Midas has completed many repairs on all of our vehicles. They are the best! Especially Rob and Joey. They always go above and beyond! I would recommend them to anyone.
My car randomly broke down in the middle of the night so I took it to Midas and they fixed it the very next day! Tyler was so helpful and understanding! I definitely recommend bring your car here for repairs!
New manager Tyler is great!! Professional, knowledgeable, friendly, and values your business! Will be returning for all future visits.
I would recommend these guys to anyone. Great customer service and always willing to get you in within a crunch. Sometimes will get you in after hours if it is an emergency. Love that! Friendly and always honest about The repairs on your car.
Took my vehicle in the said I needed my front end rebuilt. They done the work, I picked up my vehicle and it wasn’t my front end, it was a hub assembly that was bad and said when I got the money they’d fix it!!!! Now my front end pops and squeaks and didn’t before. Over 3000 later and the problem wasn’t fixed! I had to rent a car to go to Ft Campbell to see my son off to Iran. Thx Midas for taking advantage of a single military mom! I called corporate and they would never call me back. I would never recommend them! I believe wholeheartedly I was done this way because I had to make a complaint on the previous manager for treating my young daughter poorly. It was almost 100 degrees out and she came in and sat in a chair and he said to her what you couldn’t wait outside on your mom?
Replaced the starter on my 2010 Hyundai Sonata. Always professional and timely.
It was close to closing time, but they took us in for a very vital repair. We were on vacation heading to Florida. Really helped us and were very professional and nice about it.
The guys there took me in on a Saturday without an appointment and got my car fixed fast! Excellent work at a great price without any Drama!! Ill be back!!
I have been going to this Midas since I moved to the area. They’ve helped me out through three different vehicles and been very up front about what’s been going on with my car.
Stopped in because of nail in tire.Had a great experience. Friendly atmosphere and great service. I will be back.
While waiting for my brake change I was able to learn a lot about the employee who was FaceTiming with his mistress the whole time. I got learn about each of their interest and hobbies. Why they wanted out of their relationships and how it was going to workout. The best part was how the employee did nothing but hide in the back corner away from the camera. Not a fun experience at all.
They do good work but you will pay a lot more there.
Outstanding customer service! Ran over a bolt at work and I live in a different town so I was stranded. They got me right in. No wait at all. Had a new tire replaced in less than 45 minutes. Exceptional service!!!! :)
Tried to tell what I needed. The cost was out in left field. Wanted to charge $ 700 in parts and it only cost me $ 250 for same parts what mark up
Superior customer service and workmanship, a customer for life Ive become. Great guys.
Good service. Done quickly.
Comfortable atmosphere and the employees were kind and knowledgeable. Work performed on my vehicle was great, however I didnt receive what I paid for as far as a full inspection goes. They only checked SOME (some as in they checked maybe 5 things) I was concerned about, i still have unresolved issues with my vehicle that I now have to take more time and money to have someone look at THROUGHLY and completely. I expected that if I voiced my concerns to the employees about certain issues they would surely check them out, if not for MY PEACE OF MIND. I guess its my fault for having unrealistic expectations of people.
Awesome service and fair prices!
Midas took great care of my car. I had a tire blow out on me and they gave me a new set making me feel really safe. I got the old set about two years ago from a Walmart and have had nothing but problems out of them. Midas got me a safe set and a warranty for all! They even repaired the sensor that was almost destroyed from the blow out. I’m thankful, thank you Midas crew.
They got me in short notice.
The employees were nice, knowledgeable and fast!
They are honest, friendly, and try hard to save money and work fast. Found the problem in my girlfriends daughter car right away. Recommend without hesitation.
