Brock is a superb GM. I recently went to this store to make inquiries about the home internet service. He walked me through the process and helped me from beginning to end. A few days later I was running into a problem getting the Verizon gateway to work, after spending about 100 minutes with 2 customer service agents on call. I brought the device to the store, and amazingly with less than 10 minutes, Brock solved my problem satisfactorily. Brock exhibited a high degree of professionalism, technical knowledge, and customer care. Thanks a great deal, Brock!

Matt helped with a storage issue explained and helped me set up on the cloud and introduced me to a new package that saved me money on app subscriptions. Overall great visit.

Just went into the store today to see what offers they have to upgrade my daughters phone. We were paired up with Brock (the GM, per his badge). I must say the service was great until we started working with Brock. He just was not a sales person or maybe he was having a bad day. His tone was very quick/snappy and made me and my family uncomfortable. It seemed i had to have all the decisions. Basically looking for recommendations and he wanted me to have everything known. Well it ended with me walking out with my family and even my family commented on the experience. Definitely not going back there again.

George (Georgios) was AMAZING! He absolutely took his time with processing both my transactions. He made sure I left well Informed and satisfied. I truly appreciate his dedication and determination to getting things done! Honestly, everyone at this location was a pleasure to be around. The general manager William definitely EARNED that title! The customer service here alone wants you to find reasons to keep coming back. Thank you all so very much!!!

Very helpful and accommodating.Staff took care of us in a very timely manner.✅👌

10 star for Mary Beth. Been with Verizon for over 18 years, absolutely this lady gave me the best service in all my years with them.

Ive recently visited this store twice. Xavier helped me both times. He was friendly, professional and knew the products well. He was efficient and endured all of my questions with a smile. I highly recommend this particular location.

Frustrated with my current i Phone so I went in and the Verizon rep said lets try fixing the one you got. He worked for 30 min and when I left my phone was operating well and I did not have to buy a new phone. I will be back when I do need a phone.

Great group of employees. Very helpful.Feel great with the transition.

The Verizon store in Simpsonville, SC was closed for a time during the pandemic. Fortunately, Verizon reopened this store. One note, the store moved across the street to 340 Harrison Bridge Road. When I visited the new location the employees were extremely accomodating and helpful. One other note. This location is a Verizon Corporation store, not just a licensed resale shop.

Went to this location, it was close due to staffing but that not why Im giving it a low review the employee was rude at the door and gave no info on when they would be open for customers

They don’t know what they are doing. They wanted me to make an extra payment on my phone that was not necessary and they were not going to adjust my bill. Terrible customer service! Would rather drive further to a different location.The workers at the Harrison Bridge location need better training.

Closed due to short staffed .employee was rude at door and gave no info asto when reopening

Important to know. You must have an appointment to get any service or to enter the store. May need to plan a day or two ahead. Just wanted to pick up a device and while they were polite and had the product they refused to help until I scheduled an appointment. Tried to schedule on verizon app and that app is horrible to navigate and never worked. Gave up and found another product

The guys were helpful but the TV advertising was a bit confusing

Sign on the door says open Sunday 11-5..... requiring me to deal with getting screwed by Verizon on a bill again..... customer non service at its best 🤦‍♂️

Ordered a phone online for store pick up. Was told it would be ready for pick up “soon”. Over 24 hours later and it’s still not ready. I’ve tried to call the store but it’s an automated line and there is no way to reach a human working at the store. Talked to customer service through Verizon, not store specific, and was told there was no estimated time for when it would be ready. What is the point of ordering for pick up when it will take just as long as shipping?

George was very helpful

This is a great place to go, if you can make it at a time other than peak hours. The store isn’t heavily staffed, but whoever is there is usually very helpful! They don’t normally have a lot of traffic, so it’s pretty calm in there. Not a huge selection of new phones, so if you’re looking for a walk-around-and-browse experience, this probably isn’t it. But if you need help with your phone or plan, they can do it. We worked with a really nice young lady named Kayla and she was able to get our new, hand-me-down phone working and she also got us set up with a new plan that saved us quite a bit of money!

Slow service

Great service

We had a great experience with this Verizon. Alexandra helped us with an issue that we’ve been trying for months to resolve. The two other franchise stores we went to for help were clueless on how to correct the problem. We will happily drive from downtown Greenville to this store for our future needs.

