Excellent customer service provided by all the wonderful sales Representatives. Purchased diamond earrings at great price! Staff was very helpful,friendly, professional and willing to share their knowledge on different types of stones and jewelry. Thank you ladies!

Wow, this place is still open? I was hoping they’d be out of business by now. A manager there quoted me a price and then I told her “I’m going out to the car to get cash, I’ll be right back.” No sooner do I come back in she gives me a price that is not discounted like we discussed just 75 seconds before and she made me pay $40 over what we quite literally just talked about.Corporate was called and everyone involved there was appalled that a manager would do such a thing, but when that manager called me back and told me I could come get my money back, she had some lame excuse of “oh I’m sorry, I forgot to apply the discounts.” HOW DOES ONE FORGET THAT QUICKLY WHAT DISCOUNTS YOU JUST TOLD ME ABOUT??! Oh and to top it all off, this store is “closing” so I couldn’t even return the item because I found a killer deal elsewhere.So now that my experience with helzburg has been completely and totally jaded, I don’t ever want to hear anything about this place.

Went to visit twice during the close out sale. The Hispanic manager has a bad unfriendly attitude. I gave her a pass the first time, but the 2nd time she was the same so clearly that is just who is she and must hate her life and job! There is a pleasant, patience, kind, and friendly salesperson by the name of Nicole and she deserves to be manager based on the skills and knowledge a manager embodies. Too bad they are closing in Feb. I wish Nicole the best in her future endeavors.

Absolutely horrible! The women working here are SO rude. Came in to exchange a ring for something I liked better, and wound up asking for a refund so as not to ever give this garbage company any of my money.

So disappointed at the customer service at store level. I hope to get better results with the customer care team.2 weeks later. No alternative to the, Im sorry there is nothing we can offer. No communication from an appropriate level of ownership.There is a reason this location is closing. Too bad Helzerg Diamonds is also unwilling to do the right thing.

This historic place is going out of business on this location only!! Make sure you use your money wisely heres a good chance !!

Staff was so friendly and accommodating . They were knowledgeable and appreciated the sizing and repairs in store. Would definitely recommend and return for other purchases .

Very clean location and the ladies that helped me were super nice and professional.

I know people are typically skeptical of shoppers that leave overly harsh reviews (I know I’m typically skeptical and overlook them) but if you must shop at the Schaumburg location please check your receipt and do not listen to the sales associates. My fiancé and I we’re wedding band shopping, and we were told by the sales representative Leslie “What will it take for you to end your search with us”? So naturally we said a really good price on the bands. Next her and another sales associate went over to the computer and started applying discounts “allegedly”. After it was all set and done, my fiancé and I were really happy at the time with the quoted price and purchased the rings, Leslie then said to us directly “that your balance is paid in full you owe nothing on your rings, we will give you a call when your rings are back from being sized”. So now it’s about two-three weeks later I go to pick up the rings, and I now have a balance, the sales associate Leslie and the store manager “sabenna” advised me that the remaining balance is due to only being charged 10% for my wedding band. So naturally I was pretty upset because this was never mentioned and I was led to believe that we paid for our rings in full. As the old saying goes hind sight is 20/20, I would urge you if you must shop at this location please review your receipts because the sales associates and management will sale you a dream if you’re not vigilant.

TJ was so helpful and knowlegable. She helped us figure out what we wanted in our first wedding rings.

Beautiful rings and diamonds and quality gold thanks to the saleslady Leslie. shes awesome shes the best sales lady ever in Schaumburg she make sure you satisfied when you leave.

Beautiful items. I go for maintenance and repair. Love their selection.

Love Helzberg and have bought all my jewelry from them. Never had a problem but I received a bit of attitude when returning a ring to this store. Not too big of an issue just felt a little weird.

Love the people and service here. Would give 5 stars but I wish they would put their warranty cleaning check offs in the system/an email instead of relying on initials on paper.

If you buy diamonds here, you cant return them. But in other helzberg stores, this is possible. Disappointed with the Manager of this store

Sales Lady helped us find amazing rings. I have never had a bad experience with Helzberg yet.

Excellent customer service and great quality jewelry! They have a variety of pieces... Reasonable pricing.

It was good kinda confusing no one was there to greet us and let us know where to go so we were looking around confused and no one said anything to us. But the lady who did end up helping us was really nice yet there was a guy who worked there that was on the phone and talking very loud and obnoxiously.

This location has the absolute worst customer service. The manager is not polite whatsoever. Refused to help on a simple watch battery replacement due to the fact that it was not purchased at their location. Never coming back here again

Generally a decent store when they open on time. My wife and I have had multiple experiences where they did not open at the scheduled time.

They sold us a wedding band they shouldn’t have and unfortunately had to buy another band! This location they are not very helpful and not knowledgeable at all. ROSEMONT on the other hand is surprisingly knowledgeable and very helpful and because of them we were able to get the right band. Also Woodfield it seems like they don’t want to be there and they just don’t seem to know much of anything. So if you want to save money in the long run I advise to get get everything you need at Rosemont or at least ask them the questions and give you the correct advice!

This location has the absolute worst customer service !

The jeweler at this location is incredible. He fixed the really sad/embarrassing soldering job that the initial jeweler did via the the Helzberg Oak Brook location - the band had pitted markings from the tools and the gold was streatch so thin, it looked very unfinished and as though the jeweler maybe was distracted and placed my ring in the completed pile a bit too soon. Thanks to the Helzberg Woodfield jeweler, my engagement ring and wedding band look better now than the day I got married and owe it all to this guy and his amazing craftsmanship! I wish he was still onsite when I went to pick my ring up my ring this evening so I could thank him personally.

Good jewelry fair prices

Always there to help every time we go there to ha e my fiancés diamonds checked and rings cleaned.

Extremely helpful. A++

I love Helzbergs Diamonds! Git my wedding band at a reasonable price and is a one carat!

Never shop here! Complete scam

Buy All My Diamonds There😁

Friendly and helpful staff

Frauds, sold my boyfriend a natural ruby, turns out its a glass-filled ruby.

Very nice store

Worst customer service

Nice selection, the sales people are a little pushy.