The manager Jennifer was so patient with us and showed us about contour. The young lady checking us out was such a multi Tasker. She was training someone AND answering all my questions about my points and applying for a card. Very professional
Got there early today once the store was set to be opening. There was a incident that caused power outage or something. No greetings. No note with am explanation of why they were opening late. Had to call inside to see what was the hold up.but they eventually opened the door. I walked the store and picked up roughly about $175 worth of items and was never asked if I needed help had to constantly seek out someone to ask questions. Now when I was younger I was a beauty advisor and I got paid hourly plus commissions so I would hound my customers lol I knew where everything was and was not shy to offer my help. Not them. Im guessing there are no incentives given?? Even with out them you should still take pride in your job. And I dont understand what the point of having 5-6 people in the store if they are just going to stand around like mannequins.
I’ve been getting my brows waxed and tinted by Regann for months now and she always does an excellent job! She pays so much attention to detail and truly cares about giving her clients the best possible outcome. Highly recommend her for any of your brow needs!
Having been calling the number for 2 days to set up brow appointment and no one ever answers. I’m new the area and this is the nearest Ulta to me. I guess I’ll have to drive out to Sugarland.
My brows came out amazing. I have been seeing Regan for a while, and I am never disappointed. She is super sweet and professional.
Rude, unhelpful employees are the reason I will always find a Sephora before shopping here.
I love Ulta. This one doesnt have the ordinary section. The associates were friendly. O always have a great experience here.
Matthew i believe was my friend and I’s cashier and he was so sweet and helped me get the best deals! Amazing service! Worth the 40 min drive lol
It was great I loved gong there they had a ton of stuff a little higher than the original price but its from ulta so its fine! Def recommend but the employees sometimes dont help bit thats only 1% of the time! Its great so yea
My eyebrows are great. Unfortunately the young lady at check out didnt give me my birthday gift or double points. She said, I had to have a barcode on a email for her to scan. I went through emails and there wasnt a barcode on the birthday emails I received. She found me in the system. I have been doing business with you guys for 6 years in different states and towns. I never had this happen. She told me everyone else has just been doing it wrong. After leaving I signed into app there was a barcode there idk if that was what she needed. I am disappointed.
I did my Christmas shopping at this location for the ladies in my life. The staff was friendly and helped me choose different types of makeup. However this location was not well prepared for the holidays as they had no gift sets available.
5 staff standing around, 11am on a Tuesday, Didnt offer assistance, I had to ask for help getting what I needed, Store out of what I was purchasing, staff recommended I order online. WHY should I shop brick & mortar when I can shop online.
Prices are as expected, but the staff is amazing. They are helpful and friendly every time I go in, even if I dont buy anything.
Love their selection of men cologne and women fragrances
Lovely collection.
Love evrything, my sister país up tho😊
Ulta has been dangerous for my wallet! The store is always well kept and well stocked, and the staff are helpful and friendly. Ive never had a bad experience when visiting, especially the salon. Beauty enthusiasts will definitely want to pop in for a shopping spree!
Friendly staff, was able to smell scents without hassle. Considering all the restrictions companies have nowadays
Brough my daughter in and we were greeted by one lady and she was nice. She asked if we needed help. Tall lady with black long hair was very helpful.
I literally shopped in this place for 30mins without one person offering me their assistance or bothering to ask if there is anything I’m looking for. I asked one associate if there are any swabs that I could use to test the lipstick and she pointed across the store and told me to head to some area as if I know the Dimensions of their store. Sometimes a lady at the front stood and greeted people and welcomed them to the store but I unfortunately was never one of those customers. The gentleman at the MAC counter sat on his phone and play video games all day. Before I left I told one male sales associate that I was never helped and he just told me to have a good day.
I placed an order online to be picked up in store. I get there to pick up my order on a very tight schedule. it’s clearly stated in the email that I go to the desk designated for pickup and I’m waiting for about 5 minutes until an employee asks me if I have a pick up and then finally tells me to go to the end of the line.