Quick and efficient

Ali was excellent. Due to work hours I couldnt make it to a store until today so Ive been dealing with online support for a week. All I wanted was to upgrade my phone. It started with them ordering the wrong color, and just snowballed from there. They kept telling me they fixed it and to wait for 24 hours. Well they told me that 5 times when problem after problem appeared. I was expecting to cancel my service when I came here today because they were probably gonna tell me the same thing but she quickly resolved the issue and had me out the door within 20 minutes.

Staff was helpful and quick service just switched service to new phone. And I went at a slower time of day so it was great.

*see image* That was my Yelp review. Very strongly advise AGAINST going there for your cellular needs. Rather, Visit the store on Woodruff Rd in front of Whole Foods. Much better service.

As usual, set up to sell not service. Had a software problem and needed help on data retrieval. They could get me out of there fast enough. My evaluation of Verizon continues to drop. I know they cant fix everything but a minute of empathy would go miles.

Quick, easy experience on a slow day. Wouldnt recommend going on a release date or a weekend though.. way too busy and too long of a wait.

Great customer service

It is a blast. Great service. They try to make things easier for you with the best offer they can give. You can pay bill in store. Turn in old phones for money depending on phone. The wait time could be long depending on the day. Not really a place for kids but the staff doesnt mind and very considerate to kids.

Sadly the phone was dead. Kelsey tried sim cards, system resets to no avail. She then went over all the options available (trade in, by back, insurance) to find the best deal for me. Then she transferred everything to the new phone and I was good to go. Excellent customer service!!!

Amazing service! Corey is so knowledgeable and friendly. He’s the best rep at this location! Will definitely be back.

Worst experience since we have started with Verizon over 10 years ago. All started when we went to this store on Monday Nov 18 with our new phones for activation . A gentleman who claimed himself the manager, changed our phones sim cards and activated. But unfortunately, after hours of frustration at home, spending a day without phones, we went back next day and changed the right sim cards and activated properly. Same day, he attached the screen protector on my phone crooked and when I requested him to correct it, he flatly refused to even consider it. Very disappointing and try not to visit this store again..

This was the first time I have went into a Verizon store in over 16 years and actually enjoyed my experience. I was helped by Corey. He knows his products and and made the process quick and painless.

Selling new phones are an easy job for the stuff. Very friendly. If you need help dont expect the issue is fixed if you left the place.Happy Holidays.

Not really sure where the line Is or how to establish order, but this time the customer service was relatively quick once it was my turn.

After they sell you the merchandise they dont really bother to help you. I purchased a phone from them and they told me my bill would be 94 a month ended up pay way more then that. When I called corporate they just continued to transfer me to different departments because no one knows how to fix it. I was also told that I would get a free case and headphones since I got a new phone and they were having a special well it ended up going on my bill instead and I had to pay it off eventually because they canceled my service and thank you Cameron for lying to me. Now I been getting hit with outrages Bills DO NOT DO BUISNESS with them go anywhere else. I know Verizon likes to make it seem like they care about their customers but they dont and they will respond to this but its all just to look good they wont fix any problems they just want there money.

I am new to Verizon but my transition was great, thanks to JEFF...he is wonderful. I had several questions, he answered all of them, he saved me over $100 a month and his patience was excellent. He gets 10 stars!!!

Terrible....simply terrible. I cannot express my anger enough with the Verizon store in Simpsonville. I am livid....I am a people person and very understanding. But they are liars and thieves. I have been a customer for 3 years!!! And to be treated like I was just treated about a 30 dollar Wi-Fi box. Wow....way to go with your customers. Even though I am very happy with the service I will probably go elsewhere.

Came in to shop for a phone for my wife. We spent probably 15 minutes looking at phones and wasted another 10 minutes looking at accessories waiting for someone to help us with some questions. No one ever did so we went home and ordered online. For a company who could have sold me a $1000 phone and has been getting $2000/yr from us for the past 15 years, youd think theyd be staffed enough to be able to help us. The store was not really that busy.

I know there has to be many people in here who are helpful but I can assure you just as there are people who help there are also people who just don’t. Came in to return 2 items outside of the 14 day policy but I explained I had already received the credit (Verizon did this for me over the phone) and I was following through with my in store return. Anyway, the lady helping us was not rude but not helpful. She took items to the back and went to help another customer but never telling me I was done or giving me back my receipt which still had other items on it. I’ve waited for a while (over 20 mins) until I flagged someone down and he went and got the receipt right behind the counter. Is it normal for someone to just stand in a Verizon store for an extended amount of time for no reason at all? Exactly, the guy was super helpful but clearly she didn’t showcase ANY customer service skills. It’s shameful because my family and I have been with Verizon since before they bought out Alltel. I pay nearly 400 a month for our phones and have faithfully for many many years as loyal customers should. It’s in times like this where loyalty doesn’t matter because unless you are “new” customers where they need to woo you into purchasing items then you mean nothing to them. I’d like to say my next experience will be different but who knows.

