I take both of my cars to AIS. This time I took my wife’s mini for maintenance(break fluid flush). While the car was getting serviced, I remembered about the broken brackets on the interior trunk lid, which made the lid keep lfalling off. No one sells the brackets only. I’d have to get a whole new lid for a whole lot of money. Well, I told them about it and they found a way to fix it for me. They didn’t even charge me for it. This is the type of auto shop that I can recommend. They don’t only fix what you’re in for, but they inspect your car, keep you up to date on what the vehicle needs, and also do their best on saving you money when appropriate. In my case, repairing my brackets at no cost, saving me from an unnecessary spending. Honest, professional, knowledgeable, very reasonably priced, local family business. I strongly recommend them to anyone that owns a German car.

Recently had some work done on my 2018 WRX. Jeff the service manager was absolutely fantastic to work with. He clearly outlined the work that was going to be performed and stated to cost which was very reasonable. Caleb the service technician did an awesome job completing the repair for me. I really appreciate the thoroughness and him explaining exactly what was done. While I waited For repair to be completed I even had an opportunity to talk to Mark the sales manager about my future car purchase.. All in all a very great experience and would highly recommend Auto Import Specialist for your repair and sales needs!

I had a MINI that needed work and I struggled to find a capable mechanic. My brother recommended Auto Import Specialist. The guys are extremely helpful, honest, and professional. They made all necessary repairs and had my MINI running perfectly!When I decided to sell my car, Mark took care of absolutely everything. My MINI sold super fast and I received almost as much as I had paid for the car when I purchased it three years ago!An establishment you can fix (or sell) your vehicle worry free!

Auto Import Specialist owners/associates are friendly, professional and responsive to customer needs. Traveling from out of state, our Range Rover was disabled, leaving my wife and I without transportation. Mark and the mechanics at AIS were extremely helpful in finding the parts we needed, along with working with our insurance provider to get us back on the road. Exceptional customer and workmanship. I highly recommend AIS.

Took a nissan truck in to them to have injectors replaced was very happy with there work and prices. highly recommend them for any work you need done

Great people with excellent service!

The technicians are very knowledgeable and trust worthy! They will work on domestic vehicles as well. I took my Ford Edge in to get the power steering looked at and they were reasonable. Jordan, Jesse, Jeff, and Mark are awesome people! They are worth the drive for me! I will definitely be taking my car back for regular maintenance as well! If youre looking for a dependable place to take you vehicle this is the place!

I have known Mark the owner for at least 30 years. He is honest and trustworthy. I highly recommend AIS for service and sales. Attention to detail and your satisfaction is top priority.

I will definitely return to this shop if i need any other repairs to my Beetle. They got my vehicle in quick, called me with issues and recommendations, fixed what needed to be fixed and got me on my way. The communication was amazing! I even got a reminder about the appointment the day before. They were also super friendly! If there were more stars to give i would. I would highly recommend Auto Import Specialist!

Its very difficult, if not impossible to find a first class automotive service that is trustworthy, priced fairly & exceeds all expectations with each and every visit. AIS is all of that.

DONT WASTE YOUR TIME!!

Very genuine and helpful. Helped diagnose my problem and didnt even charge me

Ive been taking my car to AIS for the last few years and have always been happy with their work. They do quality work for a fair price. Theyve gone above and beyond for me on multiple occasions and exhibit a high level of integrity. Theyve earned my full trust over the years and I wouldnt go anywhere else.

This was my first time using AIS for service on my VW. Prompt work at a fair price.

Its okay I dont like the people there not too friendly work on their family knows I think itll be a great place

Awesome guys here at Auto Import Specialist! If you are looking for a mechanic/technician to work on your car, look no further. Super professional and timely, with reasonable prices. The communication with and treatment of their customers is top notch! Definitely recommend, and will never go anywhere else! Do yourself a favor and check these guys out, you will be glad you did! Thanks AIS team.

Great experience! Nice people, I just went in with some questions and they were open and fun to talk to. (Not bothered with some simple questions)

I had an maintenance issue with my BMW and I was referred to Auto Import Specialist by a (well respected) local service shop as Mark and his team specialize in German and import vehicles. They were courteous and professional. No surprises or up sells. They communicated with me throughout the service process. Highly recommend!!

