Another exceptional sales experience at Mercedes Benz of Santa Rosa! The entire experience was first class from arrival to driving off in my new car. Randy in sales was warm, knowledgeable, and anticipated needs before they arose. Communication was excellent, I received a very fair value on my trade, and the pricing was highly competitive. There’s something to be said about doing business with a family dealership. There’s no need to go anywhere else.Side note, there’s no better service department too. Tiffany knows Mercedes-Benz inside and out and I’ve never been pressured into any unneeded work. Nick who heads up the service department is one of the reasons I’m on my 11th Mercedes- I feel like I’ve got a friend in the business.

This Dealership has the best Service Department of any car dealership in California. This is an independent family owned dealership that focuses on the customer. We have purchased 2 cars from them and they perform all of our service. The service department is reason enough to purchase a Mercedes. Prompt, efficient, thorough and safe. They are strictly following Covid Safety Guidelines keeping their customers and staff safe.. We left the dealership today feeling wonderful knowing our vehicles were serviced properly and were cleaned to perfection after that service.

Had the AEM done on my Sprinter at a different dealer back home in SoCal. On the way up for our trip I got the dreaded 10 start count down do to a def leak. I brought it here hoping that it would be covered my Mercedes, unfortunately it wasnt. The repair was going to be pretty expensive, and the shop that had completed the modification agreed to repair it, but I had to get it back to them. Nick let me keep the Sprinter there all week, and we got a rental from Enterprise next door. When I picked up the van yesterday, they had reset the computer for the count down so we could get home. When I went to pick it up, they didnt charge me a dime, not even to troubleshoot, which is unheard of these days. I highly recommend Nick Stauer and his service department for all your needs at Mercedes-Benz of Santa Rosa.

I had to give it a star but if it would have been up to me it would have been no star.Parked in there lot, walked around for 30 minutes. Nobody offered to help us or even acknowledge us so I took my business elsewhere. Oh, and made a great purchase elsewhere.Thanks for nothing.

The best service and such nice guys! The Parts answer service guys are patient and do a great job. Thanks for amazing service. The kids at the rental counter/cashier could use coaching up on old school customer service. They dont make eye contact, or look you in the face when they go over your receipt. They look down and point and then go back to their conversation.

Andy in the parts department was incredibly helpful

Ernesto helped us out and gave us great customer service

We recently purchased a used E Class from Suzanna at Santa Rosa Mercedes Benz and it was an absolutely fantastic experience.Even though the car was one of the least expensive ones on the lot, we were treated like valued customers buying the most expensive AMG model. The entire process from test drive to purchase was smooth and professional.Suzanna took care of the smallest details for us, like making sure a scratch on the window tinting was fixed at their expense. Further, when you purchase through MBSR, you get loaner vehicles and free car washes. The car we bought was owned by a single owner and purchase from this dealership so we felt like we got a very good deal.All of our post-sale follow ups have been smooth and responsive. It was a pleasure to work with Suzanna and MBSR. We would highly recommend them.

WOW!!!!!!!!! I cant say more about Suzanna Barnette and Mercedes of Santa Rosa. I bought a car sight unseen and they helped me feel comfortable and made the purchase effortless. Suzanna Barnette even helped with shipping. This is the only Mercedes dealer I will use from this point forward. Thanks a million Suzanna!!!!!

Wow very impressed with the service! I was having all kinds of trouble with my CLK alternator! I bought after maket parts, couldnt quite get it to work. Sam in the parts department was incredible!!! He talked me through the process and got me back on the road! Thanks Sam!!!!!

Nice cars if you afford the maintaineance

The service dept. is a group of scam artists 100% confirmed. Not only did they tell me I needed repairs in the range of $2K+ they also kept my high end mercedes sports car over the weekend and drove it. They put 80 miles on it and claimed it was a road test. I immediately went to a trusted local independent shop that informed me I needed 220$ in repairs and that this particular dealer is well known for their indiscretions. Youve been warned.

