Girls had a great experience, even though we had to wait in line for a bit. Staff was still very engaging and respected the social distancing guidelines. Girls loved their time here!

I came today to get my son his birthday bear and the whole “experience” lasted less than two min, the lady ignored my son ignored me and just rushed through the whole thing. The best thing of build a bear used to be the experience of filling your bear with love and warm wishes and now it’s complete garbage. Definitely not what build a bear used to be.UPDATE: I sent and email and NEVER received an email or call back.

I cannot put into words how amazing all of the employees were at this store. Amazing service, extremely patient with all of the kids, and very friendly. I love bringing my kids in for their birthday bears and they made the experience extremely enjoyable.

1/2021 My wife and oldest grand daughter (teenager) went here. This was their first Build-A-Bear experience. They certainly enjoyed themselves. The bears were of good quality and large selection. The discounts were good. Still not a cheap outing, but fun for sure.The staff was helpful and friendly. They took them through the process from birth to first clothes experiences. All in all they spent about 2 hours. If I know my wife, much of it was shopping for the perfect first outfit. But they enjoyed it. So that is what was important.Now they enjoy taking care of their young bears by hiding their eyes in the scary parts of movies, and making sure they are covered when it is cold out. All in all, a good bonding time for them.Nice clean and healthy experience for both of them. Good times!

Is this place ever not a mad house? There were so many people everywhere with kids absolutely pining for their stuffed toy. I do like some of the features that they have including voice recordings that can be embedded in the stuffed animal along with scented pieces. When you add the stuffed animal with all the possible accessories It can get extremely pricey so save your money! It is nice to have kids pick out their own toy and make it unique leave there is with all the different options available.

Extremely disappointed with the lack of customer service and empathy from all the staff. Upon entering, 2 ladies yelled at us from across the store that open drinks were not allowed inside. I asked if I could set our coffees on a table and continue shopping and she barked No, you cant do that. So we chugged our drinks before entering. She continued to yell, oblivious to how completely inappropriate and obnoxious she was. I even had to tell her at this point that she was being very intense and anxiety inducing. I would expect this kind of behavior at the DMV but come on, Build-a-bear? Ill just find a different store next time.

I went in today to purchase a bear for my nephew. The gift came out great, however the employees at this location were not pleasant, especially the blonde lady working the register. They seemed annoyed at my inquiries even though it was my first time visiting the store. Positive attitude is generally expected in these environments and customer service really makes or breaks your experience.

Even though they really really limit the number of people inside. It was nice experience and my daughter had a blast picking out her dog. The energy the staff have especially with children is awesome. Definitely a great outing so my daughter didnt get cabin fever

Went with my daughter, and picked out one for her and one for my other daughter that wasnt with us. Had a great time picking out our stuffed animal and getting to customize it to their specific liking.

If ya got kids and a lot of money go to build a bear

A great selection of products and a very friendly staff

Horrible customer service. The staff is rude and unhelpful.

My daughter took me for my 60th birthday!

I had a wonderful experience in the store. However, my sons combo panda (he had it for literally less than an hour) ripped at the arm pit and the stuffing is coming out. I literally JUST bought this and gave it to him today. AN HOUR AGO. My son has maybe 100 stuffed animals and none have ever ripped. He’s not rough, I’m a little disappointed especially because I paid nearly $60 for everything. I’d expect better. I’m going to call tomorrow and see if there’s anything that can be done.

My mother went shopping to buy my brother stuffed animal and purchase a mask. She noticed that the mask was too big. When she asked a worker they told her the mask could be returned but she had to wait in line. She waited and the manger Annie was at the register. When my mom was explain the situation to her, she gave my mom dirty looks and refused the refund. She needs to be retrained on people experience and probably should not hold such a position if she can’t handle little issues or appreciate every guest that shops in store.

Very unique gift to give your significant other

Very awesome employees here my moms took my neice and nephew here and they were thrilled! I love seeing the smiles on their faces!

I take my daughter, but I have as much fun as she does

Horrible service for online order pickup. No time frames given just when they feel like doing it they will send an email.

Were here for the pay your age promotion. Price great. Selection good. Few exclusions. Havent been here until today since remodeled. Used to feel warmer and more personalized. Doesnt look better, just rearranged.

Love this place and my kids!!!! Well recommended!

It was cool but not private. I was putting a private message in near and all you hear is Spanish. Its ridiculous the prices.. Its ridiculous

Great experience! The associate China, took time with each child and made it a very special memory. I have been bringing my grandchildren to this Build a Bear annually for the past 6 years. China thank you this visit was the best ever!

