Incompetent and shady! Did not report my end of lease to the Infiniti and my credit report got dinged by a late payments.

Something is definitely wrong with this company your managers need to be on top of it or you are going to eventually loose customers, for the last 15 years or so, been a Toyota customer and never had any issues before I posted a review and nobody even made a comment or anything so you just loss our business everybody in my family have a Toyota and will just rather drive much longer to get a good service, Shane such a big company and nobody is paying attention on the service ... really really a shame, good luck you will need it if you don’t get your employees in check how can it take over a month and no answer like I say before what shame

Was lied to about my apr rate. They told me higher and got me to agree to a price point, and then used the 6% that they lied about and applied that amount towards optional warranties that i did not agree to. They never disclosed the final amount of the vehicle, and they changed the term on me without notifying me from 60 to 72 months just by using the amount i was able to pay. They forced me into the transaction by limiting me to 5 mins for a special deal they contacted the general manager about 3 times and said they might even get fired. The sales manager even said that i could refinance with them in 6 months, but i learned that isnt possible. They also made me the co-buyer when i am the primary buyer with a co-signer. They did not notify me of this and just rushed me to sign after taking 2 hours of optional fees that they did not explain. We explained to them we did not want or have money for optional extended warranties and thought we made it clear, but they added it without telling us or explaining anything. They just fit my price point for 60 months, but added another year and left the price point the same. A lot more happened, but i just want help with this because this is a normal thing at the mossy ford location in mission bay/ pacific beach. I did read the yelp reviews till i was a victim of their scams and hidden fees. This first vehicle purchase is a complete nightmare and i fill mistreated. This is fraud inducement

Very nice people