My fiancé and I went there for new phones. Slade, the representative we worked with was outstanding. He helped us through the whole process. He was super helpful and just an all around great person. His supervisor David was great as well. I would highly recommend this location to anyone in the area. Gave them 5 stars only because I couldn’t do 6 or more.

Spent $2000 on 2 phones and service and was treated by customer service in a perfunctory and condescending way my wife and I are in our early 70s and the management and Im assuming his assistant when we asked about our new phones were met with heavy sighs and eye rolling, our salesman was new and was very patient but when ask management for help was treated almost contemptuously as were we.I understand I have 14 days to return these phones and cancel the contract if I dont hear from someone in a few days I will just thatVery bad experience

I drive 25 minutes away from where I live because of the excellent customer service at the Simpsonville SC AT&T store. There is one about 5 minutes from my house but Id rather travel because of the service I receive there.

The store only staffed one employee for the day. The ONE employee did everything to the best of her ability; but it’s inexcusable to staff an open business with only one employee. It guarantees that customers will be dissatisfied with the way that staffing is handled.

Service was great I walked out the store with the phone I wanted things happened along with the process but it was rectified and they all made sure I got the phone that I really wanted Thanks Guys

I had a really challenging problem that she had never seen before because of a cheaper phone service. Ashley was able to take care of it and I was so happy!!!.

Braylen is an excellent service professional. Whenever I have a problem I ask for him. He helped me today over an hour. The reason it took so long was trying to call the loyalty department. I was disconnected twice, had an India guy that I had trouble understanding. Finally asked for his supervisor and got some help. Braylen was there the whole time to help me. He is definitely an asset to your company!!!

The staff where so kind and patient. They gave the best deal.

This at&t is amazing! Braylon was soo helpful! He went above and beyond to make sure my family had the best plan at the best price. He is very knowledgeable! I have NEVER walked into an at&t store and felt like the people working actually care but the people that work at this store really do!! Please go to this store if you are have any questions!!! Thank you again Braylon!!again Braylon!! This man needs a better promotion!

This is an awesome store. My personal experience is with Braylen the store manager also his assistant is also awesome

Michelle helped us, she was excellent and explained everything to us along with many options. Great customer service!! Husbands phone quit on us and she went above and beyond to be sure ge didnt have to go a single day without service, and stayed after hours to complete our transactions. Thanks so much for your great customer service Michelle.

Michelle was very helpful and got me set-up and ready to go very quickly! If you are looking for reliable customer service, I’d suggest going to this location and asking for her!

I was very pleased with the service I received at this store. I was greeted immediately. The sales person wasn’t pushy. He was kind, patient, very clear and took his time with me. I would highly suggest this AT&T location.

Sean Chad Braylen. Provided the most professional. and knowledgeable help when we came to the store today resulting in our purchase of a wrist phone. We greatly appreciate their help.

Thanks to Michelle who helped me enable my Moms older iPhone to my account. Quick and no drama visit. Great job!!

Michelle was so helpful today! She has excellent customer service skills which is rare these days. She was informative and answered all questions. Michelle needs a promotion!!!

I loved my visit to this store. I went in to price a family plan with 4 lines. The team gave me a lot of great offers including Direct TV which would save me even more money a month. I will definitely be back to finish the deal!!!

Worse than dealing with the DMV

Just wanted to take a moment and give credit where credit is due. I’ve been a AT&T customer for years and as a young professional I often get very frustrated with the lack of knowledge or customer care I typically receive from the telecom giant. However, in my recent need for wireless and internet account change assistance I met Michelle at the Simpsonville Fairview Rd. location. From start to finish Michelle was perfectly patient, understanding, polite, and personable. A big reason for going into an in person store rather than calling 611 is to have someone treat you like a human and resolve your issues with some level of care.. and she nailed it! I want to tell her I’m sorry I had to come into the store so many times to bother her but am very grateful for her enduring patience and conscientiousness for mask use.

Customer Service was great, very patient with me and took the time to help me set up not one but two phones even as the lobby filled with people. Kudos to the team here!

Excellent service.

Braylen was amazingly helpful, took a lot of time to make it wor. Highly recommended.