We had a great time here celebrating a birthday. The staff was very helpful and friendly. We had a fun time and my daughter loves her Rainbow kitty!

Very nice staff. My daughters bear needed a little bit of stuffing and they were quick to help and did a little surgery to the bear in order to get him all well.

Staff was amazing! Experience was amazing! Everytime we visit we are extremely happy and cant wait to return. Currently collecting all the pokemon Build a bears.

Got my first build a bear here. Definitely a very special and memorable experience. Great service. Very friendly and helpful. Will be coming again for outfits.

The girls during today didnt make this a great experience. I believe that you are buying the experience at Build a Bear... I wa so excited to bring my daughter for the first time. We were the only ones there for much of our 15 minutes in the store. I very much felt like we were a burden. However, my daughter loves her new stuffed toy.

I mean, my daughter loves the place (8 yrs old) I feel its understaffed during the off season. Lot of hard selling going on directly to the kids, but I suppose thats how they make the money. I am sure I will be back

Way over priced for quality of product.

One of the last full stores for Build A Bear, the store locations are being turned into kiosks. The staff was sweet and helpful. Enjoy the store before the chance is gone.

Nice place and good sales

Mel was so nice and helped me make a really special gift! Great experience. Will always be back!

I just got my niece two Bears from here for Christmas and I know shes going to love them, I love them there great and vary soft I should have came here a long time ago.

Great experience with the kids

Super friendly staff. Memorable experience.

Alo is awsome, she was very helpful and friendly. She walked my daughter through the store and helped her pick and choice her bear and accessories. It was my daughters birthday and she made her feel special especially when she had her ring the birthday bell. There is a birthday bear that you pay for according to the childs age. So if they are 5 you pay $5.

Build A Bear been there for the 1st time was a great experience, I like their stages even that I didnt purchase anything because of the super high prices, I saw my In law getting my nephew his bear the price she paid for one I had gotten 2 bears at Disney Store for a lower price so Im glad I save my money and enjoyed someone elses experience! Lmbo

Cute bears

Where else can you build your own bear? 😊

The bears are so cute after they are made and then the different choices of clothes.

Awesome teddy bears. Sweet people.

Although the place was packed when I went there, the service was amazing. The workers did their best to fill the bears with stuffing and the checkout was fast and simple.

Great store, but the flow in store, getting the stuffed toy, etc is awful. Lines and set up dont make a world of sense🙄🤦‍♀️. All hodge podge.

Great for kids and anyone wanting to be a kir and make a bear

Pretty hard to give this place a bad review. Every time I have come to the store, I always leave happy.

Pokemon build a bear I am saying FINALLY

Bears and studded animals are ok .but the people who attend the store not friendly with kids ....

Was called rude and told to get out of the way by a disgruntled employee. Keep in mind, it wasnt busy at the time, and the line was a good 5 feet away. The staff there never seem nice, at the least...

Get ready to spend money for all extra add ons lol

Love this place alot!. I wish I could but every bear in the store!.

Family fun

Like store

Stood in line for 1 hour to be told to get back to the end of the line because someone thold them we cut the line. Now we have to stand here for another hour. Worst customer service ever.

We werent treated to well here, what a shame

A bit high in price but kids love it

Friendly staff! Came in on a day they had select bears for $8. Cant beat that price.

Always amazing customer service!

Friendly people. Fun for kids.

Our bear was professionally stuffed.

Wonderful service, great with my Grandson.

Service and staff great

Very good they are very helpful

Dont know how this place exists. Dumb idea, long lines, not fun. I still wasted my money there though.

Cool place, my daughter loved it

Always overwhelmingly busy. Wish it was staffed a little better. The kids dont seem to mind.

Great place to take your kids, a little over priced.

My daughter love this place

Love you guys

Great and fun volunteers were nice

Everyone is very helpful and sweet

Nice employs and great prices

Lots of fun and a helpful staff

Pass by there did not shop in Woodfield Mall.

Looks like fun.

I love this place

Very good

Kids will love it!

Awesome when I was a kid

Kids love this place

Friendly service

Not fun place

Too crowded and not a lot of direction

Grandjids always like the place

So fun. So expensive.

Good service

Everything in stock I want to purchase

Very pricey everything is additional cost

Cool store

Good prices

Overpriced though

Always good

Looked at the new stuff

Little expensive

I got a unicorn

More than tender place ... you can take the best memory for your children or give away at the same moment that they fill you with magic and amazement

For a bear dressed dress you spend like $ 70 🤑🤑🤑

Excellent

Well