Customer service was great in and out with no problems.
Did me right and showed me mistakes from a previous tire purchase. Thanks guys!
Super fast and friendly
Great people took good care of me
Based off my phone call that nobody bothered to answer I have to give it 1 star.
Said they had 4 tires in my size, they only had one.
Terrible service. I showed up at about 6:10 PM, almost an hour before they closed at 7 PM and said they had too many people ahead of me and couldn’t help me with an oil change. When I was walking in from the parking lot they didn’t look busy at all since there were no other vehicle parked outside. After pressing them it turns out they had 2 vehicle they were currently working on and that was it. I asked to speak to a manager. No manager ever came out to talk to me, they just checked me in and said it would probably be several hours for them to finish (sometime after 8 PM). I knew that was bologna so I let them check me in and sure enough they finished in probably 45 minutes. What was really going on was they were lazy and didn’t want to do it. I have went to Walmart for a long time for oil changes and every time I go in I wonder why I come to Walmart for oil changes. I almost always have a bad experience no matter what location you go to. After this, I am done with Walmart changing the oil in my vehicles.
Prices are decent, as is the tire selection and oil change, but thats about it. Apathetic staff and sometimes long wait times. Not to mention the fact that its in Walmart, which is depressing enough.
These people took great of me yesterday. One of the guys had recommended me to buy a portable inflator and return it because I had two flat tires and I needed to get there somehow. I did as he said and got my car in and out. Thanks guys!
The management at the south bend Ireland tire and lube is the best service Ive had in a long time. Professional and courteous. I recommend highly!
One lady in the auto care center was very nice and helpful. The boy who was working the register act like he completely hated his job and when he answered the phone when I called before I arrived he was barely any help at all. They did not check any of my fluids like they were supposed to. But when I realized it the lady did have them pull my car back in to check my fluids. Was not very satisfied with this oil change
Always very friendly, fast service. I always get the best service at Walmart auto care for my tires and oil changes. I wont go anywhere else.
Great customer service they let you know exactly whats going on with your vehicle
Such disappointment to see a general manager (Brian) treat an elderly person with disrespect. I got to view how it caused such disgrace to him to honor a price off the rack on a tire. From avoiding eye contact to hitting the keyboard keys so hard.. Very unproffesional however employee Vicky always greets and manages situations with proper etiquette.
I will never return to Walmart Auto Center.I had a flat tire, so I took my wheel off of my car and took it in. They did not appear busy when I arrived. The employee at the counter took my information down and told me that the techs would need to look at the tire to determine whether it could be repaired or needed to be replaced. We discussed the price of a new tire, and I told her that I was fine with it being either repaired or replaced - I just needed to be back on the road today. She said that they would give me a call to let me know whether the tire required repair or replacement. I left Walmart shortly after 2PM.At 4:30PM I had yet to receive a phone call. I attempted to call them and was placed on hold. After waiting for 10 minutes, I hung up and called back only to be put on hold again. Both times the employee who answered the phone did not give me an opportunity to say a single word before placing me on hold. At this point I had a bad feeling that my tire was not going to be fixed today. I looked and saw that both Belle Tire and Discount Tire nearby closed at 6PM, and it was nearly 5PM at this point. I called Belle Tire and explained my situation and they told me that if I could get my tire to them ASAP they would try their best to get it fixed.I drove to Walmart. They were quite busy, with many people waiting in line. One employee was at the counter assisting a customer, and another one was on the way to get behind the counter. I stopped him and asked him what was going on with my tire. He told me that the sidewall was damaged and they could not repair it, and that they had been trying to reach me. I informed him that I had received no phone calls and that I tried to call them only to be put on hold for 15 minutes. I didnt make any attempt to hide my frustration and I dont think he really wanted to deal with me because he went behind the counter and began talking to someone else, I believe another employee. I stood there for a minute to see if he would come back or if I was on my own once again. It didnt seem like he was coming back, and since I was on a bit of a tight schedule I walked behind the counter, grabbed my wheel and left. I got to Belle Tire at 5:10 and by 5:45 I was on the way home with a new tire.Look, I get that sometimes things can get hectic. It just didnt seem like getting my tire fixed was a priority to any of the employees. There was no real reason that I even needed to be called, it was the employees suggestion to do so. I was fine with getting a new tire if repairing it wasnt an option. Its not good practice to place callers on hold without giving them at least the slightest bit of attention first, especially if you suspect the person youve been trying to reach about their tire may call you...I remember a young man standing at the counter near me shaking his head in frustration. An elderly woman said she had been waiting there for 2 hours. You could tell by the look on everyones face in that place that it was just a total shitshow. It didnt seem like anyone was in charge on either of my visits. Id stay as far away from this place as possible unless you believe my experience was a complete anomaly. Im pretty sure it wasnt, and THANK GOD I was only looking to get one single tire fixed - I wouldnt want them touching anything important on my car.
Came to buy 1 tire do to nail in the side wall. And I told them what tire and where the nail was and then they changed the wrong tire. Its a whole bunch of non schooled idiots that work there.. Except the women at the front desk.. NEVER AGIAN HIRE PEOPLE WITH AN EDUCATION!!
Get your car care done while shopping
People at tha particular store dojt have a very good customer service skills, they are rude
Rod was great! Very helpful
Very good service..thank you Darious
Great service both desk and quick oil change.
This was possibly the worst service I have ever had anywhere for anything. I came in for an oil change and a new battery. I was told it would take about 40 minutes. 40 minutes later, they still had not even started. After about an hour I asked how much longer and was told it would be 20 more minutes. It ended up taking over 2 hours. At no point was I given an update or explanation as to why it was taking so long (it was not busy and there are no extraordinary issues with my car). Nobody ever apologized and I left with the sense that everyone there was incompetent There is no chance I would ever go here again under any circumstances.
The guy was great he even told me the last Walmart put the wrong oil in my car looked it up and put the right oil I was extremely happy
Efficient service, seemed concerned for my problem and offered the best solution.
Never get tires from here they lies to steal your money and they dont like black people
We came at 4:45pm. They didnt want to take my car in for an oil change. Stating theyre done for the day.When actuality they closed at 6:00pm.Just bad business.
Usually quick and never had a problem with service.
Helped my daughter in law out when she got a flat tire
Great service, in at 715, out by 800...four tires
They wont answer the phone when calling for an estimate.
Has one of the best supervisors Ive ever had
Great people and clean facilities
I always get my oil changed here
Got there at 6:30pm on a Saturday with a flat tire on a tow truck. Went in to buy tires and the guy at the counter stayed on the phone until after 7 when they close to avoid any more work. Had to leave the car there overnight unattended so they could slack off at the end of the day.
Friendly people who work there
Less than zero I bought tire on line I get there and cant get customer service for over 20 minutes then I was told order was cancelled because the tire wasnt in stock so I had to buy a more expensive tire now they say two hour wait WOW terrible terrible service hands ✋ Down
Didnt have rims
Quick service.
Called to see what their business hours were as it is not posted online. Kept getting placed on hold 1 time for over 11 minutes. Hung up tried again placed on hold. 3rd time no answer.
Love the service and staff
Excellent service
Busy... Took too long
Was not pleased at all.
Terrible service.
Bought some coolant for my car....
Good work
Friendly staff and quick
Fair prices
Long wait for a oil change
Very helpful
Oil change
Employees are doing their best to honor the Black Friday tire deals today. My online order had been cancelled but they had tires in stock in the store. My service was quick, thank you