Rob is one of the best manager he did everything in a timely manner and they also did a good job putting a caliper on at such short notice
Nick was a very helpful dude even tho we went in for a simple oil change however we seen the filters and was beyond belief amongst other things great call Nick and your a great customer service dude and of course we knew our tires needed replaced therefore he made a phone call and tires were here in 15 minutes
My wife went to the Shelbyville Midas with a $19.99 regular oil change coupon. She came home with a $822.74 receipt that included a $99.99 Cooling system fluid exchange, a $99.99 Engine oil flush with chemical and protection, $89.99 Power steering fluid exchange with chemical, $59.99 Brake flush, $128.99 Thermostat Housing (not sure what that means), $193.99 Valve Cover Gasket ($20 discount) and a $42.99 Air filter: remove and replace....OBTW: the $19.99 oil change turned into $71.99 ($52.65 synthetic upgrade and labor of $19.34). So the Oil change charges were $7.36 for the Oil filter, Synthetic oil (5 qt) $41.45, Oil Disposal $1.84 and a premium charge of $2 (not sure what a $2 premium charge is. OBTW: we did get a FREE Tire Rotation. This occured on December 18th>>>one week before Christmas. Really sad that they didnt give me a jelly bean of the month subscription like they did in the movie Christmas Vacation......It took me two days to write this review. I really wonder how hard they were laughing when she drove off their lot?????Saw your response asking how how we can help>>>>>How about just doing the simple task of what you lured my spouse in with a coupon and then fulfilling that advertised service of $19.99 instead of baiting her into a $822.74 auto repair bill.Shame on you and your business ethics & principles.Heres Websters definition:Principlesnounplural noun: principles1.a fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning.eth·icsnoun1. moral principles that govern a persons behavior or the conducting of an activity.
Rob, the store manager, had great customer service. Sometimes when dealing with vehicle service folks you don’t always get that. I was very satisfied and will be going back for sure.
Good in a pinch. Technicians are very competent!
Mixing oil weight is a standard practice here. While i disagree with the practices here I wont name anyone in particular however the district manager seems to be inexperienced in customer service and something as simple as invoicing. I am currently still waiting on that email.
In and out. Very friendly
It was terrible. My truck and a car was in the what,3 bay building and like 4 techs.walking around and it took an hour and a half to change 2 tires. I wouldnt recommend, No, No,No.
Fast friendly service.
They did good work but way expensive for where Im from but would go back the guys there where nice and actually talk to you
Always have a good experience with Shelbyville Midas. I’ve taken my car here for the last two or three years. All employees are super nice, straightforward, and professional. Highly recommend them.
The guys are always nice and they always make things right. Ive always had great service and theyre good at finding out what is wrong with my car. I wouldnt go anywhere else. If you want great service for your car take it to the Shelbyville, IN Midas. Keep up the great work guys!
We started having issues with our Honda Odyssey van on a Friday afternoon when we were 550 miles from home. The guys at this Midas were so kind and able to diagnose and fix the problem in under 2 hours. The pricing was right in line with our trusted mechanic from home. We are so grateful for their help to get us back on the road!
First off, props for being open till 5 on Sunday! We got there around 4:30 they stayed open well past 5 and had no problem with it. Very professional. Really appreciated them helping us out. Will definitely go back.
I have never had a bad experience at this Midas. They are always friendly, quick, and professional. Making an appointment online is easy too.
The workers are very nice and know what they are doing. Chase especially was very helpful and incredibly customer friendly. I had my car break down and took it here to have work done and if I didnt live so far away I would come here for all repairs in the future. I would definitely recommend to anyone in the area.
These guys did a great job helping me get things figured out with my vehicle. They took the time to show me and explain exactly what was wrong and what I would need. Great service and management team! We will definitely go back to them again.
Great service
Had excellent service prior to todays visit. Went in today to see about getting a plug patch in a tire. Put my truck on the lift and walked away. Came back about fifteen minutes later finally sprayed it with soapy water and then walked away again. I then noticed all three techs working are now replacing a headlight on the same car, while the soap is drying up on my tire defeating the purpose of finding the leak. After no one had hands on my truck for 30 minutes, Im notifed that it needs a valve stem. So just short of an hour to even get info on what was wrong. I would have been ok with it if they would have stayed with my truck from start to finish instead of bouncing around from one project to another. And three people for a headlight? Idk about that.
The mechanics are friendly and they know their job well. Management is friendly and helpful. I think their prices are reasonable. Would recommend.
Great management and great mechanics very friendly and fast they will get you in and out in no time
I had them in the past to attempt to put a muffler a very simple job on a Vermeer brush chipper . They actually took off my factory mount for the motor and cut it to use as a muffler bracket. Which was probably a two or $300 part that they used of mine and destroyed my unit. How stupid are they I would give them no stars if I could. I talk to the upper management In the past and he was just a stupid and unprofessional as the rest of them my advice to you is stay clear of these people all they want to do is smoke your wallet
Very pleased with service!!
