I dont really shop at beauty stores since Im a guy, but I came in the other day for some cologne and I must say the staff were very friendly and helpful. As soon as I entered they asked me if I needed any help and proceeded to bring me right to the cologne I was looking for!

It is a great shop, I enjoyed shopping. Having the ordinary brand in the store is my plus value. Staff are polite, kind and knowledgeable people. Health precautions have been taken in the store, disinfectant is available. You can visit and shop comfortably in the store, not crowded.

I wish, I wish I got her name... but I didn’t.She had long, black, curly hair. So very sweet, she just knew what I was looking for and truly I never even tried this brand “bare minerals” deep moisturizer and serum, than a face wash that is just so hydrating!!!I was uncertain only cause it was a different brand but she swore it would be fine and I 100% took her word and happy I did. She truly made me a happy women, her vibe is just something that’s warm and she’ll just take good care of you and get you on the right track of face wash.Thank you the girl with long brown and highlight of blue, she showed me a hydrating mask that ... just is perfect did burn a little and I have very sensitive skin.... but I’ll give it a go next week and see how it is but other than that I absolutely love the products these two ladies helped me find!

We visited this ulta beauty store on 07/24/21 at 7 PM and were browsing through the store. We were offered help by one of your customer rep. It’s fine till then. But we observed the same customer rep making fun of some of our questions. This is awful. We don’t remember the name of the customer rep who misbehaved, but can say he has a thin hair and looked fair. It would help others in future if you can train your customer reps on basic manners how to behave with dignity.

So…in this store don’t count on getting the free gift included with purchase unless you request it!!! Also, they simply will say they don’t have it and give you whatever they have.

I visited this store yesterday. A women asked me if I needed help, I told her that I I want to buy a matte foundation. She told me to buy bareMinerals, I explained her that I used to buy it for the previous years so I want to try other brands. I told her what I was looking for, and she just told over there, on the other side as if she was dissatisfied. And just after that she started to talk to other Ulta employees. It seemed that she had no time for me to help but had time to talk other staff. I couldnt find it, so I gave up. Today I went to Maycys and TWO women were helping me to find the best foundation for my oily skin for about 2 hours..... I spent almost 300 but it was worth because they helped me to choose the right cosmetics. A moral of it: Ulta if you do not want my money... I will spend them at Maycs...! I have bad associations with ULTA!

Got kicked out of the store for not having a mask, that’s a shame since I had my eye on some expensive skin care never giving my money to ulta again and will be canceling my credit card, hello Sephora !

Stay away from this location! This location has awful customer service especially the salon and the brow bar. Jackie, needs to learn better customer service and people will no come back if you have an attitude.Please have your staff at the salon especially the mangers learn customer skills and Jackie.

Wanted a cream blush. Went to this ulta and was told they DONT sell any cream blushes, highlighters, and contour.Thats a little hard to believe cause.... ulta is a beauty store. 😒 left because of their attitude.

Very messy here. Everything is dirty and all over the place. Staff sits around looking depressed. Male manager with blonde hair is unprofessional and rude. Asked him for help and he told me to hold on as he continued texting. Crazy! Horrible experience. Spent $1478 at Sephora. Treat your customers better and they won’t have to take their business elsewhere.

Garnier SkinActive event today till 4! You can test out product and buy on the spot.

Great customer service, thank you Julie for your help :)

The remodeled store is bright but the aisles are narrow.

Very nice workers and helpful 🙂

Many choices.. and süper staff.. especially miss July, latina girl from mexico. Very helpful and pretty smile😋

I’m glad that they are open, but they have the testers completely wrapped up so you can’t try anything, which I understand. But they also do not give out samples anymore. So I wasted a trip.

Used to love going to ulta over Sephora because of how welcoming helpful and friendly they are, but since the reopening during the pandemic it’s like the service level has gone away, I walked in a week ago to find a product I found online after asking where I could find it and being told over there without a clear indication, I continued to try find it myself after around 15min I found the range I i was looking for but the product I was looking for wasn’t visible, so I asked for help again ( after walking around the store to find someone to help me ) after asking for help and explaining I couldn’t seem to find it in the shelve the person helping me just said it’s over there and pointed again and continued the conversation they were having with their colleges! I never once was given the help I’d normally receive from the store! This is sad that a store that once seemed to care so much more than the competition stores now doesn’t give one thought about the costumers anymore!

