This is by far the WORST place to ever go. I would never even allow my dog there that’s how bad it is. Do NOT go! The front desk girls have no idea what their doing. They will not go ask a stylist if they can stay late or come early if they are booked. It takes them literally 10 mins on the phone to figure it out. My stylist left without warning in which I was disappointed. I booked an appointment to try someone new and unfortunately I had to cancel not once but twice. First time because of covid and second time because I had a death in my family. I rescheduled my appointment only for the embarrassing manager to call me to chastise me about if I reschedule my appointment again I won’t be able to make another appointment and I will be treated as a walk in. Well things went south after that. I told her worry about your staff that you can’t manage for starters and calling people at 9pm at night to confirm an appointment is unprofessional. I was disgusted with the “manager” calling me to discuss something that shouldn’t be discussed. I never cancelled minutes before and when I cancelled I did it an advance or called the day or two before. They are completely disorganized and the front desk is very uneducated about products and services. They can’t manage to fit clients in a timely fashion with stylists. This place fell apart and as I said I wouldn’t recommend anyone at all to this establishment. Even if they offered a free service I wouldn’t even do that. The only stylist that is worth a damn that is there now is Jessica. Other then that they need to shut down to it’s entirety. The lack of professionalism and not being able to complete simple tasks like making an appointment in less then 7 mins is sad. Stay away from the alley salon because that’s what it is. The “manager needs to be fired” I am also lodging a formal complaint to jcpenney headquarters and the BBB plus other social media to spread the word. No manager should call a paying client to say the things she said. She isn’t a manager by any means. Just pitiful

As a repeat client for more than 14 years, I am very thankful for the excellent quality of service that I always receive at the JCPenney Instyle salon at Woodfield Mall in Schaumburg. They consistently go above and beyond the CDC guidelines to comply with all COVID-19 PPE safety guidelines!!! Thank you for always making sure we all stay safe during this pandemic👍

Miranda is the most knowledgeable and helpful stylist Ive ever had the pleasure of working with. Ive seen Miranda at least 5 times by now, the first was a color correction where she changed a damaged, harsh ombre to a beautifully blended, perfect balayage. Any time I bring in a photo that I want for cut/color she executes each one flawlessly. My after pictures have been used on Pinterest! I have SUPER fine hair and a dry scalp. Every product shes recommended me has made a significant difference. Ive asked dozens of questions about hair styles, colors, up keep, anything you can think of and she is always patient and explains to me in a way that I understand. I dont personally use vivid or bright colors, but her portfolio is outstanding. I recommend her to any hair type, color or style.

I got my partial highlights at that location. Maria who sits at the right hand side as soon as you enter the salon did my hair. she was very unprofessional. She charged me close to $200 dollars for my bangs and highlights. She kept saying I have a lot of hair and it’s going to cost me way more. They gave me a different price when I walked in and she kept increasing her price. And the highlights didn’t even come up the way I wanted. I was very disappointed and will never come back to them. Totally waste of time and money.

Very professional and courteous. I always love the results I get here. I will be back for sure.

I have been going to Natalie for a long time now and I am always happy with the outcome! She is truly very talented and is very good at making your vision come to life.

I have been going to Natalie for almost 2 years.. She is amazing! She does an outstanding job on colors and her haircuts area great!

Natalie is great, she listens to what you want and is great at color! If you are looking for a new look, she is your girl. Go see her.

Ive been going here about fifteen years now still have the same hair stylist Mary G. Shes great highly recommend.

Billi makes your hair beautiful

I got a really nice looking haircut. Thanks Julie!

There not professional. And they dont know how to give perms .

Really bad blow dry. Never again, waste of money and time.

Great stylists

Horrible service!!!