If youve been to one AAA, in my experience, youve been to all of them. Super organized. Super efficient. Staff is friendly and competent. Even if you only go there once a year, to pay your registration, its worth the annual membership fee. And if you have a wife &/or daughter, it would be wrong for them each, to not have AAA.

AAA is probably the best money you can ever spend. Especially now when the DMV isn’t taking appointments so wait times are essentially measured in years. In and out, transferred a title, registered a motorcycle, and added it to my insurance in less than 30 minutes. AAA is FANTASTIC!

Went to ask for help planning a vacation. They were super helpful and didnt rush us. Aiga answered all of our questions and made some great suggestions!

This review is regarding AAA membership for roadside assistance and this aspect of the business is only vestigial, they just don’t support this anymore. For the first time in about 10 years I needed a tow due to a flat tire. I was on the phone for 30 minutes and finally someone answered from out of state who was completely unaware of where Encinitas was. She told me that a tow truck would be there in an hour but they never showed. If I was in a dangerous spot it would have been a real problem. Fortunately I was able to use the doughnut spare but many people would have been stuck since changing a flat is a lot more complicated now. This centralized service is useless now and AAA is obsolete!

This is the worse aaa I’ve ever been too. They have a line that bypasses people waiting for the dmv. Seems like all the people working on the dmv side don’t know what they are doing. I would avoid this branch at all costs. DO NOT COME TO THIS BRANCH.

You cant get a license or even a replacement but everything else for the most part you can do. Total time to transfer a title was an hour. This includes wait time. Everybody was friendly and helpful. The clerk who helped us was due with baby next week. Today was her last day b4 leave. She was so professional and careful making sure everything went smooth. This was night and day compared to the DMV. AAA membership has its privileges.

The workers here are great 👍.Top notch team overall. Best experience Ive had at this AAAlocation.

Great ! Needed a battery and they had extra batteries on their truck. Free install, great service.

My first time calling for roadside assistance due to a dead battery AAA kept me waiting on the phone for 3 hours decided to just call a family member to come help me out instead. Bad service!! Second time my car ended up breaking down on the road and this time they answered the phone sent me a tow truck ended up waiting 4 hours for the tow truck, and then the driver ended up calling me saying hes not going to be able to pick up my car anymore because he picked up another car instead, so I had to call road side assistance again but this time they didnt pick up my phone so I had to pay out of my pocket, so I called a towing company to come pick up my car and tow it to a mechanic!! I dont know why Im paying for a service that doesnt work when you really need it!! I recommend to go somewhere else and dont pay your hard earned money to a company that doesnt appreciate your business.

First station/Walk in attendant greeted me, which was awesome. Waited about 10 minutes or so, not too long. Went to the window and was greeted by Ashlee who helped me yesterday. She was amazing and greeted professional customer service skills. She hand me over to Chris Cann, I think thats his last name. Excellent service. He was Great. Oh Nd I forgot about Ernie, who assisted me yesterday too. Great Job to all!!

Used the travel agency to book a cruise. Great service. Sara was great! We have utilized the travel agency before. Never been disappointed.

Love triple AAA, they are always clean, organize and courteous .A variaty of services and great attention to details being a member for over 32 years and is one of the things I never regret .

We went there for the Notary Service. You dont have to be a member.You check in (outside), they take your phone number and text you when its your turn to come in. Then you go to the (Text return) line and wait for your rep to bring you in.Very easy, clean, happy and easy going people.NOTE: No public bathrooms, eek.

Always a pleasure to come here and get things done.I wish they could have the I.D Service !! I hate going to DMV !!

They could do more for the premium members. Such as tow motorcycles or at least disclose that a motorcycle is not considered an automobile and wont be on the free tows.

Went in to renew my registration and was out in under 10 minutes. Superb.

Friendly staff. It was busy but they had a comfortable waiting area.

I received great, safe customer service. I made an appointment to get car insurance, and get my new tags. I was able to do my DMV business at their office and even go a AAA membership.Thanks Esmemelda

The Rep was patient and considerate as well as professional. It was a pleasure working with her.L. BARTOK

I like AAA we have their coverage for car and renters insurance pretty good so far

Excellent customer and fast services. Didnt have to wait long at any DMV for vehicle registration!

