I love this service department! Hands down the best Ive ever dealt with! Always kind and professional - the staff is top-notch; Alberto is amazing and deserves far more than 5 stars!They come highly recommended by me! I know where Ill always be taking my Hondas for service or detail!

Amazing service, really above and beyond—everyone from the service coordinator to the mechanic to the service manager couldn’t have been more *genuinely helpful* with my convoluted problem (not just giving good face). I am so grateful they took the time to communicate CLEARLY and patiently (not patronizingly) to me as someone who doesn’t understand cars, and to actually LISTEN to what I was saying instead of dismissing me. Definitely worth the extra drive, and seriously—thank you for making me feel like it was 2019 again.

Had another very good service experience at Prime Honda Saco today. Brad was super friendly and made sure my cost was fair/accurate based on an estimate I had received. I would highly recommend Prime in Saco for your Honda service.

My car’s AC broke and luckily it was covered under warranty. Everyone here was very pleasant and my car was worked on in a reasonable amount of time. Brad was really attentive and honest about what was going on. They fixed the issue and didn’t pressure me to get any additional unnecessary work done (as I have found at other places). Definitely recommended coming here

My experience at Prime Honda in Saco was very good. What could have been a really poor experience, turned into a very good experience due to the Service Manager, Ryan Cammarata, making up for some miscommunication between the technician and Service Advisor. The service advisor was very kind and apologetic, which made all the difference as well as Ryan’s excellent customer service.

So pleased with all the people we met at Prime Honda. Bonnie was an excellent rep for this company. She was very well informed on the Honda vehicles. She was patient when We changed our mind on what vehicle we wanted and very concerned that we stayed within our budget. She is the type of lady you want as a life time friend. Thank you Bonnie.

I had a terrific experience w/ the service department - I had a service issue that was warranty related and Ryan @ Prime went above and beyond to help me out with it.

My experience at Honda was exceptional. Staff went above and beyond, providing me with service which surpassed my expectations. They were professional, kind, and willing to assist. I am very grateful for the service I received today. Thank you

Had recall inspection and work done on Honda Fit. All work done was explained and service technician listened and succinctly answered questions. The “no pressure” approach was greatly appreciated. It was worth the drive to have car serviced here! Received inspection report via text which was convenient! Thankful for job well done!

Awesome experience. They took me right in and were able to do both an oil change and state inspection for me! They are very accommodating and helpful and I was in and out in no time. Very much appreciated!

Phenomenal service with a very easy salesman in Jeff who answered all of our questions.We felt really good leaving Prime Honda.It was one of the better sales transactions I’ve had in a long time.Thank you Jeff and Prime Honda!

Very helpful. Looked at the problem ahead of scheduled time. Great communication.

Amazing experience from start to finish. My service advisor, Tom, kept me updated on progress and the technicians got me out of there in the estimated time. Always a pleasure to work with the wonderful employees at Prime Saco!

Excellent customer service in a timely fashion. Great work Suzanne and Andrew!!!

Suzanne was exceptionally helpful in finding the right car for me she treated me as more than just a customer…. When I asked about the second key, she said she would keep an eye out for it ….. well she found it and called me right away….so happy to have dealt with her

These guys are amazing! Extremely attentive and helpful for any and all questions I have. I’m in and out within an hour of any service I may need done on my 2020 HRV. They’ve got a customer for life out of me!

Kylie at Prime Honda was extremely helpful and attentive. I knew what I was looking for but she helped make sure all my needs were accommodated as best as possible. She was thorough and informative and Richie from finance was just the same! It’s almost scary how easy the process just was but I’m not complaining! They both made the process much less daunting. Thanks again!

We have been servicing our vehicles at Prime for 15 years and will keep coming back. Always a courteous reception and work is done on schedule and at the expected cost. We highly recommend them!

I contacted Jeff on a Friday months ago, convinced that while I could afford a car, I wouldn’t get approved for payments. He and his team at Prime Honda Saco worked RELENTLESSLY to find me a vehicle i love at a reasonable price point. They even prematurely discussed refinancing. If you want above and beyond help and service, go see Jeff Schuhmacher!

Helpful, attentive and actually care about your wants and needs for a car! Wouldnt recommend any other place!

Ricky was attentive and a good communicator. He called me with an update on my service and was extremely accurate with the estimate. The car was finished on time and the shuttle service, which I booked in advance, was prompt both bringing me to work and picking me up.

