I walked in to see if I could upgrade my iPhone to a newer model and the customer service staff was more helpful than I could ever imagine. They helped me sync my data, answered all my questions and even went over the trade in promotion word by word !What a great store and staff !!!

Keith- great customer service and support. It goes a long way and is very appreciated!

I recently went to T-Mobile to switch my SIM card from Sprint to T-mobile and change my data plan. I received some of the best service I’ve had in a while. I typically dread going to the phone store at all costs unless I need an upgrade. Phat Rob was the one who helped me and my husband. He even gave my 1 yr. old toddler a toy to keep him entertained. Definitely will be back.

I had an amazing experience! Everyone was so helpful especially Rob! This is the type of service that creates lifelong customers!

WORST EXAMPLE OF MANAGEMENT, at 1511 military time. My gf and i arrived at this store for a new cell phone. Immediately upon walking into the store. I was kicked out for not wearing a mask, as i noticed the floor manager without a mask!! and partial green beard... i will be filling a lawsuit against this location if actions is not taken. Its federal law.

I absolutely love T-Mobile. I switched carriers and the employees were nothing but kind and courteous with all the patience in the world. JESSICA was my primary helper and I must say she is one incredible person that loves her job and what she does. Her heart is IN IT!!!! If your considering switching carriers I would highly recommend. My previous carrier was going to give me a trade in value of $214 for a 64 GB iPhone 8 Plus. T-Mobile gave me a $600 credit. CHECK THEM OUT!!!!! By the way it was the T-Mobile off Fairview Road in Simpsonville. Thanks for attending my Ted Talk. 🤣😂

Mykala and Charlie were the best! They stayed with us over closing hours to make sure everything was set up! We did the tnx( switched to T-Mobile service) and We upgraded our phones to the 12pro max! The customer service was awesome! I had no complaints! I would recommend them to anyone!

Phat Rob was so helpful setting up my phone and charles was great getting me my new phone! Come here they are awesome

Jessica was friendly, helpful, and professional. Since I had my old cell phone for 4 years, I had a lot of questions, and Jessica answered, making it an easier transition to new phones. Jessica also explained options and plans to me. Nice business and the manager was very helpful as well.

Carlos was excellent in helping us transfer 4 lines from verizon and got them all swapped in a quick manner. Would highly recommend. Thank you Carlos!

I recieved great customer service.

I went into the store for account service (adding a line) and was greatly satisfied with the visit. Jessica took great care of my brother and I. She was professional, patient, and knowledgable. Her positive attitude and friendly demeanor made our experience a memorable one!The staff was very friendly and attentive to everyone in the store. Thank you for a wonderful experience!-Vladimir

Jessica is AWESOME. She takes care of my needs every single time I come here. I refuse to go to any other store because she has always been so respectful and very helpful when I come in.

Best experience I have ever had in a phone store. Quick and easy. Jessica was so technically savvy and had great customer service skills.

Jessica is a professional, knowledgeable, very fluent.as a returning customer, Im very pleased and smiling.Shes a wonderful person! We just love T-Mobile!

Rob was very helpful and his customer service was exceptional.

Jessica Y was amazing! She helped me through a difficult situation with great customer service! I would recommend coming to see her and you will be taken care of!

Carlos helped me out with phone, good servc.

Maryam & Jessica are great and very helpful. I would advise anyone who needs help to see them

Always too many people there; the employees hate their job. Terrible customer service. It’s so bad, I’d rather drive 30 minutes just to get served at another location

I visited the store in simpsonville, I was attended by Charles, he is an excellent representative, friendly, efficient, he helped me with all my concerns and offered me the best options to save on my service plan. Thanks Charles !!🤗Maggie.

Expect to wait upwards of an hour to be spoken to. After there finally speak to you youll either be told they cant help you or they will make a mistake and cant process your request. The rep I spoke with asked for my ID and phone number 3 times before finally being able to access my account. Once they did they did an upgrade for the willing phone and I was told I would have to wait 30 minutes for it to be removed from the system.

Jessica gave me the best advice and she has no hidden agenda just here to help the customer get what we need!!!!