I cant wait until my car break so he could fix it good mechanic

These technicians are thorough, professional, friendly, and knowledgeable. I would trust any of them with the life of my automobile and thats just what I do. Im so grateful that theres a place to go where I know Im not going to get talked out of my money for unnecessary services but at the same time Im not going to drive away only to have my vehicle fall apart because something was missed. These guys are the real deal especially if you have an import but they will take care of any vehicle they even took care of my grocery Jeep.

I found this dealer on Auto Trader because they had The car Ive been looking for. I should have done my home work!! 1. Make sure you get someone to inspect the car before you purchase sight unseen and 2. Check to see if you have to pay tax in both states!! So you dont pay twice like I did. Big mistakes!!! I guess Im still learning.

The work was completed in less time than quoted and for less money.I was very happy because it does not happen very often. Everyone in the office is very kind and accommodating. I will be returning for some more work I need completed that was explained to me thoroughly. Thank you!

Although I didnt end up purchasing a car from AIS (due to my own schedule), I was very impressed with Marks responsiveness and helpfulness about the vehicle I inquired about. I would definitely consider AIS for future auto purchases!

After going several weeks with an odd problem on my car and different shop not able to find problem i took it to these people the next day they found the problem and fixed it at a very fair price i will now take car for any problem highly recommended great job!!!!

I have had my car serviced and repaired several times at AIS. It has been a great experience. Their team is top notch.

Recently purchased from auto import specialist, Mark is a top guy and worked with me as Im not the easiest to please i didnt make it easy for him but he got me what i wanted and in a professional manner. High recommended and i wouldnt pass him by for any maintenance or future purchases

WOW!!! The service and experience was not only the best my wife and I experienced, but I believe these professionals have just raised the bar and set the standards for all dealerships. Jordan, Mark, Jeff and the team welcomed us with open arms. Their lot has some of the best, cleanest cars in the area. Their service department rocks. Did I mention that they come and pick you up, door to door service?! Wow. We are extremely happy with our recent purchase. I will be recommending Auto Import Specialist to all of my friends, family and neighbors, as these folks are true professionals assuring that your buying experience is second to none in the area!!

Auto Import Specialist, on IN 2 in South Bend, is a special place to do business. The owner and staff are extremely knowledgeable, professional and cordial. They are punctual, detailed and you leave knowing exactly what services were performed on your vehicle. If future work is advised, you receive a itemized printout and a quote, which they keep on file as well. They are also great at the business end of their customer service. The record keeping of your automobiles service is beyond amazing. You can login to your cars service record and see the details of your visits. We have found them honest, transparent and definitely offer a great value for each transaction. They have helped me prioritize future work and are always personable. Additionally, not only are they a top-notch service business; they have a Sales Division as well. That is where we will go for our next automobile. Thank you Mark and Jeff and all the rest who perform these great services.

Recently involved in an accident and was without a car for a few weeks. After searching the internet for a new vehicle I found quite a few good options at AIS. Mark hooked me up with a great deal on the vehicle I was looking for, and allowed me to drive the vehicle while my financing was getting sorted out. The whole process was super simple and headache free.

Jordan and the Team at Auto Import Specialist were amazing!! They were very helpful, meeting all my needs and not pushy whatsoever! Willing to listen to my needs and wants and finding me the right vehicle for my family. Jordan’s customer service was above and beyond! Worked with me every step of the way. I would highly recommend anyone to AIS for their next car purchase! Thank you Jordan and the rest of the Team at AIS for everything that you’ve done for my family and I! I will for sure be back to purchase my next vehicle!

I recently purchased a VW from AIS and they assured me that I should contact them with concerns/questions. Yesterday I visited them with questions and concerns. They worked as a team and solved my light problem, assured me of a software resolution and as an extra - addressed a concern that I didnt even have to mention. The treatment I received was pleasant, respectful, and timely! Thank you all for making my day!

Fantastic service from Jordan and Mark!!! Both went above and beyond my expectations in service and I truly felt they strove to give me the best and fairest price they could to fill the needs of my car. I trust them and will continue to patronize there new location and wish them great luck and many blessing for their hard work and great service.

Very happy to find A.I.S. Their communication and work was top notch. They Service team made sure I understood what needed to be performed and also ensured the job was done correctly. I appreciate the transparency and attention to detail. Cant speak for the Sales side of the business but wouldnt hesitate to work with them as well. I would give 6 stars if I could

Had an A/c Compressor replaced, price was manageable and the work was excellent! I recommend everyone to this place! Its top notch.