The staff was incredibly rude - I spoke with three different sales people and all were horribly unprofessional and no one seemed to know what was going on despite there being virtually no customers in the store. This is the first time I’ve written a review because I am so genuinely shocked at how awful the customer service was. I’d give 0 stars if I could.
The girls were nice...but omg the place needs some serious cleaning. For a place that has product that your able to try or test out it should be super clean at all times. It was awful.
It was great. I get special Q-tips to clean guns from this location. Weird place to get my cleaning supplies but they have the best product.
The staff was very friendly and helpful. Very convenient and great sales.
Love shopping here! Dotty is my hair stylist, shes the best.
$30 is a little too much to trim a 2 year olds bangs. The stylists seemed to have zero patience and seemed annoyed when asking a simple question. Id pay double for a friendly attitude. ☹💔
Best local makeup place around town. Employees are super friendly, I go there at least twice a month and never have any problems. Check out is pretty fast.
I like this Ulta so much better than the one in Sugar Land. The staff are much nicer here and more helpful. I recently made my first hair/salon appointment here for a haircut and I was so impressed. I was not expecting such a great cut and experience.
Kaycie at the salon is fantastic, I highly recommend her for curly hair cuts!
My wife and sister in law went in there, I waited in the car
The associate was very helpful and kind.
Closest makeup place to me and I love it I buy my makeup, facial products, some hair products and sometimes get haircuts here the associate s are nice and helpful.😊
Went with my sister in Richmond. Texas to one ultr beauty.
The place is clean and inviting. Some of the associates are clueless but thats alot of places.As with every makeup store be careful when testing. Alot of the product has been opened even if it doesnt say tester.
Sheila was amazing!! She helped me get everything I needed and was so patient and kind.
The staff members were very helpful and pleasant.
The store was clean and organized compared to other Ulta Beauty Stores. There was a wait for the checkout and finding someone to help required me to searching the aisles and I was lucky, to find an employee who wasnt already helping somebody else and knew where the things I needed were located and could give me correct answers to my queries. Barring one employee, I believe she was the manager, the staff was friendly and helpful. They didnt make me feel intimidated or ashamed as I am admittedly not as learned as some on things of this nature.
BEST ULTA EVER! THE STAFF IS ALWAYS SO AMAZING AND HELPFUL.
Luv Ulta...the cashier was very helpful and a positive atmosphere
I have been looking for a talented hair colorist/stylist for about the past 5 yrs. when my hair person moved far away from the Houston area. I have tried many places looking for the perfect fit for my hair. I guess I overlooked the obvious as I live very close to this salon. I made an appointment for high lights and a cut/style and was very pleasantly surprised by the outcome. GiGi is an amazing stylist/colorist I will follow her and be a very loyal patron. She got everything back on track for me and If you are like me a bad hair day is not what I am about. My hair is looking great and easier than ever to control thanks to Gigis precision cut/color techniques.
Wife got what she was looking for so they were great
Very nice set up. Very friendly and helpful staff. Prices are little high. They carry high end cosmetics to drug store cosmetics. If youre looking for Loreal, maybeline, cover girl, you will find it here but you will also pay $3 - $7 more than you would at a typical drug store or mass merchant store. One thing I was surprised they didnt have was Kat Von Ds cosmetic line.
Always love the sales.
They dont even deserve one star but in order to get to review we have to give them one ! They lie about the points they automatically expire but they dont tell you that anyways there is always a rude black lady there in the front never should someone be rude to customers overheard a girl ask for something and she automatically went off on the girl she shouldnt be working there at all ! Im going purposely today to find out her name hopefully shes there
Fantastic experience! Amazing selection of product and the hair stylists are really there for you.
Great selection of makeup and hair products!
G in salon is so nice and takes such good care of my hair and always finds a way to work me in with his busy schedule
Had exactly what I was looking for and knowledgable staff.
Friendly helpful staff. Great selection.
Has a lot of beauty items. Not bad
Why would you have a sale sign infront of a display that the sale deal doesnt cover?? And then thr cashier wants to argue with you. Then two cashiers stand behind the counter and talk about They tell us where to place the signs amd on and on but nobody knows who They is. Totally rude and unprofessional. Its not the first time Ive had a terrible experience in Ulta I will order from Tarte, Urban Decay, Mac directly from now on before I ever set foot in Ulta again. Ill just start shopping at Sephora.