Raven was very efficient and nice ! If I ever needed help I would definitely go to her !

Jessica was very informative and nice just not good at giving directions lol

Jessica was very professional. Would recommend her to other potential customers.

Jessica was very professional and helpful! Love her customer service ❤️❤️

Excellent service and no wait time when I went in Saturday. Mandy R. was great and very patient answering my questions about the iPhone Pro Max, the payment plan, and how to return it if they dont like it since it was for my husband for Fathers Day. I didnt activate it Saturday because the surprise would have been ruined so I went back Sunday afternoon to active it after my husband opened his Fathers Day gift and confirmed it was the iPhone he wanted and Carlos S. was there this time, understood exactly what I needed, and quickly had everything all set up. The stores manager, Ashley, was there too and answered some questions I had about reducing my monthly payment, she was very knowledgeable and kind, and even gave me a T-Mobile goody bag which I love. Weve been with T-Mobile for years and each time we go to the Fairview Station store they make us feel like were just as important to them as the first day we became T-Mobile customers. We got a new phone, case, screen protector, chargers, asked a bunch of questions, and were still finished and out the door in about 30 minutes. :)

T-mobile offers military discounts now. Highly recommended.

CARLOS, sold me a phone today. He was good help!

Excellent service with wonder customer care. I was well taken care of

Jessica was a no nonsense, professional &.straightforward sales rep, which is very important to me as a consumer. Thanks T-Mobile!

Maryam did such a wonderful job helping me set up my phony that I wont go anywhere else but the Simpsonville store she is the bomb!!!!

Jessica was absolutely amazing I love coming to the Simpsonville store behind taco bell

Carlos sold me a phone and apple watch today!

Carlos sold me some accessories today and a phone

Jessica young at the simpsonville store was one of the best people that Ive ever worked with at tmobile she needs a raise!! She helped my pregnant wife stop crying and leave with a smile!!!!

Carlos sold me a new phone today.

Carlos added my Google search back on my phone! :)

Jessica was very helpful, she had such a positive attitude.

Carlos sold me a phone today :)

Carlos, thx

Carlos helped me add a line to my business account!

Carlos helped transferring my data to my new phone

I had a small issue at this store that Carlos made right. If you have a true grievance and feel like you are spinning your wheels then go speak with Carlos. Treat him kind and he will work with you if he can. 2 adjustments were made to my bill and they were the difference in having a customer leaving for good or a customer staying for the long haul with T-mobile. Thanks for keeping to your word and making things right.

Wonderful experience! 12 years with T-Mobile

T mobile as a carrier is not bad, and does have decent phone and plan options.That being said- Dont bring your business to this store! Fare warning- employees arent knowledgeable, not helpful, and worst of all dishonest! I wish I had gotten every single transaction in writing according to what I was verbally told by employees there. I had to go back into the store nearly a dozen times to have corrections on my account, and we are still left with service charges we never agreed to. no taxes, surcharges, or fees except it shows up all over our bill. We were up sold a completely free tablet which we realize had a $25/month line charge. Cancel that service, and now we are charged for the tablet. When they switched out service from another provider, they didnt even port our numbers correctly, I had to call another store to get it done correctly. When we were waiting for gift cards from a promotion, I actually had to show an employee how to check status on the website.Both incompetent and dishonest, just go to another store or do your business online if you choose T mobile as a carrier.

Carlos helped me with my warranty exchange!

Carlos helped with my phone today.

Carlos helped me out today !

Carlos fixed my ibterney

Switch from Verizon to T-Mobile mid January in the Congaree rd. store — nightmare, first by T-Mobile stating they never received our devices for reimbursement then our bill not being correct. Customer Care over the phone would not help and staff at that store would not bother either. Stopped by this location and a guy there assisted me promptly with our billing issues and escalated my issue to the right department. T-Mobile finally paid us almost 2100 dollars worth of equipment from Verizon after this employee really took the time to look into my problems. This is the only location I go to now and the only guy we deal from this store is awesome; his name is Carlos.