Excellent, in and out in 10min. Customer service was great

Always a pleasure. 15 minutes for a dmv transfer instead of a couple hours waiting in line at the actual DMV.

Why would you EVER subject yourself to DMV when this AAA office has such spectacular customer service? 🤔

Great customer service 👏 Dont bring a debit card, cash,check,credit card only 😎👍

Great to sit and talk to a human being.Very professional and several other services under one roof.Will recommend to my friends.

So much better than having to go to the DMV. My plates were stolen off my car. They were able to get me new plates and back on the road in 30 minutes.

This AAA branch is staffed with kind and efficient people. Could be a Karens nightmare...no need to speak to the manager.

Always a positive experience even during covid. You check in then wait in your car until a text is sent. Someone meets you and in my case I paid yearly registration and got my tags. 15 minutes.

I love the AAA... especially over any DMV visit. I will say that my experience at this location (during COVID) has been terrible. Go to the La Mesa Location... Reason why, the automated check in system is just silly. This is a constructive complaint as today & yesterday my name was removed off the list / kicked out of line like a defective product off a assembly line. Two start, with a +1 as the security guard kept me in good vibes with warm conversation. 🙏

Bought a car from a friend and was able to get it registered in my name without having to go to the DMV. Everyone was very helpful and made the process so much easier. Having an AAA membership gives you so much more than just roadside assistance.

Worst customer service I have ever had. I paid my bill in full for the year, a month later I received a letter saying I owed another $215 when I called to ask for an explanation for the extra charge they where not able to provide me a reason. the charge was removed or at least thats what I thought... two weeks later I went to go test drive a car, when I called AAA to get a copy of my insurance card I was told that my insurance was canceled over a $26 due balance. The person I spoke to this time confirmed that the pervious person took care of the issue and she was not sure why they canceled my coverage. They never contacted me about this absolutely unacceptable. She removed the fee and sent me the insurance cards. I ended up buying the car so I called to have it added to my policy and lone and behold the agent told me I couldnt make any changes because I didnt have an active policy... I told them that was incorrect and I have already corrected this issue twice already and I needed to speak with a manager. They put me through to the voice mail I waited 24 hours no call back. Called again, sent to the manager voice mail again no call back. After 7 days of trying to get ahold of someone I was finally able to get ahold of a manager. They then said I still owe them money when I asked for the reason they still couldnt provide an answer. I asked Romeo (the manager) why three other people told me my account was set which he also said he didnt know why because there system didnt have enough detail. Needless to say I have asked for a refund of my year payment and have moved over to Wawanesa. DO NOT USE AAA unless you like wasting hours (no exaturation) on the phone and want a company that tries to charge you extra with no explanation.

Great Staff I was in and out great surprise 👍 😀

Crowded and a bit if a wait but things moved along smoothly.

Not very happy at all with the service. I requested a tow truck to tow my car to a mechanic. I knew my membership gave me 7 free miles and anything over would be about $10/mile. My mechanic was 8 miles away so I figured I would just pay an additional $10 but they decide to route their driver through a longer route that is 12 miles and want to charge me $50 now. I asked why they are taking the longer route they said thats just what their system said and and did not want to change it to go the shorter route. Thought I could count on AAA with their customer service but no I cant.

Been coming here for almost 5 years now since I found it. Never going to another AAA if I can help it. Staff is absolutely outstanding and speed is just as quick as it is good.

We came here to do a transfer and the staff is amazing. Everyone is so nice and helpful and are taking the best precautions in safety. Thanks guys!

I know we are dealing with the covid but are workers really needing to putting on blue gloves while sitting behind a plexiglass 6ft away just to take a couple sheets of paper, or was it because of another reason?, anyway it was quick and easy.

Feels like DMV. Can get long waits but they treat you well. They are highly professional. I registered an out of state vehicle at AAA. Hassle free. Best service. Membership paid itself with great people at AAA.

