I have been with AT&T for well over 10 years. I am no longer in a contract so I bought a phone on EBay and wanted to switch to that phone. They said that phone couldn’t be used on their network. I have literally been on the phone and at local phone stores trying to get help and understanding on why I can’t use my new device. The representatives keep saying I have “Fraud Protection” which is the reason why I can’t get it switched over… which I don’t have but mind you I have texted every code that they needed and they “ Hate to see me go” by the way the BSing I’ll NEVER recommend this company to anyone!!! They are a pain and all I’m trying to do is use my new phone!!! That’s why I’m ready to go to new carrier.

The lady I worked with was extremely kind. She was very knowledgeable about everything and helped to get my phone set up. The store was very clean and had a nice variety of cases to go with the phone.

I would like to Thank Joshua at the Forest City NC store and Paul at the Shelby NC store for the fast and efficient service as well as being very helpful and friendly. They both was very informative and answered any and all questions we had pertaining to our phones and purchases. Thanks Guys. 5 🌟 from Us

Excellent service at the store in Shelby. Very informative and knowledgeable. The process to switch companies was quick and easy.

At&t has to be the absolute worst! After a terrible experience this week I had to send back a phone and re order a phone! Once I get to the store what should of been a simple process turned into a hour long wait because they MISPLACED the phone amd didn’t know where it was !

Whenever I have a question about how to operate different aspects of my cell phone - this AT&T location always comes through for me. I am a very satisfied customer. I love how I am made to feel as if my concern or question is important to them.

I went in to see about a problem with storage on my iPhone. Turns out it was an issue for Apple to fix. I ended up just upgrading my phone. I was never pressured into anything I didn’t want or need but was treated so nice. I didn’t get the assistant store managers name but he was very kind to help me first. Then a sales consultant Kiah took over from there. She was absolutely the best! She was so patient and very thorough! Y’all go see Kiah at Shelby AT&T!

Fantastic customer service. They took the time to be sure everything worked correctly and all my questions were answered. Great place to shop.

Poor phone selection. Staff needs more training. Good service, but improve your stores. Felt dirty inside!

Went into the store and was greeted as soon as i came in. Worked with Dion Cooper and he was amazing. He helped with everything. Would definitely recommend you guys to check out this store and go see him

I went to the Shelby NC AT&T the employee Paul has helped me so by pointing me in the right direction to gettting things done. He is very knowledgeable and has been able to answer any questions I have. He has went above and beyond to make sure I am helped.

I went into the store and the whole staff made me feel right at home. They helped me with getting exactly what I needed. I would definitely recommend you guys to visit this store in Shelby

Great experience. Helpful and friendly!

They always provide great customer service and go above and beyond to help solve any issues I have with my phone.

Sales people went far beyond what I expected, to get the deals I was looking for

I brought in an iPhone that I received over the internet. The cashier Michelle S. She tried and tried to activate the phone it wouldn’t go, it wouldn’t take a contract. Michelle tried three other representatives no one could fix the problem, the fourth one she called, said to start over new contract new phone. I was in the store for almost two hours and Michelle worked that whole time if she could, she would help a customer while she was on hold. I came in with an X-R and left with a new iPhone 11. Michelle was amazing, she made my day.

Been trying to counsel service for a week now but they keep switching me to other offices.I have cut my phone lines and their modem is on my front porch.I will not pay any more on this account.Its so easy to get am account started but they make it very difficult to counsel.So I did it my self.The hell with at&t

I talked with Alana a store manager about a prepay phone and transferring my phone number from my Verizon acct.she was very knowledgeable, professional and polite. I am 65 and told her I didnt know how to do any of that and she took the time to show me and explain what to do.waiting on a prepay LG phoenix 5 to come in.she explained what all the fees would be and told me she would call when it comes in because they were sold out of all prepay from Christmas.if I am satisfied with AT&T I will probally go to a plan and bundle my direct tv with it.I was stressed to have to go in and ask questions but she made the visit very comfortable for me.I look forward to seeing her again when the phone comes in.

