about benefits of the plan I didnt even know about and how its getting better. We talked for the five minutes the phone needed to be sanitized in order for the screen protector to be installed. I will say this is the first time I have had no bubbles and I suspect that I will be a much better pokemon player as a result! Priorities! This Best Buy made me feel like a priority and I didnt spend anything but a few minutes of my time - no money. It didnt matter because I will definitely make the drive past four other best buys just to go to this store as a result and I am certain they will get more of my money soon.

Used curbside pickup to get a new laptop. The laptop was on sale and the curbside pickup was fast and very useful. Highly recommend

The employees were polite and helpful. I went in for a new phone they were able to answer all my questions. Even looked up some other information I needed quickly .

Fast service. Knowledge of the product. Great experience.

The gentleman at the door was extremely helpful! I didnt get his name, but he went out of his way to help me find a certain product. Ended up not in stock but were able to ship it to me the very next day!! They also matched Targets lower price!

The customer service at this Best Buy is the worst! Definitely worth the extra 10 mins to go to the first colony location. I had a bad experience when I had a curbside pick up order, you’ll end up waiting for way longer than expected! As I went inside to pick up the order, multiple sales associates basically just hanging out with each other, uninterested in helping customers, and were really rude!

I bought a shark vacuum cleaner it is light thats really good and good price and insurance I am Blessing

This is my favorite Best Buy! I live just as close to this location as to the location in Sugar Land (First Colony and 59); however, I always ended up having a better experience (customer service) at the Rosenberg location. Would highly recommend this location! Especially the manager, Chase, who is great!

Purchased a new smart phone, and the technical help was amazingly helpful.

Had the xbox series x

My purchase was brought right out to me. Curbside is awesome!

Brian was very helpful and a true professional

My go to place for electronics or appliances. They have them in stock most of the time unless you get a really customize item.

Best Buy has a variety of different items to select from in the electronic world and when it comes to new technology, they are the go to company for high quality and reasonable prices. Very helpful and professional at their expertise.Definitely a top pick choice.

It might have been 5 stars this time, but they need to keep it cooler in the store. Instead of making me want to shop, it drove me out sooner.

Quick and easy order. Got a Samsung TV that is awesome and curbside delivery was easy and fast.

Was able to make a purchase, but not get the merchandise was told it would be ready within the hour at the other. That was a lie. And they did not have everything and wanted me to go another store even further away. Totally unacceptable 😑

Corporate does not give them enough payroll to help customers. Long lines and loooooooooooonnnnnnnnnnngggggggggg wait times.

I went to BestBuy for the Memorial Day deals, the prices were good but the service was not. There are not enough vendors, even when the store is nor crowded I took forever to be served and help with my purchase.

Very knowledgeable and friendly at this location

The girl in customer service was pretty rude, just walked away without acknowledging me and then got an attitude because I rang the bell....very poor customer service

I got my computer fixed at this geek squad and they fixed it but they just threw all the cords and insides into my PC all willy nilly. One side of my PC is made of glass so you can just see into it, they made no attempts to put it neatly back how it was which goes to show they are not detail oriented at all.

It was fast friendly service. They even offered helpful tips on how best to transport our larger products.

No asked to help and I could not find the movie I wanted.

Horrible experience customer service is bad I try to get a new TV and the staff just looked at me and wouldn’t help me never doing business with this Best Buy again

Its just as good as the one in New York

They had exactly what I was looking for and thats always a plus.

Currently have a fridge under warranty. Had a technician scheduled to come out today between 12 and 5 pm never showed or called with a 30 min. Advanced notice when in route. They use 3rd party technician companies. Not happy at all.

Shawn was very helpful and extremely patient during my new phone purchase.

All your electronics, appliance need also adult toys

Get used to this phrase: not in stock!!! The most expensive items are always in stock!

Timely service! We arrived at the curbside and with no time wasted, they brought our item and we left.

Our new location, very convenient and friendly staff. Got our appliances and so far the experience has been only positive one. There are many staff/personnel at the store, so you can always get help.

Wo.derfulcustomer swrvice

Mask required, but they have some at the door if you forget yours. Hand cleaner at door and all registers. Stock levels increasing especially sale items.

Bought two instapots online and head curbside pickup. Had a great experience with purchase. About one minute after I pulled in and reported my arrival I had my product in my car. Workers were very kind and wished me happy holidays.

Amazing Geek Squad!

I had to pick up a computer I had dropped off about two weeks prior, since it needed to be shipped out for repair; the wait time was minimal, as I had an appointment and there werent a lot of people there to begin with.

Clean, neat store. Help me find the product in the area I was looking for.

Had curbside pickup and it was great and the price on my printer ink was a fair price also.

