My family was on vacation and I had an issue switching my phone number to a new Cricket phone from another location. After spending over an hour with Crickets customer service the day before I thought I had a problem that could not be fixed and had little expectations. I was COMPLETELY BLOWN AWAY by Kayla and Tis customer service!! They were very thorough as to what my options were and how they could help me. They both helped me get my phone number switched over as painlessly as possible. I seriously cant thank you enough! I hope the right people read this because they are both AMAZING! Thanks again and cheers from Iowa!!!

Mother needed a new phone. The guy was very helpful and patient with my mother. Considering she had a lot of questions. And can be stubborn at times.

Closed doors early. How am I supposed to buy a phone

What a great experience! We switched 5 lines over and saved a TON! They made it super simple.

Representative that was working at the time help me superbly with getting my mother a new phone

Very knowledgeable staff! Courteous...great service!

Maddie did a great job with, had patience with me & explained things well.

Didnt go there went to pepper jacks always delicious.

Kayla was rude when we would ask questions about our phone plans, did not seem like she wanted to work, and bothered because we interrupted her smoke break when she was not even busy.

They dont like to do much just go to the 10th street one

*Kayla amazing customer service immadiate attention warm welcome no question she couldnt answer help me set up my phone couldnt ask for better service

After having Verizon and paying hundreds of dollars a month I decided to look into less expensive ways to have a wireless phone. A friend of mine pointed me to Cricket Wireless. Ive never been more happy with my decision to switch over. Their service has always been excellent and extremely helpful. I would recommend anyone to switch.

Great place and good service

I was fairly disappointed with the staff at this store. There was no sort of friendly service what so ever. They turned a customer away for not wearing a mask when none of the employees were wearing masks witch is extremely hypocritical. I would not recommend this store, with that being said they did provide me with what I was asking for and than forced me to buy a case and pay for a 8 dollar a month protection plan for a phone that cost 20 dallors. That seems like an extremely excessive amount when you could just buy a new phone every 3 months for less money.

Been cricket customer for 3 year no complaints I commend the sales representatives for doing theirjob the sales rep needs a promotion on the ms.seer complaint thank cricket wireless

Fast service in and out. Knew their job,. Answered all my questions. Very personal. I always like talking to customer service, they always make you feel family. They have great service plans,. People in every state should sign if its possible.

Not always the fastest place to go but they always take care of you. If you ever have questions about your phone they always can help. If your buying a used phone from someone on-line its a smart place to go and meet the other person they can run the IMEI and check if the phone is blacklisted(lost or stolen) whether or not its SIM or network locked and if you asked nicely what the current market value of the phone is. Plus a $100. For 4 lines of unlimited service is pretty cheap no matter how you look at it.

Insists on making you buy accessories and bogus glass protection, as well as insurance,y whether you want it or not!! They would rather turn customers away than give them just a phone! I refuse to be strong armed💪. What happened to the customer is always right? Apparently that attitude doesnt exist at Cricket on 41st in SF! What a shame! Im ordering online!

The service is great but literally i just had a lady helping me walk out in the middle of trying to switch services and leave a store full of people to one gal. Her customer service is terrible! Would reccomend doing anymore business on line!

Excellent service she was helpful and got us on a plan thats great for family added a line and got unlimited!

Jason is AWESOME! The epitome of patience and great customer service. They have definitely earned another repeat customer.

The staff who works there has no mannerThe attitude they showed towards me was unacceptable....they should get fired one is a female about height 5’4 or 5’3 specially her she should get fired

This young lady that helped us today was so professional and her knowledge of the company and fast service was amazing. I would give 5stars because of Cori.

Went to the store and mgr lied about insurance being free. She lied about having to have liquid glass applied to purchase phone! Do not do this !! It wipes out the warranty you would normally have for a yr! The phone did not work after a month it shut off and never turned back on again. $239 down the drain!

Quick setvice and knowledgeable people!!

They need to have two employees in there because he was working with me and my friend and when ever new customers came in he would help them. We were there almost two hours before we got out of the place

The price you see is the price you pay! All cities and roads i go on i can get service. Some areas i dont but when im there i dont need to be on my phone.

Jason was fantastic and super friendly as we switched our phones over. Id recommend this location in a heartbeat.

Fast friendly service more than I say for the provider I left 👍

Love the many phones selections... Price isnt to bad... I have 3 lonez for $90

The staff in the store at the 41st location were wonderful and did their utmost to help me. The staff at the 10th st location were worthless and showed no interest in helping me or the lady ahead of me in line. He simply referred both of us to the cricket support phone number. My phone has been experiencing issues with signal and charging and while ultimately the lady at tge 41st st store was unable to resolve my issue she did try several avenues to fix the problem. I also found out that a different representative at the 10th st store LIED to me about how much it would cost to replace my phone with cricket protect. She told me it would be $10 to replace my phone when it is actually $75 (half the cost of the phone). I have NEVER had a good outcome with the 10th st location but have always had good luck with the 41st st location with manager Jason or associate Nikki doing everything they can to help me.

Very helpful and great selection competitive pricing and the best deal for wireless service.

The employees there are amazing!

I came in to this store and the lady behind the counter had reddish hair. She was rude from the time I walked in the door. She also talking about other coworkers personal business.

Courtney is very knowledgeable and very helpful every time I come in

Great price monthly bill affordable no probelms

The employees were nice and friendly. He spent an hour trying to help me fix a problem with Google on m phone

Service is great and helpful to all my phone needs

Disrespectful Customer service. My boyfriend and myself was there to get new service, the guy in the reception didnt even talk to us. We waited for a while and we left. It was not good. We will never go back there.

Best place in town to get cell phone

They was really helpful with our phones

Great plans, great prices!

3 dollar convince charge to pay my protection plan for what? I waisted 2 bus tickets just to go down there and be told that it 10 not 7 and on the phone They said 7

Best service in town

Very bad customer service..Ready to switch

False advertising for the lifetime warranty screen protector and case bundle

Nice place

Speak spanish?

Great service

Good place

Loved it!

Could be cheaper