I went to this store to get an upgrade and the people there was nice, friendly and courteous to my needs. They also helped me move my info from my old phone to my new phone. I recommend going to this AT&T for all your needs.

I went in a few days ago to get my moms flip bill changed from a set up under an old phone that was an iPhone to a flip phone so we weren’t getting charged more for something we’re not using or needed, you would think this could had been an easy fix but no, Mr.Zach Hale had to call the head office to do so and was on the phone for at lest a hour I was there for 45 mins of that with him and had to leave but then he stayed on it and got it done and texted me to let me know so. He went out of his way and I am sure that he didn’t have to but I am truly happy that he did. This has to be the best service I had in the last 12 years with AT&T this for sure make the decision to stay that much longer with AT&T.Thank you so much Mr. Zach Hale for your hard work and that extra mile you went for me.I believe that AT&T doesn’t promote you to a better paying job they’re crazy.

The staff is friendly and always willing to help. Will be returning!

The customer service representatives at this location are nice and knowledgeable. It was a lovely change from the usual level of customer service.

The staff is very friendly and helpful

Would not help me with the problem i was having cause i forgot the password

Just plum rude

They were a great bunch of people . I had to return two items that were incorrectly given to me, that I purchased. Upon arriving home found the mistake and returned them with no problem. Then I was given the correct one. While waiting for service I had the opportunity to observe the staff and they were very professional in everthing they did, helping those who needed it. They have a five star in my book.

Great! good customer service like my phone plan.

Sign says 7 but they close at 6:55. Went to Verizon

Katy was an awesome employee, very helpful and stayed late to insure everything was complete!!!They had the phone we wanted and it was a great experience

I know that I did not have the friendliest expression on my face this morning while at the Shelby location (not because of AT&T), but the manager was very professional, helpful, and patient while assisting me. He was thorough in answering my many questions. Im not sure if there is a customer service survey I can fill out or if this will count, but I think his name was Jacob.

Great service and just great all around

Excellent service and they really show concern for your electronics issues.

Made me drive all the way there to meet my son when they couldve just told him we needed to file a claim

Really bad. If the Shelby AT&T store was the only phone store on earth, I would go back to a Campbell’s soup can and piece of string. Don’t count on advance appointments. I scheduled one to purchase an iPhone X two days in advance for 9:30 am arrival and was sent 2 confirming texts from AT&T. I arrived on time only to find the doors locked and store closed although an associate was setting up inside. After my persistant knocking on the door in the freezing cold, she reluctantly opened the door and told me they opened at 10. I tried to explain I had texts I could show her that confirmed my 9:30 appointment. She was clearly disinterested, never apologized, never addressed why I would have been made a 9:30, and rudely suggested I go somewhere else. She essentially left me standing there which was pretty embarrassing. I immediately went to the Forest City location and received prompt, friendly and efficient service from Bryce. What a difference! I then called the Shelby manager Leslie to explain what had happened and was very smugly told, “Ok thanks a lot have a nice day.” Clearly, the Shelby management’s “give a sh*#” buttons are broken. Take my advice, go see Bryce! If it wasn’t for Bryce’s excellent customer service, I would be a Verizon customer today.

We waited over a hour to get my phone we ordered online it was supposed to be ready but apparently the guy never even checked us in at the door Shelby AT&T 😱!!!

Staff was friendly and assisted me in a timely manner. This location has a kiosk to pay any at&t bills. My experience at this location was fantastic and would recommend for potential customers or existing at&t customers.

I was finally able to upgrade my phone. The wait time was long bc of alot of customers but overall Im happy.

Greeted as soon as I arrived. In and out in less than the 30 minutes for signing up for TV and Internet. Latoya was awesome..