Very knowledgeable and friendly staff! Great service

Alberto, and others including the operator, service staff and Kevin in the parts department, anticipated my every need and took care of Everything! It was such a relief and delightful to work with them. I know right where Im going next time.

Alberto at Prime Honda is probably the best service rep/tech that I have ever worked with. He gave me expert insight to solve a problem that could have cost me thousands of dollars and then gave me input on how to move forward. Kudos to Alberto!!

I waited while they did speedy excellent work, very friendly. No masks on any employee that I saw, unfortunately, which is the reason for the lower than 5 stars review. If it wasnt a pandemic, 5 stars.

Had a unscheduled drop in today for a popped tire and Alberto and the service team were beyond helpful! They were super quick and accommodating and as always, Alberto and Tommy went above and beyond to make sure I was taken care of.

Excellent service at Prime Honda Saco! Alberto is awesome ! He takes care of his customers! The entire staff is always professional and friendly! Highly recommend service at Prime Honda!

To have my oil changed was a last-minute decision. I pulled into the service Garage and approached the service desk where Alberto was seated. He greeted me very happily, I requested an oil change and he said make yourself comfortable in the waiting area and we will call you in a few minutes. After walking around the showroom looking at the new cars outside looking at the used cars relaxing in the waiting area for a short of time, Alberto came to me and said you are all set. It was a very nice experience with the checkout desk lady being very pleasant as well!

Had my truck serviced at Prime Honda. From start to finish, the experience was great. There was one small discrepancy I noticed on my bill, and Alberto addressed it very quickly and professionally.

Prime Honda is a pretty good dealership. This is the second time Alberto has helped me when bringing my car into the shop. He has been very polite and professional. Dealerships can lack this quality at times and a lot of their staff at Prime Honda do not. I want to thank the finance department for taking the time to show me my warranties after a misunderstanding. Overall this is a great place to purchase a vehicle and get your car serviced!

Very pleased with the service department at Prime Saco! They got me in right away and took care of my defective battery, and were also able to do other services I needed. Thanks to Alberto and his team, and also Steve the courtesy driver! Keep up the good work!

Brad and his team are the best! I had a great experience with Honda Saco. It was so easy to schedule an appointment, check in and get the car back. They have a great Shuttle service and they are all very nice! I totally recommend to everyone to go to Honda Saco! I’ll definitely come back! Thank you Brad and Saco team!

Hands down, the worst service department I have ever dealt with at a Honda dealership. They have no idea whether there are parts available for a particular service. They never call when your vehicle is done being repaired. they do not answer the phone so that you can find out whether your car is finished being repaired. They do not show up for courtesy rides. Unbelievably disorganized and incompetent. Too bad, because the quality of the work has been good and the parts department is excellent.

Service was attended to as scheduled. Everyone was kind, polite, and kept me well-informed. I’ll definitely be a returning and regular customer!

I’d give no stars if I could because this dealership is a joke. They are impossible to reach by phone and when I was directed to make my appointments online by the service director I come in to find out they never received my appointment but they might be able to fit me in. I went to 3 different service appointments in 2 weeks and every time I went in I received a multi-point inspection which was different every time. Upon leaving this last time they were pushing me for a rear wiper that I didn’t want to do at that point. Once I left the dealer my front passenger tire blew on the highway which I was not aware was towing on the inside wall that they also failed to mention. They have lost my service due to incompetence and Berlin City in South Portland is already by far better and more accommodating.

I arrived And was told it might take 45 minutes to look at it my battery, They told me the battery had a bad cell he checked it again and noticed it was under warrantyThey replaced the battery and everything was good very professional

As always Prime Honda’s service is great. Been a long time customer of Prime and they are always professional and courteous. Today I worked with Alberto whom I have worked with on a number of previous visits. He is always pleasant to work with, pretty accurate as to how long it will take to service the vehicle and is great at walking through explanations of what was done.

HONDA and Alberto Gonzales always make sure that we are pleased with the work that was performed on our Pilot and Odyssey.

Very personable and great customer service. Everyone there is very friendly. Highly recommend.

Had a great experience today with the sales department. Left with my new truck Within 30 minutes of arriving.everything was quick and smooth. Everybody was friendly and helpful. I’ve been going to Prime for my last few vehicles and I’ve never had a problem. Edward is thorough and always helpful. He makes the whole transition a pleasant experience. I can’t remember who I dealt with by name in finance but he was also really great and friendly I highly recommend Prime Honda. Thank you Prime!

