We had a great experience shipping with San Diego Hot Springs. Their sales team was very informative and clear. We were on the fence as to what size to buy or which options to choose, and they opened up their store 1/2-hour early to let us hop into the tubs and test everything out. Their customer service has always been very responsive and I was able to quickly clear up any operation questions I had over the phone. Their delivery team was also very professional and responsive even when I wanted to slightly relocate the tub from where I originally asked them to place it. The tub itself (Vanguard) is spectacular and we use it all the time. We are very happy with our purchase.

We ordered our Flash Spa in August ‘20 and had it delivered ten months later but it was worth the wait. Hot Springs coordinated a seamless delivery and set it up for us. Everyone there is very professional and Erin did a nice job communicating with us on a regular basis during the delay in manufacturing. This is a high quality spa and you feel it the first time you use it. I highly recommend Hot Springs Spas!

After much research, we purchased a spa from Hot Springs and weve been very happy with our decision. From the sales process to installation to ongoing maintenance, everyone weve encountered has been competent and helpful. I recommend buying their higher end spas that are made at their facility in Vista, CA.

They were very knowledgeable about addressing concerns around an older hot tub that had been neglected at a home that we bought. Helped train me to maintain it, swapped out a bad component, provided starter set of chemicals. Since their help I’ve had no problems. Great experience.

The Team from San Diego Hot Springs was great. From scheduling the appointment to taking care of the necessary repairs, everything was professional and very well done. Big Shout out to Ryan for his tremendous kindness.

On our second Hot Springs Spa, our first is still running like new at our old house after 16 years. Left it when we moved.Our second is doing great at 4 years. However, a one inch crack developed on the edge of the shell by the control panel. Could have been from defect or our college age sons. Mentioned to Paul Cooper at the SD Clairemont store to see if anything could be done for this He had a great plastics repair man come out and fix the crack and it is unidentafiable.Fantastic hot tub and great store that stands behind their product.Hot springs for life

Ryan took care of all of our needs! He was professional and gave good advice. I would recommend him highly.

We had a positive experience with Ryan. He worked on the spa and gave us a call to inform us the job had been done. When we had concerns he came back with out an issue and rechecked the spa. All good. Thank you!

Always receptive with help. Timely and great work. Really glad bought by spa through them.

San Diego Hot Spring Spas has provided an excellent experience thru the purchase, delivery and set up of our new spa. Everyone has been very professional and extremely informative about the products, they keep their word, show up when scheduled and importantly answered the phone when we were considering a purchase! (Thank you Hector!)Not only are the people at San Diego Hot Spring Spas great, the product is also high quality and we expect many years of enjoyment! Thank you San Diego Hot Springs Spa we made the right choice when purchasing our spa!

They always have the spa supplies that l need and in the rare instance I need a spa part, it has been in stock and ready to pick up. Great job spa store.

The team at San Diego Hot Springs Spas took excellent care of my spa repair needs. They were on time and diagnosed the problem quickly. They saved me time and money by replacing only what was broken. They communicate well keeping you informed of their timing and parts and costs. I highly recommend them.

Very accommodating. Charming staff . Have purchased 2 hot tubs from these guys.

This review is long over due. We have had our spa for 3 years now and we love it! The staff at San Diego Hot Springs spas was great during the small process to purchase. They were very informative and everything part of the transaction was smooth . Delivered to my back yard and setup was a breeze and any time I need more chemicals and go into the store they are always nice, I would recommend San Diego Hot Springs to everyone.Nick

Great customer service at San Diego Hot Spring Spa as the delivery went very well and the cover was installed as well. They were very helpful when I called for advice regarding water treatment. We are very happy with our Hot Spring Relay spa.

San Diego Hot Springs recently service my Hot Springs hot tub which was still on warranty. They called back immediately and came out in a very timely fashion. Great communication and great work. Always so courteous and respectful. Paul you’ve got a great crew. Thank you so much.

I have had my Hot springs Spa since 2001 and use it almost every night before retiring to bed. Using the higher temps for no more that 10 mins. induces sleep w/in minutes of drying off and slipping into bed.

Top notch install. Had a minor issue or two weeks later and they were out next day and fixed. Awesome.

