As usual they do a great job with customer service. This time they actually notified me on time when my car was done. The 2 times before I waited a long time and finally had to go to the desk myself only to find out my car had been done for awhile.I appreciate the price of the oil change and how quick they were this time.The mechanic must have had extremely oily shoes because oil is all over my new carpet mat.I would appreciate if Gates would clean the mat for me now.Thank you.

In person service was okay, cannot completely trash all individuals I worked with. But this was the worst experience I have ever had and hope to never have again. We needed a basic 2nd vehicle, bought a used Taurus with relatively low miles and a good warranty, thought it would be reliable for minimal use. After using the car for a week, it wouldnt start. We brought it in to Gates, they fixed it, brought it home and the next day was the same. Brought it back to them, was sent to a Ford dealership where it basically sat with no work done for 3 weeks. After many calls we discovered it was still broken and just wanted to return the car and be done. Gates would only agree to pay us for the car what they had originally bought it for and we had to pay the difference. $1600 to get out of a car we had only had for a week, not including our $500 deposit. We were told at the time something would be attempted to make this right but as yet weeks later and many more phone calls nothing is right about this. Cannot speak to their new car buying experience, but DO NOT BUY A USED CAR FROM GATES.

Gates got my car in at the appointed time. I was able to wait in their beautiful waiting room, which is set up for easy social distancing, The work on my car was done quickly and well, at a reasonable price. I would highly recommend Gates for service on your Toyota.

Excellent customer service!! Gavin assisted me in finding exactly what I was looking for within the range that I had given him. He was very professional, knowledgeable, and took the time to answer every question I had. At no time did I feel pressured or rushed into making a decision and I truly appreciated his honesty. The entire process was great and remained just as we had negotiated…no last minute changes.The financial portion was handled by Andrew. He too was very professional, and also took the time to explain everything in detail prior to me signing anything. This was the first time I have ever made a purchase of this size and truly enjoyed doing it.

Ive been a long time customer with Gates Service center. I have always had a pleasant experience. The dealership location not so much. The staff were not pleasant or friendly. This is poor customer service. I will continue to use Gates, cause Im a loyal customer. However Im disappointed with the interaction with customers.

Friendly. Adam was amazing, explaining everything step by step with financing! The one thing that was disappointing was there was very little gas in the tank. Would have been better with a full tank of gas when we pulled off of the lot!

I always have stellar experiences here, but today was above and beyond that. I was running about 30 minutes early for my appointment, but I was going to end up about an hour late overall for the rest of my day. On top of that, my windshield was just recently showing odd dirt/grime and I wondered if that could be looked at during the same appointment. Michael Ferrara got the vehicle right in, and said that he thought the detail team might have some advice but he wasn’t sure they could fix it today. Not only did your team get the oil changed quickly, but the detail team cleaned that window to its original new status (CRYSTAL clear)! All in less time than I would have expected the oil change to be done. I know that windshield thing seems trivial, and definitely something I could have fixed myself . But the fact that your team took care of it for me so expeditiously, and with the same care they would have if it were something related to safety really means a lot to me. It really is the little things…and you did not disappoint! Thank you!

We made an appointment for 60,000 mile servicing for our Toyota Tundra as we were traveling across country. Mike was our service rep and he was professional, helpful, warm, friendly, and knowledgeable. He assured us our vehicle would be thoroughly checked and serviced to make sure we had a safe and dependable vehicle to continue our travels. We picked up our truck 2 hours later and Mike made us feel confident that all was well. Other staff members at Gate Toyota were friendly and helpful as we we waited for our vehicle. A very good experience, glad we stopped in!!

I have used this place for oil changes for years & with multiple vehicles. I love coming here the service is always GREAT. I always recommend this place to everyone I talk to.Keep up the good work.....

Took my 2006 Corolla in for front end alignment after having lower control arms (with ball joint) replaced privately. They quickly adjusted toe and camber to spec. Steering wheel is now centered. Happy with price too.

Went for oil change, come back to oil change and broken key fob from negligence.Update - Jordan reached out and apologized. Jordan was also able to replace the key fob in a timely manner.

Coach was informative and helpful. he was willing to negotiate the price for us and wanted so much for us to buy the car. it was a great car and I think we will be back to get it :)

I always get great service at Gates. Today I hit a branch in the road after a rainstorm and the cover under the engine broke lose dragging while I drove. I wedged it up and called Gates. They said drop it off and we will check it out. I said can you do the maintenance while you have it. The next day my cover was fixed, maintenance done and only had to find a ride to work for one day. Fear factor about cost etc unlimited, total cost $89.00. A total checkup, couple of screws, oil change and tire rotation done the next morning.

