Harold helped me out with a return today and he was awesome! Very personable and kind and a great worker. I will definitely be coming back to this Gamestop!

They keep what i want on deck, and if they dont have it in stock they call other stores or order it for me. Alway great customer service.

The employee was kind of rude. Went in to get Pokemon promo. He stated one per person and it was me and my cousin. That would have been one person. He got really rude about it and I wasnt pleased with it.

Love this store and the people are always SUPER helpful.

Well well well... In an economy that managers are sending employees out with signs to try to lure customers inYou call this store and after 6 or 7 rings they just HANG YOU UP😭🤣😂talking about no customer service skillsToday 5/17/21.1:45pm

Barely anything in stock. Prices were high. For example, a game that sells digitally on the Nintendo e shop for 25 dollars was 35 dollars in store. No xbox series x or s in stock, which is to be expected, but they wanted as much for a one x used as a series s costs, and they had to order it. Supposedly, video games have had a big boost during this pandemic, but youd think it was a dying art when you step into this gamestop.

They have a good assistant whit the purchase items.

Love this place!

The store manager there is horible(Donald) litterally treats me like garabage. So is the asl. I have 2 diffrent wittneses on each occasion.. i bought a controller brand new opened the box then went in a tried to return it the asl said all the buttons were sticky and offered me less then what the app told me and i litterly just got it from him the day before.. the next tkme i was there i tried to buy some trading cards and use my disvount code from my rewards and the asl said i could use it towards trading cards when on the app it says on any one item in store.. Anytime im in the store i always have an issue when i ask questions or want to return something ... i go to woodruff road now the manager and asl are always super helpful and always answer any questions i have!!! GO TO WOODRUFF RD !!!!!!

I came to trade in a whole bunch of stuff. Several controllers, a game, and a phone. Everything except for the phone was easy breezy, but for some reason the system wasnt accepting my phone for a trade. The employee was very apologetic and did her best to explain why it wasnt working to me. All together an exceptional experience, many friendly faces. Come here!

The sales team is very friendly and engaging. Its like they actually enjoy their job. Nicholas helped me out with all my questions and then some. All GameStops should look to this one as a role model.

Colin was great at his job!Gamestop Simpsonville SC.

Quick trade in.

Purchase a game, Starwars. Never opened or played it. Didnt have the chance. Wanted to return it, was past the 30days was offered to trade it in, $17 for store credit $13 cash. You cant be serious. So you purchase a game never use it or open it, if you want to return it to get your money you cant. How is that fair. Paid 44.99. It could be returned if they wanted they just didnt want to do it. Not good service, a previous GameStop returned the Madden purchased that was also not opened. Should have just returned both at same store with the nicer associate

Love this place and the employees are extremely helpful!One lady helped my son obtain the funk-o-pops he was looking for, multiple people have helped figure out things that I didnt know the answer to.A very polite and welcoming atmosphere every time weve walked through the door!

Pretty good apart from the fact that sometimes the person at the register might push you to buy a used game. I know they have a circle of life policy and they might get fired for not enough used sales. but if I say I want a used game I should get it. And Ive never had any problems with this one. They just dont need to push it too hard

Too crowded.

This is the GameStop I grew up with. Tho staff and arrangement have changed I always feel welcomed here, Staff is always friendly and willing to answer any questions. 100% My go to GameStop!

Absolutely loved my experience here, I purchased a used PS4 here last Thursday which would have been the 10 of January. And the controller stopped working, I opted out of getting the extended warranty on it so the warranty ended the following Thursday which was when the conrolller stopped working, I went to the store that Friday since it stopped working after they closed on Thursday and replaced it very graciously. ★★★★★ Im happy to call this my home store.

Very friendly staff and helpful

Selections arent as exciting for me as they used to be, maybe because Ive bought too much and oversaturated myself or maybe cause I feel theres too much Fortnite and non-sellers that hang out in the clearance area. Guess Im just ready for a change in the focus of content as far as figures go. Prices are high for many collectibles too. Staff is always helpful and friendly.

Like the staff helpful and can multi task. Love getting pre owned when possible in case not that game for you however have yet to return trade yes. Aces 7 is a change to gaming and cant wait to get some VR. All good and helpful.

Awesome

Hate going here with kids. Bad idea parents. Play outside instead(nice people though)

The manger was great and did his best to help me out and went out of his way to make sure I did.

This store dont deserve a one d*** star!!! PlayStation that was sold to me, I have taken it back and the controller twice. I am from Rock Hill and I never had a problems like this and I am a long time customers,this store sell junk.This is it I am calling the home office! Dont make no d*** sense!

Was able to pre-order games in advance, & purchase accessories for old game systems. I even got items for my PS2. If I upgrade, this is where I will go.

I came in 10/10/19 to purchase a pre-owned Xbox 360 which was broken, so I came in to exchange for a newer 250GB model which I, of course had to pay extra for. I found out later that it was the 4GB model which obviously isnt as much as I paid for the expected product. Unfortunately it was near closing so I called the staff who said they would leave a note for the next staff the following day to leave the system I paid for, so that I could pick it up. I went in only to be informed that no note was left and the staff that shift were rude and rushing as if they couldnt be bothered with me only to be told that they didnt have my product and then sent me well out of my way to the Verdae Market location. Thay store may be out of the way for Simpsonville and surrounding residents bit it is worth it considering that staff is friendly and more than willing to help and in a timely manner.The old staff a few years back (maybe 5 or so) were awesome and I never had a bad experience with them. Rehire those guys please.

