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Discount Auto Care
4307 Avenue H, Rosenberg, TX 77471, United States
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Discount Auto Care
Comments
JB
Review №1

Lost the tensioner on the Expedition late one Saturday. Called John and asked if it was to late to get it fixed. He said come on. Technician stayed a little late getting it fixed. Since then they have gotten all of my service work done as well as inspections. John is a very fair man and business owner. Highly recommended.

ma
Review №2

Very good service Always take care of customer

Ri
Review №3

Good service and polite owner and mechanics are good at what they do! Clean office and clean shop safe work place!

Ru
Review №4

Their Alignment Machine is NOT accurate and they are NOT accountable!!! BEWAREI had my wheel alignment done here on March 4th, 2020. After driving approximately 400 miles, my front tires clearly shown very poor alignment. These tires were 1 year old with 21K miles (have the receipt). I had a 2nd wheel alignment performed at the closest reputable place close to where I was at, and they showed me that the alignment performed by Discount Auto Care was way off. This cost me 2 tires at $300 apiece + another wheel alignment. I took photos of everything and presented to the manager here and would accept responsibility and said the tires are in that shape are my fault. Photos with timestamps show 5 days in between alignment jobs and how poor condition the tires ended up.The as-found wheel alignment dimensions from the Ford dealership should have matched the as-left conditions on the report from Discount Auto Care. They do not! And no, I did not hit any potholes, curbs, deer, or anything imaginable that would have caused these numbers to be that far off within the 5 days.There was nothing wrong with the condition of the tires prior to taking to Discount Auto Care. I had just rotated the tires to the rear prior to replacing the ball joints and tie rod ends to serve as an indicator of any wear. I explained this to the manager that these photos previously served on the rear axle prior to the replacement and subsequent wheel alignment. He didnt buy it.The manager only offered to reimburse me the $ I paid HIM for the alignment and did not offer anything for the cost of replacing the tires. I would have given a 3 star review, but he punked me and said he would only reimburse me if I was happy. I indicated to him that I was not happy and he reneged on the offer to reimburse me.Lessons learned: Take photos of your tires before and after wheel alignment services! Go to reputable places (like Quick Lane which charge $20 less than this place with more accurate results).

Jo
Review №5

I enjoy taking my car there. They are very great an will check anything out without charging u a arm and a leg! #1 in my book

Ja
Review №6

Friendly person fix my car in a timely manner found everything that was wrong with it back on the road

A
Review №7

Always busy when you need them the most. Always a reason why they cant do the work right now. If you can ever get them to do the work, the work is good. But, if its not an oil change it feels like they dont care. Perhaps hire more people and stop relying on two guys. I have been told at least 5 times to come back another time. And, they rarely answer the phone, so you drive there only to be turned away. Grossly understaffed. Shame such potential being wasted by poor management. Two stars because it could be worse.

En
Review №8

They work with you as best they can. Quality work too.

J.
Review №9

Good low cost BUT Professional mechanic work. Quick Inspection testing...

Am
Review №10

Awesome!These guys get the job done!! I Always take my Hydundai Santa Fe there for everything!!

Mo
Review №11

This is a great place to bring your vehicle and have repair done to it. John is the best I have been taking my both cars to John for the last two years. From a simple state inspection to major repairs. He is always honest and top on the line for the services he provide. Their price is reasonable and service is quick.

SH
Review №12

This shop is efficient and qualified. I started going there because of the word discount in their name and they are within walking distance of my home. I am a widowed grandma and on a fixed income. John has always been very fair in his pricing and has been nothing but friendly and quick. He always calls and ask me when something new comes up with my car and gives me his best price to do the job. Many thanks to John and Rick.

ab
Review №13

Great quality work and vary professionals and on time work

Mi
Review №14

Its a very good place to get your vehicle fixed

De
Review №15

John is the man. Good, timely work.

Wi
Review №16

Fixed my car same day reasonable prices

Ro
Review №17

Service was excellent.

Re
Review №18

Ive been taking my Acura here for several years now. John and his team does a great job!!! Highly recommend!!

Di
Review №19

Great customer service, efficient and great work!! Been getting work done for years and never been let down!!

Ru
Review №20

Quick and cheap

sa
Review №21

Good service...does just what u ask and no more xtra

He
Review №22

The best experience ever the manager is good person good mechanic because I forgot my wallet he let me go so I can come back to pay he is really generous incredible guy best auto mechanic place I recomend for fix and inspection car

Do
Review №23

Great service - friendly mechanics, quick efficient work. Best of the best!

Em
Review №24

Had a simple full synthetic oil change on a 2015 pilot, now I have to replace my variable cam sensors. Crooked.

Al
Review №25

Very nice and honest people..I was told by another mechanic that I had to replace my rack and pinion and turns out it was only a hose. These guys are great with reasonable prices

Br
Review №26

John is always an honest person very open and shows that he actually cares about your vehicle as if it was his own. Thank you guys for great service and always a friendly attitude.