Today I had to get 2 vehicles serviced. Overall, my experience was good.Both of the service representatives that I worked with were great. I was provided with a loaner to get back and forth to my home.My only complaint is with the parts my vehicle needed. I paid a lot for the vehicle and had expected longer lasting parts. Im a bit frustrated about that.Happy with my repairs. Happy with my service reps.USB charging stations in the waiting area would be a good thing.

Did I just walk in and out in a new Benz in under an hour and a half? What a breath of fresh air. Thank you Steve Zukor for making my transition into a stunning new car so accessible. Beautiful store, friendly staff. Just a wonderful experience all around. Made a lifer out of me.

The sales staff was super nice with me. Even tho, Mercedes Benz isnt in my price range. Nice cars. And super nice sales staff.

The team at Mercedes is superb. From Nick and David in the service department to Suzanna in sales. In April, Suzanna and I met to discuss my lease coming to an end and getting into a new car. She was friendly, knowledgeable and fun to work with. She continued to follow-up with me and we ended up ordering a new car. During the process, she kept me in the loop and when my car arrived, she took photos of it and sent it to me right away since I couldnt make it in that day. When I walked in, she had a big red bow (like you see on TV) and the entire staff welcomed me. They spent a great deal of with me making sure I knew how to work all the features of the car. Suzanna is the best sales representative and I highly recommend seeing her. The team at Mercedes Santa Rosa is one of a kind. Even after the sale was finished, she texted me a week later to see how I was doing and how the car is! Now thats stellar service!

Wonderful service, friendly staff and no pressure sales people. Loved the experience working with Michael. Our new car is beautiful and exactly what we needed at a great price. Highly recommended.

What nice people excellent customer service very helpful in the Mercedes parts. Nice coffee and cookies. Thank you guys. Sean M Dower

Rick is the man! Great cars. Great people.

It’s been 2 service experiences now and I have not had the traditional quick vacuum or spot clean in the car. With the high prices they charge for services, you would think they would provide that traditional extra touch.

Suzanna Barnett is a true professional. Most sales people have only the end in mind and when you have an issue, they forget all about you. I had several questions following my purchase and Suzanna took the time to make sure I was 100% satisfied. I would highly recommend her to anyone in the market for a vehicle.

Needed to have my car serviced after buying it and Stan (sales manager) took great care of me and so did Martin in service! Couldnt have asked for a better experience when working with a dealership. I will definitely return to them!

We needed scheduled maintenance on our sprinter van while traveling through. They took us in quickly, finished the work quickly, texted us when ready, and everyone we came into contact with was friendly and responsive. A great experience.

ASK FOR RICK! ASK FOR RICK! ASK FOR RICK! Rick is the best sales person I have ever met. He took the time to go over all functions of the s550. I cant imagine going to anyone else. He had everything prepared prior to my arrival. Hassle Free deal. You can tell upper management supports his sales. What a quick transaction with such focus on customer satisfaction. Had an amazing experience!

My 2019 Mercedes GLC is amazing. Suzanna was so helpful and I can not say enough good things about her. We were a total pain and she helped us get exactly what we wanted to every last detail on the car. It was the absolute easiest car buying experience I have ever had.

I had such an exceptional experience buying my car from this dealership. Suzanna Barnette is really amazing and went above and beyond to make sure we had everything we needed and more from the dealership. She is a true car enthusiast who has a thorough understanding about each of the cars and she takes great pride in doing a great job for your benefit. I would highly recommend this dealership because, each step of the way, they go above and beyond to ensure that you are 100% happy.

Great service and friendly staff

I recently purchased a certified preowned car from Steven and my experience was so simple, quick and easy. He found exactly what I wanted and had me out the door in less than an hour. I am so excited about my new car and will definitely continue purchasing all my vehicles from him. Highly recommend!

Sheila Hampton is the one and only Sales Representative to go to at MB Santa Rosa! She takes pride in everything she does, will go to any length to find you the vehicle of your dreams, and is passionate about Her work. Sheila is by far the main reason why I keep coming back, and have now leased my third vehicle. Professional, caring, fun, and an all around great person!

