The worst Copart ever. The que says 30min and it’s keep going up and inside they all speak Spanish and let them just skip the que and when even it’s your turn you gotta be in the line again as you walked in without que.

Wait was not too bad. The staff was VERY FRIENDLY and EFFICIENT. I went to retrieve items I forgot in my totalled car, and they were all there!!

Terrible there check in system is not user friendly. If your disabled there is no signage or seats, against the California law. Im in the lobby calling as I am to wait 119 minutes. Very understaffed. At last a very nice polite woman called me to counter and was very good at getting me back out the. I have two knee replacements was outside a half hour, people were sitting on the ground waiting. Cowart needs to provide benches for there customers to sit in as there wait time are also unacceptable.Shame on your operations manager.

I came in at 9:30 to pay for one of the vehicles that I have purchased. As I am 2 hours in the parking lot waiting, suddenly I see a group of 5 or 6 employees outside waiting for more employees to go to lunch. While my phone tells me I need 80 more minutes for my turn. I understand employees need a lunch hour, but I would like to suggest that they do it one at a time so that way there are employees working and people don’t have to wait as long. Another suggestion would be having more employees in the front desk helping people in line that have simple things such as paying or cars, picking up papers or little things that are fast and simple and don’t require 3 hours wait. I have bought so many cars from here and I’ve spent a good amount of money here. I would still love to do more business at this facility but I kindly ask to work on these issues to avoid customer frustration.

I dont think having customers waiting for 4 hours just to pay is a good customer service it was our first time going there no one who can help us another customer had to help us we went inside and a man wasnt very helpful and he just came back from lunch a nice young man help us I wish I have her name is sad that because you have a good business you guys forget about the most important thing that is the customers. Sad

Copart have the worst service in history, and its very common, but today at this Copart facility they were 2 person working and very slow and every 2 min they will be gone and coming back after 20 min talking chilling with other employees. The QR code to get in the line doesnt work if you know anyone or if you speak Spanish you good to get in otherwise stay outside and I asked them the QR code says 45min and I been waiting over 88min they will say yeah that QR is not correct wait more. I really wished never work with this company but cant do anything.

Worst copart ever, i had appointment at 1pm i wait more than 2hour to pick up the car. I hope never come back here! Peoples 1,5 hour after came me but they picked up cars before me!

Waited about an hour in the que, with the wait time inside, all so the guy that was suppose to help onñy had to answers to all my questions ... It was either l dont know or lm not sure... So, l spent an hour waiting in line for nothing... Why cant they just have an online customer service rep in the app instead of making people wait for long periods of time...

Just sharing so nobody is as frustrated as I was. When signing in online to be helped it might say 7 minute wait to be called. Very wrong, I was helped almost 45 later. With only 2 people at front desk...with several, several workers at their desk. Hopefully facility manager can pay more attention to customer service.

Place where you can find mainly totalled vheicles. This lot is in San Diego close to the border. It is easy to notice from the car. In the front they have free parking spot for customers. If you want to see the car you need to have Copart account. Waiting time to be escorted to the lot around 50-60 minutes. Overall be prepared to spend around 2 hours at least. Staff is friendly and does his/her best to help.

Great people. Super nice. All are covid safe.

One of the worst facilities of copart in the entire US. Purchased a 2015 Honda Civic and it was missing the steering wheel airbag. The pictures showed all the airbags intact but it was stolen by their employees. When speaking to their manager she says, there are people who will come to check our the cars and steal stuff. Like really!! Corporate should take these stuff seriously.

The yearly recurrent membership is $200.00, the videos and reading who has time for that ?, To bid or buy now you must use a broker, the cars that you can bid or buy now shipping is over 3K, they send you advertisement emails, ignore youre email questions, refer you to read up on the questions you have, is this only happening to me ? The website should be taken down they only flood you with pop ups, not user friendly, very hard to use, freezes, kicks you out and the car or lot you wanted to buy, you have to contact bid-master, will ask you to sign in when you are signed in, then you have to start youre search once again, and this repeats itself over & over, then you realize, that there will be no end to this, then you start feeling so frustrated that you want to speak to someone just to vent.

Unbelievably petty, and unbelievably, extremely unprofessional company. Called to confirm the pick up of a vehicle, after 15 minutes of waiting for some one to answer my call, one of their female workers finally answered, would not confirm my pick up, and said let me transfer you to our other call center, just to put me back on hold, and leave me hanging, when Theyre the only call center for their drivers. They never picked my call up again. I can not believe companies like these can actually stay in business. They do not deserve it.