First time Ive been in this store and I love it!
Been in once. Cool items some pricey
Mehak is great. Love my hair cut!
All your beauty needs her right here
This place needs to do better & hire friendly nice people instead of rude people that dont even try to help you.
I would give zero stars if I could! I went to have my makeup done for an engagement photo session done by Nina and it was horrendous!!! I was so embarrassed to even walk out to my car. I told her I wanted natural looking with light colors. What I got was huge black eye brows (which I am a blonde with light brows to begin with) dark eye shadow which made which made my eyes look sunken in and like a raccoon, and face foundation that was not the right color and also made my skin look like it was peeling!! Dont waste your money here people, trust me!! I will never return here! My photographer met me afterwards to see it because I called her upset and said she will never refer her clients here anymore either now and we had to reschedule pictures due to this bad job! We took pictures of the makeup job right after just to have proof and show people how bad it was and everyone agreed. And to top it off the salon manager refuses to do anything about it! Horrible service!Also this makeup application almost took 2 hours!! So ridiculous! Do it yourself or go to a real professional who knows what they are doing and will be done within 40 minutes! Such a waste
I came in fifteen minutes early for a six oclock appointment and didnt actually get seated with my stylist until six thirty. afterwards, we sat and talked about what hair color i was going to get because for some reason she wanted to challenge everything i said i wanted done to my hair. she made me feel stupid and embarrassed about the way i referred to hair colors, and overall gave off really irritating vibes that made me want to get up and leave on the spot. in the end, when we finally came to a conclusion at seven pm, she told me she would only be able to do part of my hair and finish it some other day, even though it was her fault i didnt get to even speak to her until thirty minutes after my appointment was supposed to start. Thats one. Next thing, pricing. i was told it would cost me nearly $300 for ombré hair? Ive never heard of such outrageous pricing for hairdye. Right after leaving ulta i went directly to TGF Hair Salon and talked to a lovely lady at the front desk and told her everything i wanted done and she priced it at $150. Literally exactly half the price. Never going back to Ulta for a hair appointment again.
I was disappointed when I walked in I wasnt greeted and as I browsed the store looking for items the shelves were not stocked at all, many of the morphe palates were out. Waited at some point for someone to ask if I needed help or was looking for something in particular, never happened I think Ill stick to shopping online instead.
It was ok. I wasnt impressed with the customer service but it was the holiday season. Out of stick of multiple items.
I was disappointed becuz i didnt have a salesperson help me find anything.. I had to look all over the store to finally find what i was looking for..
Great service, organized and always have a sale going on.
Really thought there was going to be a bigger selection. Someone dropped a bunch of eyeshadow palettes and just stuck them on the shelf and walked away. Didnt even check them. No one asked me if I needed help
Couldnt find J Cat or Rimmel at this store.
Great stuff runs from inexpensive to expensive
Nice staff, good prices for cut and color during weekdays.
Love this place. Got in and got out.
Beauty, hair and makeup! Whats not to love.
Staff helpful great stop for hair products
Will stay away from this location. They are rude and dont have a clue about their products!!!!!!😡
Every one treats me well! Love this place!
Fast hair cuts
I dont like this place are racist and the Hispanic people are more racists.
Rose did a great job on my facial!JCampbell
I always get great deals from here!!!!!!
Helpful
The African lady was very rude she’s so sarcastic I asked for help and she said I don’t know what you mean I can’t help you she didn’t even try she said go look at a other store very rude she wears some towel or head band around her head
Great experience with service and products.
Friendly staff organizing very well
Ugly customer service. Rude. Indian lady with the red hair on anastasia section is rude.
Aways find something cool
Friendly service every time!
Big variety.
Its a great place 😊
Wonderful selection of lipstick
Good selection of products
Very nice and helpful
Got my hair done on a promo day.
Love this this place
Nice selection!
Helpful staff!
Staff is friendly and store is clean!
Good
Wonderful staff
I lov makeup
Great experience
Great
Excellent