I ordered 20 cases of jars in Sept 2020, 6 months ago. Every month for 6 months they have pushed the delivery date out farther. I asked themseveral times to keep me updated on status, as my small business depends on this, and they have refused that basic courtesy. I have had to constantly email them often multiple times to get any reply, and they just keep saying they don’t know or pushing the date out. At this point they took my money and have refused to give me what I paid for for 6 MONTHS.This has not happened with any of my other suppliers during covid. If other companies have to push it, they keep me updates and it actually arrives at the postponed date.After 6 mo of not ever getting my order and terrible customer service, I just asked for a refund as I no longer trust this company to actually come through and get my order to me. I am done waiting, this is absolutely horrible customer service and totally unacceptable business practice.Hoping they actually make that refund happen today, or I’m filing a fraud case.

Slow and unresponsive