My insurance company used Copart to tow my vehicle to an inspection site and return it to the dealership. After failing to pickup my car for nearly a week, we had to call to remind them. Then they were paid to return the vehicle to the dealership and it didnt arrive until more than a week later. When it arrived, it had obvious damage as if it had been in a wreck and they kept my license plates. My insurance company has been trying to get them to address the damage for more than a week with no progress. They either stay on hold for an hour or get disconnected when being transferred. I have been out of my car now for three weeks due to the delays in towing service and not have license plates to drive my car off the lot. This has been absolutely the worst service i have ever recieved from a towing company. NEGATIVE STARS FOR CUSTOMER SERVICE AND TOWING!!

Arrived at 12 and had to wait 4 hours to get called to wait in line inside just to make a payment which took 5 minutes.

Their customer service could be way,, way better faster !!We understand all about the covid 19 safety measures,, but these guys take advantage of that to behave like total beaurocrats👎They chit chat between them coworkers, makes us members and transportersHELL waiting time extremely long, but i guess they dont really care ..There a couple good efficient Reps,, buy not enough!!But you better not ask them anything that puts them in the hot spot,,cause then youre really screwed !! Thumbs down for copart San Diego 👎👎👎

Worst customer service they make AT&T look like they know what is going on. 2 days waiting for them to answer an email because the hang up when calling and they are charging storage fees while they dont respond and a driver is at the yard waiting to pick up

Bring your shade, water, food and visit a bathroom before coming here. Bring more food to share with other people around you, everybody there has been waiting for hours and is barely holding their emotions, very frustrated and close to blowing up. Prepare to spend all day in the glazing sun. Prepare to spend from 2 (minimum) to 5 (average) to 8 hours for the most mundane of tasks (like getting the keys or titles). If you want to look at cars, bring your own hi-viz (green / orange) vest, otherwise youll spend 4 hours and then be turned away. Register at kiosk.copart.com to reserve your place in virtual line but dont hold your hopes up, once you get to #1 you will spend additional 2 hours waiting in physical line in the sun. Very sad place.

Came here on Tuesday with a check to just pay for a vehicle that was purchased at a different branch. They told me to scan and get in a virtual line. Ok, 9.30am scanned, 22 people in front, estimated 52 min wait... ok, I go get coffee, check in 30 min and now shows 62 min and still 22 people. Ok, cant wait so I leave to work, but stay in virtual line... so at 3.30 pm its my turn. Im sorry, but to just pay for the lot it takes 5 minutes and should not take this long.Corporate management, please make a change here, this is very unprofessional.

Worst customer service ever guy behind the computer loves to waste time and really rude he went in the back to hide and waste time so he dont help us

I keep getting their calls since their number is one away from mine. Its super annoying and not sure why a BUSINESS doesnt have a BUSINESS number.

Really bad serviceLong waiting... worse than DMV😔

It’s a lot of waiting and NO RESTROOM ON THE SITE?!

Pls guys be careful when buying cars from copart they me the car is run and drive, there was a bad engine in the van. That is criminal. After collecting about $500 for fees.

THE WORST COPART LOCATION EVER, horrible bad customer service, minimum one hour to just make payment for 1 car, no customer respect, rain or hot sun doesnt matter customer can wait outside like animals .recommended IAAI cross street as its our daily buying

Super slow !!!!!!!!! I did the appointment a day before arriving, was here at 7:55am and checked in that I arrived. 2 hours of waiting and the car came !!! Forklift drivers don’t even see you if you want something to ask.

Terrible, I buy from lots of copart facilities and I have never dealt with bad loaders,they ignore you and dont load the cars for you and when they do they slam the cars on the trailer and pick them up carelessly, bought a clean title vehicle and the loader carelessly picked it up and slammed it on my trailer, damaged my trailer and broke the control arm and damaged the oil pan, costing me an extra $1350 dollars in damaged to the bmw and not including the damage done to my trailer, meanwhile other local transporters or people that know the loaders pay them 20 bucks to skip the electronic line and get put to the front, Copart corporate needs to address these issues not the first time something like this happens to me, Im sure theres lots of other people with the same experience just go ahead and look at reviews.............

Long lines but they work pretty fast

Worst customer service experience ever from all aspects by the front disk

Junk experience for three times in the same week. We came to see a car. Sylvia on the entrance, not helpful and doesnt even give you chance to ask. The workers inside as well. Doing business with copart is junky idea. I will move to IAAI and see. Were the customers who pay to company so can pay you.

Good office people, loader operators got us out of there in less than an hour. Good experience here. Other CoPart locations could learn a lot from these guys.

Worst place!! Dont respect if you have an appointment to pick up a car or keys. More than 3 hours wasted just waiting and that was with an appointment. A lot of people complaining but it seems they dont care. So be prepar to waste a lot of time here!