We called Hot Springs when our hot tub lost power and they were extremely accommodating of our needs. They sent over a technician who came by really soon and fixed it fast for minimal charge. It was a very pleasant experience and would recommend to anyone.

San Diego Hot Springs was easy to work with and they were very knowledgeable about the hot tubs. They answered all our questions along the way and have provided great service and support after install as well. Highly recommend!

I had a great experience, they answered all my questions and walk me through the process of choosing the perfect hot tub for me and my family

We love San Diego Hot Spring Spas! We absolutely love our spa so when we need to get something fixed, we are so grateful to have San Diego Hot Spring Spas close by! They are so responsive, quick, professional and such a pleasure to work with.

They were very helpful getting the parts I needed for my hot tub. Service was very good, & I got them right away. Great experience!

Great Hot Tub company!My hot tub purchase was easy, quick and pleasant. FLAWLESS. They happened to have the hot tub I wanted in stock, I set up financing through Well Fargo and a hot tub showed up a few days later! The tub is AWESOME. Easy installation with a 110 outlet. Stays hot all the time. Feels soooooo good at the end of the day🙂♥️. 🍷🍻Happy Hour is now Happy ahhhhhhh our.🍻🍷

San Diego Hotsprings can out and made a quick repair to my heater and got everything sorted quickly and at a reasonable price. Highly recommended. Thanks.

Ordered some Spa lotion and was in need of a quick delivery. San Diego Hot Springs Spa found the lotion and I had the material in two days. It was UPSd to me even though they usually dont use a delivery service. Could not be more pleased with the service.

Oh Boy, where do I start. From the time we walked into the San Diego Hot Spring Spa Show room in San Diego, we knew it was going to be a quality experience. We met Sam, who was very courteous, polite and actually asked us what we wanted in a spa. I have dehabilitating back issues and my wife has arthritic issues which are the main reasons for the spa. Sam explained that hes not a doctor, but theres are certain patented features that could help us feel better. There is an active spa in the showroom and Sam displayed these features to us. WOW. We where hooked! Among other options like a salt water system and a Bluetooth stereo system with Subwoofer I said, SOLD! Then we had to determine how many people we wanted in the spa at a time to pick a size and order. If you want one dont dilly dally around. We ordered ours took 5 months to get. I hear now the wait is one year. But for the best rated spa in the World, its worth the wait!

I love SD hot springs. Great spas!! I bought my second one, the Jetsetter, it is wonderful! The staff is also very helpful and knowledgeable. If you are looking to purchase a quality spa, look no further. This is the best place.

Our experience with San Diego Hot springs was great. They are very professional and respond quickly to any questions. If you are looking for a quality hot tub then this is the place for you.

Whenever I need them they are always helpful and prompt. Very easy to work with and have a wonderful products.

We love our hot tub so much! Sam answered all our questions. Delivery guys were great. Highly recommend.

I bought my spa from them 2 years ago and they service it. I am very pleased. I highly recommend the company.

Incredible team of knowledgeable people. Went in to pick up a water softening pillow (Vanishing Act), extra salt bag, and 3 salt system cartridges. Were ready to hunker down for a while [if need be] because Winter is coming. Store was stocked, decently priced, and willing to educate me a bit on their salt spa system. Thanks, I will be returning.

I have used SD HotSpring spas for years. They are professional, and reliable. They waived a service fee last time I had a major repair. I will be back.

Great Staff - Great Products. Very knowledgeable staff and not pushy at all.

We bought a Freeflow Mini spa just for my wife and myself and we couldnt be happier. This is our first hot tub and everything went very smoothly, every question we had was answered and then some. San Diego Hot Spring Spas is awesome and highly recommend them for any Spa needs!

Everyone is friendly, helpful and knowledgable. Very helpful group of folks. Thank you.

I purchased a used Hotsprings hot tub. San Diego Hot Spring Spas booked an appointment quickly and showed me everything I needed to do to take care of my tub. Great service!!

The spas are great, and the salespeople super friendly and helpful.

Fantastic customer service! Love our spa and would highly recommend San Diego Hot Spring Spas

They are great I need my hot tub every day and when I need help they are there to help. A great team

Always prompt, courteous and reasonable! I have used them for years and highly recommend!