Everyone was kind, courteous and professional. I was not entirely satisfied with the financial man. I had difficulty hearing so he closed the door. However, he did explain the key warranty that I might want and then had me sign papers. He did not explain any mileage coverage for repairs. When I got home and looked over all papers I realized I had nearly $3000 in protection that I was going to pay for and felt I did not need. I called to cancel that as I am now refinancing with a bank that gave me a percentage lower. He told me I would have to wait 30 days until I could cancel the protection. Hoping I am able to do that.

Mike Smith was awesome as a salesperson. Very happy with the car

Service department is very accommodating. I am always able to find a time that works with my schedule. I like to wait for my car and they work on it at the time promised. I have confidence that what they tell me my car needs is correct and necessary. I have been using their service department for many years and have been very happy.

Purchased car from out of state. Sasha and Andrew were good to work with. We drove from Wyoming to Indiana to get the color and options we wanted. Everyone was real nice when we arrived. Visited with Andrew and Coach worked with us on showing us the features. He was a pleasure to work with. Thank you Gates Toyota.

Promptly got me scheduled for that brake job wed known was coming eventually. Finished it in the time and at the cost quotes. AND fixes that tire leak as well! Thanks all!!

Everyone was great. Jimmy in sales did a good job. Finance was a breeze. They tried to stiff me on a second key. I called and manager took care of it with no issues. Truck could of been cleaned better but no big deal. Probably can’t hire help like most businesses. No fuel in vehicle either. Ok done crabbing. All & all I’ll give them a B

Free coffee and oversized leather chairs. Service pretty good too. Best place to get your oil changed!

My first trip to this Toyota dealership was very positive. I was greeted quickly and courteously. The service writer was professional and understood my concerns. When I was contacted about the diagnosis of my SUVs problem, Lexie stuck to the issue and did not try to upsell me, which I greatly appreciated. The work was done well, and I got my vehicle back that afternoon. I am very satisfied with Gates Toyota.

I bought my 2010 prius from Gates Toyota it only had 4 miles on it. Gates Toyota has taken good care of me and car every time I have come to them for all my car needs from oil changes ( to shocks and struts after my car had over 125,000 miles). I have traveled back and forth from Nevada to Indiana twice getting 500 miles to a tank of gas. And Im ready to go traveling again with out worry because of how well my car still runs because of expert care from all the staff at Gates Toyota, thank you all, Chelsea

Once again fantastic fair service. We will not take our vehicles anywhere else!!!

I can always depend on Gates Toyota to take care of any problem with my car.So far all I’ve needed is routine service & checking for anything that might cause a problem.By scheduling my service, I spend very little time waiting for car. They explain what they did & answer any questions I might have.Gates Toyota has a very clean & comfortable waiting room making my overall experience very pleasant

Thank you very much for your kindness and consideration. I am from out of state. The staff kept me constantly updated to to process of getting my car safely back on the road. I am grateful beyond belief. May God graciously bless you all.

I had one tire with low air pressure of 29, the norm is 36. The service department checked all my tires and added air to the tire that was low. Two days later after returning from Michigan City, I notice the tire was low again and the pressure read 14. I went to have my car serviced the next morning (Saturday) it was a 1.45 hr wait due to scheduled appointments. No problem I understand. But what I don’t understand is why the service tech didn’t check the tire for a reason why a slow leak. We had a discussion with the service dept manager about how often customers come in with nails in their tire from road construction. Prevention the first time would had saved a potential road side service for a Chevy Blazer from being stranded. The Gates Ireland location need to reopen in a hurry!!

I appreciated the over all professionalism of the whole gates team. The accuracy with which they attune themselves to the needs of a potential buyer makes for a great atmosphere!Shout out to Mercedes at Gates Toyota!!!

Went in for routine oil change and asked for new wiper blades to be installed as well. The wiper blades they put on were WAY too big. The one on the right side hung over the edge of the windshield trim a couple inches. If their service people do something so obviously wrong on something so visible it makes you wonder what they do on things you cant see.When we pointed it out to the guys who check you in and out they corrected the wipers but didnt seem to think much about it.Why spend the extra money to go to a Toyota dealer for service if you cant trust them to install the correct parts?

Cant beat the price for an oil change! $38.00....very pleasant personnel!

Purchased a Toyota certified used vehicle from this dealer last summer. The evaporator hose was disconnected from the HVAC system, with water slowly leaking into the carpet. We didnt realize what was happening until mold started growing on the carpets. All of the carpet pad needed to be replaced. I wouldnt recommend buying a used vehicle from this dealership, even if it is certified. Apparently that means nothing!