Took my boyfriend to get a simple haircut as an early christmas gift. we were set with Sandy, showed her a photo of exactly what we wanted (which he had gotten here before from another woman) and she told us shes never used clippers before and didnt know much about cutting hair. we asked for a 4 or 5 on his sides and she was extremely snippy and sarcastic by saying no im doing a 3. and continued to go about what SHE wanted. He was so upset that he went back in after looking in the car mirror and asked Sandy to simply shave it completely off because it was unfixable and so short there was nothing to do. I called the store manager, Bobby. He refused to give me his last name or any information, proceeded to yell at me and said that Sandy had expressed her feelings about what she did and that shes not wrong. As someone who works in retail and customer service, the customer is always right. I paid $35 for a haircut that was done by a lady who probably doesnt have a license to cut hair. He yelled and screamed at me on the phone that I am wrong and refused a refund. I am so disgusted and disappointed. I will never go back to this store again and I hope nobody ever gets their hair cut by Sandy or speaks with Bobby. Ive called corporate and im filing a complaint as i write this

•Store: Beautifully put together and easy to maneuver around. Not to mention sparkling clean.•Salon: small but the stylist know their craft. I went to Sade and she’s a doll! I had fried crispy orange hair from a horrible color job, and she was able to fix it and brought life back into my hair. She’s amazing and I’ll def be seeing her again.•Benefit Brow Bar: always have my brows on point! Jackie the brow tech/wizard is my go to gal, but any brow tech is great!Honestly my favorite Ulta location!

I was excited to get my birthday gift!! The process has changed from using your rewards card or phone number to needing an email confirmation. I had mine but left my phone in the car and had to go back and get it and get back in line all over again!!! You do get a small sized Bad gal BANG! mascara so I guess it was worth it in the end!!!

Everyone is always so helpful when I come in, and their new location is super nice. This Ulta now carries all the new brands that you could only get online.

Recieved a text message saying an order that I canceled has been picked up. Thats almost 75.00 that needs to be refunded. Customer service personnel that I spoke to wasnt a bit of help.

My Brow exert Robin is wonderful! Marissa does a great job on hair! Robbi the skin expert is super sweet and knows her business. The Management and staff here are super friendly and helpful. I drive out of my way for this location because of the great customer service I receive.

Everyone there was so helpful. Especially Izzy, she was incredibly friendly, and was wonderful to make conversation with. It was my friends first time in an Ulta, and it made for a great impression for her.

Extremely helpful really nice and gave great advice

Been going to Ulta for many years. The ladies in the salon are great. They know how to do their work, especially my lady, Sandy. I drive over an hour from Dekalb to see her.

Wonder, informative staff. Very helpful. I gave 4 stars because there were more empty shelves than product. Also, when a sample is advertised, they should be in stock

I got my makeup done by salon manager David. He did an amazing job. Not only was it a great experience but it was my first time getting my makeup professionally done:) He was great and I definitely will be going to go back to him for any makeup services in the future.

Costumer services below 0. Will avoid this place again and again.

HOLY ULTA. I was in the area and needed to grab something and searched Ulta. Didn’t expect to find a BRAND NEW store. It is gorgeous, the staff is so friendly and they have so so so many global K-beauty brands. I had to control myself.NYX is beautiful in this store, and I could of played all day! Will be back!!

Large store, didnt have advertised items, check out slow. This store is part of a large outdoor shopping plaza. Plenty of parking.

Angie cuts my hair at this location. Shes awesome!! Super friendly, does an awesome job, shes a great conversationalist, compassionate. She rocks!!!

I went in because they had a free gift promotion going on and this location was closer to my new place. It turned out they had run out of the free gift, and when I expressed my disappointment, the sales girl with whom I was working sprang into action and put together a huge bag full of name brand samples, some full-size! I wound up making out better than if Id gone home with the free gift! Ive since returned whenever I need beauty supplies, and theyre always stocked with what I need. Service never disappoints!

They had what I needed and I downloaded an online coupon. Everyone was friendly & helpful. Very nice staff👍

Customer service is always great here. No complaints. They arent pushy or dismissive.My go-to Ulta store.

My daughter loves this place, so her review would be different. All of the sample makeup seems so gross. This particular stores samples seemed to be well used.

They have some very well trained associates who are very helpful. Its nice that they dont appear to be on commission. However the prices are HUGE. Once you figure out what you need, go to amazon.

Horrible service... my wife, kids and I went in today to go do some sunday shopping. We were greeted when we walked in which was fine. We were having some trouble deciding on cologne for me and a person asked from a distance asked if we were ok.. I smiled and said not really and she walked away... wierd so my wife was still looking and looking and no one came over to assist...its upsetting that no one came over to help. We will definitely be taking our business elsewhere. Disappointing

I went here before my wedding to get some makeup advice and the staff was so helpful. The manager even put my name in for a drawing (I had forgotten to submit it) and it turns out I won! They seemed to be passionate about their job. All in all though it is your typical ulta, a favorite for hair care and makeup products.