Great team at Hot Spring Spa, any time Ive called they have responded to quickly to help. Its simply the best product with great service after the sale!

1 year in my spa had an issue. With one call, they sorted out the issue, replaced the parts and got it back working quickly. Thanks for caring about your customers after the sale.

Bought original spa five years ago from Costco via the Hot Springs store. Very professional and helpful. Set up and use was well defined. Had minor problem with unit at five years And they honored the warranty. Service after the sale, great talented people!Would buy again here.

We love our new hot springs spa! Saltwater system is awesome! Thanks again for all of the great service.

Great working with SD Hot Spring Spas, their techs are on time & know their stuff . Office staff very supportive with great follow through!

We love our Hot Springs Spa and when we need service we call the San Diego dealer. They are quick to respond, friendly and get the job done right away, so we can get back in the spa and enjoy.

From our description of leak, the repairman had the correct replacement part and stopped the leak in minutes.

I previously owned a Hot Spring Spa that lasted 20 years. When I decided to purchase a new one I immediately went to San Diego Hot Spring Spas as my experience in the past was always excellent with the spa and local representation. This time I purchased a Highlife Jetsetter LX, 3 person spa and once again have been thoroughly impressed with the spa and with the staff that I worked with. They are very professional, knowledgeable and courteous. I never felt pressured at anytime when talking to the sales person I worked with, Sam, or other staff members. The whole process from purchase, delivery and on site tutorial met and exceeded my expectations.

Great service! Highly recommend.

Great prices, excellent service. I love my San Diego Hot Springs Spa.

I have been a customer for 4 years. San Diego Hot Spring Spas is responsive, reliable and knowledgeable. Great and timely repairs and maintenance!

This company is always ready to answer questions and help when needed. Their employees are knowledgeable and prompt for service appointments.

We purchased an Aria hot tub, and we love it. Our sales person was Hughsten Smith. The best sales person we have ever dealt with. He had all the answers to our questions, and best of all, no sales pressure to buy. We had looked at hot tubs at two other locations in San Diego, and they both used high sales pressure. One even got mad when we told him we need to think about. I highly recommend Hot Springs Spas on Clairemont Mesa Blvd.

I ordered my hot tub in May 2020, during a pandemic. Finally received it in Feb 2021.

Best company to purchase a spa from and the absolute best to do monthly maintenance to keep it in tip top shape.

Really great customer service getting us set up.Always easy to reach with questions we had.

The SDHS team have been very supportive when I had a small issue on my Vangard Hot Tub. The technician did a complete check and quickly located the problem and did the repair. He gave me a quick review of the operation so that in the future I can run a quick check to better advise on the issue. We work it as a team. Great to have SDHS as mySource.

All staff friendly and very knowledgeable. Always greeted upon arrival.They go out of their way to make your experience pleasant!

I purchased a spa about three months ago, and I have to say Ive been nothing but impressed with the level of service provided throughout the entire process. Buying was easy. Delivery was a piece of cake. And my tub even needed a minor service after a few months, and it had been rectified within 24 hours of me letting them know. I highly recommend!

Its the people who make this store great.Service is always friendly and the technical advice is appreciated.

Love working with Hot Springs. Great product and great service!!!!!!

Could not be happier with the AMAZING customer service, education and knowledge we received while purchasing our Hotsprings hot tub!! Sam Montgomery is simply the best and will take great care of you!!! Thank you, Sam!!

We purchased an Envoy hot tub from Hot Springs and the experience was great from beginning to closure. This is our second hot tub that we purchased from Hot Springs. Ron and Sam guided us and made sure we were fully knowledgeable on what we wanted. They went above and beyond what we expected from buying to installation of the Envoy hot tub. Their customer service is above what we expected and communications was solid. We love our Envoy and use it every night! Thanks to Ron and Sam!!

