Plenty of good stuff. Servis is very friendly and helpful.Prices are little high but basics affordable. It’s usually clean and fresh there.Nice atmosphere

They are always so sweet and kind. Always willing to help.Highly recommend and also becoming a member. Really great point system.

Horrible place to shop. Ignorant employee who doesnt care for window shopping, and would rather kick you out if you dont buy anything. Could just just be the 2 people who worked there, because all I hear was positive comments here.

Took the Mrs. here for her birthday. She loves this store and she Needed something from here. Not only did she get what she needed but they gave her a free gift too!

Love this Sephora location!!!!... love the Big Sale going on right Now!... also the decoration in this mall it’s so good they have a fire place and water fountain right next to Sephora:) so after I get my new make up on I took advantage to take a couple selfie’s in this Gorgeous location 😍🙌🏼👏🏻👏🏻

I was here a couple times . I really liked everything about it. I remember last time I visited this place, there was a man. He asked me a couple times if he can help me or if I’m looking for something specific. They seem to be very nice and friendly. I’ll definitely go back.

Gotta watch out for some employees, they discreetly follow you... Train your employees to respect customers and their space.

Very nice and friendly atmosphere! nick gave me great advice! I highly recommend !!!

I had a small issue with a return. The manager was so professional and kind (I didn’t catch her name but she has red hair) . Honestly the nicest Sephora employee I’ve ever encountered.

Love Sephora online and all other locations in Chicago/IL so far. But I’ve had the worst customer service experience at the location in Woodfield Mall the last 3 visits. I literally ended up putting down everything I was going to buy today and left the store to purchase it elsewhere because I’m just done with the rude customer service here. I rarely leave negative reviews for stores but had to do it for this one after 3 consecutive experiences. I’m clearly not the only one given others share my opinion here. No idea how the store is in business still. Hope Sephora HQ steps in and does secret visits at this location to see how they treat customers.

Beautiful store, really pricey though

Usually when I come here the staff is great. Today I came in to get color matched for a new foundation. I walked in and was greeted. When I asked about the color match the woman asked what foundation I was looking for. I told her I wanted the new KVD, she immediately said it wasn’t sold in stores. I replied that I knew that but could buy it online and just wanted to know my shade. She just stood there and said “yea...” didn’t offer to help me further. Completely rude and terrible customer service.

Let me just start by saying I live about 45-50 minutes from this location... when I walked into Sephora I was amazed not just by the amount of product they have but with the staff. They are soo awesome...they are very knowledgeable on all the products and also give you their honest opinion on every product... it make me only want to shop at this Sephora ..you can really tell the workers love being there!!!! Thank you!! And see you guys again soon!

Veronica had helped me & was so kind with willing to genuinely help me search for what I was looking for, product wise. Thank you 🙏🏼

I love sephora.

Hillary was the sweetest trying to help me out while she was busy with other customers too. I felt important and valued at this Sephora location. The manager and the cashier on 10/23 around 6pm were so sweet taking care of my exchange and explaining everything to me. Definitely recommend this location.

REALLY ALL THE PERFECT AND FANCY MAKE UP.

These workers need to stop talking in front of the store, in the way of a customer trying to shop

Love Sephora... however I had an awful experience at this location once. I had asked for help and was told that someone will be over soon to help. Meanwhile, there were associates helping other people and I ended up waiting for a long period of time. Long story short... I ended up not purchasing anything.

I went there a couple of days ago, spent 178$ and I didnt get a single sample for free. Very disappointing

This store is a joke! Bunch of employees that do absolutely nothing! Customers wear their masks under their noses and no one says anything!

Girlfriend approves so I do as well.

Attractive set up displays, well stocked and kept very neat and clean! Wish that they would have more sales!

Pretty expensive, place is usually very busy. Employees are trying their best but also have to upsell customers which gets annoying. Waiting in line to check out can take a while. The products are usually very top quality though.

I was greeted by a friendly associate as soon as I entered the store!! I was there to receive my birthday gift!! She described all of the choices and her recommendation!! The associate at the register was friendly and the entire process was simple and quick!! Im looking forward to using my special gift to pamper myself!!! 💜

Loved, loved, loved Kim - beautiful human inside and out. She was so helpful in helping me match my skin & find products that I would love. She also gave me some samples & email emailed me the products I tried in store with shade numbers and everything. Made my process in store much smoother!!