Never have to wait on line very long. There insurance is way over priced. There AAA road side service is pretty good.

Excellent system during pandemic. Arrived checked in and they text you when theyre ready for you to enter and do your business. Very satisfied.

An easy and efficient experience. Need a new motorcycle plate and within 30 mins got checked-in, paperwork filled out, paid, and walked out with the plate and stickers in hand.

Fast and easy, good effort re protocols, friendly, capable staff.

If youre an AAA member, get your documents notarized here (if your bank doesnt do it for free). Way cheaper than UPS! Also came during COVID-19 and was impressed at how clean and organized this office was to keep people safe.

Went to transfer title during COVID. Effortless check-in then you wait in your car til you receive a text to enter.

After check in, AAA will text you when its time for appointment. Always good customer service 👍

Great travel and auto insurance, limited DMV services. Spacious building and pleasant employees. Large parking lot with trees. Near highways 8, 163 and 5.

Came in the other day and got my truck registration and tags and was able to give the truck to a friend as a gift. 🎁

Very surprised on the size. Agent was very helpful.

Outstanding customer service and always do a wonderful job. Thank you for all your help today.

AAA is a racket. They dont tell you what you need to bring for any services in their website. They dont let you talk to a person on the phone to ask. They dont let you make an appointment to visit, even with the current pandemic. Then they tell you that they cant help you because you dont have what they need when you get there and wait for an hour. What am I paying AAA for? They dont do anything.Edit: This has happened every single time Ive tried to use any service AAA offers.

On Sunday called for EMERGENCY road service. Was put on hold for 3.27 hours and finally gave up. They never helped me. I cancelled my membership on Monday after being with them for 26 years. Theyve really gone down hill.

Had no idea that you could get tag replacements if youre a AAA member! Took about 5 minutes and now I have legal tags. I would recommend this service for anyone!

It is the best example of a highly professional customer service.

I have been this branch 4 times and they always direct me to the DMV. The most recent case I was directed to here BY THE DMV, waste of time and money. This was a simple title transfer for a CA title.

Great service was able to get done exactly what I wanted

Good for the consumer.

Signage is confusing for check in. Customer service is above average

Feels a bit like the DMV. Antiquated payment process (you have to punch in your own credit card number and info versus chip or magnetic strip). Long wait times. Mix of some friendly and some very annoyed employees that like to complain. Notary is $10/ signature, which is a savings, so thats good.

I went here with no appointment on a Saturday morning during a passport fair. I took my photos, filled out an app, and applied for an expedited passport. I was in and out in 20 minutes. Im very impressed at the efficiency in which they operate. Great job AAA! Thank you!

Its amazing especially with Jeff Musser who is so helpful and very knowledgeable. Totally exceeded my expectations.

Needed copy of registration, fast in and out in ten minutes

Quick and easy DMV services

Nice big building, where you can get a lot done. I went to change my address, and had to wait for a agent, I should have been able to just update and go. They then and still are trying to get me to change insurance companies, and continue to call and e mail, and this was 3 months ago. Took a second call to get them to update my information, and more calls about insurance. They are not like the state I left, more pushy and care more about their sales than the member.

Convenient dmv services, friendly staff.

If you are going to need to do a cash transaction and they give you a hour wait. Wish they would of said something. I dont usually have cash on me

It was a much friendlier, and personal experience,than the Ca.DMV.You get to wait in your car for your turn.

Very polite and the DMV services are quick. They have covid security.

45 minutes trying to insure and add my vehicle and agent had no clue that a 61 car thats smog exempt foes not need smog, tried to explain the law to juan no luck, went to hagerty and dmv in less than 15 minutes all together and I was driving my classic car to the beach.

Quick, efficient service with COVID-19 protocols

Great Customer service! The people at this location are very friendly

Nice place.

Great experience very safe and clean..hella fast and way less busy than any dmv ive ever been too and not even close.. everything was professional and very organized with covid 19 safety measures in place..

Very organized during cold rest restrictions. We felt very safe there.

