Jeff Knepp, Internet Sales Manager, made my BMW purchase experience the best car buying experience I have had. I highly recommend him! He was quick, efficient, customer focused and honest. His goal is for the customer to leave happy .... and I am . I came all the way from Los Angeles to buy from Jeff. Not only do I recommend Jeff, but I recommend Santa Barbara Auto Group . Service is king ! Thank you, Jeff!

Jeff Knepp at Santa Barbara BMW is the best! I would highly recommend him to all of my closest family and friends. I called around to over 20 different dealerships to find a X5 45e that had all the features and options I wanted. Thankfully Jeff had one that just came in that day that wasn’t purchased yet (which is rare these days). He was very friendly and helpful right when he answered the phone. I said I was interested and so he took some photos and emailed them to me and also did a FaceTime video call to show me more up close. I told him and I am interested and live 3 hours away and so he recommended that I take the train to the nearest train station and that he would pick me up. Jeff was very straightforward and honest throughout the entire process, unlike many of the other salesman that I spoke to. In fact, he is the only one who offered me the California $1,500 EV rebate before I brought it up first. Got the car at MSRP and after factoring that in, it is below MSRP since it is deducted right away from the price. Some other dealers were charging $5-10k market adjustment and didn’t even offer the rebate.

I just had the best experience with the Service Department at BMW Santa Barbara. I had a tire that badly needed replacing, am visiting from out of town and have roadside hazard insurance. All of which meant, I needed a new tire quickly but also needed to navigate insurance paperwork and approvals. Sean Mulroy at the BMW Service Dept managed it all. He worked with my insurance company and got my tire replaced all within a very short time. He was patient and efficient, and I wish I could give more stars. Thank you Sean and the BMW Service Dept!

I tested the i3 there and the sales team was very professional and kind to me! I really appreciated their trust they already had in me when they let me test drive the car! The car itself wasnt my favorite but the service was exceptional! Thanks!

I called the service department about a car that was previously serviced here. Ricky, the service advisor, took the time to send me a pdf of the whole service history! Amazing!Thanks!

Met with Kirk Richards to have my car serviced yesterday. Very smooth, quick and professional experience. I was given a nice loaner car to drive. I was very happy with all aspects of my visit and recommend this dealership to all of my friends. Thank you BMW for your excellent service.Kindly,Lani Fox.

I brought my BMW 328i to this dealership while it still had a year left on the warranty. There were a few concerns with my car including a couple drops of oil I had recently noticed on my garage floor (which I took a picture of at the time and still have). They did an oil change and said the oil levels looked fine, so not to worry. I ended up having 2 oil changes and my car inspected there 3 times total. The last was right before the warranty expired in case there was anything that needed fixing. A few months later, I noticed oil again on my garage floor (no other car ever parks there and I typically do not see the garage floor since Im not otherwise in my garage). When I took my car to an independent BMW mechanic, they immediately diagnosed the issue and fixed my car. Without relaying the situation from the BMW dealership, I asked if it was hard to find. They replied that this leak (from a control arm bushing - NOT engine oil) is common and easily noticeable - not behind any panels. My car is definitely no longer leaking oil since Ive been checking regularly now. I wouldnt trust this dealership with anything especially not your BMW. This should have been covered under my warranty. I contacted the appropriate parties in the service department all the way up to the General Manager to let them know what happened.

Maintainance is very helpful. sale is rude af.

I took my bmw for the first time and they give me great service

Friendly helpful people.

Looked at a new i3 with my son in law. Chris helped us out. Very knowledgeable about the car and patient with us. A really good experience here. We hope to come back to Chris and buy the car soon

I am so happy with my new 2017 x3! My buying experience was the best I have ever had thanks to Kyle Hogland. Patient, honest, straight forward and fun to work with. The whole staff from sales to management to finance was impeccable. If you want an easy laid back environment to buying a BMW this is the place to go! No push, no hassles, no surprises!

We rented an x3 Today from enterprisewe picked up It directly from bmw service and they sent us off in a car with a flat.. yikes low attention to detail by bmw serviceI now know I wound not buy and beemer from the Santa Barbara dealerPoor service and I could have been in a wreck. I was told that the low tire pressure warning would rest and all was perfect with the x3 hahaha

I purchased an used BMW here, from Kyle Hogland. Great experience! I highly recommend Kyle to anyone looking for a refreshing experience when buying a car from a dealer. He is cordial, attentive and I am very satisfied with the purchase price. I will come back to Kyle for my next car (M5!)