Purchased my Aria NXT spa from Hughsten at the San Diego store on August 12, 2017. Very pleasant buying experience and he was very knowledgeable about all the Hot Springs spa models. He spent a lot of time with me and my wife showing all the features of any model we were interested in. There was never any pressure or pushiness to purchase a spa or any up selling. The spa arrived to their warehouse about 3 weeks later as promised and was delivered on a day and time that I chose. The delivery crew was great and hauled off my old spa in record time.On September 26, 2017 I had Scott come out for my orientation on my new Aria NXT spa and he helped me out with all my questions. He was able to resolve my issue with the lights timer function so now everything is perfect! Scott also gave me details about which chemicals to use to maintain my water quality.Would definitely recommend buying a Hot Spring spa for their quality and features from the San Diego Hot Springs Spas store!

Excellent customer service!

I would like to write this review to give accolades to the excellent service we received from this company. In early August 2020, my wife and I met with Brian Roble to purchase our first hot tub. My parents always had hot tubs when I grew up, but this would be my first purchase. Brian, was more than patient with us reviewing the latest features, discussing our budget, and really providing value added service on what our wants and needs were. I even jumped in with my trunks to test drive a few models. We finally settled on a nice Hot Springs model and were very excited. Due to Covid, lead times from all manufacturers were out 8-16 weeks. Ours was thus scheduled for a late October delivery. On 8/26/20, I received the unfortunate news that my position at my employer was terminated due to Covid cutbacks. I thought, great now how will I pay the balance of this tub with no current income?! I called Brian the same day. Brian and the owners were truly more than understanding. They offered an unbelievable refund. I thought my significant downpayment would be in jeopardy. Thank you. Once things are squared away again, we will be back up to buy another new tub. Not many companys would be so understanding. The pre-purchase attention to detail by Brian in finding us the right spa, as well as this generous customer service gesture puts them at the top in our books.

Ive been waiting for 3 hours and 30 minutes for 1 skid. I hate it.

Received a replacement cover the service was great.

I am not one to do reviews regularly but I felt this one was worthy of the time. My wife and I decided to look into a spa purchase. There are two very good dealers in San Diego that carry two different high end brands. We looked at both, but ultimately decided to go with San Diego Hot Spring Spa.Hughsten was one of the reasons we went with them as he was outstanding. He is great to work with and very knowledgeable on the available versions and options.We came in early one morning for a wet test which helped a lot in deciding to get one. We chose the Grandee NXT and it is great. Hughsten was able to get delivery for us based on a tight time frame and went out of his way every step of the process. It felt more like you were buying from a friend than a dealer. He even came out on a Sunday morning the weekend of the delivery to help with any last minute questions and make sure we were set.I very highly recommend San Diego Hot Spring Spas and Hughsten if you are looking for the best spa, purchase experience and ongoing support.

We bought our spa 3 months ago and are extremely pleased. Our neighbor Dave bought his 20 years ago and its still running strong. Dave does his homework on everything he buys, analyzing and comparing all the brands. For years he told me that Hot Springs Spas were simply the best. Now that weve had ours for 3 months, I can agree. James Whitney at the Clairemont Mesa Blvd store has been great. He even came out after the spa was delivered and spent time with us explaining all the features and how to care for it .

Our hot tub was not heating, and SD Hot Springs was able to schedule a service appointment quickly and that worked with our schedules. Their technician was extremely knowledgeable and fixed the problem in less than an hour for a reasonable price. No upselling, no pressure to purchase additional products - just great service.

Great place for all my spa needs,

Outstanding quality, best value and terrific customer service! Sam Montgomery, the San Diego Hot Springs Spas Manager, went out of his way to educate us on the many different features on their top of the line spas and helped us select the perfect model for our home! He was very patient and helped us solve all our concerns from electrical power hook-up to delivery and initial set-up! I cannot say enough about how Sam went above & beyond other spa dealers! Lastly, as a way to honor Veterans, SD Hot Springs Spas offers a deal through the Navy Exchange where we did not have to pay any tax! We love our new spa! Thank you SD Hot Springs Spas!!

From purchasing our spa tub to supplying our chemicals and accessories, this business has been great! They are friendly and definitely not pushy or trying to up sell. The staff are great and we would definitely recommend this business!!!