If I can give a zero star I would, Shelby was awfully rude to me for no reason. When I asked for a sample she eyed me head to toe and the amount of foundation sample she gave me wouldn’t even cover my nose. She quickly got rid of me and started helping others who was white. She even offered to help them try on the foundation with different shades. I just don’t get why she was being rude to me just cause the way I was dressed and looked?

Got yelled at by the store manager for returning something I couldnt return bcz of covid. What point do 30 yr old store managers try to make by having a loud n obnoxious voice? I prefer male mgrs who dont need to prove anything. Maybe she was insecure. Poor girl. Will not shop at sephora again.

Great selection of makeup here!

Crowed and staff on floor inattentive. It would of been nice to offer assistance once the customer comes in. Cashier was pleasant

They are open for in-store shopping however they are not giving out samples. But they sure are tooting the fact that you can return your products within 30 days. But I’m not the kind of person that likes to buy some thing and then return it because I didn’t like it when there are usually samples available.

Love sephora 😍

I had a really nice experience! First time choosing our make up and the associates were so helpful especially Anna who was so kind and gave me undivided attention and helped me pick out the perfect makeup.

Like this store. You can get three samples of fragrance and try out at home. The worker was very helpful. And, I liked how the store divided the mens fragrance into types, like fresh, woodsy, etc.

Well!! Been there multiple times for my derma treatment I mean that do in the store. Its worth every penny there. Knowledge and expertise of staff is key at the store. Products are Exclusive and best there. Being a man I get consulted better there

I was greeted at the door right away. The individuals that applied my make up were experienced and detailed. They took a lot of time with me to explain all the products and listened to what I was looking to have done. Overall a great experience. Would definitely go back and recommend it to anyone! Veronica was great to work with and helpful!

The staff is horrible. The only person there who is helpful and kind is the wonderful lady who handles skincare/facials. Shes amazing!

Its about a million dollars for even their trial sized items. Also, it took me a while to find someone to ask for assistance because either everyone was busy with customers or engrossed in personal conversations.However, they do carry quality products and just about everything youll need (on the high-end of things). So be prepared to kiss your cash goodbye, while walking out with a teeny-tiny bag. 💸

Great selection of products. Staff is really knowledgeable and knows the products well. Helpful in finding what you need online if its not available in store.

Staff were not attentive towards a customer inspite not being busy. Instead they were busy chatting amongst themselves. Horrible customer service also i did bring my concern to manager on duty who seemed least interested too.

I came in for a makeup tutorial with Rocky and had a wonderful time. Rocky is easy to talk to and asks your opinion about color and other preferences before applying anything to your face. I will definitely be back to see her!

The woodfield location: There are way too many employees in at the same time and there is barely enough space in the perfume isle to begin with. Its super awkward. I dont know why but they follow you around and stare like youre gonna steal something. Every single time i go in. I hate this location. Id rather stick to a classier area because you can tell this location has trash customer service experience.

There is always an associate ready to help. Its clean but always pretty busy. They are great about offering samples and they have and area for makeovers. I didnt know anything about skin care and left with a lot of tips and tricks to care for my skin.

Sadly male part is too small.

Some of the staff members here don’t know how to speak to customers with respect. Rude staff, I won’t visit this place again.

Got there Sunday around 1pm and it was fast to get someones attention. but the lady who was helping us was not in the best of moods and not very helpful. Patty was good at first but then her energy and patience was not there right away. Either way there are plenty of products and good selection of things to consider. It is also conveniently inside the mall. If you know what youre getting this is the place to be.

I just went here yesterday on the 3rd, I wanted to come in and buy a few things but when me and my sister were swacthing makeup, this lady that looked like Sinister with very black short hair and I think she was a manager she was dressed up all in black she kept following us and it made us feel very uncomfortable because were just trying to shop and try on stuff but than theirs employees following us and we just decided to leave and shop at another makeup store. The employees should be a lot nicer, not racist, and not prejudice customers.