Excellent service! Joe Kaljian and crew are awesome. Went in for a quick light switch replacement, waited, done in 15 minutes as promised. Keep up the great service! 🖒

Kyle Hoglands mid-western upbringing is a welcome relief. He is extremely honest, hard working, knowledgeable, and most importantly does not fit into the typical mold of a pushy salesman.He sold me a gorgeous brand new 2017 BMW i8 in the rarest color BMW sells. I havent owned a lot of sport cars and he made the test driving experience pleasurable. I highly recommend that you ask for Kyle Hogland the next time you visit Santa Barbara Auto Group.Kyle is Santa Barbaras most knowledgeable BMW/Audi Specialist. If you are in the market for a used car he can help you with that too.

I own one of the most notoriously unreliable BMWs ever made, with 130,000+ miles. Kirk Richards always takes good care of me, and keeps my beloved problem-child on the road. Thanks Kirk!

We had a great buying experience with Kyle Hogland. He was extremely patient with my wife - back and forth, back and forth - on her choice of models, colors and options.She makes good decisions, just not fast decisions. Thats my story and Im sticking to it.Kyle took care of us from selection through finance through delivery. He even took the time to work with their detailing department to polish up our BMW.We could not be happier. Highly recommended.

Great Service, Great Vehicles, Fantastic People...even the coffee is pretty good! Always a pleasure and convenience to visit BMW Santa Barbara!

Flew into BMW of SB from Salt Lake City to pick up my new car and these guys were awesome to work with!! The sales manager Pedro was extremely helpful and they were all super friendly!!

Our interaction with Jeff Knepp, internet sales manager at BMW Santa Barbara was among the poorest of experiences a customer can have. I was helping my friend with the purchase of a brand new BMW X6 M. Jeff gave us a good price and we agreed to proceed with the deal. Then he told my friend that his credit wasn’t approved. Something we find highly suspect considering he has perfect credit history and an 800+ score. When I asked nicely via email if my friend could speak directly with someone at BMW Financial Services about what we felt must have been a mistake, he curtly replied via email “Most definitely not.” Here we are in the final stages of purchasing one of the most expensive cars BMW sells and his attitude is effectively “my way or the highway.” When I said that I didn’t appreciate that curt reply and simply wanted to have a discussion with whoever his credit was turned down by, Jeff got further antagonistic. I’ve dealt with over half a dozen BMW dealerships in my life and Jeff gives a bad name to BMW Santa Barbara. They literally lost the sale of a $100K vehicle because Jeff was extremely rude.

Kyle Hogland made the whole thing a pleasure! Like most people I think buying a car is usually an ordeal, but we told him what we wanted and he got it and we bought the beautiful BMW740E, and 3 hours after walking into Santa Barbara Auto, Kyle had us driving off in a new electric BMW saying goodbye to the AUDI 8L we bought from same dealer, and we are smiling from here to here! Peter and Mireille Noone

Excellent service, helpful staff, large very clean service area

I had my BMW serviced here, it seemed far more expensive than the dealership I used to go to in Orange County.

Service department is very unprofessional & unpleasant to deal with. I came in to get a service light checked out on my BMW & was told by Joe Kaljian that theyd be right with me. I sat for 20 minutes in front of the service office before I finally had to ask again for assistance. Another rep told me they would help me next then made me wait another 15 minutes before I finally got up & asked a third time. Terrible service for a service department.

My wife went to get her vehicle diagnosed & hopefully get fixed but they kept saying it was something else after paying 1500, leave with vehicle with the same problem, took it back several times after spending over 5,000 STILL not fixed then we call & the service advisor then tells us we dont fix transmissions after you guessing & telling me if it isnt the part we THINK it MIGHT BE WE STILL HAVE TO PAY BECAUSE THEY HAVE TO PAY THEIR TECH BUT WHAT ABOUT YOUR CUSTOMERS THAT SPEND OVER & OVER & THEN AFTER SPENDING SO MUCH MONEY THE SERVICE ADVISOR WANTS TO TEXT ME & SO THEY CANT HELP!I FELT USED & TOTALLY FOOLED! For his paycheck! HORRIBLE PLACE TO GO GET YOUR VEHICLE FIXED!!

Helpful and competent people, not the most friendly.

Customer service at service department is subpar and takes too long.Also, service rep. was annoyed by a few questions on the expected yearly car maintenance costs vs. 8 y insurance cost !!

Called in asking about a service quote but was forwarded to a voicemail number...left a voicemail and never received a call back, they clearly did not think I was worth their time

Customer service could use some improvement!

I brought my car in because the service light was on intermittently. They told me it could be the battery but come back when the light is permanent. 5 days later, the battery was dead and the door did not even open. Talk about incompetency.

Expensive but very professional.

OK service - not fantastic

Large BMW dealer with lots of choice of different cars. Very impersonal.

The sales staff is extremely rude and impatient, so it is not recommended to choose this dealer as your ideal take-off.The Sales attitude are very rude, even I am just asking the pricing. Please forgot this dealer any more. Thanks