It was my first time there. Went today in the morning to pay a car and the lady that helped me was very rude! didn’t bother to answer a question I had. Or would tell me “IDK look for it on the paper” this facilty needs to train their workers on customer service.

BIG red light, be carful from this auction, there fees super high, we are a dealer and still charging us $3300 fee yes $3300 on less than $15k vehicle, been in business for more than 10 years and this the worst auction we delt with.

All good just because of covid they were working very slowly. It took me 2 hours to enter the place

The worst experience I ever have in Copart

Highly demanded place for salvage cara. There may be quite a wait, but seem to be fair to customer.

Worst place ever

The forklift drivers who brings the car out severely damaged one of the cars and cop art doesn’t care. Overall this facility is unorganized and slow they takes break all at the same time I spent 5 hours getting one car

Worth service ever, too slow

THEFT!!! If you car is towed here for inspection and you have not removed every single piece of personal property, it will disappear. My car was here for a week, waiting to be inspected. I am now filing a claim with my insurance for personal property loss. MULTIPLE ITEMS STOLEN OUT OF MY CAR. THE EMPLOYEES HERE SHOULDNT HAVE EVEN BEEN IN MY CAR. Fair warning!!!!

The office personal lack the ability to answer simple questions and effort to help with your visit instead they direct you to a phone number to call for your questionneed more people skillsCopart in itself is great I have been to many Coparts in the US with good experience at each location

Waited over am hour for them to bring out a motorcycle we purchased from the San Diego lot! There seems to be good and bad stuff about each of the Copart lots but I wouldnt give any of them more than one star compared to most businesses. Its like they dont want to sell a lot of their inventory even though thats the whole point.

Very hard to get ahold of dont return calls and fees are crazy they need to remember there not the only auction yard.

You pay them all this money and they still are rude and take hours before being helped. This is probably the worst facility. Poor customer experience would not recommend.

Worse than the DMV.I’d rather go to my aunties thanksgiving dinner than back to this place

Very bad customer service. Very slow. Been first in line waiting more than an hour. Very rude employees.

It`s very rare that car is not damaged here after bringing through the gate and loading.Bought many cars here-always expect extra body work.Just bought clean car-and because of forklift guy is doing amazing job,will need to fix front bumper,hood and one fender .And btw,we actually paying 59$ gate fee.That`s absurd!

Four hours to pick up a car. Then you have to wait for the key because this place don’t leave the keys inside anymore.Service and their prices suck.

Every day they ha e a different story and different reasons not to give you any service

05.12.2020 I I had an appointment at 9 am and was supposed to pick up two vehicles, the forklift drove one out around 11am and the other car got to me after noon. I’ve lost 8 hours waiting in the parking lot. I’m a truck driver and fellow drivers watch out when you have to pick up a car from this location. I’m so canceling on it as soon as I get a new pick up order. I asked for the manager and whoever this is never came out to talk to me !!!

Friendly staff and efficient service. Checked damaged vehicle for personal items. Decent restroom but a B- for cleanliness. This is a tow yard after all.

Absolutely HORRIBLE!!!Beyond Slow, Non Informative, Nothing Professional about this place. Anywhere is better than here.

The worst service

Good luck trying to pay for a car or get a car out of this location. I’ve been dealing with this copart for several years and they are not really customer oriented. The tow trucks and illegitimate dealers will keep getting in front of you in line and the reps won’t say anything about it. My account expires in 2 months and I don’t even plan on renewing it.

Awful customer service. Specially the forklift driver. Awful attitudes.

Customer service is non-existent. Basically DMV. Evrryone is just sitting around. There is almoat 20 people waiting for assistance and no one at the computers. We are just trying to pick stuff up from our totalled car and weve been here ~30 minutes. My boyfriend tried to talk to a worker and she ignored him. Ugh. Wish I could give this place 0 stars.

Different way to gamble I guess. We waited Im line to get the papers for couple hours. Idk about the other locations but this felt too long

Long waiting time. Customer service could be much better. The business by itself depends on us.

Bought a vehicle and it arrived with only one key. Called up Copart to see what happened and the employee denied that it showed two keys in the listing photo. The copart employee then tried to blame it on the original vehicle owner and stated that the original owner probably came back and grabbed one of the keys. Kind of hard to believe when they left a lot of personal items in the vehicle.

No respect for personal property left in vehicle. They literally ripped my 100$ seat cover off and that takes some effort to do. They ripped off all the tie down straps and now I have to see if this is fixable. It would only take a minute to reach under and unhook,but nope they just pulled it off with no care of my personal property!