Store told me that they wouldnt do my beauty consult because they were busy which is understandable but instead of letting me book for later they told me I would have to spend ANOTHER $50 even though I was using the card policy they told me at the front when I got there. I like their selection but their customer service or store policy is just shady as heck. If you have other options I suggest going elsewhere.

Very bad customer service! Very rude employees!

As someone who has worked in cosmetics before most of your employees should be a lot better at color matching foundations. This is the third time Ive been matched to peachy pink undertones when I have olive skin. Also to actually get any help finding products is difficult as well. I went in during the middle of the day on a weekday there were several employees chatting in an empty store, and I asked them where a product was -not one answered. It wouldnt have been that difficult to say the product is offered online, and not in stores like I found out later.

I just wanted to take the time out to make a review on this store because the 2 ladies who helped me were PHENOMENAL. I hate that I didn’t get their names because I wanted to let the manager of the store know via telephone. Moving on, I was at this Sephora this past Saturday Evening. I had been looking for a concealer that works for me for the past years and I finally found it with 2 of the employees help. The first employee recommended to me the brand, TWO FACED and she then called another employee over to help match my skin tone. Note: I am an African American female and has never been matched so perfectly before in my life. Fast forward, I have been wearing this concealer for the past 2 days-and I absolutely love this brand, love the full coverage and love how it hides my dark circles! Great recommendation from the both of you and thank you so much for your expertise. I am so happy! Oan, the first lady that I mentioned also helped me find a great substitute for the blush that I really wanted but it was out of stock. I appreciate your time and efforts!

The absolute worst. You will get more respect and better service at the welfare office. Perhaps because I went in wearing my jogging pants, but I left there feeling insulted and humiliated. The employee Luis kept watching and staring. Why do they have security cameras if they are going to follow you around? Why do they have to be so obvious? The items I purchased from there I am planning on returning and go to Nordstrom where they are professional.

This location was clean and had testers of all the products I wanted to try. However, I’m giving it 4 stars because I felt like the cashier was rushing me when I was asking about the BI rewards. She also didn’t offer me a sample but my friend who was checked out by someone else received 2 samples.

Incredible place to shop your make up and skincare products. Peoples are always nice and kind and ready to help. So many choices for you.

This Sephora location does not help customers at all. They’re either ignoring you or standing around doing nothing. Plus they’re rude! I went today and left after 5 mins! The last time I went to this location around Christmas time, only had one employee, she was short and had pretty hazel eyes!! She was the best! So helpful! I haven’t see her since then. Now hands down the worst location! :(

Best assortment of make up and beauty supplies. The staff is very helpful and knowledgeable about their products. You must shop at this store!

Super friendly, helpful, & clean.

Very helpful and friendly

10/07/2019 I went in to look for Tom Ford Anthracite fragrance I was greeted by this heavy set girl who said they dont sell that there anymore, I over heard a lady asking for a fragrance for her husband so I spoke up and suggested a few I was familiar with, she mentioned she was looking for something on the sweeter side, so I suggested Tom Fords Noir extreme which then saphora employee interrupted and said that was not a sweet fragrance, I said Im sorry but its a sweet fragrance it has vanilla and cinnamon and I own it, which she still insisted and said no its not .If your employees are going to argue with the customer I highly suggest you properly train them.She was rude, customer is always right which in this case I really was. I walked out and headed to Nordstrom where I bought a fragrance there.

Very polite and knowledgeable staff- I was born with some minor eye problems, and my eyes water anytime Im in bright light or sunshine. Id given up on finding a truly waterproof mascara years ago; as everything I tried turned me into a panda bear (& not in a cute way)...But then a friend of mine announced her wedding date- and I wanted lavish lashes for at least that wonderful occasion.Unfortunately I cannot name a specific girl, as several consulted and advised me, but they were all far more earnest and savvy than most employees. I was quickly given several brand recommendations, and eventually settled on a famous brand I hadnt tried before- and it worked like magic. I tried it on the next day and it lasted the entire day- a perfect color with noticeable length! Best of all, no one tried to feed me bamboo!The store is very clean and well stocked, and there are displays and samples everywhere. The staff are all friendly professionals who arent afraid to consult with you and each other to make sure you find exactly what youre looking for. Definitely 5 out of 5 stars!

Great service and great selection. Customer service is amazing!