Shelves are all empty. Felt like the store was going out of business

Great service.

I tried calling five times over a 30 minute period and no one picked up. All I had was a simple question that would’ve been answered in a minute. The customer service for this place is trash

Barely any inventory. Had nothing of what i was looking for. Not really their fault, but they could probably order more stuff.

I bought an item exactly 30 days ago that was probably defective out of the box. Due to COVID-19 and Apple having all its stores closed, he went above helping me. Very satisfied and Apple needs to do better. Apple products are too expensive to fail so quickly and have issues. And to tell customers to mail in a new product for repair, unacceptable. Hats off to Best Buy for picking up the slack and trying to do their best with everything going on.

Kool

Last time I went to the store, workers were not knowledgeable of assigned sections. I call back regarding car stereo replacements and I waited on hold for 30 minutes the first time before it hung up. I then call back and wait on hold for 55 minutes. I am told to call back later again, and provided no help at all. I asked to leave a call back # so I do not have to wait on hold so long again but was told there is no way to relay info. Yes there is, write my # on a sticky note and walk 100 feet to the car audio department. It takes 30 seconds. After 55 minutes on hold, customer service should have at least tried to help. I will not be returning to this Best Buy and will not be a customer of this store anymore.

If you have not been here, you are not anywhere.

This location has to be the worst location Ive ever experienced in all my years of shopping at Best Buy and it saddens me because Ive always had great customer service from Best Buy. I always buy my electronics as well as appliances here and I thought today would be no different. When I entered the store at 11:20am today there wasnt any happy Welcome to Best Buy greeting from not one of the four employees standing at the entrance. They just kept talking amongst themselves as if they didnt notice me but I heard a greeting to another customer who entered shortly after me. No biggie I thought maybe they werent paying attention.🤔 As I made my way through home theater section employee walked by, made eye contact and nothing. I then walked through the televisions, the stereos making my way all the way to the other side of the store to the printer section, still not one employee offered to help me and at this time Im literally in the store for over 30 mins. One employee was walking around with a customer which I waited patiently for another 15mins thinking she would help me after she was done with that customer but nope she quickly went dodge because I went through the whole section and she was nowhere to be found. So now as I wait to see if anybody would stop and acknowledge me, I make use of the time by looking up reviews on printers since I cant seem to get anyone to help me choose a printer. I finally grow tired and walk all the way up to the front of the store to ask the greeter can he send someone to help me in the printer section. He sends me back to the printers as he calls on the earpiece for help. I heard him as he called out so Im thinking finally Ill get some help. As I waiting, I go back to looking at youtube reviews... without me noticing.. another 15mins past and now another customer has joined me in the area. A employee walks in our direction and Im like finally but only to my surprise, he walks up to ask the other customer can I help you🤦‍♀️ I said excuse me sir but Ive been waiting for help in this area for at least 40 mins. He just dismisses me by saying maam you have to request help. Although this is new to me, I explained that I walked up to the front and was waiting for the help the guy sent for. He stated well you have to wait on the yellow tape over there. Wow so why wasnt that explained to me, is what Im thinking while Im making my way to the yellow tape. He radios the same girl who never reappeared in the section. She walked me back to the area with an unbothered attitude. Needless to say she wasnt very helpful at all. In fact, she only showed me one printer and told me, I would have to oder online because they didnt have any printers in stock. My purpose was to go into Best Buy today and buy a 55 to 65 TV along with a printer and who knows what else but unfortunately thats not what happened. When I was leaving out the store, the door greeter said nothing but as I was walking up to ask for help earlier, I heard him told a couple Thank you for choosing Best Buy and have a great day. So I know theyre capable of saying the greeting but for some reason, it wasnt said to me. I hope this was just a bad day for them because I would hate to think this would be the regular experience I get from my neighborhood Best Buy. Im new to the area and that wasnt very welcoming at all.

I had a great shopping experience while shopping for a tablet at Best Buy. The sales associate was very helpful and attentive to my needs.

Its nice that its open again for shopping and browsing

Order online and pick up always ready in time

Advertise phones in store but dont sell them

Always a great experience.

Thankfully working at a bestbuy before I knew what I wanted and could find my way around the store. When I got to talk to someone they were friendly however getting someone to talk to was a challenge. No one approached me or asked if I needed help I had to approach them and they acted as if they didnt want a sale very disappointing.

Shumaila helped us so fast and efficiently. We went in just to pick up a car charger in a rush. She grabbed it for us and checked us out. In and out in less than 5 minutes! 👌

Ordered curbside and before I could pull up the app, an associate was already to fulfill my order.