Brought my car in for routine servicing today. My car was ready at the time quoted. There was a software recall update that I wasnt even aware of taken care of as well. My final paperwork gave me a heads up about upcoming service recommendations that included the time frame AND a price estimate. I really like and appreciate this proactive approach! Everyone was very nice, attentive and efficient - thank you for the positive experience.

Our experience with Kylie was top notch,she did an awesome job getting us into the vehicle we were looking for,she went above all expectations and was pleasant. I would highly consider buying again,from here .She made our DAY

My daughter is a college student in the area of Prime Saco and needed a service appointment for her 2016 CRV. The staff was super helpful and had the car ready before the time it was promised. Thank you so much!

With a family trip planned for the kids the worst news I could receive Friday afternoon was that my transmission might be leaking. Prime Saco literally got me in that night for a diagnostic and some fluid changes. The truck’s back the next day and with peace of mind the camping trip can happen. There’s never a good time for car issues, and it’s hard getting them fixed at reasonable times. Prime Saco saved the day in a big way for me. Alberto and the service advisor who helped on the phone were amazing. Lucky to have them in the area. :)

Brad was a great guy to do business with! Listened to my concerns and came through. Very happy with my service today.

I had a great experience buying my new Civic. Suzanne was super helpful, very knowledgeable and put me in an even better vehicle than the one I had originally picked out and I absolutely love it!! Thank you Suzanne for making my car buying a great experience.

My friend was looking for a small car with a hatchback and within a certain price point. The salesperson appeared to take everything into consideration but then offered a car that was not only too big but also a sedan ..no hatchback. The beige interior also had BROWN stains on the seats! After a very brief test drive we returned and the salesperson appeared a bit upset that my friend didnt like the car and seemed insulted when we mentioned the stains. Not Ready For Prime Time.

I had a very ancient car, which I loved, but it was in car hospice. I was DREADING buying a new-to-me-car. After researching and deciding on a Honda CR-V, I dragged myself to Prime. It could have NOT been a better, less-stressful or easier car-buying experience. My salesman, Dan Gelinas, was relaxed, helpful, knowledgeable and friendly. There was never any pressure to buy. Im an anti-shopper, so these qualities were big. The finance people were super helpful...and I do love the car! I would recommend Prime Honda to anyone who is looking for a really great car, non-sales-y salespeople, and a very stress-free car buying experience. (Thanks, Dan!!...and Richard)

Buying a car is hard enough, and its even more difficult in this current climate. Thankfully Dan, and the team at Prime Honda knew exactly how to help me find my first car!Dan was amazing; I felt heard and understood through the whole process of finding, and purchasing a vehicle. The level of service I recieved is top notch, and you should definitely check Prime Honda out if youre looking for a new ride!

My SUV was meticulously taken care ofIn one attempt by Prime Honda Saco-‘They know what they are doing’ 😊Very impressed -

Had a recall on my Honda and Prime Honda Saco fit me in promptly. My second time working with Alberto and my second great experience. Professional group but also easy to work with! And a free car wash!

Great team work from checking in to oil change, inspection and all. Thanks for answering all questions and concerns along with tips.

I had a great experience at Prime Honda Saco. I traded in my car and bought another car from them. The process went very smooth all because of excellent knowledge and skills of Bonnie Leveille. Thanks a lot !!

Brad and the Honda service team are great to work with. They care about the customer and their safety as well as the vehicles that they drive. Excellent service.

Our time was valued by Prime Honda, and we received a great deal. David allowed us time and space to come to a decision. I highly recommend David and Prime Honda!

Suzanne got me in the exact car that I wanted. She was very professional and polite. I would highly recommend Suzanne if you are looking to purchase a new Honda. Thank you for a wonderful experience buying my new Accord!

We needed both our vehicles’ oil changed after the winter months as I time it every year. I called our regular dealership and they were backed up for a week! But they recommended their affiliates at Prime Honda with Fast Lane and they got both in immediately! Everyone was great and service was excellent! Highly recommend chatting with the cashier as well! Just can’t say enough!!!

We had a great experience. Customer service was informative and communicated throughout the day. The vehicle drives so much better now!!! The only bad part was the price, but that is a common concern of mine in life.