Helpful, if u dont want long dmv lines

It took me only 20 minutes to get my car registration compared to DMV that would normally take 45 minutes to an hour cant beat it love AAA

I literally never use my membership, but the DMV work these folks can do, 1000% worth it, especially in CA. I really should take more advantage of all the other features I get in my membership, but this is like the cherry on top if you are on the fence about getting in on an AAA membership (at least in my opinion). Additionally, these folks are quick, friendly, knowledgeable, and really hospitable.

I just started with them! They seem only right for now . Ill post later

Puts DMV to Shame. My brother was able to get his Registration on RV, Boat with in minutes. Though there was CDC guidelines & about 5 people waiting, it went fast.

Nice people very helpful.

Easy in, easy out...20 minutes.

Went to up date registration and disabled plates. Great service.

Safe well organized and as fast as possible considering the circumstances

Love AAA!Best customer service i have ever received.They offer DMV services.

Great Benefit. Good Christmas Gift

Very satisfied with the customer service. The gentleman that helped us was very helpful.

Answered all questions and printed out a small book of pictures and directions to our destination. Easy to get to off hwy 8

Had a minor parking accident. Agent immediately took care of everything over the phone. Recommended excellent body shop. Coordinated rental car. Four days from first phone call to picking up my car. Best of all my insurance covered and no increase to my rate.

My AAA service technician Hasan was absolutely on it with quick response time and friendly solution to my needs.Thanks Hasan

Got there early but with this COVID-19 there are rules to be followed? Had to pay my auto insurance but got in & out in under 30 minutes.

I like to share my experience with this company, hopefully I can save someone from making the same mistake I did. I been a member of roadside assistance and they always been wonderful, so a couple years ago I ask them about car insurance quote and because of my driving record They said I didn’t qualify so years go by, I don’t remember if they contact me or I contacted them anyways I got a quote my driving record has been the same no recent violations or anything. I had been with infinity insurance for years but I was looking for a better quote. Well I got one AAA bundle me and I would save $30 dlls a month I was so happy! My quote monthly was $296.96a month 2 cars and renter insurance. I payed $400.00 to start it was high but I thought well I’m gonna save in the long run, plus it’s AAA a world wide reputable company, 2 MONTH down the road they send me an email my insurance was going to be $365.96 so I call immediately To find out why! I was told they found a decrepancy in my record and that why it’s going up, but NOTHING CHANGED IN 2 MONTHS I was told sorry it is what it is and I had to pay $365.96 a month I was so heartbroken how can they do that? I was honest with my agent about my record they ran it 3 times. Then COVID hit and this epidemic have hurt everyone financially on top of that, so I had to get a different quote because I could not afford it. I call to CANCEL and told me I OWED $550.00 for cancellation fees I was furious I agree on $296.94 not $365.96 I don’t know how they get away with this, they dupe ppl to change their insurance and then hit them with a brick. I don’t know how legal it is because I’m sure every insurance would be doing that. That’s why they are laws so insurance company don’t take advantage of their clients and vice versus clients don’t take advantage of the insurance company I’m really amaze that this even possible. I like to hear if anyone else gone through this with AAA, what can I do?

AAA, despite these troubled times, was still providing excellent service and advice as usual. It has always been a pleasure to visit and it still is!!!!

Very streamlined and organized, took no time to register my car.

They helped me quickly and efficiently and had such wonderful customer service! I really appreciate them helping me out

Very helpful - got my temp disabled placard.

I like triple a and all it does for customers but here recently weve had a string of bad luck my RV was vandalized and stolen and broken into and so I got it back and put it in storage took it out of storage I was talk to you by the cops said RV had to be moved I called triple a they say theyre coming to get it they then call me back later on that night saying the driver has gone home and that itll be 7:00 the next day will 7:00 they stay rolls around Im not there I figure they got it now the RV is nowhere to be found the city doesnt know where it is neither this aaa I dont know what to do but I like triple a

Great job with CV-19 protocols. Also very nice

Not used yetBut heard a lot of good about them

Its okay there pretty good at what they do ..

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