Ive been here twice in the last month. The guys were friendly and they gave me a great price on the exhaust work I needed. The job was done quickly and I am very happy with their work. Thanks!
My low tire pressure light came on in my car so I stopped to have it checked. The young man stopped what he was doing and came out to help me. I wish I could remember his name but I cant. He was delightful to talk with, esp when he found out I was new to the area. He corrected my issue promptly and had me on my way. He refused to take my tip. God Bless Him
The guys were very nice. We driving through to go on vacation and heard our breaks grinding and they got us in right away only to find out everything was good. Thank you!
Needed some help, car cradle shield came off and Rick (Manager) and Brandon helped me right away to get me back on the road. These guys are great!!! Thank you Midas!!
Do you all prey on the elderly???? See them coming and just see dollar signs in you alls greedy eyes????? I think you all do!!! My frail 74 yr old father took his Jeep Wrangler 4 door in to be looked at AFTER you all looked it over you told him that its going to cost $1,000 after parts and labor!!! He came over to my house and told me what you ALL told him!!I told my dad, to go get a second opinion, I told him Esters is a GREAT mechanic and I NEVER been ripped off by him or his shop. Told my dad he SHOULDNT of ever took it to your alls shop, cause 8 yrs ago I took my van there $400 dollars later when you all called me to say you all fixed it, picked it up it was worse than when I dropped it off, took it to another mechanic and another $400 dollars later fixed!Any last week my dad took his Jeep Wrangler to Esters he looked at it, SAME PART and LABOR you all told my dad would cost $1000 cost him today $275, Ester order the part last week, came in today!Please, if youre a senior citizen be careful to where you take your vehicle to, or if your a woman or a man that DOESNT know much about vehicles cause Midas WILL prey on your ignorance and try to make killing! Not caring if your a senior citizen and might be on a fixed income! Honestly I think they all seen a NICE Jeep Wrangler and thought heres a man with money, not thinking it could been brought for him!!People please BEWARE and stay away from this place!! Wouldnt be giving it one star but forced to give it one unfortunately!!
Excellent Customer ServiceGreat time management, reasonable prices.
I took my truck to get my a/c look at. I told my a/c stop working after every winter for the last 3 years and get refill by them. This is the only month I have to extra money to get it fix. They said there maybe a small leak in the system. They said they couldnt see anything and there is a leak it was small and I just need to refill after ever year. So I told to recharge it, they did, after not driving it more then a hour the a/c stop working again. I took it back the same day only a few hours has pass and told thea/c stop working again. It took 3 of them to find the leak, it will take $400 to fix, I told I cant afford it. I ask for a refund on the recharge, they said no because I made the leak bigger by driving and because they couldnt see it the first time. Only way I will get a free recharge is get fix by them in two months. I never get back to them anymore
My Daughter needed new tires on the front of her car. Midas was helpful, I had called and talked to Rick, gave me price options and got us in as soon as we drove there.
Midas in Shelbyville Indiana did amazing job on my car! First time brought it in for an alignment they told me it was a bad tire not to waste money and pointed out where the tire was bad! Also got an oil change! They took no time at all and got the job done. Next time I brought the car in I had an issue with something that was cracking humming etc. They told me it was the alternator after everyone was telling me it was my lifters . The two gentleman at this Midas got the job done in just about an hour well worth taking your vechicle there. Very reasonable!!!! Thanks Rick and the rest of the Midas crew
Excellent service from both Nate and Chase. Had a small issue but went out of their way to make it right and keep us happy. Very hard to find great customer service. Hit the jackpot here. Thanks sooo much!
Super nice mechanics and fast service
Been here a few times with various vehicles and depending on who is working you could get a great deal or not so great, ha.Some employees really try to upsell you on repairs even if its not quite time to replace parts yet.Then other employees will say come back in 6 months for a follow up check up too see if you need repairs at that time. So can be hit or miss sometimes here.The work they do is guaranteed and they seem to always do very good work, so thats a big plus!Just beware of possible unnecessary up sells, which can happen at any auto repair shop. Overall a good place, good work, and average prices.
Awesome!! Will definitely be back for all my vehicle engine, brake needs!!