Great associates at this store. Very helpful, friendly, and courteous.

Great customer service and product selection!

We just added a line to our service this afternoon and wanted to leave a review because of the great team at this store! We were greeted and helped immediately. It was a smooth process and both Chris and Brandon were very helpful! Awesome customer service. Thank you!

My brother came directly from the hospital in for the early hours since he is immune compromised from a post op infection. They are only allowing one person in the store per employee. He was 2nd in line, and we showed up 20 mins before the store even opened, it is now 10 mins till 11and there are now three people waiting and the employee is in there screwing around with the SAME customer. We can all see them in there casually talking and looking at cases. I understand taking care of customers but an hour with a line of people is excessive. Do better.

Just wanted to say how amazing Michelle and the crew is ! Went in to ask questions about an upgrade and left with an amazing new phone ! Michelle was very professional and knew her stuff well, she has made my day ( it’s really hard to find excellent customer service ) !

Sales Rep Ryan, was very helpful and fast. Always a great experience at this location.

Great service

So where do I begin? The 1st customer service agent was knowledgeable but didnt know some of the details and they got us into a Financial cragmire of roughly $1000. My headphones earbuds were missing from my 1st $1000 piece of equipment. My note 10 + 4 some reason has ashore in the battery AT&T wont take care of it I have to talk to Samsung. I transferred over from AT&T prepaid to AT&T wireless and for some reason I couldnt get insurance and the customer service agent negated to tell us That. hence the $1000. Please dont think Im disappointed. Im very happy with the service the wireless the speed the phone. Just do your due Diligence. When you think that youve got all the answers ask 25 more questions. Someone has to pay me for my one month old note 10 plus that I now Own two. Not to mention the 1st 1 I paid in full 900 plus dollars right there at the store.

Helpful staff.

Chad was very helpful and his customer service was great! Would highly recommenced this store.

Had a great experience at this store. I purchased a new iPhone and transferred my old one to my child. The staff was very helpful, friendly and efficient!

Great fun experience, very happy with DirecTV and the money they were able to help me save by switching from Charter.

My recent experience was great. The young man helping us was knowledgeable, friendly and straightforward. He helped us get a phone and set it up. His coworker was equally friendly.

Literally went to simply upgrade our devices. No s10s at all in store. We would have to order anything we wanted. One employee...couldnt help us at all with upgrading. Very disappointed. Reminded me of boost mobile.

I came back to this store to finish the process of setting up service and it was fast and easy.

The whole team is awesome. Highly recommend this store!

Braylen knows his work. He was able to answer every question, never once did he try to upsell...just told me the facts of each phone of interest. I feel like Ive been able to make an educated choice...and am confidemt about my purchase.

The personnel in Simpsonville were awesome and very helpful. I would recommend this location to anyone that have AT&T cell phones. I must admit that I was not happy with the Anderson store.

Wonderful staff. Very fast and friendly. Particularly Kelly and Doug. They are always the most helpful and never shows any sign of frustration towards you no matter the problem. A+ store all together

Been sitting here for 30min. One one person working and I havent even been acknowledged. This place needs to have more staff working here.

They really took the time to explain everything clearly and make sure everything was correct, and their staff handled an irate impolite customer with poise and professionalism.

Wonderful God loving people. Very friendly

The sale person was just great he answered all our questions and then some we are very thankful for him been there to help us on our purchase and being so helpful thanks

Huge football fan, switched to DirecTV for Sunday ticket and saved a ton of money. The store and staff are great.

Was fast, even with a good amount of customers they were able to fit me in with little bit of multitasking.

Awesome store!! I can’t thank this store enough. With all the trouble Verizon gave me and my family. I was blow away of how Dhruv and Alex treated us! This store is the best!!

Great store and awesome sales reps very helpful. Just need a better Parking space for the store.

I can’t thank this store enough because other Att stores have treated us badly. Me and my family came into the store hoping to get our account and phones upgrade done and we were treated like family. Dhruv (the Store Manager) and his guys (Alex, Chad, and Jared) have taken care of us for the past 2 weeks and I’m glad that my family walked into the store. We will not be going anywhere else but this store. Thanks once again to these guys!