The worst ATT store in states. We purchased the new Galaxy Fold for $2000 and the customer services rep ripped of the box and damaged. Also opening the phone without the consent, had put smudges and fingerprints all over the screen putting scratches on it. The manager justified the act by saying its company policy to open the device and ignored the whole complaint. I am taking this matter to the better business Bearau, ATT leadership and also with Samsung. I would recommend customers not to let these representatives inside open your phone boxes which you are paying for. The people there really need to professional and I guess the places really needs a big change in their staff. T Mobile customer service has been excellent in years and ATT completely fails on the customer services and satisfaction.

Went in to check on getting new cell phone service. The agent was very nice and informative. Seemed trustworthy.

Ben is the smartest guy working in this store!!! He knew exactly what to do. Thanks Ben!!!

Tamara gave the best service including great tutorials on my new S8 and Note8. I was a bit lost before that, but she was patient and cleared up all my questions plus more!

New staff...helpful....policies have been amended..been with carrier for years.....thinking of switching to save money.

Worked with the manager on an issue. It was resolved professionally and was treated with respect

The sales people in this store are extremely helpful and knowledgeable. You really feel like they want you to have the best service for the best price.

Very nice people! Not pushy and ready to help

Customer service is good, need more phone supply

Friendly service and they were very knowledgeable

Alex helped us terminate service for my deceased uncle. During the process I asked him a question which led to him discovering that we were way over paying for our services. Once he got the service terminated, he proceeded to help us.Thank you Alex!

La Toya is sweet and super proffessional and knowlegable! We always go to Shelby AT&T store when we need help with our devices because thwey treat their customers right. 😊

Love the staff....takes way tooooo long...plan on an all day thing!

Always very helpful. Anytime I need anything they are always there to help.

Great

Really a experience, well knowledged personal.

Sales person very knowledgeable, new the products and made the sale.

Very helpful

Very respectful employees but very terrible internet service provider!! No doubt about that do not recommended any of there services

Got somethings accomplished.

Amazingly friendly and knowledgeable staff.

I have had a problem with my bill for months now and they have yet to fix it. I have called and visited the store countless times. They rarely answer the phone and when they do they are too busy to help you. My AT&T experience has been nothing but trouble and I will never again be an AT&T customer. I would give negative stars if I could.

Not enough ppl to take on customers and the wait is long

Brandon was awesome. Great experience.

Forest City is way better

They was so kind and friendly to me!

Excellent customer service and knowledgeable staff

I came confused and i left confused..This been going on for months..I want to stop service and get this off my credit.

The customer service is slow and nobody acknowledges you upon arrive. Customers cannot pay the bill with the account phone number at the service center machine so if you dont have your account number in hand you have to wait on assistance. I RECENTLY WENT THERE TO RETURN SOME EQUIPMENT AND WAS TOLD TO TAKE TO A UPS SHIPPING STORE AND WHEN I TOLD THE MANAGER THAT I PAY HERE SO WHY SHOULD I HAVE TO TRAVEL ACROSS TOWN SHE SAID BECAUSE IF YOU DONT THEYLL PUT $150.00 AGAINST MY CREDIT IN FRONT OF ALL THE CUSTOMERS. AVOID THIS PLACE AT ALL COSTS.

They dont make you hold on for a long time.

The staff was very friendly and helpful

Very helpful and friendly staff!!

Good service very nice.

Got note 9, nice phone

Representative was very helpful

Very friendly and awesome staff!

Ive already made a post about my rating in the recent past.

Wait times are ridiculous! I waited for an hour and had to leave to return to work. Never got any assistance. Its like that every time I have to go.

I love this place

Went in there when phone lost photos and the gal found them for me

Very helpful staff

If it was not for Latonya is the Shelby office they would have rated a -25, thank you for not being stupid idiots like the rest of the morons that work for AT&T.

Seems to be a very expensive deposit required no matter how good your credit is.

I consider them as my family!!!!

I call the number they want answer the phones I called for an hour straight

No help on the thing i was looking for

VERY good assistance

Very helpful.

No help

Great

Rip off

Disgusting....false ads.

They know how to swindle

Great service

Paying Bills

Good service

Great service

Great customer service

Awesome

Great deals

Answered all my questions

Worse visit ever