They are very profesional and helpful ! The vehicles are all sharp looking . Mark makes people feel like family for real ! The prices are excellent. I’m in love with my BMW . I love this desler they are the best .

Very good at listening to my issue, quick follow up. Very attentive to my schedule. Also very thorough in analysis and explanation. The staff is experienced and dedicated to customer satisfaction. I will utilize your services at every opportunity. Thank You! Jim Slott

Worst experience ever. Hands down. Treated like garbage on the phone. Then proceeded to tell me you cant do plugs on the drivers side of my car without removing valve cover. Did them myself the next day. Also tried telling me drivers side had massive leak(had it in for passengers side) which it does not. Stay away from this place.... far far away. Oh... And didnt even address the fact my radio and climate control was non functional upon pickup and the fuse panel door was on the floor. So, somebody noticed it quit, checked fuses, and then never said anything.

Had an unfortunate failure of my 16 yr old Audi A4 convertibles transmission. Thanks Audi, 68k miles. Seems like you should get a little farther then that! Guess what, one source of that transmission, AUDI. AIS gave me some other alternatives but not a great chance it would work out in the long run. They got the trans from them and installed it, will stand behind it as well as Audi would. Plus I trust them to do the install perfectly. They say what they will do, and they do what they say. Cant ask for more. Will be back this fall for routine maintenance. Thanks again.

Andy at Auto Import Specialist has always do a great job at taking care of our familys cars. I have had 2 Toyota trucks with > 250,000 miles each. Andy has been able to keep them reliable and running well. His prices, knowledge, helpfulness, and service is the best in town. Please take your vehicle to him if it needs service. You will not be disappointed.

You always have to wonder if reviews are legitimate or not. Well I am writing this under my name. I bought a car from a guy working in a shop on Hwy 39 towards Pine Lake ave. Finally was able to work but would require me to drive a lot. Used all the money we had because he convinced me this would do the trick. Transmission problems ensued shortly after and unable to connect with him again. Brought my Car To Auto Import and they found the problem fixed what needed to be fixed and explained what they did. Several days later they called back to make sure there were no issues. They could have taken advantage of the fact that I had to have this vehicle but they did not. The cost was more than reasonable and the personal touch of calling me will not be forgotten. There are still people who stand behind their work and this place is one of them! I will be using them again and will let anyone I can know that these folks are the real deal. THANK YOU!

Honest people. What more can I say. I bought a car. I had cars repaired. They sold a car for me. Great honest transactions. All good.

Ended up buying a car somewhere else, but these people were extremely nice and professional.

Absolutely love the quality of service that I get here! Me and my whole family buy our cars from here and we never have any issues with our cars. Andy and his workers are very honest and have the best prices around for any automotive work! Highly recommended!

I have two Volvo’s that AIS has maintained. They are very professional and straightforward regarding repairs. I highly recommend their service department for honest, quality work.

You can always count on getting the superb quality service for the fair price. This place is about hard earned trust and building a lasting relationship with a customer. The owner has many years of experience. I work at Notre Dame and have recommended this place to my friends and colleagues as it is very difficult to find great experts who charge a fair price nowadays.

Wonderful guys here, always willing to help me talk through my next car purchase. My wife takes her Mercedes in to get serviced there, and I’ve purchased a vehicle from both Mark and Jordan before. I will continue to go to Jordan for vehicle purchases!

Professional, honest, effective sales and service. I love doing business with AIS!

Jordan Cox at Auto Import Specialist recently helped my wife and I locate and purchase a vehicle. Other family members had worked with him in the past, and he came highly recommended. Since we had already settled on a make, model, and feature set he had some searching to do, but he did not disappoint. He located a vehicle that perfectly met all of our criteria and had less than 3500 miles on it. The car is perfect, but that was really icing on the cake. He was mindful of our budget and managed to come in a little below the price he originally estimated. He was able to line us up with an extremely low interest rate from Interra Credit Union (a full 1% lower than what TCU was offering us), which helped us save even more money.I have bought several used cars over the last five years, and this transaction sticks out among the best. There are certainly other good used dealerships out there, but the time and attention we were given here is a rarity. I have purchased far more expensive vehicles from luxury brand dealerships and not been treated as well. Auto Import Specialists may not be much to look at, the offices are small and nothing fancy, but you can tell they care about the cars they are selling and the people they are selling them to.