Ja
Review №27

I love this place... Very good price... They seen my car right when I arrived... This will be my new place to go for my car... For any issues... Very nice people...

To
Review №28

Great service and prices. Owner is a very caring guy and cares about you and your vehicle.

Re
Review №29

Absolutely the most crooked shop in town. We left my truck, which was a fairly simple fix. We were told to change a coil and the fuel pump it would take an afternoon. We received no notice the job was not complete and we called 3 times that day. When we finally reached the manager he told us the mechanic “Mitch” has left for the day and the shop was closed. They left my truck unlocked and my keys in it after hours. We asked if the vehicle was drivable. We were told yes but we’d have to bring it back to finish the job...sounds fishy already. When we arrived to pick up my truck, (I was not leaving it unlocked with the keys in it over night)...my truck was making all kinds of noises and sucking in air. Me and my husband knowing a bit about cars, popped the hood and could see where they left things undone. We left it there but Locked it up. We rearranged our schedule the next day and managed in the other vehicle. When I arrived the next day Mitch was full of excuses and lies, saying he had quit the day before and left. He ignored the photos I showed him where my truck was undone. Not to mention when I asked why in the world he would leave my truck unlocked with the keys in it...his excuse to me was “I left number written down in the vehicle.” ....really!? Lies! So we left the truck a second time, and when we picked it up the next day, my headlight was out. Now mind you I had no repairs to my head light or near them. Again stuff left undone and unsafe to drive. My head light had been disconnected, for no reason. We live about 10miles from home, my indicators came back on before we had even got home. So again we had them check it out one more time. And the following afternoon, We were told the indicator light may need a few miles before resetting...ok. However That never happened, my indicator light stayed on and we were so furious. We were definitely not bringing it back again. We’d paid $200 for nothing. It was basically driving just as bad as before. A week or so later it was worse, my truck nearly shut off on the highway, and I barely made it to the gas station as the transmission temperature light came on. I had to pay to have a towed. At this point discount auto care is the only place we’ve ever taken my vehicle, since I’ve owed it. This time we took it to a Jeep/Dodge dealership which informed us of the damaged caused by the previous mechanic, who removed my factory screws and used non factory screws on my truck, which stripped the holes, causing leaks and damage to other parts. They even found some metal shoved in some place that didn’t belong. The repairs would cost us over a $1000 to get my truck running right. We presented the estimate and damages to the mechanic and the owner who basically had more excuses. The shop owner we must have taken the truck some other place. We did not. And they actually suggested we to bring it back to them. We told them that we would not be bring my truck back and it was already being repaired. In my opinion they were using my truck to strip my parts off. They we’re hoping we’d be stupid enough to keep bring it back again, so they could keep charging us. I brought my truck to this place in good faith, I needed minor repairs in order to pass my inspection. But I should have known better about the character of this place and their employees when the Mechanic slipped a comment about how he could get me a hot sticker but he said they’d done too many lately. I never asked for an illegal sticker for that matter, an inspection at all. After asking if they could explain why all these things were done wrong and what compensation they would provide, we got no answers. No compensation. We for 2 months had to use one vehicle between me and my husband. Not to mention inconveniencing all our family and friends. These guys are terrible, don’t take your vehicles there. And don’t believe the head mechanic Mitch is telling the truth about anything. I have also learned he owes hundreds of dollars to a local bar...walked the tab and hasn’t been back. Just so happens I work their now and learned us this

Na
Review №30

First of all, let me tell you something about how they take care of their customers, they will approach you with respect and make you feel human and then provide quality services with reasonable prices, i will highly recommend this place to everyone out there!!!

Ge
Review №31

John is an amazing honest and upfront guy I highly recommend everyone go here for a repair prices are very reasonable.

Ma
Review №32

Very good and quick! Love the service!

Ma
Review №33

Very fast service, especially with an appointment, polite staff. I was just out of the hospital and was very weak, but I got my tires done in just a short time...the main reason I came here.

Br
Review №34

Theyve worked on two different vehicles for me, John is very upfront and honest, with reasonable prices. Highly recommended

Ma
Review №35

Great personal attitudes. And affordable price.

Ja
Review №36

Had to get my tires rebalance twice

De
Review №37

Quality service with a resanable price .

An
Review №38

Always willing to help

Ra
Review №39

Good service

Ev
Review №40

After alignment still toe out,now just waste my tires

Se
Review №41

Best place to buy tires

Ma
Review №42

Good job on Alignment

Mi
Review №43

Great team

Ab
Review №44

I work at discount Auto Care as mechanic

Fo
Review №45

Bs

An
Review №46

EXCELLENT

Ya
Review №47

Good and fast attention and a lot of attention for the pandemic

Information
7 Photos
47 Comments
4.5 Rating
  • Address:4307 Avenue H, Rosenberg, TX 77471, United States
  • Phone:+1 832-643-2707
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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