The service department here is awesome. My service advisor, Deric, has been nothing but helpful and friendly. My brand new A220 started having an engine issue a month in and one of my Pirelli tires bubbled out within that time. Deric made the entire process go without a hitch, calmed my anxieties about my tire, and went above and beyond to help me out. He sent me a Lyft for when I needed to go to work or home when my car was in service - pretty awesome perk! I also got a sweet ride as a rental when my car needed to be in service for longer than a day. I got a tire replacement within two days - even though nobody had my specific tire in stock on this side of the country. Deric overnighted the tire and got the job done and my car back to me quickly. The service department here definitely adds to my brand affinity.

Steve Zukor is the best MB salesperson Ive ever had in the over 2 decades I have bought Mercedes. super excellent! easy peasy

I had a great experience ordering a new Mercedes at this dealership. Sales Consultant Suzanna Barnette is fantastic and went above and beyond to help me through the process. She is courteous, very knowledgeable and professional. All Sales Consultants should be like this. Thank you Suzanna and Mercedes-Benz of Santa Rosa!

The employees were nice but when I asked them to vacuum my car they didnt so thats why its a 2 star from me.

Come here. Do not go anywhere else to buy your Mercedes. Suzanna and Michael are the best... Ask for them :)

Dropped off a van, the people was very helpful and courteous

I bought a pre-owned Audi from Rick at Smothers European Mercedes. Hands down the easiest and best car buying experience Ive ever had. The car had been set aside for me when I arrived and I was able to test drive it right away. In spite of Rick being a salesman for Mercedes he quickly researched all the questions I had about the car. Purchase paperwork was quick and easy - Erin secured excellent financing for me with no money down. My new car was delivered to me free of charge the following morning in San Francisco, and it had a full tank of gas and had been fully detailed. In spite of the distance to Santa Rosa I will definitely go back to Smothers when its time for a new car. Thanks to Rick and Erin.

I always take my MB Sprinter van to Mercedes dealers for maintenance because I have always received excellent service: top notch parts, knowledgeable mechanics who stand behind their work, and extraordinary customer service. This has proven to be accurate for 3 out of the last 4 MB dealers I have visited UNTIL I visited MB Santa Rosa.I arrived on time for my appointment to investigate a steering vibration and Matt checked me in. He was pleasant enough and we had a quick discussion of the symptoms my van was experiencing. I retired to the lounge and prepared to wait for an hour or so. About 4 hours later I finally heard from Matt that the mechanic didnt find any mechanical problems with the steering and that this vibration issue was caused by my overly worn tires. I was surprised to hear this because (a) my tires were not yet worn down to the wear bar, (b) the vibration didnt feel like a tire issue to me, and (c) it took 4 hours to figure this out?. But this was a Mercedes mechanic, the best in the business, so I trusted them. Matt offered to sell me a set of 4 tires but the order wouldnt arrive for four days. I declined because I was under a deadline to continue my drive south to Mexico and couldnt wait around that long.My van was driven back around front and I was also disappointed to see that it had not been washed. The three other dealers I have visited all washed my van without being asked, but apparently this isnt offered at Santa Rosa. I paid the service charge (I guess being told your tires are slightly worn is considered service) and hit the road. At least if my van had been washed I would have felt like I got a little something for my money.I called a few shops along my route but none of them had the tires in stock. Since Matt told me it was just a tire problem and not a mechanical problem, it didnt seem serious so I decided to drive to Mexico and get new tires on the return trip.On the drive back north I noticed the vibration worsening so I took my van to Mercedes Benz of Van Nuys. Within about two minutes of arriving, the Service Consultant and a mechanic pinpointed the cause of my problem. It was not the tires, it was a loose steering linkage located under the hood. They explained to me how dangerous it was because I could have lost steering at any moment when the bolt loosened all the way out. They fixed the problem in about 1 hour, happily washed my van for me at no additional charge, and they said it was fine to keep the same tires. I paid for the service, and the service consultant suggested I contact MB Santa Rosa and ask them to refund their service charge since they obviously missed the problem; a potentially life-threatening problem.A few days later I called Matt at Santa Rosa, explained the situation, and he said he would talk to his boss and get back to me the next day. Two days later I still hadnt heard back from Matt so I left a voicemail. Another two days later, after no response, I left another voicemail for Matt. I suppose he was hoping I would just give up and go away. After 9 days and 4 calls to Matt with no response, I changed tactics and got a hold of Lisa in service who seemed genuinely interested in helping me.Sure enough, later that day I finally got a call back from Matt and he regretted to inform me that since they actually provided me with a service (suggesting I buy new tires) the service charge would not be refunded. I protested saying they misdiagnosed the problem; it had nothing to do with the tires, in fact they were still on the van and it was driving perfectly now! Matt responded that doctors misdiagnose patients all the time but they still get paid, so they would NOT refund me. I have never experienced such blatantly unethical behavior from any mechanic anywhere, and especially not from a Mercedes dealer.So, unless you enjoy paying for faulty service that could potentially kill you, and terrible customer service that doesnt return your calls, take your business elsewhere.

