Slow service.Took three days to complete fairly simple services. Mostly because the service advisor was out for the 2nd of three days and the work was not handed off to someone else. We had to wait to find out what happened.Then expensive but not required services were recommended.Disappointing experience.

Making an appointment was really easy. Then waited. And waited. And waited.. half an hour later they got me checked in. Two hours later still waiting for my car. For an oil change. Not impressed.

Friendly staff, service done in a timely manner, clean waiting room & free coffee available.

Quality customer service! I take my cars to them everytime I need any service done when Im in Town!

The service was great and waiting area comfortable. Ive purchased 3 cars here so obviously like them. BUT I will caution people to NOT get regular maintenance done here, as they overcharge. For example $119 for an alignment that townfair tire does for $85 (also told me I was wrong and that its not cheaper at townfair lol)

Right now, probably selling me a truck that I love IF they can procure it. Will update if things go my way!

Amazing service and quick with a smile!

We just purchased a new Vehicle from Prime Toyota and had the pleasure of meeting with Kelly DeCambria. I just can’t say enough positive feedback about her. She was EXCEPTIONAL and very helpful and patient with us in selecting a vehicle.She went out of her way to ensure that we made the proper selection and were completely satisfied.Since our purchase she has called to ask if we had any questions with the vehicle and if there was any way she could help us.Honestly, I’ve never received this kind of service from any business. Kelly is a significant asset to Prime Toyota and I am looking to work with her again for future purchases. Thank you so much Kelly.

If you are in the market for a vehicle, Prime should be your first stop. My daughter recently purchased a used vehicle here and she was treated so nicely by the sales agent, the managers and anyone we came in contact with. A+ to all the Prime members.

Prime Toyota in Saco, was there when I needed help. Customer service in the parts department was very well knowledged on the situation I was having. And I asked a few questions about what I was planning on trying. And they said that my way would be a good idea. But, I might want to maybe try a way they have seen work for them in the past. So, having more options is always good. And the parts were able to be ordered. And the job went as well as could have been expected. Always, well worth a trip.

It was an awesome e6

I love this place. I know a dealer can bw more expensive and sometimes I do go elsewhere but when I meed to go these guys are spot on. On the ball. Courtesy rides are great. Charger stations. Food to eat. Coffee. Super friendly staff. Trustworthy

They will rip you off. Dishonest

Ive been taking my Tundra here for almost two years. I find the service team helpful and knowledgeable. Last winter I had three repairs on the heating system before they finally figured out the issue, I was reimbursed for the other two repairs since they werent actually needed. Ive always gotten good service so far.

Just needed a part. Then they started harassing me with texts and phone calls.

They are always friendly and give good service!

Courtesy of staff and was surprised that service for new brakes and rotors was the same as my normal private mechanic. They need to fix the online service schedule ability. Been down for awhile. May have to check service with Berlin City

While they did take good care of the vehicle they are working on, I dont like the fact that I feel like they are trying to sell me a service they dont even know if I need. I prefer Berlin City Toyota service.

It took forever to get financed for a vehicle. Thought it was because of credit issues but it had nothing to do with credit, they were trying to sell me vehicle that was way over priced so the banks wouldnt touch it. They sent me a flyer saying that they would give me $1000 more than Kelly Blue book come to find out they gave me $1000 less!!! The sales guy was friendly but they were not truthful about what exactly was going on.

Great place and very nice people

My visit apparently was confusing at first, but it was finally sorted out.

Repairs and service always done right!

They made it easy to buy a truck. Thanks Zach!

Oil change. Quick. Friendly.

Have purchased 3 vehicles from dealership. Helpful friendly sales and service staff. Highly recommend

Go see Jim Crocker and be done!!!

So happy I bought my car here, they take great care of it no matter what the service is thats needed.

Prime Toyota is the place to buy your cars and have them serviced I love it.

Good crew

I never been to tayota for service you have wrong person

Very friendly and accommodating sales personnel and manafemnt. Was a pleasure dealing with them.

Took a little while, but the work was great.

Friendly car dealership with quality service department.

Every time we drop the car off to be fixed it comes home with a new problem.

So friendly and service is reasonably priced!

Love it. Great services and communication

Very nice staff.

Volkswagen dealership parts department excellent

I bought my card Prime Honda across the street from the prime dealership in Saco from salesman Nick and I buy my next Toyota Camry from Nick from Prime again

The salesperson is very helpful however the food was really bad they ran out of every I had a pretzel for lunch and it was moldy

Good service.

Excellent service..

Friendly and professional.

Good