My experience with Gates Toyota was phenomenal. My sales-person Ollie was so sweet, helpful, and was more than willing to answer any questions I had during the process of buying my new vehicle! Before looking at vehicles, she asked about any features we were looking for, any colors we wanted/didn’t want, and there was no pressure at any time to buy a vehicle. Same goes for Andrew, the gentleman who helped me with the financing portion of the process. He is so knowledgeable about everything there was to know in regards to interest rates, breaking down the warranty, explaining my credit situation and how it correlated with the interest rate I was given, and was just another reason my experience was so great! I will be recommending Gates Toyota to anyone looking to buy a new or used vehicle! Thank you guys! I am one happy customer!

I have had horrible past experiences buying cars which is normally why I wont buy from a dealer, this past one was a great one though. They were very fair when working with my trade in and got my new car at a reasonable price as well. They made it all super easy and explained every detail so I understood as well as answering all my questions. Ollie was wonderful to work with and found me exactly what I was looking for.

Erin my salesman was great.till i got to the financing part of it. What i agreed to was totally different from the outcome. I agreed to lower payments.which was alot higher.longer term than i wanted.So im very dissatisfied with my purchase because of this.

They have never offered good trade ins and our last visit was the same. A low offer.

Great service, quickly in and out. Nice space to wait with free WiFi and good ambiance.

So while the service department was very kind I do have some issues. I scheduled my service for a recall that was supposed to take a full day so I made arrangements to not have a vehicle. When I arrived I was told that the only technician that could handle the recall was out so they would take my car for the full day to do an inspection and then I would have to come back another day. So I guess in essence my problem is, why not just call me and reschedule and save me a trip?

Open on Saturdays, for working classunlike michigan closed on SaturdayLoved itWas fast, kind,In n outDefinitely be backJust wish they had a tech available on SaturdayGood job gates

We had an overall great experience at Gates. Everyone on staff was extremely friendly, and our sales man Greg “Coach” was excellent to work with. We truly feel like we got a great vehicle at a great price, and we trust Gates to provide vehicles that will last. If I had to knit pick any negative it would be in the vehicles detailing. After being detailed I was still able to wipe visible dirt off of the dash, storage compartments, and drink holders. But that would in no way prevent us from recommending Gates to friends.

All done in good time and no surprises. Very good handling of my oil change and tire rotation. Nice price too.

Gates Toyota service department is the only place I go. The guys do great work and are trustworthy. They don’t rush through things and are always super polite. The waiting area is spacious and clean.

I love coming for service at Gates Toyota on the south side. The service team is super friendly and the coffee is fresh. They always treat me with respect.

The service department is always polite, efficient, and effective! Due to a recall, fuel pumps had to be replaced on two of our cars. They got us in right away and finished in less time than scheduled! Very fine!

I always am treated in a professional and friendly manner. It is always clean and inviting, even in the bay where I leave my car. They always work on what they say theyre going to work on and if they find something else they let me know if it is an optional or vital item that needs repair and give me the option if I want it repaired. There work is 99% accurate, which I think is very good thing compared to other repair shops. The only qualm I have is that they require a diagnostic test, every time I bring my car in, even for obvious things that should not have to be tested to know the issue and what is needed to repair them. That is where they lose one star with me. All else outweighs the darn diagnostic fee and I trust them, so I come back.

I took my vehicle in for a scheduled check-up. I was told the wait would be a couple of hours. This seemed reasonable and I came prepared for that. After three hours I had not been updated or offered any information about my vehicle or how much longer it would be. Finally, after five hours, I inquired at the desk. They retrieved my vehicle and began a somewhat lengthy process of typing in the information to check me out. It was as if my time was not at all valuable to them. I find this surprising because they carry the trusted name of Toyota and I expected more. I will not be using them again for service, despite their convenient location.

I am very happy with the service and work I have done on my two vehicles. I come every 3000 miles for oil change and if any thing needs attention, it gets done. Your service employees are always courteous. I used to go to another auto service dealer for many years, it got to where I could not trust them. /// I am very happy to work with Gates Toyota because I can trust your people and the work they do - Thank You !

Best place for an oil change. Service personnels are friendly and efficient. They let me know if they could see anything out of place after the oil change. Not a health check of the car but a visual check. The attention is very appreciated.

Timothy was wonderful to work with! After having problems with a previous dealership, we decided to go to Gates Toyota and had a wonderful experience. Timothy showed us exactly what I was looking for, answered any and every question I had, and was just really pleasant to work with. Jason was also really great to work with with financing. Everyone has wonderful personalities and is great to get along with! Timothy will be our family car dealer now!