Had a great car buying experience through MB of Santa Rosa. Randy and Erin were absolutely wonderful to deal with.Painless process and a good price for a great car. Whats not to like?

Generally we purchase from Marin or SF but stopping by Santa Rosa MB was a pleasure! We worked with Suzanna Barnett and the process was seamless. Just remember when purchasing these (computer cars) there are a few warrantys they will offer you! With all the road hazards in Sonoma County, a windshield warranty is a good idea! Call Suzanna for your new buy or lease today!

We are long time Mercedes customers, recently moved to Sonoma County. By far, this was the easiest purchase weve experienced. Suzanna Barnette is a rare jewel. Her warmth immediately put us at ease; her product knowledge, her immediate follow up and patience guarantees we will be repeat customers. The support team created a hassle free, worry free experience. My husband and I highly recommend Suzanna and the team at Mercedes Benz or Santa Rosa.

Love going to Mercedes for service or to have my car washed. Great service every time.

Scheduled service done quickly . Agents friendly & efficient.

Adam was very professional!!!!

I want to start out by saying I dont write reviews, but our time at the Mercedes Santa Rosa dealership was really great. We were in the market for a Certified Pre-Owned vehicle so we stopped by the dealership to look at the inventory. We were greeted by Steven Zuckor who patiently supported our all over the map investigation of the lot. Honestly, I never imagined a car buying experience could be this good. When we landed on the one it was, without a doubt, the least amount of haggling Ive ever done and walked away happy. Thank you Mercedes Santa Rosa & Steven, youve made customers for life!

I owe my great experience at this dealership to Steven Zukor! He made the process easy and was able to close the deal in minutes!

Friendly and knowledgeable staff without the push and shove of who can help. Feel free to ask questions or make a purchase and you’ll be sure to be taken care of.

Good, professional services. Sarah is the best service associate.

Smothers Mercedes employees are friendly and also helpful. This dealership values every single one of his customers. What dealership encourages its customers to come in for a complimentary car wash?I know of no other dealership that offers this level of sevice in Santa Rosa and belieces, it makes no sense to dissatify a customer.Smothers Mercedes goes above and beyond when it comes to service and customer satisfaction.Thank you Smothers Mercedes for being in Santa Rosa.

I am from out of town and was in Santa Rosa to visit a friend when my C-Class started having some issues. I brought my car in without an appointment as an emergency and the service team directed me to Deric. Deric was very professional and listened to my concerns and without any time to waste took my car and hooked me up with a loaner later that day. I was kept updated with the repair process and any changes to schedule was reported to me in time. I finally got my car all fixed up and ready to go in less than 36 hours. I strongly recommend this dealership for service. All other staff including the technician and cashiers were also highly professional and kind.

Good service but very expensive and you wont always leave with results. If possible try and go somewhere else.

Great employees, beautiful lounge area to sit if youre waiting for your car to be serviced.