Bonnie, in sales, was A+. I’m in Massachusetts and just happened to have found the exact pre-owned car I was looking for. Bonnie made the process of securing the purchase, after a day or 3 of me wavering about pulling the trigger on the car and all with absolutely no pressure from the Prime Saco team, and all the other things that make an out of state purchase/sale easier than I could have ever imagined. Andrew in finance was equally great and even put his best foot forward with my insurance carrier to expedite the necessary paperwork in an extremely professional and still persuasive manner. 8th car I’ve purchased in my life, and have never really had anything but good experiences, but this was my 1st at Saco Prime Honda and it was easily the best experience across the board to date.

Wonderful people and service! Edward fought for us to get the vehicle we wanted and we now have a Lexus F sport! A few months later when we had some sensor issues, they fixed the vehicle 100% for free, and even with the line of vehicles had it done in less than 6 hours. Thank you all so much at Honda Prime for the outstanding customer service and assistance to get us our car and make sure it is 100%!! I would recomend them to everyone.

On Memorial Day my wife and I visited Prime to buy a CR-V, Ed was the salesman who talked to us and also was the person that evaluated my trade-in - My immaculate Silverado - your adds says so - was worth only $28,875 for a trade - is was only in good according to Ed who also told me it would only sell for about $31,000 on the lot - I knew it was BS but my wife loved the car so we bought it. Later when we came back to have our roof rack installed we discovered Ed ordered the wrong parts so we get to drive down again. The picture I enclosed is your add for my old truck - I guess my evaluation is spot on.

Quick, thorough and kind. Honda is always great and my first time at this service center hopefully won’t be my last! Thanks!

This is the WORST dealership I’ve ever dealt with. The service department lies about needed work and highly overinflates their prices. The “contracts” you purchase with new vehicles are a waste of money. They won’t cover anything! The service technicians are rude and condescending toward women. They took parts OFF MY CAR without permission to even look at it! To sell their lie for a $2600 part. When I called them on it and threatened them with legal action they returned the part and my mechanic fixed it for $100. They are by far the most expensive and deceitful people I’ve ever seen. DO NOT GO THERE! If you do, get a second opinion before having any work done. Tried to fail my inspection on 2 separate occasions for work that did not need to be done. And stating I needed all new tires and brakes after having both within the last year in a car with only 29,000 miles! They said I needed $4400 worth of repairs when I took it to my mechanic he charged me $101.92. TOTAL! Prime is despicable !

Andrew at Prime Honda was amazing. Worked through all the details, was super patience and heard us out on all our concerns. And now we are in a great CRV that we love driving.

Dan was a great sales representative, knowledgeable, efficient, and friendly. You can tell he has a true desire to help his clients find the right car at the right cost, irrespective of time. Highly recommended.

Service was timely and service team very professional. My only comment would be the inability to reach service department. Called multiple times and even left message over a 10 day period to finally reach someone on the 10th day. After reading some reviews it seems to be a common problem that has yet to be rectified.

Always super helpful and transparent when it comes to car maintenance. Their customer service has always been friendly to me, too.One thing I will mention is that they’re pretty bad about answering their phones / playing phone tag. Otherwise solid service.

Great service. Was told it would take@least 45im to an hour. It took 20 minutes. Awesome

Jeff is a great salesperson, very professional and really knows his cars. Thanks Jeff!

Ryan went above and beyond for me. He empathized and took care of me to regain my 100% satisfaction with Honda. My experience was great and it was because Ryan clearly cares about his customers!

The service department is the best!! They are always willing to work around your schedule to get service done to your car. Alberto is my service writer and he is the best and I also made sure he took care of my daughter as well. He is so caring and is always happy and smiling.

The people who I interfaced with were great. All were personable and professional. They are thorough and very clear in what needs attention.

Prime Honda and the folks there were very professional and accommodating to the whole buying experience. Easy to do business with. Would definitely recommend

Very satisfied with the service today. Especially pleased with the shuttle service.

5 stars to Brad and all the crew at Prime Honda. They always do a great job. I’m a customer for life!Phil JohnsonBiddeford

I have been a customer of Prime Honda’s service department for many years. Their customer service is excellent and in particular, Alberto Gonzalez is exemplary.

Service Dept is always so polite and helpful!! Theyre prices are also better than some other Honda dealerships in southern Maine. Even though they are 45 mins away its worth the trip to have them service my vehicles with the important things! They diagnosed a problem with my car with minimal information since the problem is intermittent and wasnt presenting at the time I brought it in. They made sure to let me know they are confident they know what the issue is but that theyre not 100% sure. And they made sure to check when my registration and inspection stick run out as well as check my break lights etc... free of charge, even though that was not what I was there for! They always go above and beyond!