Searching for phone case, employees were extremely helpful. Checkout was quuck

Store is very small, most products unavailable

They had my item that I ordered online and the whole process was quick and smooth!

Dont get me wrong, but Everytime I go to Best Buy to purchase a laptop for my granddaughter, they are always sold out. Frustrated!!!! I love this store and I am aware that getting merchandise in is not their fault, but everyone cant afford a Mac or purchase a $700.00 laptop, especially for a young child.

Great place for electronics.

My last visit is definitely my last visit. The girl at the return counter, is the reason why I wont be back. Theres more to this story, but itll take to long.

Easy, nice and friendly staff very helpful

I just wanted to thank and commend Amondo, the front store associate, working at the Rosenberg Best Buy location, who went above and beyond in helping me and my husband with selecting some PS5 games. He waited patiently as we had to have our son’s input via FaceTime and even went out of his way to step away from his post to help my husband find the PS5 controller in the gaming area. He is the nicest and most helpful associate we have had the blessing to meet there. Thank you Amondo for all of your awesome and patient help!

Great costumer service great employees to bad the stores dont have xbox or play stations only online any way great employees friendly make me feel welcome back again

As always a pleasant experience, always very helpful.

Poor customer service. Large location with little to no selection.

They sell Google Nest here

We went in to inquire about a projector and Liam was an amazing sales consultant. He showed us many options and even put us in their room to test out the sound & quality of one of the projectors. He informed us about the different picture sizes and different ways to display the projector. It was overall a really great experience. Thanks Liam!!

Been here a few times, always great service.

Didnt have any TVs in stock and sales person didnt seem like he didnt care to sale a tv

Good deals!

No employees to help me

Great place! I was looking for a small out of the box item that was not were it was supposed to be. They stopped what they were doing while I continued to shop. Voila! They found it and were very pleasant about it.

Great fast service

The store had people shopping but it was not crowded. The people were being assisted and when the employees were not assisting customers they were changing prices on things and stocking up. The people at best buy are the best.

Not as well stocked. Not sure If it was due to freezing weather last week?

Terrible experience at this best buy and would not recommend to anyone. Bought $2k worth of stuff here for delivery and curbside pickup. Tried to return or exchange a watch band today and they wouldn’t do it saying outside the 15 day return policy by one day today!! Apparently consumers are supposed to be psychic and know that even though the store is closed you could still walk up for returns. I spoke to the manger and he was no help either. I called corporate and they said he could have done it but it is his discretion, and I could try another store, so he was just an a**hole. Won’t be spending another cent here.

Id give this location a 5 star but they lack in customer service. Some of the workers dont care to help people and rather chat with each other or be on their phones.

Customer service is not what is used to. Manners dont matter anymore, so sad ☹

Omg I was looking at fit bits sense the 125 to 250 and total wireless, I was mostly ignore by sales rep no so professional ..one guy from magnolia theatres seemed know I was former professional dj in Houston in PC department being an former geeksquad virtual agent I was my IT firm mini geeksquad before best buy came into but then under dba of my business small business in IT do independent contractor under geeksquad virtual agent ..20 years in information technology, I still come to local best buy I might best buy vendor with 1st and 2nd IT firms I own..the magnolia guy from different department I had my ear for 30 minutes omg wow impressive

Sales associate was very helpful towards our T.V. purchase.

The checkout line had 3 people in it. In 15 minutes it didnt move an inch. Its frustrating, Ive never had a good experience at a Best Buy, and this was no different.

I recently purchased electronics online at Best Buy. and hp- Hewlett-Packard could not fix after 6 days of changing settings and re configuring over the phone. They would not replace with a new or different model and it still wouldn’t work. Best Buy on the phone for this store and corporate were useless!!! But the manager and clerks working when I took my pc in were kind and very helpful!!! What a blessing to have people help you like they would want to be treated!!! Rosenberg Best Buy you ROCK!!Hp never will buy your products again!!!

Store was nice, clean and well organized. Bald man at the front named Jonathan gives customers hard looks upon entrance and exit. He should be welcoming people but that requires multitasking. Send him for more job training.

Once I could get someone to help me, the service was great! Took a while, they seem short staffed.

FYI : PSA: Update: Apparently you need to dial ext: 2180 anytime you call any store to get through to the actual store....

Its OK. I despise someone waiting at the door to ask me what Im there for. Customer service was backed up for some time before the person at the door finally volunteered to help out.

Went in to do laptop shopping and was checking out some units. I finally decided on one and ask if they had any in stock. Was met with a no they are sold out. Asked if another store had any and was told they were sold out everywhere. Went for my second pick and it was also apparently sold out everywhere. Why even have them out if they are sold out everywhere it makes no sense