LINES WERE A LITTLE TO LONG, BUT OVERALL GREAT ESTABLISHMENT.

Forklift operators, dont stop to get the gate pass. They just blow their horn at the exit door, and dont even stop for paper work. Waited for more than 30 min on a slow Friday morning. Very poor service, ridiculous! After my complaint to main office, a manager came out in a forklift to assist, that was a better service.

Zero customer service...

Customer service is very slow other than that its not bad. Place needs to implement kiosks to purchase and get your car out of the yard.

Dont come here unless you have 4 extra hours to spear no joke

The worst service I have ever experience at any business, bar none. Attempted to donate my car to Wheels for Wishes charity; Copart is their towing partner. After 2 weeks and numerous calls and promises of a pickup, the tower never showed up. A complete failure of a business. Go anywhere else. Wheels for Wishes, find a better partner.

Im giving 4 stars because the last time I was there just to pay one car that I just bought in the auction online took me 3 hours and half. This office just allow one line to pay their cars, but the worst thing is that some times just 1 person goes to pay 14 cars others 20 and people like me have to wait I think they have to make arrangements in the way that copart use to work.

Need to train office staff better when it comes to helping the insurance adjusters.

Great service, people were respectful and your car is secure inside the yard.

Location has excellent customer service

I tried to have my car towed so it could be sold. 6 attempts and a month and many calls later my vehicle was towed by a DIFFERENT tow company because it was believed to be abandoned. The drivers all said they couldnt get in contact with me, however I never received a phone call. I FINALLY received a phone call on the DAY AFTER it was supposed to be picked up for the 5th time and I got an affirmation that the driver was on his way.... but guess what? He NEVER showed up. I called him at least 15 times and he never picked up. So now Im out $500 because of the impound fees I have to pay. Exceptionally terrible service

Horrible service. Missed one appointment and then showed up the next day LATE! Acted like it didnt matter to them...basically, they didnt care if they were causing me or USAA any issues. Terrible customer service all around. The worst group I have ever had to use. USAA should drop these guys and never use them for any claim services!!!! Would give them a negative 5 star if I could

2006 tahoe boat vin BUJA73TND606False advertisement major hull damage not listed.watch out not a auction everything has a reserve.B.S.

High prices, certainly a monopoly but this location has pleasant mostly helpful staff.

RUN DONT WALK away from this multi million international scam in bed with the California DMV and likely 49 other states. Money grubbing hidden fee low lifes.

Very disorganized, girls that work the counter dont really care about your time. I suggest you plan to spend at least 2 hours there if not more.

Too slowww

I love this auction, sometime they take time to help me but its always ok

Nice friendly staff. Alex was cool and knows his job well.

I hate this place. Completr lack of professionalism. They have not come at scheduled pick up time. Drivers very rude and lie about me for not picking up phone.

Alejandra is one of the Best in these office 👌👌👌

Way to long a wait

This place os allways to busy, ir can take you few hours to get your Car reales e.

Fast friendly service in the express lane.

Great customer service too many cars to look at

The friendlier copart ever.

Whatever you are thinking about buying. Just dont do it. They misrepresent EVERYTHING...

The worst customer service 1 employee taking payment and over 20 people waiting in line, not professional location, the IAAI next door making payment take 2 minute max and at copart take u 2 hours ..please be more professional, u have more business hire more employees

The waiting line is aweful.please have more imployees in front desk,specially at the auction day and after,,

They need more organisation, and they need to be more polite,

I bought a 2011 Toyota Prius the odometer was 120 000 miles after I got it took it to get service on the records on last oil change it’s was 360 000 miles obviously they modified the odometer.

Great deals, low prices, if you are looking for a car, this is the place

They must have eager people to leave, I get it we all want to go home after a hard days work but they also have a business to run their hours say 5 o’clock but they really close the gates at 4:30 I sent a driver there by 4:37 and all of their guys that could use a forklift were nowhere to be found ? Absolutely unbelievable, I wasted money and time and will not be compensated for it, This is a huge problem I’ve invested money in this company just for their hours Not to be accurate and for their employees to be careless, Extremely unprofessional !!!!!!

Was there for over an hour. Horrible customer service, they are SO slow!

Tremendous inventory, must be a member, usually slow to get in

The worst Copart location by far. Always 3-4 hour wait for any transaction. Unorganized and chaotic!

Purchased a salvaged vehicle great car!, just purchased another car, in the office they have great customer service, but the employees outside in charge of the gate to carry the cars outside to your tow truck, very bad attitude and make you wait a lot

Nobody was notified of my visit a DVD it took them a while to notice, which cost me a third of time availability.