Got an oil change. Also new tires mounted and balanced.Professional work. Good communication. Friendly people.Plan to get all my automotive work done there.

They have great service here! Not to mention a knowledgeable, helpful, reasonably priced and I’ve got to say to the ladies the team here is easy on the eyes as well 😉They are all around a great group of people at a great place!!

The best auto buying experience I have had. Very easy process and made me feel like family. Sales staff took care of every hiccup and road block and left me to enjoy my new car.

Love this place sooo much! Everyone is so helpful and polite, the facility is extremely clean. The owner and Jeff go out of there way to make everyone feel welcome. They dont give up until they get to the bottom of the problem. So thankful for everything they did for my Audi Q7.

The team at AIS was extremely helpful in every area regarding our vehicle, they offered excellent customer service through the entire process. I would recommend them to anyone, give them a shot!

Great place and best service ever !!

2019 Update:They changed owners a couple years ago and it has NOT been the same. Ive had my cars towed over to them twice since 2016 and both times they couldnt repair it and both times I had to pay for two tows instead of one. Long sorry short, I found a new mechanic.2014I have yet to have them work on a vehicle. However, heres my story. I called them, on a Friday, to see if I could have my Mercedes S500 towed to them because the air ride had failed and the car was too low to the ground to drive. None of the tow services would touch my car with a 10 pole because of how low it was. The guys @ Auto Import got my address and personally came out to see if they could do something to get there. While that didnt work...and Im still in the process of getting it lifted enough to tow, I will definitely have it towed it and I will definitely have it towed there. From here on out, they are my car guys!!!Cars Owned2012 Mercedes S5502008 Mercedes Benz C3002002 Mercedes Benz S5001999 Lexus RX3001994 Lexus LS400

Fixed my flat tire...very reasonable

Great place to buy a car, the salesman Jordan Cox, is great to work with. He got us a great deal on a car and he was able to get us a good deal on the financing.

Did what I needed to have done. Car works perfectly now. Was delivered on time.

The couple who owns this place are so caring and they replaced my Volvo battery so professionally.

Jeff is the man to come see if you have a import car issue... Hes reasonable and understanding with your pride and joy.

Andy is always the guy to trust! I bought my Volkswagen from him and never had any issues. Now my whole family buys from him and uses him for his car services. Wouldnt recommend anyone else!

Andy is the best! He has kept my E90 working in top running condition at very reasonable prices.

Whoever is answer there phones is the most rude individual i have ever spoken to. I was treated like total garbage and i will not be doing business with this company and i recommend the same. That is unless you like being spoken down to and treated like the scum of the earth. 0 out of 100000 rated business.

If you have a VW in South Bend, please, please, please take it here. Andy knows VWs inside and out and he does intelligent repairs. He does not just offer to replace the most expensive part, but actually fixes the problem. He is honest, friendly, and will not rip you off.In my most recent experience, I had an Airbag failure warning light on. I took it to the dealer. The dealer identified the problem as a faulty occupancy module. The price, $1600. I wanted a second opinion, so I took it to Andy Przybyslawski at Auto Import Specialist. Do you know what he did? He actually looked under the passenger seat, plugged in a wire that had become disconnected when a passenger put her seat all the way back, flashed my system, and poof, systems normal. He charged me $30. I am so glad I took my car here.This place is a gem. We need more repair shops like this.

Great selection of import cars and friendly, knowledgeable salespeople.

I purchased a car from this place and was lied to and Mark tried to rob me out of over 700 dollars he also told me he had the car serviced I didnt have 100 miles on the car before the light came on change engine oil BUYER BE WARE !!!

Myself and family members have used AIS for many years and would not consider service anyplace else!!! You always get what you paid for without all the add-ons that other places try to sell you.

Ive known these guys for a long time and when no one else took a chance they did..I dont know what I would have done with out Jordan and Mark...My fiancee and I next car will also be from them...way to go guys and thanks alot.

Andy is the only place ill take my VW Beetle, he know exactly whats wrong with it and his quotes are spot on and cheaper than anyone else.

Honest and excellent service!

Great Service

Wont fix it if its not broken