The staff was very friendly and helpful. The service to our car was completed in a very timely manner. I was very happy with the service we received.

Prompt and attentive to details. Too new to give a 5 star rating.

I had the best experience with Gates Toyota I would go back they was so kind to me and patient and if you have bad credit they will work with you and the three guys whom work with me I love them my new brothers.

Plain and simple, I come to Gates for my vehicles because of Marcus! I have worked with him on three separate occasions, and never walked away feeling like I didn’t get a fair shake. He is always up front and honest, and never goes back on his promises. He has always come through for me, and I feel confident he will do the same for you!

It was wonderful...the greatest experience in a very long time...from entering...to leaving...i hope it was not a fantasies...and hope the welcoming..and professionalism is lasting...everyone was knowledgeable which made me very comfortable.i will be making gates once again my go to place...the most important part about my visit...was it felt TRUSTWORTHY in there...i was at peace.Truly lorraine harper

Mike Fahey was wonderful! He was so friendly and very professional. He took great care of us and I walked away feeling that I was treated very fairly and got a beautiful Rav 4. Thank you so much Mike!

The men and women are always friendly.And the wait isnt very long thats a plus

Fast friendly service. Great waiting area with guest internet access and work area for laptops.

The woman at the counter who took care of me was considerate and gave me useful advice on possible next steps to replace my tires

Gates is a great place to get an oil change. Very affordable.

Prompt…. Uses first name….No unneeded recommendations…..Most of all, friendly…

Ive bought several cars from gates and always been a good experience. This time Im a little put off. After signing finance papers and getting the car, I realized I only was given 1 key. I asked if maybe they had forgotten, no apparently they only had one key. When asking what can be done, this was now my problem. When youre paying new prices for a used car you expect a little better. But Ill remember this next time Im looking for a vehicle and Ill look elsewhere.

Ive been here several times, never had a bad experience, even got my car through them

Gates is awesome. They got me approved quick & for a vehicle I wanted. Thankyou Mercedes @ Gates on Ireland Rd

Great service! Would not hesitate to use again.

All in all pretty good handling of customer. Service department needs working with. Im pretty happy with the experience. Only had it around a month so.....

The employees were friendly and helpful! I did have to wait two hours for an oil change I had an appointment for, and then my car leaked oil after. When I took it back, there was great customer service again, but it took another hour and a half to fix the drain plug.I did not have a great experience my first time around, but Id be willing to give them another try!

Thank you so much for getting my car in on such short notice and figuring out the problem and fixing it. Brian was very nice to work with and very personable.

The people in the Service department were very friendly and listened to my service requests. They gave me a ride home and completed the work efficiently and in a reasonable time, thanks.

Sold my car with free and clear title to Gates on 6/24/21. Check is being mailed tomorrow, 7/7/21. While sitting at the desk executing the sale I was told it would take 7-10 days to to receive my check, even though I provided a free and clear title. My choice, but just be aware it will likely take that long and there may be alternatives.

I visited this dealership for the first time on yesterday as I am from out of state. I was impressed by the friendliness of the staff and the prices for services. I would recommend this dealership for service.

Very organized, friendly,quick with good service and quality work.The only reason I didn’t give a 5 star was they brought 5 things out that they recommended we do. No pressure but I had no idea how important they were and could they wait. I couldn’t afford all of them. Suggest that make that recommendation in a priority order

Ollie was a great salesperson to work with! She was not pushy and wanted to best suite our needs in all aspects of purchasing our vehicle. She was very upfront, honest, and easy to work with. Thank you, everyone, at Gates Toyota for making our car buying experience so stress-free!

Great service as usual, oil change, tire rotation and a minor repair and less expensive than I estimated ! Thank you again.

I love going to Toyota for my car! They are always quick and kind and let me know what’s going on with my vehicle if anything.

Brian was very nice and helpful. Great customer service!!

While spending an extended stay with Family in South Bend, my RAV4 came due for its scheduled maintenance. I asked if they could take me even though my prepaid coupons said to use them in Georgia. They said of course and let me know about a recall as well. They had everything fixed, good as new in a couple of hours. Great service - very friendly!

I needed an oil change immediately and Gates South Bend Toyota responded promptly by getting my car in and out of the service within an hour. I have always had a good experience at Gates Toyota South Bend.

They did an amazing job. Even with my trade in I went from paying 23% to 13%. I absolutely love my new car! Their customer service is the best. I didnt feel like they were being pushy at all which made it easier. Mercedes listened to what I wanted and found me a car that was perfect for me and my budget.

