Lita and Dillon were amazing. What a wonderful experience was. We had stopped coming to this particular t mobile because of past experiences. I saw a watch I wanted and it was in stock at this store so we gave another try and are very happy we did. The customer service was excellent the atmosphere was a whole new experience. Thank you the respect has returned. We were very happy with todays experience. Thank you

Stephen at T Mobile is super. He got me up and going really fast. He is such a great guy Thank you Stephen 😊

Dillon was awesome! Got my upgraded phone up and running in no time. Excellent service!

Dillon was absolutely amazing, I hope his hot pockets are always evenly cooked. He went above and beyond to help us out and if someone in charge is reading this, he deserves a raise. He was so friendly!!!

Lita Justin a Emily were delightful and so helpful! I will be recommending this store because of customer service experience.

Wonderful team, everyone was working together very well. Justin’s customer service was exceptional, he did a very great job at recommending products and took us right to what we were looking for. He assisted us with opening a new account with T-Mobile and let us know about promotions that were running to help with our purchase. We were able to get exactly what we needed for less than what we expected to spend. We plan to come back in the future to add voice lines and would love to work with Justin again. He was very personable and answered all questions that we had.

Dillon and Lita were awesome, very professional and knowledgeable and would love to have their help anytime!

I cannot say enough nice things about how Dillon helped me with my business account set-up and the ordering of our phones! He was patient and super easy to talk to as he guided me through this process and answered all of my questions. I would recommend to anyone needing mobile phone service in this area to go to this location of T-Mobile (there are two in close proximity) to seek Dillons service. The other folks in this location including his manager Lita, were also very nice and helpful!

Came in for a charger for my phone. Dillon was wonderful with guiding me to a new phone because I was running out of storage and got my husband some earphones. Great salesperson and great atmosphere

What a wonderful environment to be in. The employees were super helpful when it came to getting my new phones. They went out of the way to make sure we had everything on our new phones. Definitely get help from these guys they know what they are doing. Thanks Lita, Justin and Gerardo

Stephen did a great job helping us out

I came in needing my phone information transfered after getting the phones through the mail! LITA was so patient and helpful! Justin and Gerardo helped us with learning and porting our phones!! I recommend this store, I will be recommending my friends and family!!! This is what above and beyond looks like!!

Stop in to see about getting 2 lines. G and Dillon was very helpful at assisting me. Im blind in one eye so most people in public treat me like so but these 2 gentleman treated me with respect and like I was actually a human and for that I applaud there customer service. This store was amazing.

I have never ever been treated so well at a phone store!!! Lacey is very personable, knowledgeable and very professional!! She was eager to help me change over to T Mobil and I will always send friends to this store!! She was my “Rock Star” today.

I went to the store this morning and was assisted by Lita, who was absolutely wonderful. She helped me with my many questions, and made sure I was getting the best options available. Very grateful for Lita! Thanks so very much.

You all were excellent, came over from Verizon and was on hold for such a long time with Verizon and Justin and Lita and Gerardo were so patient with putting our contacts in, I recommend this store!!

Justin and Lita are so patient with us old folks and its been such a pleasure. I would recommend this store next to checkers over any store. They are so patient. Will be returning for the future.

I went in to T-Mobile in Shelby,NC to upgrade my service, My sales person was Gerardo. He is a very intelligent young man. He helped me with all my service and answered all my questions, so I recommend anyone who is interested in service with them please go visit him!!!

Came in the store wanting to switch from boost Mobile. Dillon was very helpful and knowledgeable he help me get setup on the right plan for me and it was quick and easy. Would definitely recommend Dillon to get setup.

Great customer service from Lita! I loved her help, she helped me through the whole process! Love the store

I have been with T-Mobile for 18 years and this was one of the best experiences. Quick, easy, and they knew what they were doing. Employees were upbeat and joking and made it that much better.

Great experience very helpful with my technical problems on my phone. Dillon was patient and very informative. G was also very helpful in the random questions I had and he also help with my phone. Very wonderful experience.