Carlos rocks. I normally get my phones at this store but this time I decided to call T-Mobile direct to save a little time since I wasnt in a rush. T-Mobile made a mistake (which usually doesnt happen) with the order but Carlos saved the day. The LG Q7+, that I originally ordered, was never sent and now it wasnt available anywhere nor could it be ordered. You can imagine my frustration. Enter Carlos at T-Mobile Simpsonville. He left no stone un-turned nor string un-pulled and was able to come up with the phone. He went above and beyond to take care of me and treated me like a friend. Im a very happy customer and stores need more people like Carlos. Highly recommend you go see him. Great guy.

Carlos helped me get a phone today

Have had my new I phone 7plus maybe 6months and already having problems. Not the first time after receiving a device from this location and having problems with it even after purchasing all extra protective devices and insurance to take extra care of it! Dont buy an i phone or add a line or any extra insurance at this location because if you have any issues after they get your money you are no longer their problem and evidently your insurance is no good unless you are willing to spend more money to upgrade!!😡😡😡

Carlos helped me with my phone:)

Carlos was great!

You go in and only 2 ppl working no one says welcome to T-Mobile someone will be with you soon they NEVER acknowledge you I have been going to this location for 3 years same problem I go in for cases screen protector etc my next to last visit I was making a cash payment and the man ahead of me said go ahead take her payment he said thats ok your buying a phone she can wait. The only good employee is April she always greets the customer but I was told shes on leave. Please hurry back April

Carlos helped me with syncs up

The store in general sucks the customer service is awful but Tamoya is very helpful only associate that is willing and actually wanting to help. Surprise that she is not a manager. Hope they paying her good. Every store visit i have always had someone rude and disrespectful but she was very helpful and got me what i needed in no time.

Excellent service from Jessica!

Jessica was awesome, and really helped fix our problems!

Great service at this location!

Carlos helped me today

Every helpful andknowledgeable

Just called up there asking about any specials going on and lady said hold on let me check and I will be right back with you. Didmt even put me on hold and i heard every bit of the conversation. She already helped like 4 people and was talking to someone else who worked there. Not asking about any specials at all or bothered to get back to me. Ridiculous

I went to my local T-Mobile store in Simpsonville SC and went over my issues with Tamaya, the store manager, about the activation on my Apple Watch and she was able to get everything working. The trick was to add the Digits line manually as an Apple line to my cell phone number with a T-Mobile SIM card. Once that was done, it was a simple SIM swap to the EID for my Apple Watch. Presto, after activation through the Apple Watch app on my iPhone and a hard reset on the watch, everything was up and running! She went above and beyond and cant up with a solution that no one else at T-Mobile was able to do for almost a week since the Series 3 release. Thanks again Tamaya!

It took Cierra 4 hours to give me a upgrade phone. She was rude and had horrible customer service!! Was on the phone with tech support because she didnt know how to upload pictures. She said she uses IPhone not android and didnt know what she was doing. Told me she would call me when they uploaded never did but called to sell me a tablet smh Never got my photos uploaded so I lost all of them. This girl definitely shouldnt work with people made my experience with T-Mobile horrible. Id never go back to this location.

The young woman that helped me was polite and friendly.

Great staff and Carlos iis the man and vanessa is great too

Jessica will from now on be my go to girl!!! Way above and beyond on customer service!

Jessica was great!

Carlos was greatl

Excellent real down home cooking. BUFFET.

Carlos assisted me

I do not Recommend this location I have always done business here but this morning I was greeted by A very unpleasant associate (nakitta) and was very disrespected from now on I will be going to mauldin!

The young lady, act like she did not have time to deal with my issue. Very short .

After having to go to the physical store multiple times because we were unable to pay our bill online with a cc, the store screwed up the port from pre-pay to contract and took forever to do it in store.

Had a customer service issue--My representive proceeded to open up a video conference with his girlfriend, talk to me and his girlfriend at the same time. Cant make this s*** up folks.

Better than the other carriers!

Great customer service!

Terrible customer service.

The only mobile location I go to Im the upstate

Rarely helps you with anything

Expert, prompt assistance!

Excellent

Helpful

Carlos helped me place an order from my phone

Carlos sold me a phone today

Carlos is good

Carlos sold me a phone today :)