Last summer I purchased a home in San Diego and recently made the final move into my new home from the Bay Area. Last year I came into San Diego Hot Springs looking at spas to get ideas so Id be prepared to buy once I moved. I met the sales person Sam Montgomery. Sam showed many of the various spas available and the different options which each. I indicated I was not prepared to buy yet and I there was no pressure at all. Sam took my name and number and let me know if and when any sales came up. In November Sam called me that there was a 3 day sale where I could save a couple thousand dollars in the exact spa I had been looking at. I happened to be visiting San Diego at the time and after Sam agreed they could hold the spa for 6 months until I moved then would deliver. I made the purchase. Upon my move to San Diego the spa was delivered. The staff at San Diego Spas came to my home and trained me how to use and maintain the spa. Ive called the showroom a couple time to clarify a few things in the operation and patiently given and walked through instructions. Every step of this process has been easy and the support received is impeccable. I would strongly recommend if your looking to buy a spa you first check out San Diego Hot Springs. Ask for Sam.

Awesome experience! Very professional, comfortable environment. Sam Montgomery, went out of his way to make sure I was getting the spa that was right for me, and even walked me through a few things on set up after the delivery. I’m very happy with my spa.

Great people to work with.

A great experience no doubt! We have had our hot tub for about three weeks and we love it. The customer service at this store is outstanding. We worked with Deb, whos as good as it gets. Professional, friendly and very knowledgeable. She really listened to our needs and guided us in the right direction. My husband researches everything before every purchase and found out that Deb could answer every single questions not only about their line of products, but many others. The delivery guys were so nice and very patient. They did not leave until I was happy on the perfect positioning of the spa. Dont look any further! The best part about this experience was that they dont try to up sale or pressure you in any way. They know that they represent a great line, so they dont have to chase you. You just cant resist coming back

Robert Terry in the service department was so knowledgeable. Over the phone he help me trouble shoot a problem. He took his time and repeated the directions several times. Hot spring spas have always been the best for us. We have had several over the years since 1993. Never any issues. When we sold our homes the buyers always asked us to leave the spa.

They were great! We bought one but couldn’t receive it for over a month and they had no problem keeping it for us. The orientation gentleman was extremely thorough and committed to us getting the best experience with our spa.

Always on time. Always a great job.

Bought a new spa cover for my Hot Spot Relay spa. I picked it up and installed it myself. Everything went smoothly and the cover is very good quality.

We have owned our Grandee Spa from Hot Springs for over 4 years. It developed and internal leak behind one of leg jets. After several service calls to repair the jet it was determined that entire Spa needed to be replaced under warranty. Old spa was replaced in about 3 weeks after we picked out a new Grandee. The customer service and warranty were without a doubt a breath of fresh air as they were 100% committed to me the consumer and they ensured my old spa was removed and new one installed and set up and running perfectly. All my questions were answered. Enjoying our new spa and feeling great that we made the right decision on purchasing from Hot Springs.They provide solid customer service & warranty work.

I moved into a house that had a Hot Springs Spa hot tub, which was a huge plus. But what was even better was that the hot tub has the ACE salt water system installed, which is AMAZING! I have had traditional hot tubs before and while they are great, they are also a lot of work. The ACE system makes maintaining the hot tub incredibly easy (almost no effort at all). I will never go back to a traditional hot tub again!

The staff at Hot Springs is very knowledgeable. They answered all of our questions very thoroughly and confidently. After our hot tub and electricity were installed, Robert was sent to our house for an orientation on how to use and care for our tub. He was also super helpful and definitely knew his stuff. He made answered all of our questions and gave us additional tips. I felt very cared for in this whole process!

I originally began shopping for hot tubs from other brands, but after discovering how important it is to have a good local support system for any potential issues I quickly found San Diego Hot Spring Spas. From start to finish the team at San Diego Hot Spring has been excellent, answering any questions I had during the purchase process and ensuring I picked the right hot tub for my wife and I. James and Sam were great to work with and updated me each step of the way as our hot tub was built.Delivery of our beautiful Limelight Flair was simple and easy and were now enjoying our new hot tub nearly every night. The team even recommended an electrician for the wiring that was fantastic. Customer service has been unparalleled and I know that we made the right choice purchasing from San Diego Hot Springs. Look no further if you are thinking about a hot tub.

