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Service King Collision Mission Valley East
4660 Alvarado Canyon Rd, San Diego, CA 92120, United States
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Service King Collision Mission Valley East
Comments
Bl
Review №1

From start to finish they were absolutely amazing!!! Cassandra, Monica, Lisa!!! I was worried there would be delays with getting parts and they were honest that it could take a little longer, my car was at their shop for 8 days!!!!!! It looks completely brand new I am ecstatic!!! Just in time for my birthday weekend. They were professional, kept me updated on everything and just a pleasure- they even dealt with my insurance company on a few details. I was also able to get rental car pick up and drop off, it was so convenient!!! Hands down best body shop experience ever!! Thank you so much!!

Li
Review №2

Working on my truck now and so far so good.

Ja
Review №3

Margarito was very helpful. He helped deal with my insurance company. He put a lot of time on phone calls and he kept me up to date throughout the whole repair. The car looks beautiful. The quality of work is very good. I will be back.

An
Review №4

Peachie Gave great Customer service. Very good with Communication & Time fixing Insurace Repair.

An
Review №5

I had my driver side door, mirror, tail light, and bumper fixed in April. It is now July and everything is still great. They did a fantastic job and would definitely recommend and be going back if I ever need body work again.

Ma
Review №6

I receive excellent care for my car. It was actually done earlier than expected and look like new again. The staff was very nice professional and kept me updated about the status of my car. It was a nice experience. Usually I would have to call the service person to ask them for updates.Great place, highly recommend.SincetelyMalinda

Ni
Review №7

They were great. I had some extensive damage, not at fault, and they did it in no time. Good as new and filled the tank! Then, 2 months later, I needed to install a new part and they helped me with it without an appointment. Joe was super helpful! Thanks guys.

Al
Review №8

A high quality and quick turnaround place for collision repair. Ive had to take my vehicle in twice for two separate collisions several years apart, and both times I received the same high level of service. My vehicle was evaluated with an honest and extremely accurate estimation, even pointing out areas of the car that were affected that I wouldnt have expected. The repairs came through in under a week both times, with the parts looking good as new and the paint color perfectly matched with the factory job. In addition they topped the service off with detail work that made the car look even nicer when it left than when it pulled in. Id never consider a different bodywork shop.

Ti
Review №9

Great experience getting the front end repaired. Service King did a great job and had great customer service.

Va
Review №10

Wonderful service, great group of people who know what theyre doing.

Tr
Review №11

Awesome experience. I called around for an estimate and all other body shops required an appointment, these guys got me seen in 20 minutes without one. They worked seamlessly with my insurance and had my car returned to me in 24 hours looking better than new. Tucker and his colleagues are great people and I highly recommend them. Extremely easy to work with. I was 100% satisfied with their work and professionalism. I was worried about the paint matching and these guys nailed it. It is an absolutely perfect match. If I ever need body work done again I wont hesitate for a second to return to them.

Nz
Review №12

My experience with Service King Collision was Excellent I mean they are wonderful. In fact am happy for d good job they did on my car. Am already advertising your Company. Thanks

Pe
Review №13

I brought my truck here because Service King was recommend by Allstate. I had a change cup in the center console when I dropped it off, and when I picked the truck up the change cup was no longer there. I told Todd, my service advisor and was basically told oh well. I figured it wasnt worth getting into, and I just should have known better. Then a month or so later, I take down the soft top on the back of my truck, and I see that one of the cotter pins holding the soft top on was replaced with a screw with a hole drilled in it. No one else has touched my truck besides Service King, so they clearly neglected to tell me about my lost hardware. It may seem small, but these things are a matter of principle and its clear these people cant be trusted. I will make sure that Allstate is aware of how displeased I am.

Sp
Review №14

Awesome customer experience -- I met a Geico agent at Service King, had my inspection done and dropped the car off in under 15 minutes. I let them know I was heading out of town for nearly a month over the holidays, and they said no problem, well keep the car here on the lot for you. When I returned to pick the car up, it was newly washed, even though the work was finished the week before. The body and paint look better than ever!

