The only thing I can tell you and I recommend that if you want to make a special gift, this is the store you needed ok panda jewelery

I went there to pick up an online order, their sales lead said something was off with there system and that I gotta purchase the item in store and she will give me the discount I got online “which I appreciate”. Kept asking her making sure I would not get charged for the online order and she confirmed that I would only get charged for the in store order. And that they cannot mark my order as “picked up” unless I sign “quoting her words”.So I did purchase it in store and after I left I received an email saying my order was picked up.Few days later I checked my credit cared to see I was charged twice.Went back to the store to find the same sales lead apologizing and saying that after I left her coworker told her that she marked my item as picked up “meaning she knew I got double charged” yet they did not think of reaching out to me or letting me know I was charged twice..!!Very unprofessional of themNever going back!!

Nices Place to get a good gift for the wife

I generally visit this store because its convenient and Brianna and Paula have been great in the past. However, on my last visit I interacted with Vania, the store manager and had a terrible experience. I recently lost my bracelet and bought a new one along with a couple charms on Aug 10.. I found my lost bracelet a couple weeks later and came in to return the newly purchased one on Sep 3. I had misplaced my receipt and was aware that exchanges without a receipt is fairly difficult. I asked Vania if she would be willing to help lookup my order if I provided her with purchase details and offer me a store credit. She refused to listen and outrightly dismissed me saying I just cant help you, because we dont keep a record of our sales, you can call corporate if youd like. She said things like We delete our history every 24 hours, Our emails go directly throughout iPad, we dont have an account. I found this reasoning pretty lame and unreasonable. I finally called the corporate office and they helped retrieve my receipt and had it emailed to me within 24hrs. I was able to return my bracelet for a full refund. Attached is a section of the receipt which mentions that one can return products at Pandora for a store credit without the receipt.. From now on, I will continue my Pandora purchases at Newark or Hillsdale :)

Avoid this location if you can!! Staff is beyond rude! The lady had no patience whatsoever and was bothered when I asked to get my finger sized. Did not get a specific name of the employee who helped me, but I will say she should not work in retail if she does not look forward to make a sale. She rolled her eyes and threw her hands in the air when I asked to see one more ring. I try to be really nice to people who work in retail because I know how it feels to have to help people all day. I only tried a total of 2 rings while being there and apparently that’s asking too much. She also proceeded to tell me that I needed to “make my mind up.” When they didn’t have either of the 2 rings I liked in stock, I asked if I could order online. She told me “yes”. We proceeded, but when my receipt was supposed to print she said her system crashed and my order was not placed. I then checked my bank statement 20 minutes later and saw that she did place the order. Not only was she rude to me, but was rude to the rest of the customers around me. Again, avoid this location if you can because chances are you will leave upset.

The store manager was not nice. The attitude was bad for customer. Last time I did return the experience was so good and no any problem with other coworkers. But this time the Pandora at Valley Fair location, I won’t come back anymore.

Very bad customer service. They really focus on sale. I was in the line waiting for 45 minutes and when they realized i had a returned, the sale rep who was a young lady pushed me behind and took the next customer who looked for a purchase of the rings. I raised the voice to the manager saying it was my turn and she didnt help but took a sale instead. The manager who was in the age of 50 plus and she gave me back to the lady who turned me away instead of helping me. They were very sale oriented and horrible customer service.

Underwhelmed by customer service. No one will approach you unless you ask for it. I bought the lion king bangle set. When I got home I realized they gave me the wrong size and it even came with a cardboard sleeve with stuff written down with a blue marker. Not even in an outlet store you get such a poor treatment, such a shame.

Workers are something else, super funny and sweet. but the quality is not great. i’ve had a ring for a year and it’s no longer a circle, it’s literally an oval lmao.

Bought hundreds dollars of bracelets and charms on line and found the bracelets are too large, then come to this store to buy another almost a hundred dollars bracelet without exchanging or returning the wrong size bracelet. But the associate refuse to give me a velvet bag just because I didnt buy a CHARM. I dont know that is because Pandora is TOO STINGY or the associate is TOO STINGY!! Also the waiting time was too long. Very bad experience!

Pretty great, clean place, I think this review already posted....

Called and asked of a charm was available in store the lady who answered said she doesnt have time to check for me.

Im avoiding going to this store because their service is not good. Oakridge Branch, San Jose is way better though its a little bit farther.

Service:Horrible service! It took about 15 minutes for someone to help me. Nothing like the other Pandora stores Ive been too. If I swung a bunch of Benjamins in the air, they would probably still not notice me. Also, would it kill you to smile once in awhile.Layout:I came here looking for Disney pandora. They had it in the back with the logo facing in the back. Wouldnt you want the Disney logo showing as you walked into the store? Its like the store is intentionally not wanting to sell me their products.Overall:The service alone would make me walk out the store. All the bad Yelp reviews are a big red sign. They need new management for the store. Until then, I am just going to stay clear from it.