If you are looking for a spa this is the brand and these are the people1) The spa is awesome, wet tested several spas and brands but HotSpring Moto Jet is unrivaled. We are enjoying our purchase thoroughly.2) San Diego Hot Spring Spas is centered on customer experience. They are a breath of fresh air in a sea of halitosis. Not every sale executes perfectly and its in the less than perfect sales that a company shows its true colors. Erin and Jason are on deck and in my experience genuinely care that their customers needs are met. I cannot express how pleasant they have been to work with.Summary Great Product, Great Service!! 10/10 or in this case 5 stars :)

I had a service issue and needed my keypad interface changed. It turned out to be under warranty. Robert was so professional and helpful, he went above and beyond for my service and even updated the software to my system. I am so happy that there are still great customer service oriented companies around!

Justin did an outstanding job with fixing my Hot Tub! He was polite, technically savvy and respectful of my time! I Recommend San Diego Hot Spring Spa for Hot Tub Repairs!

When it comes to Customer Service, San Diego Hot Springs Spas delivers. From the time we met Debbie and closing the deal, to Scott and his technical advice and scheduling the delivery, followed by Ben and his knowledge and ability to give me an in depth overview on how to use the chemicals and care of my new spa, I have nothing but positive things to say of this team. They made it easy and a pleasure to do business with. I would recommend them to anyone in the market for a hot tub. Thanks again.

Sam was our salesman and was extremely patient and personable. Robert came out for our tutorial and demonstration and was very helpful and kind. Great to see that some people still believe in customer service. Well done thank you.

THEIR SERVICE DEPARTMENT IS EXCELLENT. THEY ARE PROMPT AND DO A VERY COMPLETE JOB OF REPAIRING THE SPA. THE SERVICE MANAGER, PAUL, IS VERY NICE AND EASY TO DO BUSINSS WITH.

We were looking for an inexpensive good quality spa after our 13 year Caldera went out. Since we were not sure how long we would be in the house we didnt want to spend too much. We shopped around and other stores tried to up-sale beyond our budget. We came in to San Diego Hot Springs and explained the situation and Sam led us directly to the spa that they had on sale and we ended up purchasing (Rhythm). Sam was very informative and we appreciated that he didnt try to up-sale. We love our spa, it has the quality and comfort of our old one. San Diego Hot Springs has been extremely helpful even after we purchased and helped us with water quality and how to ensure our spa lasts.

We bought our Free Flow Monterey Spa from San Diego Hot Springs Spas to be the focal feature on our Hot Tub Cruisin boat, and we could not be happier. Sam and the rest of their team are always a great help. They are professional, efficient, and helpful. Thank you.

We purchased a hot tub from this place about five years ago. The sales experience was excellent. We went in not knowing which spa would best suit our needs and they were extremely helpful in determining which was best for us. Also, they didnt try to push us into something more expensive. All in all it was a pleasure.As fate would have it, our hot tub cover began absorbing water and needed to be replaced. I went back to SDHSS and had another excellent experience. After draining and cleaning the tub, I flipped back on the breakers and the hot tub didnt work.I went to SDHSS to set up an in home repair visit. I had low expectations because of the Covid virus and all that comes with that situation. However, i was blown away by Paul and Robert as they not only had the part I needed, but they offered to repair it the very same day! I would never expect that even if there was no virus. This was extraordinary.Robert could not have been easier to deal with. He changed out the parts in the rain, and he took time to explain to me how to get the most out of my tub. I cannot recommend this company higher. i would give 10 stars if that was allowed. Dont go anywhere else. Thank you SDHSS, you have a customer for life!

We bought a couple years back for a wedding gift. We walked in, asked about how to go about deciding on a hot tub and were thoroughly educated. Not salesy as all! The experience with both the staff and product are top notch! San and James are great at what they do!

I was really busy but I depend on this Jacuzzi every day. The support tec walked me through the steps to figure out the prob. In a few days the prob was fixed and we’re livin happy with a Hot Spring!!!PS This is my second Hot Springs Spa & I will always have One.

Purchased from Sam & Debbie. They gave us a great deal with informative and exceptional service. I asked a thousand questions and they were nice enough to answer all of them. Product value, service and support are exactly what is delivered by this team!