R
Review №15

Great people. Friendly faces. Very outstanding comfort. They make sure we taken care of. Excellent Service. Highly recommend this for all collision auto repairs. They are very keen in expertise. Please be nice to these people back in return.

KO
Review №16

Horrible. Rude. Worst experience ever!!! Even the tow truck driver said they are terrible.

Il
Review №17

Always provide amazing customer service! Car readiness is accurate. Love it!

Ro
Review №18

This location was very helpful as the other location didnt bother to notice I was at the wrong location but this locations employees were understanding and contacted my insurance and made an immediate rescheduling appointment and I was seen even though I was 45 minutes late due to no fault of my own. Thank you

CO
Review №19

Clean shop. They do amazing work. Highly recommend checking them out.

Ch
Review №20

Joe was so helpful & communicative at every turn. Definitely felt like I was in good hands, and they were supportive and on my team when dealing with third parties as well.

Ca
Review №21

I called this morning trying to get a repair estimate appointment and the first thing he asked me was Are you looking for the lowest estimate? so I politely told him that I would be looking for another bodyshop to get an estimate. How do you run a business like this? I dont know how Farmer Insurance recommend this place in the first place.

Wi
Review №22

This place was reccomend by a good friend who knows alot about body shops. Unfortunately my wifes car was totalled due to an accident and the car was suppose to head back to my house. I decided to buy the car back from the insurance and fix it so all the parts that were removed when they assessed the damage they were suppose to send everything back but when I pulled the parts that they took off I noticed crash sensors and a wiring harness missing. There was no reason for those parts to be removed from the bumper because there was no damage done to that bumper. I called Ben the manager several times and never got a call back until I showed up to the shop. He tells me that things didnt seem right and that there was some concern. I thought the same thing but little did i know that he was trying to flip it on me. I explained to him that i have 0 reason to be making up a story. He went on to say that I took to long to reach out to him about my concern. Smh. I had the person who recommended me to this shop go down there to notify him what had happen. I waited 2 weeks for him to get back to me and while being 2 days out of the state for some training. They left a message with someone from that shop but for some reason its like he never got that message or didnt think it was important to reach back to us. When I met Ben I requested to speak to someone above him. He said that he would pass on my message. Still no call from anyone. He told me Brian was going to call me and yet here I am waiting for Brian to call to talk to me about what happened. Im not going to say not to go here because I hear they do a good job fixing/ repairing but if you get a car back that had parts removed like me please check everything before you have the car towed out of that shop.

Ja
Review №23

They always get the job done. Sadly I come here too often but every time i do, I get premium experience.

El
Review №24

A few months ago I had to take my car here to fix some paint damage and it was one of the worst experiences from start to finish.When trying to schedule when to bring in my car I wanted to do it on a Friday so I wouldnt need a rental but the lady said I couldnt do it Friday because it would take a few days, and they dont work weekends so it would just sit all weekend. So I scheduled it for a weekday and had to get a rental car since they said it would take at least a day. Then they called a few hours later and said it was done and ready for pickup. They had a phone survey, and I made negative comments as it wasnt a good experience, after which the manager called me to find out why I left negative comments in the survey, and upon telling him I didnt appreciate the misquote on time it would take and having to unnecessarilly get a rental he responded with a snotty so youre upset we got it back to you faster than quoted? Which was rude and made me regret taking it there even more. I was told by someone I know who works in automotive that with the small time frame they had it it would have been impossible to have done what they were supposed to do, repaint the entire bumper, and that its more likely that they just repainted the spots. A few days later I noticed that they hadnt even fixed all of the spots, and one of the scratches is still there, but by that point I was so fed up with their poor front end and manger service that I figured it wasnt even worth it to go back.

Br
Review №25

Excellent work

Co
Review №26

The service was quick and the employees were courteous.

mo
Review №27

Amazing place

Ad
Review №28

Fast n friendly

Ce
Review №29

The worst customer service

Sh
Review №30

Thank you!

Information
5 Photos
30 Comments
4.1 Rating
  • Address:4660 Alvarado Canyon Rd, San Diego, CA 92120, United States
  • Site:http://serviceking.com/locations/service-king-mission-valley-east
  • Phone:+1 619-219-3927
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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