Recently my husband and I purchased a SUV and we had the pleasure to work with an amazing sales consultant Trent Jackson, he was very patient and professional and helped us by answering all our questions which made easy for us in are decision to purchase are car. Are experience with Toyota always been easy thank you for the team of amazing people like Scott and Landon there financial team. Always grateful for the hard work and dedication to the costumer.Thank you 👍

Ollie and Paris got me in a great car with great payments and excellent interest rates! Everyone is so friendly and upbeat. The perks that comes with being a part of the Gates family is awesome too. Love them!

Everyone at Gates Toyota South Bend was very pleasant very friendly and went to bat for me. I really enjoyed having themservice me. I wouldnt have been able to get my vehicle if they didnt do what they did for me. Thank you so much. I would recommend Gates Toyota South Bend to everyone, because they well go to bat for you just like they went to bat for me. Thank you again for the excellent service.

I had a good experience. The staff is very friendly and helpful.

Great staff vehicle was ready when they said it would be. Friendly, knowledgeable.

I would recommend Gates Toyota over any other dealership. My wife and I worked with salesman Trent and he was able to answer any and all questions we had on our new Sienna.This was, by far, the most enjoyable and hassle-free car buying process I’ve ever experienced and will certainly be the first place I look for any other future needs.

Just there for oil change, went very fast, thank U

Had an excellent buying experience. Mike was very professional and knowledgeable so the vehicle test drive and purchasing process went very smoothly. He was very attentive during and after the purchase. Recommend Gates highly!

Fast professional oil change. Did exactly what I expected.

The people at Gates Toyota were very helpful and helped me get the new car I needed despite the current inventory issues. I am very pleased with my experience and look forward to using them again in the future.

Discovered a pretty good scratch down the side of the passenger side fender along with fluid running down the side of it called to speak to a manager left a voice-mail havent heard back since! Never again!

The purchase transaction went very smooth. It was not high pressure at all. I was not planning on buying a Rav4 that day but the SUV I bought was too good to pass up. Jimmie Huffman had us in and out within a couple hours. I was very pleased.

Nice and fast good price

Found a really great car!! Aaron is amazing and kind!! Would gladly buy from Gates again!!

We wanted a quick buy and Trent was extremely helpful during the sales process along with getting us in and out of the dealership in a timely matter. The finance department was also extremely helpful and quick. Overall wonderful experience. Highly recommended.

My credit is in the middle. Mercedes and Paris went above and beyond to find me a great vehicle! I greatly appreciate all the work you did for me!

Gates salesman Robert Strahan was AWESOME to say the least to work with. Went in looking for a specific truck with specific requirements and Robert went far above and beyond to find me exactly 100% what I was in search of. All in a very timely fashion, do to me only having a very short time window to acquire one. The hard work, great communication, timely reply to all my questions & just straight forward professionalism, plus the under promise over delivery attitude this salesman has, is truly amazing. Thank you Robert Strahan & Gates Toyota in South Bend IN for finding and getting me what I wanted in a very short time frame. Sincerely a very happy customer.

Always quick, friendly, and the fairest price full synthetic oil changes I’ve found in South Bend. They never try to pressure you with add ons, but are thorough in their inspections. Rarely do I have an issue with walking in and getting out quickly,, but I have found that lunch time is one of their peak times, so I avoid that. I won’t go anywhere else now, because I always regret it afterward.

We bought a grand caravan. We had decided not to take it to the mechanic because we were told all cars at Toyota have to go thru an inspection, this minivan supposedly went thru the inspection and was in perfect condition. Within the first hours of driving it the engine light went on and the transmission was not shifting. We took it back and were told it was going to be 5,000 to get it fixed. After talking to the sells man and telling him this was not acceptable, he talked to his manager and he told us that they were going to order the damage part which was 700 and that we only had to pay 350. This however meant that my wife would be without a car for a month because they had to order the part. The manager agreed to give us a rental. Even though they gave us some solution we feel very disappointed, first we were told this car was in perfect condition and safe for my family, then to get it fixed we were told it was going to be 5000 and then told it would only be 350. Not a good experience.

I only have Gates service my car. Always friendly and will always keep my car in the best condition.

Trent Jackson is the best new Toyota Salesman at Gates. I highly recommend him to anyone in search of a vehicle! I love my 2021 Camry Hybrid XSE!!Thank you!

Yesterday the service on both our Sequoia and our Venza was done quickly. We were warmly greeted and able to get right in. Love Gates Service and personnel.

Service is excellent, but very expensive. Went in for full service on my truck, and ended up spending $338. 😱😱

Bought and services both my 2005 and 2018 Prii here. Complimentary car wash and shuttle service. Ive been very happy. Plus, open 1/2 day on Saturday