This has to be the worst Pandora Ive ever been in. Ive been all over the country and pick up location charms whenever Im in a new place all of the previous Pandoras Ive went to go above and beyond they are just genuinely kind but this one was horrible!I have a tradition that any close friend picks out a charm for my bracelet, anything they want. My partner and I went in 4/17/18 so he could pick one out we were asked if we needed help while all 3 employees just stayed in the far corner away from us which normally Pandora employees will approach you and stay behind the counter to assist if they are needed.When my partner finally had an idea of what he wanted, we had to actually walk across the store and ask them for help to be assisted. We were looked at like we were wasting their time, but she walked over to the counted and seemed to act like she was just humoring us when we asked for certain charms.We asked for book themed charms and she pulled two out, Ive never seen a pandora employee only pull out the charms and not the whole box. Pulling out the whole box is a selling technique to get you to buy more and she seemed to get really uncomfortable when I lifted up the charm so I took off my bracelet and she looked surprised that I had a Pandora bracelet and when we decided on a charm which was a very expensive one I had asked if I could get my bracelet cleaned. The lady made a point to tell me I had charms that werent pandora brand and refusing to clean it when i offered to take the extras off she said itd take 30 minutes which didnt sound right i have my bracelet cleaned every time i go to a pandora and it has never taken more than 8 minutes.We were treated like we werent going to buy anything, or thieves, or both Im not exactly sure but my bracelet cost a lot of money and the charm that isnt pandora a friend since passed gave to me theres no reason i should have to take it off to have my bracelet cleaned or be treated differently because I am sentimental. This store and its service was completely appalling.Take my advice and drive to a different Pandora.

Erika and I stopped by Pandora at Valley Fair Mall this evening around 6PM. She wanted to have her bracelets and charms cleaned. We met with Brian who took the bracelets/charms and recorded how many bracelets/charms there were. He told us it would be ready in about 20 minutes, so we left to do some shopping.After returning, he verified the count of the bracelets/charms he recorded with the actual number of bracelets and charms. The counts didnt match. We were short one charm compared to the count he wrote down initially. He counted several times, and tried to explain that he probably miscounted the first time.Probably? You have got to be kidding me. How can you say probably miscounted when its someone elses property youre dealing with. We werent happy about this to say the least.He soon called a manager over (Samantha). She counted the bracelets/charms and compared it to the count that was recorded initially. It didnt match again. At this point, she decided to question Brians method of counting and criticized his method of doing so. She asked us if we had pictures of the bracelets/charms. We told her that we didnt, and she was very surprised. Apparently, everyone who buys Pandora bracelets/charms take pictures to document every single one. We werent aware that it was standard operating procedure to do so! We told her that we didnt expect we would have to do so, since we trusted their store with OUR bracelets/charms. At this point, she asked us what we wanted to do.We were understanding but pissed at how the situation was developing. I too interact with customers/clients in my line of work, and I have plenty of experience in how to handle a client when a situation goes awry. Asking the customer how they want the situation handled is not the best method. Her asking us this gave us the impression that she thought we were trying to get something out of this situation. She was right, we wanted to make sure that all OUR charms were accounted for.We asked her what the usual procedure was in a case like this, and she didnt really seem to know. She excused herself to make a phone call (were not sure if she really did or not). When she returned, she got some paper and a calculator to try to verify that OUR bracelets/charms matched with the initial count.For those of you keeping track, Brian counted at least 3 times, and Samantha counted at least 2 times (before her call). The total is up to at least 5 counts before the call.This brings us back to Samantha counting after the call. Armed with pen, paper, and calculator, Samantha counted at least 3 more times while trying to explain to us the possible error in the initial count.POSSIBLE ERROR? No, just no. At this point, it was blatantly obvious that she was trying to throw numbers in our faces in an attempt to confuse us. It wasnt working. We saw past the smoke and mirrors. We explained to Samantha and Brian that the explanations being provided still doesnt prove without a doubt whether a charm is missing (or not).Erika and I were beyond pissed at this point, and were trying hard to remain civil about this whole mess. How can a store with professionals make an error like this? Some of you might think, its just one charm. Its not that expensive, and it can be replaced. True, we agree. How can the sentimental value of the charm be replaced though? Going past the value (monetary and sentimental), how can we ever trust this store again?We realized that we were getting nowhere with the incompetence, and took our bracelets/charms. Samantha and Brian didnt have any solutions for us, other than that all the bracelets/charms should be accounted for. To them, should was good enough. For us, it definitely was not.Before we left, we made sure to get employee ID numbers. Well be contacting Pandora of North America regarding this situation.

I am waiting from past 15mins...the staff there is not ready to attend me and busy on phone....no customer service request of keeping me waiting....worst....she is busy talking on phone....Worst never come back again...

Horrible service. Slow as f...

This is a normal Pandora store. I would rate it higher but I keep feeling pressured by the staff to buy other than browse.

Beautiful and neat jewelry!

Love the place abs prices

Great people

Bad customer service