Prime Honda made my car leasing experience a breeze. Fast, informative and attentive!

Bonnie was great to work with, and made our purchase experience a good one.

Service was great and staff was friendly! We had our Passport detailed while it was there for service and it look brand new!

Great service and great customer service! Always a positive experience going there for an oil change or getting maintenance on my car! The service manger Patrick is so helpful and nice!

Service was good but they were late picking upMy car. Do like that they offer that.Service department very had to reach byTelephone. Not sure why.

Always 5 Stars for me at Saco Honda!!As always thanks to Alberto for his great service.

We’ve been coming to this dealer ship for over 5 years now to service/purchase cars. We LOVE Alberto over at the Honda Saco prime dealership.

Great experience with Andrew Morin / was completely transparent and true to his price. Even delivered the car. Could not be happier

In my experiences with a vehicle leased with Honda and purchasing an extended lease maintenance warranty, I’ve had better services. In a scheduled routine maintenance appointment in this current situation, I was asked to pay for the services provided. Hesitantly I asked questions that went beyond the counter. Was it a difficult question for the front line? After a few minutes of people whispering I was escorted to cash out and okayed to leave. A good idea if I was an elderly or non confrontational person there might have been a different situation. My suggestion is that a person carry a card or badge that might bypass and give inner comfort to avoid it. I was happy with the end result and hope to work with you again. Thank you

Alberto was prompt, courteous, and professional throughout my visit. He, and service like his, is why I will continue buying vehicles at Prime Honda.I had a recall issue with my car and expected a tussle, but no. Alberto took care of me and went way beyond expectations.

It was a very pleasant vehicle buying experience I had at Prime Honda, Saco ME. Bonnie the representative worked to get me my new car and others received me well and helped me to make the decision easy and I love the brand new Honda Pilot that I could purchase here.

Went to Prime Honda Saco on 5/25/2021 to check an AC issue and Brad quoted me 90 minutes to check out the problem. After 90 minutes (which I felt was more than enough time) I went to go check to see what was going on, ended up being there an extra 40 minutes to come to find out needs a replacement part. I didnt feel appreciated walking out of there with the time wasted with booking the first appointment of the day.

Jeff and Richie were very helpful getting me into a new lease around my budget! Very good experience 10/10 would recommend

Very professional the entire team (sales,service)great experience again and again!!!!!!!

Excellent service department! Good communication before, during and after work is done on the vehicle. Beautiful and clean waiting area too!

Just purchases a Honda crv and had excellent experience through out the sales and buying process. From the warm welcome to the final signing of documents the process was quite stress free. The sales person we worked with, Bonnie was a good at hearing what our needs were and made sure that we were able to get in our final purchase those items that were important to us. And the signing of documents due to an upgraded system was very efficient and quick. This is the second car we have purchased at Prime Honda Saco in the past few years and would purchase more in the future.

The folks at Prime Honda of Saco are fantastic to deal with. They made everything easy and straightforward. My wife loves her new Passport, thank you everyone at Prime Honda of Saco!!!!

The cable on the fuel door broke on my CRV. I called and told the service department what was wrong. They made an appointment for me to bring the vehicle in and told me the repair would be around $200. After charging me a $75 ‘diagnose’ fee and giving me an estimate that the repair would cost $320 I was told-‘sorry we don’t have the part, we will call you when we do’ I will never go back there again.

Alberto is always a very friendly person when I come in to Prime Honda to have my service done. He is very efficient and very helpful and he gets the job done! Go Honda!

Emily (service advisor) was very polite and friendly as well as Steven.. The New express tech was helpful an efficient, everything went very well.. I was in and out, then on my way in no time.. highly recommend this business an will visit them in the future..

Great experience working with Dan and Steve. They helped me get into my dream car that I’ve wanted for some time!

This is the third vehicle we have bought at prime. Bonnie our salesperson was outstanding and made buying a new car fun and easy.

Exceptional service and and the service team is professional and friendly. Took extra time to change wipers after my car was finished with its routine oil change and tire rotation. I had forgot to ask them to do it when I dropped car off and even though I was the last customer before the service department was to close for the evening, they still happily changed out wipers before I left. Sometimes it’s the little things that matter. Thank you!