The associate was super helpful and knowledgeable. I feel bad for there employees because Gamestop is a store that is currently running a non sustainable model and will be closed sooner rather than later

Just wanted to let anyone looking to purchase products from this store that they lock their doors 5-10 minutes before their posted closing time. Also, if you rush to the store, RUN to the door and wave at the associates still inside the store, they will will lock the door in your face and completely ignore you. I suggest you take your used video game/hardware elsewhere. Somewhere that actually cares about their customers like 2nd and Charles on Laurens Rd.

I had some issues with a used X box 360 that I had just purchased from them took it back and a gentleman named Chris took care of everything, even took the new one out of the box to make sure it worked properly. I then had a issue with a used game not working that another employee sold me Chris took care of me again. I will only deal with him when I go!

Went in to return a steam controller, lost receipt, but they still offered to help me which was unexpected. They remembered me from my last visit. Good crew working.

The staff was very helpful and attentive with my 6 year old kid.

Lets start with the manager, Zane. Zane us a great guy whos always striking up conversations with the customers. He and all his employees are friendly and helpful. This is a top of the line Gamestop.

Nice but Im broke

Great people and take their time and actually help you and not rude

Typical gamestop good service and help decent selection. Nothing bad to say.

Had what i needed

Don, the GM, is a welcome addition to my local Gamestop. He stays informed of coming games and sales. Signage everywhere.

Friendly

It has all of my favorite games and collectibles

Stacie is very friendly and helpful and she knows her games

This store is garbage. My girlfriend bought the new Kingdom Hearts Funko Mystery box from here and for starts there was no one at the register to assist her with getting the box from where it was placed and then when someone did show up, the girl working there immediately mentioned that they didnt have any chases. Normally these boxes are wrapped in a clear plastic film, but this one wasnt. These people tamper with the merchandise and sell it as new. The GameStop in Simpsonville just loves to hire the sleaziest people in existence. I would rather drive to the closest city then do my business with these worthless ballsacks.

Lots of variety. Very helpful staff

Went in yesterday with my boyfriend. My boyfriend went to ask a gentleman a question, that we have seen in there everytime we go in there, and he ignored him. My boyfriend repeated the question when the guy looked at him and the guy said he couldnt help him and pointed to another man. My boyfriend asked if he worked there and the guy said not really and pointed to the other guy again. I wish I didnt have to give them one star but, needless to say they might want to rethink their workers and maybe do a course for customer service. We wont go back there again!

Great selection of games, Don very knowledgeable and helpful.

Prices are fair service is good and fast

The workers were not professional. Could not process cyber Monday deal in store.

Its a solid purchasing location for any gamer, however, the deals are not always in the best interest of the customers. Its great for anything other than discounts.

Wonderful experience the people knew exactly what I needed

On behalf of the manager, I apologize to an employee named DJ. I went in and asked DJ for help picking out a game. The manager screamed across the store, telling and gesturing DJ to come to him...in the middle of talking and helping me. DJ responded with Im sorry. I had four games to trade in and wanted to purchase a new game but I walked out. I dont want to support a store that would interrupt a customer being helped. More importantly, I feel the manager owes an apology to DJ. Thought it was an unprofessional move to act like that.

Great store to buy games and stuff

Good service but can be crowded at time especially on game/hardware releases so expect a wait, but usually wait is less than 5 mins..

Employee had strong bad breath, stunk up the store with it and wouldnt shut up about a Dragonball game enough to move so I could look at the PS4 games.

Great service had what I needed

Always find what i want.

My only rwal complaint is that this store is the only one i found that wont give me a law enforcement discount even with id.

Horribly sorry customer service.. I

I have shoppedAt this store for 8 years Total turnover and I have not had a great or even good experience sence new staff I will not go back .............. i will orderOr go to tartarget or Walmart or best buy .so sad i will miss it

Always get excellent service here!

YOU CANT NEVER GET THRU ON THE PHONE THEY WANT ANSWER THE PHONE

The best place Ive ever been!!

Im still on hold 1hr later

Went to sell my xbox 360 to them paid 320$ for it and it was used girl said because of a so called small gap on the controller they could only give me 10$. Their was no gap and i think she just didnt wanna ring everything up

Very cool manager and staff

It was okay. Guy couldn’t check me out at the register. He was clocking out for lunch.

Horrible customer service, horrible selection, and always understaffed. I hope GameStop goes out of business.

Everyone was very helpful

Wish I had taken my $375 that I spent on a Nintendo switch and Zelda and went to Target. Worst customer service ever, the whole interaction with the female employee was just painful.

Staff not always knowlegable, only one of the two employees knew anything.

NEVER ANSWERS THE PHONE!!!!! Ive been in the store and the employees stand there looking at the phone while its ringing but they dont bother to answer.

Got me Skyrim for 3 bucks.

Because u get games that were made a long time ago that they dont sell in most stores usually

Great staff and great selection.

Called to see if they had a game placed on hold for 15 mins hung up called back phone just rang with no answer, this was 2pm!

They assisted me as soon as I stepped

Nice energetic people

Fortnite

Courteous staff

Good as always.

Friendly staff

Okay

Always a god deal

Staff is clueless

AHHHHHHHHHHHHHHHHHHHHH