I wasnt there. I was at Barnes and Noble nearby.

An amazing and helpful staff. Love the location and the store was very well kept and organized, cant wait to visit again!

BE CAREFUL CASHIER STEALS!!! This cashier Ashley put my purchase under I assume her own reward card after I told her I dont have a reward card. I had no idea until I saw the receipt after. God knows how many points she STOLE from customers before! This is very unethical. Ashley and this store both of you should be ashamed.

Father Bob the best priest ever...he makes it so dynamic my kids love to go.

Clean well stocked store. Helpful, knowledgeable staff.

Store is pretty disgusting. Makeup opened out of packages and broken and just tossed back on the shelf. Out of colors I use. Shelves not restocked. Sales people talk to you with a snotty tone. Not going back to this one.

I only go to this Ulta because its the closest one near me. Every time I come for something the store is a mess and all the new items are sold out I wish they would restock more often. Employees are all extremely rude and unhelpful. They like to ignore you whenever you have a question or dont know the answer. Overall do not recommend. Take the trip and head to a different Ulta.

Everyone is very friendly and helpful. I get my eyebrows done there. Excellent job. Definitely recommend.

I love ulta. Great service

Very helpful staff, Mariah made my eyebrows look perfect (I can never get them to look that nice on my own) but she also gave me advice and the right products that fit me. Thank you guys!

I had my hair done by Heddie . The reason I came there was because I was playing a hairstylist myself with herbal hair dye from a store and turned my hair in absolutely horrible permanent color . She did all over highlights, toned, deep conditioned. The result is awesome . So the mess is fixed and I am back to looking as a normal human being :)

I felt like I was being watched all through out my experience in the store..which was very uncomfortable...I almost wanted to walk out..and not purchase anything and still bought a 140 dollars worth of merchandise

Love this place. I can always find what I need.

Just walked out of this joke. Staff acting put out by having to help customers, not acknowledged whatsoever in the 20 mins I browsed. Finally asked a lady if I should make an appointment to come back to talk to someone about make up, she was busy so she called for staff, nobody could help, so she asked a girl walking by who kept looking straight ahead as she walked and said in a sharp tone, I am with someone! And then she asked a guy by the salon if he could help and he replied, I JUST got done with someone.I just laughed and walked towards the exit with them trying to call me back.Nope.

It was ok. Nobody asked if we needed help and couldnt find anyone either. Sale items werent even coming up on sale at checkout.

I wanted to write my full experience to iterate how much time I lost and disrespect I felt was given by the employees. Ive shopped at multiple Ulta stores before, and have visited this location before today without any big issues.I was visiting the store to restock on a specific facial product that I have used for years, and immediately after I entered the store, I went to the closest available attendant. I gave her the name of the product, but before I could ask where in the store it was located, she told me they dont sell that cosmetic line anymore, that I should check CVS for the product instead. I felt unsure, and asked her if CVS would really sell facial products, and the woman said Yes, I guarantee it. (I will add that I was somewhat uncomfortable by how she acted, but let it go since I had shopped here before.) I thanked her and exited the store before heading to the nearest CVS, which was quite some distance away. It was somewhat busy, so I had to wait about 10-15 minutes, and when I talked to an employee there, she told me they dont sell any products from that line. I was frustrated that I felt my time had been wasted on a wild goose chase, and so I called the store and asked for the manager to file a complaint. The woman I thought was the manager listened as I told her what happened, then asked me what product I was looking for. She told me that if I came to the store again, I could order the product online and get it shipped directly to my house. I thanked her, but told her that I would still like to file a complaint, and she told me that she would notify the manager later before ending the call, alerting me to the fact that I hadnt been talking to one at all.I felt that I was not only treated disrespectfully by an employee in-store, but that my complaint was not taken seriously when a regular employee took the call instead of a supervisor since I specifically requested the manager. At the very least, I wish the employee could have told me that the manager was unavailable so I wouldnt have wasted even more of my time on a phone call that they didnt view as important.I hope that by writing this review a supervisor will take notice, or at the very least, other customers may avoid having this happen by reading about my experience.I am also placing a description of the woman below in the hopes that if a supervisor does read this, they may talk to her and prevent her from treating anyone else in that way:The associate I spoke to in-store had blonde hair that was cut in a bob, a somewhat plump figure, caucasian, wore a white semi-long sleeve shirt, and seemed to be around her forties to fifties, possibly older.

The minute you walk in, employees are eager to assist! Love it!

I went there to find something small and was recommended many products i plan on using! the service is kind, personable, and of course helpful!

Great place to buy personal care and beauty products. Some beauty treatments are available at the salon and makeup counter.

