This Helzberg location is flawless!! This is because of the impeccable leadership of Alice Valdivia...She is an incredibly genuine person with respect..integrity...compassion and excellence who has a knowledge base of the industry and what it offers, and can tell you what makes Helzberg the right choice... She is an expert like you wont find elsewhere...Truly a rare gem that Helzberg is lucky to have..She is a good example of what a manager should be like and is a stellar human being!!There is also a gentleman named William at this location that is the real Mccoy, and I assure you..there is no other store or location for Helzberg that has a man like him!! Our hats are off to you sir William, and we will remain loyal to Lady Alice Valdivia...

Love this place everyones friendly had some jewelry made here came out great... Good prices, quality gems!

Outstanding Staff will buy again!

Great warranty program! Worth every penny! It is wonderful that we can go to any Helzberg nation wide to get my jewelry cleaned, inspected, and repaired at no additional cost!

BEST EXAMPLES OF CUSTOMER SERVICE EVER!I desperately needed to have my diamond rings bracelet and necklace cleaned before my son’s wedding and didn’t have time to drive to my jeweler in San Francisco. I walked in to Helzberg diamonds and asked if they would clean my jewelry. Since they were the 3rd jeweler at Valleyfair I had asked, and been turned down at, there was little doubt in my mind what they would say.To my surprise the owner said “Absolutely I would be happy to do it!” He explained to me that regardless of where I had purchased the jewelry initially, he was happy to do this favor in my time of need. He said perhaps someday I would decide to buy a piece of jewelry from him. Or maybe I would send one of my other children to him when it was time for them to shop for a wedding ring.I recently ended a 30 year career as the worldwide customer service manager at a very well known high-tech company in the valley and this, ladies and gentlemen, is one of the best examples of customer service I’ve ever seen!!!!

Amazing customer service, great prices, wonderful jewerly! Bought my fiancee ring here and she loved it! I will definitely be coming back superb store!

I received a Beautiful diamond bracelet as a birthday gift from my husbandIt was bought a HelzbergThe quality of the diamonds were superb

Overpriced and undeserving. Bought necklace here for $200 and it broke within a month. Since it was stainless steel, they had to send it back to the manufacturer.A month later I still havent got it back nor have u even got a estimate. Why should I pay for their cheap Chinese crap?I dont know why. They are just middle men retailers. This is not a good place to buy jewelry. You just pay more for the same thing. Im going back to small independent jewelry stores. Its better to support local businesses anyway. Malls suck.

I really liked their merchandise. I recommend allowing more time for deliveries and resizings but they will get it done eventually.

Always friendly and helpful.

Visited this store while shopping for an engagement ring in 2013. The staff was uneducated and pushy when my fiancée and I were just looking for information and scoping out options.The ring we were shown had no documentation and the staff was unable to answer the carat weight, clarity or color.Proceed with caution.

Had a great experience when my wife and I came here to get our wedding bands and some other jewelry for gifts. Couldnt have dealt with a better person than Remi! (sp?) He had an answer to every question we had and then some. He knew everything about what we were looking for helped us pick out the perfect wedding bands! He was super friendly and wanted to do everything in his power to make sure we had a smooth and awesome experience.I would definitely recommend going here for your jewelry needs and ask for him. As, he will make sure you get that perfect piece of jewelry that you are seeking for. Their selection is actually quite nice. They have engagement rings all the way to mens watches. When looking around at everything, their prices seemed to be priced quite well compared to some of the neighboring jewelry stores. We couldnt have picked out a better place and will definitely be back for our future purchases!

Excellent qualityJewelry and customer service.

Bad quality, I will never buy something else again in this store.

These guys went progressively down hill now they dont even care about their customers. Sad my family used to come here all the time.

Customer service here is on point.

Very, very much loved it 👍