Dillon Was An Excellent Mobile Expert. He Helped Me With My Phone Issue. I Will Recommend Others To This Location.

Excellent service. Gerardo was friendly and knowledgeable. Lita was above excellent. She set everything up for us.

Emily did a fantastic job for me at the T-Mobile store she was wonderful

Dillon was great at helping me get setup on my grand daughters plan.would totally recommend this location

Gerardo did a great job. Definitely come get phones from him. Wonderful personDillon was a great help as well

Dillon did a great job signing us up today. Will get good service now. Had a good time

Came in to get my numbers ported. Verizon was giving me a hard time but Dillon was able to get me signed in and generate the transfer pin and was finally able to switch over bourgan help me with setting up my phone they were awesome in assisting me and the manager Lita was amazing. Will be referring all my friends to this wonderful store they take great care of you.

Gerardo Hernandez was very professional fixing the problem I came in with. Not only was he professional and fixed my phone issue it also helped that he has a sense of humour.... That helps a lot to calm down a customer who has or is having a bad day!!! Mr. Hernandez went out of his way to help me have a better day!Thank you Mr. Hernandez!!!Sincerely,AprilCame in on March 3, 2021

Lita the manager is so great every time I come in the store! Great customer service each time! I would recommend this store overall store around here!!

Came in today and Dillon was very helpful and patient with me. He help me reset my pin and get me logged into the T-Mobile app for me. Would totally recommend Dillon and this store!!!

Dillon& imani They treated me with a very special care and attention love those guys did a great job

Dillon is the BEST!!!! He helped me with my issue and in a very fast manner & saved me LOTS of money. If you need assistance definitely see Dillon!!!!!

Great service from employees and phone I been there for years and telling everyone I can how good they are customer for life

Lita, Dillon, Lacy, Dutch were so amazing they helped us switch our phones from Verizon and actually got our bill way cheaper than it was

Dillon was very helpful and I appreciate all his help. Very courteous and professional.

DILLON WAS AWESOME VERY PROFESSIONAL TOOK GREAT CARE OF US.

Lita, Dillon, and lacy were so helpful. We switched to T-Mobile and they got our bill down almost 100$ from what it was.

Lacey was really awesome super helpful very nice and amazing

Lacey was exceptional. Great knowledge and patience

Justin,Lisa,Imani,Gerardo were very Great I had Excellent Service and will be a excited new T-Mobile customer

Great customer service... thanks Justin, dilli N, lita

The best T-Mobile store on this areaThe staff always going about and beyondThere is a future on T-Mobile with staff like this

Lacy was an excellent assistant. She was very helpful.

Dillon was very helpful he helped me pick a phone out for my wife and helped me transfer all my info for me and even explained the benefits of the apple watch so I ended up getting a s6 watch for my iPhone!!

DJ was a great sales person and extremely helpful with getting my account and tablets set up.WillRecommend DJ to all my friends and family. She is very fast and efficient.

Purchased new phone today and I received outstanding service today from staff and management. I would recommend anyone needing a phone to come to T-Mobile in Shelby for great and outstanding service. Go see Helen, Justin, and Lacey

Gerardo was such a great helper. Highly recommend

Dee and Dj were extremely helpful. I had an issue with the representatives on the phone who were rude, and these two ladies resolved the entire situation. They didn’t let me leave the store without it being resolved and I really appreciated it. I even came back to upgrade my phone the same day and DJ helped me every step of the way. Thanks to these two wonderful ladies, I received the beat customer service I’ve ever had.

Did a great job

Great customer service from Imani! She was wonderful

Dillon and mani were extremely helpful and explained everything to us.

Great customer service! Ask for Justin, he will NOT disappoint you!

Changed from previous provider to T-Mobile and met Dillon whom was most knowledgeable and professional in setting up new account and transferring our existing phones to new account. His stellar customer service made the switch worthwhile. Happy new customers, thanks Dillon

Gerardo and Lita at tmobile in Shelby next to checkers was wonderful. They are very nice and informed me of everything i would get with my new account..