Super helpful! Nice people! Great service!!

Couldnt get a phone credit

The customer service is lacking here with the two employees I have dealt with. I purchased a $40+ screen shield that an employee installed. In less than 2 weeks the edge was lifting off. I went in to see if they would replace it and I was told Id have to buy a new one. Sorry...Ill go to Apple to get a better product and service.

CURY IS NICE AT ALL. HE ALWAYS READY TO HELP PEOPLE. THANKS FOR THIS GUY. HE IS BEST AT SIMPSONVILLE STORE. HUGE KNOWLEDGE.

Customer service was good, but the wait time you see a rep. was ridiculous. Need more workers.

The worst store and customer service ever. Stay away from Dustin and the store manager Rhonda. Horrible service.I have been a Verizon customer for years and I over pay for service because their customer service has always been so good.They did such a poor job there that they messed up my bill by $900.They gave me a defective phone then on top of that the call center said yes they will waive the restock fee and give you a new phone since its within 14 days.I get there and they say oh the call center was wrong we dont waive the fee. I said then we need to call the call center. They refused and said well you can just send it back to them then.I am contacting the BBB and Consumer Affairs for not honoring and using bait and switchStay away!!!

Fast service....in and out in no time.

Love the staff, the service, just make sure you have an hour to wait around. The website doesnt let you book online appointments. Other than that, youll LOVE talking to the staff and if they arent busy they will let you try every product in the store. :)

Best Verizon store Ive ever worked with. Dustin always takes care of our needs.

Worked with Richard at first and had issues. He wouldn’t listen to me try and tell him relevant account information. Had to call customer service to do something he should have done to get my upgrade. Went back in after being unhappy about it and talked to the store manager Jamie, he wasn’t very helpful but did listen to me. I have no confidence in this store fixing any real issues. They’ll just push you off to someone else. Both Richard and Jamie did that.

I had the most frustrating experience, but this store helped me get back on track. I went to a different store, was ignored, then missed out on a sale opportunity I was excited about as a result. Then 2 months later I bought a bundle deal online that was flagged for potential fraud, and when I called the central office and verified the employee only verified one device... the other was cancelled and I had to spend hours on hold with this person or that person trying to right the ship. Feeling defeated I went to this store per the recommendation of a trusted friend. Dustin, Brittany, and Mike were so understanding and helpful and Laquana in particular went above and beyond to help me resolve the problem and get the perfect phone that I have been needing for longer than I care to say. More than that, they made me feel valued and appreciated, a refreshing feeling after my initial experience. This store is out of my way but I will make a point to go here every time from now on!!! I hope this review saves some other people some grief... just go here!!!

Parking here is an issue and you better have plenty of time on your hands. Waiting time is awful!!! Staff is friendly and helpful enough. They know their product.

If you like being lied to.... this is the place for you.This Verizon store sold me a I Phone they said was new... but after the phone stopped working Apple in Haywood Mall checked the phone and verified that it was actually a Refurbished phone that was 5 years old.I’ve switched to T Mobile. Great coverage and I’m saving $200 per month !!!This is a VERY dishonest company!!!!!John

Believe his name was Dustin,very professional,helpful,I was in and out with new phones in just a few minutes

When I got there they told us it would just be a few minutes and we waited for well over 40 minutes. Then I tried to get my screen protector fixed( it had a warentee) and they refused to fix it they did not know what they were doing and told me it was a brand which I know it was not . I left extremely unhappy and when my contract ends I will be going elsewhere. I do not want people who cant even handle a simple task handling my contract

Worst customer service in my whole life they have no clue about the product

When I was a Verizon customer, this was the best location to visit. Any time I had a question or problem, the staff here was always friendly and went out of their way to help me. I received outstanding service whether I was upgrading a line or buying a $10 accessory.