Had a very smooth and enjoyable car buying experience at Santa Rosa Mercedes last week, want to say thanks to both Suzanna Barnette in sales and Erin Mahre, finance manager!Not our first new car purchase by far, so we have been around enough to know a great salesperson when we meet her! Suzanna was pleasant, no pressure, superbly knowledgeable of all the workings of the CPO E-Class we purchased & even stayed over an hour late to complete the walkthrough, setup and delivery! (And yes.. a just washed, dried and sparkling beautiful diamond silver E-350 with a full tank!)And Erin in finance was simply wonderful to work with too! Her years of knowledge and experience shows as she was able to fully explain all the documents and yet quickly complete her work, even though she too was staying past closing, at the end of a long day! She made the paperwork experience easy with her happy friendly demeanor and expertise!I’m guessing that the wonderful treatment we received last week, comes from the CEO on down, encouraging their employees to create an environment that has the customer actually feeling good about the car buying experience! How about that!This is our first Mercedes purchase and I suspect it won’t be our last. This was hands down the easiest, most enjoyable, car buying experience we have had in the last 20 years! Thank you to Santa Rosa Mercedes!

My favorite car dealership to bring my car & the staff is awesome.

Wow, that was a great experience. Suzanna Barnette is truly awesome. We hit it off our first meeting, and by my second visit I made my decision. Who knew leasing a new car could be so much fun? I got a great car with truly agreeable lease terms. The whole process was seamless, and enjoyable. My choice of car was delivered in the showroom because it was raining (thoughtful, right?), and spotlessly perfect in every way. Erin Mahre is a true professional with paperwork. She had me signed, quick and easy. I couldt possibly be more pleased. Best of all, I love my new MB. Im a busy realtor, so I especially appreciate a flawless transaction. Mercedes Benz of Santa Rosa is A1!

Talk about hassle-free service! Had a great car buying experience with Mercedes Benz of Santa Rosa. This was the first Mercedes purchase I or anyone in my family has made. Weve only owned Toyota and Lexus vehicles in the past. Suzanna Barnette was the sales consultant who helped me through my car search and graciously answered any questions I had. From the initial ordering date, through the tracking updates, inquiries, and vehicle spec explanations, Suzanna was always available to answer questions or got answers from her associates quickly to make sure I felt comfortable with my purchase and experience. This is what a great car buying experience should be! I love my GLC300 4Matic and look forward to my continued relationship with MB of SR.

Erin, Sheila, Mark, Rick and Brian are the most amazing team working for MB. It was a pleasure doing business with them.

The best car dealer experience you can find! Friendly people, modern dealership.

Sales person very professional and not pushy

I travel extensively for photography in an Itasca Navion RV, which is built over a Mercedes cab and power train. The beautiful little 3 liter turbo Diesel needs regular service every 10,000 miles, which is about twice a year for me.Only select Mercedes shops are certified to service Sprinters. San Francisco is closer to me but not fun to navigate in a class C RV, even one as nimble as the Navion. So I choose to drive most of an hour to Mercedes Benz of Santa Rosa.And Im very happy doing so. My service writer is available promptly in a spotless, comfortable office with all my service history on the computer. Im at ease waiting two or three hours in their spacious guest area or one of several work guest cubicles. With WiFi, self-serve esporsso drinks, and fresh cookies, the time goes by quickly, often in conversation with other Mercedes owners.When I get the call that my vehicle if ready, its ready! Not almost done or with some service items overlooked. That includes major repairs done under a third party extended warranty. I have always been completely satisfied with the work done by Mercedes Benz of Santa Rosa and will continue to take my vehicle there as long as I own it.Great people, great service, great place.

1st rate car buying experience with Rick

You won’t find a more helpful, genuine and sincere finance manager for Mercedes Benz then Erin Mari. Additionally her prices on extended warranties are the best in the country.What more can you ask for?!

I loved my visit. But then, I was next door at Smothers Volvo

Great staff and a nice place.

Always Customer service love these guys.

The service department is great. Every time Ive needed help, theyve stopped what theyre doing and have helped me figure out my problem.

Friendly and efficient staff without being pushy

Best place to buy and service your European car

Very friendly helpful staff.

Good service and fair prices. Friendly sales and service staff too.

No pressure! They make the car buying experience pleasant instead of dreaded. Everyone at MBSR really respects the customer.

Bought a new car cheaper than their used one

Went to look at Sprinters and Metris vans, got turned away by the commercial fleet sales guy because he was too busy moving vans. I will get one elsewhere. 🤔

Great service!

Great attention to detail

Good service

Good service

Ok

It’s was bad

👌 customer service

Great

👍👍