Love all the help i got coming.. Very nice and clean!

Honestly its really hit or miss with this location. Ive had super positive experiences with freelance MUAs who sometimes work there for commission with certain brands but in general the staff that actually work for Ulta as a company have a horrible work ethic. I asked for help with a product (from an employee that was doing her own makeup at the time) and it literally took 7+ minutes for her to get someone else to work on me (there were probably aroud 4-5 associates free including the one originally asked). The girl I ended up getting actually did a good job at finding a foundation shade that matched my skin. All in all I still wouldnt reccomend this location, the staff possess very poor customer service and it actually seems like they think that theyre employed not to actually work but to sit around and do nothing.

The GM was super helpful with helping me order a mac item they did not have in store and letting me use my coupon on the online and indoor order.

Sahar the girl by perfume was so helpfuk

They have a nice selection, inflated prices, for intake issey miyaki perfume wow i found same size bottle 1.25 oz $88. 2.5 she said was $104 i found 3.3 on line for 50 and 70 bucks, plus they couldnt get the internet to work and didnt bother letting the elderly women i took there to buy it know, 15 minutes we waited for her to come back, i went to yhem because standing that long is difficult for the lady, she told them that they could have came,and said something

The new store is really nice!

Everything beauty one stop shopping

Staff is always friendly and they have a great selection of items from perfume to hair care to makeup. I love ulta!

Everyone takes themselves too seriously on here. The staff is always friendly and helpful. These customers who are review gangsters who would rather give bad reviews instead of using their own common sense to navigate through the store or wait 5 minutes have nothing better to do than give multiple bad reviews because when they walk into a store its not all about them. Get over yourselves people, woodfield ulta is great and I have frequented for 4 years now and I still love it. If you dont like it then Shop somewhere else, Im sure a few negative customers wont make a difference. .

Liked it. Staff is helpful.

I love ❤️ ulta $10 eye lash application

Nice store ! The salespeople were so helpful . They have everything I need from eye shadow palettes to lip gloss. I never have to dress up to go here . I love it!

Love Ulta I always find everything I need for beauty products and fragrances!

Enjoy shopping there, Staff helpful attitude!

Very helpful staff! Unfortunately I couldnt get what I wanted because they dont carry it.

Can find all cosmetics here not just high end also their skin therapist does great facials

A ton of selections, and a very helpful rep. Unfortunately some changing of products leaves some of us searching for replacement products, which is not always easy, but they do carry alot

I went there today because I finally found a lip liner Ive been looking for EVER! apparently I called the wrong store, but the cashier who I thought was very pretty. Asian woman with gorgeous makeup done, had the worst attitude. Told me they didnt have the item, after not even looking for it. Online it clearly stated they have it, she was so lazy that she didnt really take the time to listen to the name of the item. I followed her to the rimmel section and found it myself. She lacked customer service skills, after obviously being incorrect she said nothing. Not even a thank you when I left. Im appalled that someone would treat a customer like that, this is why I dont shop at Ulta. I rather pay 3 times the price at least Im treated like a person.

What can I say about Ulta...? Nice staff, great products, a fun time!

Great items but workers could be a bit nicer

I came here tonight from Naperville after work because I had a huge issue with the Aurora Avenue Naperville store. I highly disagree about the rude employees. If you want rude please go to the Naperville locations and you’ll see rude

I love this ulta as they are super nice and help me whenever I have to find something.They have a great items!

Very friendly and always have what Im looking for. Very knowledgeable to, I went with a hair question and she knew everything I needed to know.

Very helpful went to check stock room for product

Only place I go to get my hair done. Everyone is always professional and great.

Very good selection of cosmetics, especially gift sets. Buy my cosmetics all the time from this place.

Good place to shop for cologne..

Had an appointment to get my eyebrows done here. I showed up for my appointment and was told that the only lady who does them went home for the day. I didn’t get a call or anything. The woman who told me she went home didn’t even offer to reschedule my appointment. I will reschedule somewhere else.

Good service LOVE this Beauty store ..

Poor customer service, Particularly unhappy with the Benefit brow services. The girl who works here is always running behind. I have had to wait for her for upwards of 15 minutes every time I go in. Dont waste your time at this Benefit Brow station. Go to Macys in Woodfield.

Great customer service.

Great beauty store friendly staff

Closed for remodeling. Should be open soon

Not crowded & all sorts of clearance

Consistently understaffed, and available staff are never helpful.

Darsi is amazing!

Nice employees and clean store!

Excellent staff, great selection.

Poor customer service . Staff is unhelpful .

Quick in and out.

Large selection of products and friendly staff.

Always love this place!!!