I had a good experience at Verizon customer service was just as it should be ....and then 7 days later I went back into the store to pick up a new phone and was Told by the Manager that they didnt match the price of their own products online on their website what kind of B.S.is that and the Manager also said that post pay and prepaid people get treated differently my question is why pay before I play so Verizon gets paid whats the difference oh well that store will never see another dollar for me and if you are reading this and you go there you are on your own Im done with the Simpsonville location 👎

Very excellent experience very kind and hospitable

Kudos to Andrew and support staff for staying late after the store was to close to take care of my situation. Friendly, courteous and professional. I prefer this store even though I live closer to the Woodruff Road store.

As usual as with other Verizon stores the staff was very helpful.

O stars. Dropped over $600 in accessories, but still get lied to. I have a Hum, but was talked into a new one by the store manager, Lee. Come to find out after leaving the store Lee added the Hum as a new line to our account without telling us, or the what the new line MDN was. So after learning the line was added without approval, we go to return it and are charged a $50 restocking fee for the Hum despite being lied to. I worked for Verizon Wireless for 7 years before, and this behavior of lying to customers we saw in Indirect agents instead of managers like Lee at corporate stores. Thanks for breaking our trust in Verizon, Lee. We appreciate the 30 plus times we tried calling you on the business card you gave us without an answer. And I appreciate Lee, the store manager, hiding in the back of the storw while Britt handled the return when I came back in. Funny how Lee was attentive when it came to sales, but nonexistent with customer concerns. Commission over customer. I hope adding the new line to our account without permission was worth it.

Very fast service kind sales people

Stepped in to look at phones and discuss options. None of the phones had pricing at the displays. Other customers did not seem to be having good experiences. We left without talking to anyone. Wouldnt be surprised to see this location close soon unless they make big improvements.

For the most part there sales people put on a great show as if they really want to help you, but you can tell there is an air of disappointment when you are just in for an exchange of a defective item. Havent had a bad experience at this location yet.

So much less crowded than the store on Woodruff! Pleasant salesperson.

Always help quickly! Solid quality staff are there to assist you in whatever you need

I received excellent service

I went into the store to compare the Samsung Note 4 and the Samsung Galaxy S5. I was hoping to make my decision and purchase during the same visit. I walked in and was greeted by associate Jason. He showed me where the phones were located in the store and began getting my information. He informed me that because I was not the primary account holder I could not upgrade my phone without that person being in the store. Period.I thought fine, Ill just look at the phones in the store and then log in online later and purchase. Jason leaves. Then associate Noelle comes up to me, and we start talking about the Note 4. She showed me the programs and features of the phone, let me practice using the stylus pen to make notes, etc. I was concerned about the size of the phone, but she let me hold her Note 4 since the display model was attached to the docking station. She let me see how it fit in my pocket. Ultimately, that was going to determine for me whether or not I was going to go with the Note 4 or the S5.I decided on the Note 4 and then we went over the entire primary account issue. She said that they could do a PIN # verification where theyd send the PIN # to the primary account holder. I would then speak with that person, get that PIN #, tell it to the associate, and Id be authorized to upgrade my phone. They sent the PIN # to the primary account holder, my mother-in-law, but I couldnt get a hold of her. I told Noelle Id go run some errands, and if I heard back from her then Id come back to the store. Noelle said that was fine, and to just speak with Jason since it was his sale. Cool.I run my errands, talk to my mother-in-law, get the PIN #, and then return to the store. No one greets me when I come in. I followed Jason around while he worked with other customers. He looked busy. After about 10 minutes he finally acknowledged me and asked me if I got it figured out. I said I did, and then Jason passed me off to some guy Max. Then Max asks me for my phone #, and we start the whole process over again. He then tells me that I have to be added to the list by the primary account holder in order to upgrade the phone. I explain to him what Noelle had just told me about the PIN # system. He looked confused. He said no, that my mother-in-law would either have to be there in person OR shed have to add my name to the account.I just told Max to Hell with it. Ill log on the website later with her information and make the upgrade myself. I left. Its just annoying because theres three associates all saying different things. Im also going to have to wait for the phone to ship, and then Ive got to go back to the store to dispose of my old phone. Its all just a waste of my time.I dont know if Noelle was incorrect or not, but she did help me decide on the phone I wanted. That accomplished one of the two objectives I had today. So for that, Ill rate this as two stars instead of one.

Very attentive to my issues. Very friendly and courteous.

Every time that Ive went into this Verizon store I have had great customer service with any questions or new device upgrades. Great store!!👍🏻👏🏻

I always enjoy going in here because everyone is so friendly and helpful! Dustin, Noel, and Melissa, thank you for all of your time and insight!

There VERY helpful.