Great service
Went in to have my oil changed and also had a slow leak in my tire. They patched my tire for free! The place is under new management and is doing a great job :)
Fast Friendly Service, Joey Did A Great Job & Was Very Professional And Helpful.
Had a flat on I74. Originally tried Walmart in Shelbyville. They had an hour wait and there was three workers basically doing nothing. We called Midas, told him our car make and model and he had the tire set aside and ready for us even before we got there. He replaced the new tire on our rim and had us on our way in less than 15 minutes. Great quick service, no sales pitch; just straight to the point.
They tried to sell me on brakes and rotors (I bought this car new less than a year ago and put less than 15,000 miles on it, it doesnt need rotors) during my oil change and tire rotation, then lost(or stole) the wheel key that can only be acquired from the manufacturer. Upon calling to locate my missing tool(without it I cant even change a flat tire) the manger was rude, put words in my mouth and would not make any effort towards solving my problem, that they caused. Now, itll be a week and a half until I can have a replacement key sent. Go here if you dont mind being bent over a barrel and getting screwed.
Had my Jeep oil change here. Staff was nice and the process was quick. They even informed me about a problem with a part on my Jeep and showed me what was wrong!
Liars and thives never will go to this store again tried to charge me 78.00 for something under warranty and lied and said they dont cover other stores work ..
Did a great job for a fair price!
Was in need of brakes and when i called the manager dan he was very inviting on the phone. after i chose to take my car to midas i felt very comfortable being there, they offered to show me my brakes up close and in person, we agreed on a price and i will say that my brakes are in great shape and i will be back in the future for all service needs
Always have a good experience here.
Thanks for all your help Rick!
My brother was in this Midas today, July 13th, to have his A/C unit checked out and fixed. This is for his 2011 Ford Escape... He let them know that each year it has problems and needs recharged, so they said they would look into the issue. Long story short, they said they didnt find a leak, charged the unit and sent him on his way. Within an hour, the A/C again wasnt working, so he went back. They rechecked and now concluded the condenser had a hole in it and they quoted $400 to replace the unit and would redo the ac recharge for him for free. He couldnt afford it, so he asked for a refund on the job, since they wasted his money by charging a system with a hole in it. Anyone familiar with AC systems knows that you should properly Vacuum the system for an extended period of time, to be sure that the system will actual hold the pressure of the new refrigerant. Most shops will perform a vacuum test to see if it holds for a full hour, obviously Midas did not or they would have identified the problem. They proceed to blame him for the leak, saying it was because he drove it after the job was complete. ???????? Completely wasted my brothers money and now will not give him a refund for their lack of competence. What the gave him, was the opportunity to pay them $400 for a job he couldnt afford to do, before they wasted his $120 on a recharge. They agreed to recharge for free, but only if he has them do the work to replace the condenser.... I will do on his behalf for $200 and this will include the price of a new condenser, refrigerant, A/C Manifold gauges, and a vacuum.(condenser-$60, refrigerant-$20, gauges-$60, vacuum $60). Unbelievable that they are not willing to take responsibility for their lack of thorough work.
Good knowledgeable people... fair prices
Best prices and service around
Horrible spent nearly 5000.00 in that shop. 90% of work i had done had to go back to shop numerous times....out dated equipment.....inexperience mechanics.....never take back there again......staff is friendly, but apologize get old.....doesnt correct the problems ......truck owners beware, not a place to have diesel or truck work done....anything for that matter unless you dont mind making several trips back there just not to have it done properly and still end up repairing yourself........
Modifications on my exhaust on Camaro were excellent. She sounds so mean now!
Good Service! Okay pricing!
Due to there prices they can usually get you in for an expensive fix. They have always fixed my problems on a short notice.
Very thorough.
Great service and prices
Most over priced place Ive ever came across. Taking gross advantage of people
Fast service and honest
Always willing to help
Oil sprayed all over car and drained in the street. They told me to bring my car back in. I made them come to my house. They showed up without a Jack or tools and thought they were going to use mine.
This place is the worst place ever. Like they checked my car and everything but everything they said was wrong. Like wrong . Never take your car there. Never never.
Six hours to fix my breaks and repairs cost a small fortune.
Sprayed oil all over the inside of engine compartment and left it.