Excellent place great helpful people great vibe.

They dont deserve even 1 star, because or the rudest, the most-unprofessional employee there - Mary. While I was looking for someone to consult me with a shade of foundation, she passed by me 2 times, not offering to help. Then I got a box with foundation and opened it to make sure it is not empty. This rude woman comes to me and starts yelling that I can not open anything. I explained that Im going to purchase it and this is why I opened it to make sure it is not empty. Then I asked for help with other stuff and she refused to help. Spending money at a LVMH store should be fun, not an unpleasant experience like the one I had.

0 star for staff this location we went there today 08/23/2020 staff so rude to me and my friends never shop there again

I generally dont give a rating of two or one unless it has been bad experience. This Sephora store has been pretty rude unfortunately to me twice. Poor customer service. Its very hard to get help in this store. Most of the time, I walk out without purchasing items from this store.

It’s sad to see that this location has such bad reviews but I strongly agree with all of them the girls that work there have terrible attitudes and act as if they are greater then anyone that walks in because they work at Sephora which they are not everyone is equal and I have been treated very badly at this location only but I don’t go to this one often I go to the one in Old Orchard and the girls that work there love helping people and are very friendly and make you feel comfortable

I could live in Sephora. Everyone is so, so nice and helpful

Veronica is rude and horrible at makeup. She has no patience and doesn’t listen to customers request. If she makes a mistake, she will not fix it and instead will be rude. I would not recommend anyone to get there makeup done there.

Claimed a reward for some ceramic jars. Came shattered, cut my hand open and bled everywhere, called customer service. She (Lorna) called me slicing my palm open from the damaged product an inconvenience and gave me 200 points for an apology. Sephora has the worst customer service.

Large selection of makeup. Very nice and knowledgeable staff.

Very helpful the clinique representative gave me great skin care advice

I thought that maybe going early on a weekday I would be able to get great help, advice, and service. As I walked in, one of the girls clearly saw me, made eye contact and walked away from me..seconds later I hear her asking other people if they need any help!! All the girls were watching you like a hawk, but none willing to help. Like if they knew I was going to end up being a waste of time! For a mall like Woodfield, it is sad they have associates that are not welcoming or helpful. Will not go back here. You are better off ordering online.

Obnoxious, conceited, arrogant women work here who think they own the place. They forget theyre hourly workers working for the customer. Women please know that no matter how much makeup you put on your face you still look like shhh. Please have some class and tone down the snottyness.

Bought a rollerball perfume only to start using it and find that was almost empty and was not given any kind of compensation/refund when I brought it up to the store.

My go to Sephora. I absolutely love what they recently did to the store it looks a lot better than it did before. I love how I can always find what Im looking for! My only complaint is the employees are rude and unhelpful.

Awful customer service! First time seeing Sephora with arrogant beauty consultants. There were 2 ladies who was asking me if I need a help, when I said yes, they gave me an attitude. Another cashier lady yelled at me, when I forgot to grab my perfume. So disappointed, bhe!

They saved my night by installing the perfect lashes.

Absolutely terrible!!!! ! They treat their customers so poorly. I received a straightener from there that was 150.00 upon opening the straightener it did not heat on one side. I brought back to the store and they refused to take it back. The manager and lady working at the counter didnt even want to help improve the experience. While waiting two over people in line had problems with items from sephora..Will not purchase Anything from there again!

Wide selection of cruelty free products

On June 3 2019 11:30am, I came to Sephora Woodfield (5 Woodfield shopping center store E 329 Schaumburg,IL 60173) to shop. As I was looking around, i took some pictures because my friends asked me to buy a couple things for them and I wanted to make sure I got them the right things. A staff member approached me and asked me to delete all the pictures. I am not sure if this is your policy that customers cannot take pictures of the products. I have been shopping at Sephora for years and a Sephora Rouge member. I have never had an issue like this before but at this store in Chicago. The staff was extremely rude that makes me feel like i was being profiled and discriminated against. If it is your policy that customers cannot take pictures in the store, your employees could’ve handled the situation a lot better. They even went as far as making me go into my Recently Deleted folder to delete all the pictures, I have never been more humiliated in my life. I will definitely never shop at that store again.