Dillion is great!!! Thanks for all the help!!

I personally want to Thank DJ for all her customer service experience. She listened and took her time to helped me with my upgrade and transfer of phones. I highly recommend This store. Thank you again!

The representative Crystal helps me with any issue or detail concerning my phone that Ive ever had. She does an exceptional job! I love her, ask for her shes been there for at least 4 years or since Ive been going to that store.

Dillon provided great service!!! Very knowledgeable.

Came in today to purchase a new phone and DJ was awesome! She helped me from beginning to end and made sure I got great customer service!! Thanks DJ

Justin & Lita provided me Great Great service & super efficient!! Very professional & nice!! Everything went very smoothly!!

Justin was a great help and very knowledgeable. He helped us with new service and set up 2 new phones. He had a wonderful attitude as did the other employees at this Shelby store.

Dillon was a great help with an excellent attitude. Set 2 new phones up for wife and I and installed screen protectors.. great guy..

Gerardo was particularly understanding, capable, and helpful to me the other day. I appreciated the fantastic experience of working with him, and Ive enjoyed working with T-Mobile in the broader sense as well really.

Dillon and dj was awesome and helped me get my new note 20 ultra setup with my new case.

Justin was real good about answering all questions and was real helpful on setting up my phone. Was polite and curious.

Lita is absolutely wonderful

Luta always go above and beyond for me I reccomend her

Lita was absolutely wonderful helping me with my phone and tv

Dj did an awesome job helping me and my husband upgrade our phones. Thank you so much for the awesome job!

Awesome experience ty so much.

Justin was one of the most helpful sales people I have ever had he is an awesome T-Mobile employee

Gerardo was AMAZING! He really went above and beyond to make sure all of my stuff went to my new phone!

Very nice and fast service.

Couldnt get anything done.Have to go on line.

Excellent service from Justin went the extra mile too help me get my straight talk info

Crystal helped me, she was awesome. Got me a new account and phone. All experts were friendly, great experience. Thanks

The employees are awesome. DJ,Dillon, Justin took their time and were very pleasant and professional.

Justin served me today. He was patient and kind. Thank you Justin for your spirit of excellency.

Justin was very friendly, explained that my screensaver on the phone was bowed and thats why it was difficult to tap the keys. Also said my case was causing some of the problem. Very helpful for someone with new phone.

Dj was a great a person, she was awesome setting up my phone.Thank you so much Dj

Dee was so great she even broke down my bill helped me understand it then she helped me upgrade my phone transferred everything we even talked about her future she made me feel love and wanna come back

Dj helped me with my phone! Everything was very smooth and simple. Give that girl a raise!

DJ WAS AWESOME. SHE QUICKLY WAS ABLE TO FIX MY ISSUE.

Lita was an awesome sales person

The clerks here done an amazing job would absolutely recommend

Dj was a wonderful help our experience went smoothly all thanks to her!!!

Dijiona WAS VERY HELPFUL SHE EXPLAINED TO ME THE PLANS SHE MADE SURE I GOT THE BEST DEAL SET MY PHONE UP SHE MADE SURE EVERYTHING WAS GREAT AND MADE ME HAVE THE BEST RELATIONSHIP WITH TMOBILE I WILL BE BACK SHE EVEN SET MY PHONE UP TO MY CAR

-10 bad customers service man to the store hung up on me and when I came to the store told me I had to leave

DJ was an awesome person to talk to and she was really helpful, highly recommended.

DJ was very helpful and patient with me and was able to fix the things I had difficulty with on setting up my IPhone

We had great service and Lita was super nice!

Excellent service 👏

Takes a long time to do anything with your account.

Dillon and just was excellent customer service help me transfer my data and log into my banking apps and all the other app. Would highly recommend them!!!

Great service for problem that has been happening for awhile. Thanks a lot.

DJ was funny and helpful lol

Service above and beyond great dee and Dillon are great.

Justin was very helpful with my prepaid setup