Staff are cool, some are overly friendly explain the items that I ask about and move on. Dont always try to sell me on other stuff if Im there its bc I know what I want.

My experience was fantastic. They helped us out.

The salespeople lied to me on the phone and said i could pick up my new phone even if i was not the authorized account holder as long as i brought my moms id and cc... The manager acted like i was stupid for thinking i could do that even though it was her employee that lied to me on the phone. All they care about is making a sale. I would recommend ordering your phones from verizon and having them ship it as opposed to dealing with the people at this location. By far the worst experience I have had at a verizon store.

No one knew anything, had a broken phone went in the first time to get it shipped to the house they said it would be there the next day, two days passed didn’t come. Called the store and they kept saying it would come the next day and the next. Went to the store a second time with no explanation why the phone wasn’t sent to our house so we had it to be sent to the store. The phone still didn’t come when they said it would arrive and when called the store again they didn’t have any information on the phone and said they would call when a shipment would be in. No help whatsoever and they had no clue about anything.

Is still doesnt work I dont know my password and I dont want to know it

Busy but efficient.

Excellent Company and excellent customer service

The customer service was very friendly and helpful in setting up a new phone for my mother. Richard went beyond the call of duty for us!

Told me the truth and 8 appreciate that, even though she missed a sale.

Me and my wife stepped into store to transfer her old line to my line. We were met by a salesman that repeatedly told us the transfer wouldnt cost anything. He then said and guess what mam you are actually able to get a upgrade. Again we said we said how much. The gentleman then states absolutely nothing, all you need to do is give us your old phone. My wife was ecstatic because she wanted new iphone. Then gentleman came back with a great deal. He said how would yall like an iPad because today we are having a great deal, $200 off the iPad. Well we discussed it and decided yes we were wanting to buy one so lets get it. I then asked gentleman so all we pay is the difference. Oh yes sir he stated. So no offer fees I asked. Why no sir thats it. We then went over bill which was to come to $200 a month. So we asked would that be next bill. Yes absolutely he said. We left the business extremely happy. That is until we received bill. $670 was the amount we owed. I was bewildered and immediately called until to be met with response I needed to call customer service. I did and they told us that the store had not informed us that my wifes phone still owed $250. Then the iPad was added as a line which was a startup fee which we didnt ask for. Then we accrued additional fees. I was beyond livid at this point and demanded answers. The woman told us there was nothing that could be done. The iPad now will cost us $20 a month for device payment and the original 400 for a grand total of 680. Very expensive. Not to mention we are stuck with a new phone bill of $268 way more than what he stated. Do not trust this used car salesman that are only their to sale you items and offer no customer service. Worse experience ever. Highly dissatisfied

Courteous, prompt professional staff. Answered all my concerns.

Pricey, but I get decent reception and okay prices on phones.

Ive been with verizon for at least 6 years, i always had a great service, but this time at the Simpsonville SC store the service was very POOR and rude, good luck to the rest of you guys,

Ive been to many Verizon stores, this is my second time in the Simpsonville store. First time the guy acted like I was annoying him by asking questions about my account.... ITS YOUR JOB GET OVER IT. And than just now I waited 30 minutes with only 2 people in the store and 5 employees. Horrible Customer Service. Two stars just bc I dont know if other people that work there are worth a dang.

I just had a awesome lady from customer service really made my day also made me feel apreciated by verizon

Great, they solved the problem with my phone and within 10 minutes I was out the door 😊

The music is ridiculously loud. You cant conduct business.

Darral (I hope I spelled it correct since Ive already refered him to so many and given out his cards) treated me with the upmost respect. He helped me get the phone I love. Ive never been helped like that at a version store. Props to him. Verizon should honor employees like him!!

Went in about an issue with iPhone X. I was told, we don’t handle Apple issues. Go to Apple store. I told him, I had gotten the iPhone X today from his store and it wasn’t set up 100%. He repeated himself and said they are only the carrier, they don’t handle issues with Apple. I went to Greer location and they fixed the issue for me. Worst customer service at this location.

I despise going to this Verizon. The service is horrible. The sales people always mess up the process. Ive spent more time in there fixing issues created by them than I do any other time. Unfortunately, corporate sometimes makes you go in to get certain things handled.

Great service.Marissa is always helpful.

Wouldve given zero stars if an option. Inefficient way to handle customers, do NOT visit this location unless youre prepared to bring a snack and wait entirely too long.

Exelent friendly employees

Thanks for helping me!

They are always helpful.

Horrible experience, terrible customer service.