Great place to get a facial 😀

My favorite store, hands down!!! They have most of the brands I love and the rewards program is life! Go see Michelle and Marlyn at Woodfield Mall!! #rougestatus

The old lady here with long blonde horse hair is extremely rude and annoying and bothers me every time I’m here and so does Priscilla. Both of them don’t know anything and come up to you being really annoying. The makeup selection is good, but very poor customer service

One of the workers found an empty mascara box and automatically assumed it was me and my friends but it wasnt. for the rest of the time they kept following around the store and kept talking to eachother. also they wouldnt stop looking at us. me and my friends got super pissed we were just trying to shop. i look at one worker and she just started laughing at me. when we were leaving the store. the worker who was by the exit was saying goodbye have a nice day, stay out of trouble

I would give them no stars if I could. Horrible, horrible service. My cousin and I came early to see if someone could help us. We werent even greeted. I had to ask fo help. Once someone came she didnt even seem like she wanted to help. Didnt bother to do skin care, where as in other sephoras they do skin routine and then make up. She seemed like she was in a rush to get us out of there instead of trying to help us buy any product. Never going back again.

If you ever stop at the Sephora at woodfield and need help go to Cali she’s the best Sephora associate. Super helpful and amazingly kind. She deserves to be upgraded to supervisor of the store. She’s super caring for all the customers and makes sure you have an awesome experience. Because of her kindness and helpfulness I will continue to come to this location. The Sephora associates name is Cali she is awesome! Best customer service ever. Sephora needs more people like her!

Great deals!

Great selection, very large location but the staff could be more polite.

Adela is amazing at doing makeup ! Got lots of compliments on mine she’s also very nice and sweet !

I LOVE LOVE make up and Im always trying to buy new makeup, skincare, or other beauty products. I am a frequent shopper at the Sephora at Woodfield mall. But I stared noticing that some of the girls there were all giving me different answers to returns or exchanges or if I would ask questions a few girls would have attitude and were not very helpful. I have never experience a business that the employees would get mad because someone goes to buy or look into new products. It has gotten to a point that every time I go they follow me around like if I am going to steal something, when I am going to pay they give me attitude and during the sale I bought a lot of things, however I get allergic reactions to makeup or skin care and unfortunately I have to either exchange or return, but this last time I was told by the cashier girl that I wont be able to return or exchange for future purchases. When I called the place were they give you a report to why I was told this they told me that this particular Sephora store has requested that I wont be able to do so anymore. This is ridiculous and I think due to the bad experience I will probably not even buy anything at Sephora anymore. This is sad, but I am a customer that buys what I love and its upsetting that this store has such horrible workers here.

I have no complaints.Great job.

Was awesome this associate named Judy was stunningly amazing!! Very very helpful! If if i had a choice Id give her a raise or emp of the month!!!!juat saying

Great service! All the workers were very helpful!

The only reason i keep shopping at this location is because of the selection of specific brands i cant find anywhere else.Everytime ive been here, ive NEVER been asked if i needed help and the associates are less than friendly. Today i was basically scolded because i showed the girl at the register the barcode of a coupon instead of the email.They could definitely use some work on customer service.

Great selection and the beauty consultants are very helpful.

The service here is absolutely amazing. If you ever need help, or your face beat for the Gods, ask for Ashi. Shes a true talent and gem. #flawless #iWokeUpLikeThis

Good service, and you find al ml ost everything you need really fast.

90% of their employees are just there to work their shift. Itd be nice if Sephora hired beauticians.

Would not give any stars. Worst worst worst customer service ever left pretty upset. Went to call customers service over the phone they told me I could exchange a product with out a receipt. I go back to the store and turns out “I can’t get it because I didn’t not buy it at a Sephora that was not in a JcPenny” but after going back and forth for a bit they FINALLY get their manager and ALL OF A SUDDEN they can return the money. I get asked my phone number and information and until she has every details she tells me “oh we can only give to you on a gift card!” Literally wasted my time. I’m just bothered that they don’t go out of their way for paying customers to try to resolve the issue or help you out. Never coming back to Sephora. Ulta is way better and has better rewards program.

The only benefit of this place is it is located at the entrance of the mall, so if you need a quickly pick something up, its convenient to park the car and be in and out.