This store is the best in Greenville!! Anyone looking to get treated right by Att. This store has the best interest for you and will help you at their best! Thank you Dhruv and his team!!

Best customer service especially under pandemic condition

We went in wanting to upgrade. We were not acknowledged upon entering. Not even a Well be with you in a second. We walked around the store looking and phones for a like 5 minutes, then stood for waiting for 5 more minutes.... still nothing. We left.

Bad service. Manager is a jerk

If you go here, talk to Doug. He is very helpful, and my wife and I are very satisfied with the service we got.

Chad at the Simpsonville store was very informative, patient, and knowledgeable in helping us.

Braylen and his team are great.

Chad was professional, knowledgeable and helpful. One of the best AT&T representatives I dealt with thus far.

Service manager did a great job.

Under new management, had a great experience!

Friendly help!

Liked this store cause of the help I needed

UpdateWorked with Spring Communications corporate office. Their customer service manager contacted me directly and was able to resolve issue in write up below. Do not waste your time trying to work with the store staff at this location. Go directly to the corporate headquarters. Contact info is available through Better Business a Bureau.Original complaintOriginal sales rep promised free iPhone since we were DIRECTV customers. We then got second phone and iPad since first phone was free. After not getting credit for the free phone I tried to resolve with store. Sales rep no longer there. Manager said she would get att involved. This went on for four months. Manager no longer there. Lady who tried to help today said they could not credit me for the phone since I did not import an old number. This was my first number so I did not have a number to import. I explained that to the sales rep when I signed up for service. I wish the original sales rep had told me at that time I did not qualify for the free phone. Now I am stuck until May 2019. I asked to escalate further. Store rep could not give me names or numbers. Their company had 1500 stores and their policy was not to give out this information. Turns out this company is Spring mobile communications in Utah. Their website has the names of their executives online. So much for not having the information I requested. The local store in Simpsonville just did not want to help. By the way, the Better Business Bureau gives Spring a grade of D for similar issues with billing. Be careful with this store and any authorized reseller owned by Spring Mobility Communications. They have the ATT label but not their level of customer care. Do not trust anyone there.

Just two guys working. Don’t expect to be acknowledged when you enter the store. Be prepared to wait over an hour

Poor customer service. Extremely unprofessional individuals!

Chad assisted my sister Joan and me in July. We had difficulty in clearing info from a phone we had for return mailing. He was very patient with us when we couldnt remember our google email address or password. It took us quite a bit of time to ready those phones for return, but he kept checking back with us.

The original sales experience was very good and very efficient. When I had to call back with some questions and the staff in the morning were catastrophically bad.

Great help I done mine on line should have came here

Very attentive staff. Products in stock

Mary Kay customer service they answer all our questions

Stood in line for 45 mins. Only 2 sales reps in the store. They took care of one person in 45 mins.

Quick and simple phone upgrade

Will not buy phones back here unless its a instore credit. Sending us to woodruff road where they say they will credit yiur account??????!!!!!

Chad was very knowledgeable and awesome to work with!!!

Great sales reps awesome customer service

Chad & other staff are always very knowledgeable and helpful!

I am willing to recommend this store

Sales reps are rude and unknowledgable about their phones. Guy wouldnt even hear me out about a question I had regarding trading in a phone. Just looked back down at his screen and started typing and waiting for me to go away. Based on the other reviews Ive seen, Im surprised this location is still in business.

Bralyn was awesome to work with!

Great manager at this location.

With ATT for approx 20 years.

If you have a prepaid plan they will NOT help you at all.

Great people.

Went on a Sunday and was not helped. Appears the young man was not wanting to be of any assistance

Clerk was attentive and very helpful

Small store, 1 employee, barely any selections.

Waited over two hours, just to pay a bill - then find out that the system crashed so I couldnt even pay

Fast, friendly service!!

It didnt take long for my husband to upgrade his phone. We were finished in less than an hour. Privacy is an issue with the new set-up.

Great service

Thomas at AT&T is a real jerk with horrible customer service.

Awesome store!

Sometimes it can be crazy

Grate company