Thank you Ashley Furniture! It’s not usual that a furniture company can make the difference in a cancer patients life. But they have provided an avenue for greater healing as a result of their well made furniture at such an extraordinarily affordable price point.Barakat thank you sir. And everyone don’t forget about the outlet part of the store.I came in for a friend in need. A severe case of need. Ashley Furniture gave us this amazing double wide luxury leather recliner at the most amazing price. Thank you for giving back to the community. I’m pretty sure they made next to nothing in profit on this piece. All for the sake of helping out a man in need. Thank you Ashely Funtiture

I want to give a great big huge Thank you to Mr. Frank for being a blessing to me and my mother. When my mother and I walked into the store, not one associate greeted us, nor asked if we needed help with anything. We walked into the Morris side and two associates greeted us, very pleasant and nice. As we were walking around, Frank came all the way from the back of the store and greeted us with such a great smile and attitude. We were treated with respect and kindness. Frank really helped us out. If it wasnt for Frank, we were on our way out of the store to never come back again because of poor customer service from the associates on the Ashley furniture side. Frank blessed my mother with great furniture and great service.

We went desk shopping back in the spring. We found a nice desk that was part of a sale they were having. We ordered the desk and were told two things:1. It would be 6-8 weeks because of supply chain shortages2. Ordering from the store would be faster than online because they were two different companies - and the store was faster.Neither of these were true. We never got the desk. We never were told the desk was not coming until January (about eight months from our initial order date). We were never told anything by anyone. No offer to refund the purchase or to pick something else out. Nothing.

We had a great experience purchasing the furniture. Our rep Kera was very accommodating and made sure we were able to get exactly what we wanted. The delivery on the other hand was a less desirable experience. Unfortunately the team that delivered lacked customer service and were not knowledgeable on the items they delivered and how it should have been set up.

From Cincinnati Ohio Young Prettyboy40 Hello everyone First Time experience at this location Great staff and co workers Very clean place Great location. I really enjoyed the set up of the furniture. Great Deals on beds and dresser. Appliances and accessories discount variety nice furniture to buy I will definitely be back again soon I recommend you should visit Be safe everyone 9_10_21

I ordered a piece of furniture and the general manager, Megan, at the Tri-County location just cancelled my order. She did not bother to call before or after cancelling my order. I had no reason explained to me, as to why my order was just randomly cancelled. I tried going to the store to speak with her was told she was unavailable. I went back within a half hour later and was told she left for the day. All in all, I believe Megan and a few store representatives lack customer service etiquette. I feel that I should have been called or emailed about the cancellation or at the very least sent a receipt/confirmation of the cancellation. No apologies were made whatsoever. The nonchalant attitude was absurd. Im really contemplating on just cancelling my entire order and getting a refund. Im just not sure if this business is worthy business.

I cant recommend shopping here. Ordered a $3,000 couch in June and still have not received half of it. Now, thats almost understandable given logistics problems worldwide. However, as I was told by my salesman my order was given to someone who ordered the same couch after me in August. So, now Ive just been waiting months with half a couch. In addition to this I paid for shipping and assembly (called white glove service) and the gentlemen who dropped it off simply tore the plastic off it and left it all (trash included) lying in my living room. They didnt even put the feet on the couch because they said they didnt have the tool and Id have to call back to reschedule someone to come do that. Just be aware you will be promised a lot and almost none of that will be delivered on.

I liked how everything was laid out by style. Brooke was AMAZING. I dread furniture stores because people always hover and make me anxious and feel pressured. She was super friendly, answered all of my questions, made sure I knew where to find her but didn’t hover. She checked in a couple times as I was taking my sweet time haha but overall a great experience. They were fully staffed clearly expecting a busy day, so I knew I’d be taken care of.

Very positive experience - Cincinnati Tri-County store superior to an Ashley store elsewhere we’d been to … and competitors. Great selection of dining room/kitchen tables. Found quality product at a comparable price.

James was amazing! So knowledgeable about Ashley’s furnishings. We ended up furnishing more than just our living room! Customer service makes such a difference.

Stay away. Ordered in July, was told first week of August on the bedroom set. Told first week in September for the dining set. Called in August and then told end of September for everything. Called in Septmeber then told November. Now being told January. No emails or calls from them Ive had to call or go into the store for details. I get back orders but enough is enough. Was today told that I could pick out an instock table and chairs ( not what we wanted. but its something ) Only to be told that Ill have to pay $200.00 more. I spent 1800 bucks as it is and dont feel I need to pay more when Ive been given the runaround. Was told if I spent 10K then they wouldnt have me pay any more. Save yourself the time and energy and go elsewhere. Im canceling altogether.. Screw this place.

Very nicely laid out store, clean and good options. It’s attached to a Morris Home store, so you have a lot of options to choose from. The prices are good, though some of the accent pieces (vases, baskets, etc.) may be available elsewhere for less. Glad that there is a physical store to still shop in. I wish they would have more locations. Furniture takes a long time to get in due to supply chain issues everywhere you shop, it’s clearly not the store’s fault.

Ty was great. He assisted me and answered all my questions. Ill be back to seal the deal with him. Great customer service.

Absolute worst store to buy furniture from. My dining table set was originally supposed to be in in the beginning of June and it wasn’t and I had to call them and ask where it was and every time it has been pushed back. I have called 6 times now to ask about my furniture because it is never here on the date they tell me. They have not called me once to let me know my furniture date is pushed back. The girl claimed they emailed me and I said I have not received one email from them and she read me my email and I confirmed it was correct. They don’t call you or answer half the time when you call to ask about your furniture. It’s the worst customer service I have experienced I will never buy from the again. I tried calling this time to see where my furniture is and they didn’t answer, but whenever I can speak to them I willbe canceling my order.

Stay away! absolutely terrible customer service, messed our order up 3 times, on average 20 calls just to speak with someone, lack of owning up to commitments but hey they offered me a $200 in store credit. Will never shop here again and will warn every one to avoid them as well, terrible from the sales rep all the way up to the regional sales manager.

I like that the sales men are not as aggressive pushing like vultures on their prey like at other stores. They offer help without being so pushy. I also like the variety of good quality products. Finally, I like the offers the store had and how the sales person that worked with us tried to save us money in different ways, like letting us know we could make two purchases and pay only one shipping fee.

I went there and the sales person said we would get our furniture by the end of Aug. We went at the end of July. We have now found out that we wont get our living room furniture until Nov. 2nd. I am livid. He down right lied to us. We went to Overstock warehouse and they told us it would be 12-16 weeks before we would get it, but its Ashley so they may be able to get it sooner. So now we paid more and have to wait just as long.

Salesman’s was very helpful prices were amazing I most certainly recommend this store, it was nice and neat and the workers are kind and polite. I will do a lot more business here.

Had the best experience here! We had already gotten a couch from elsewhere and saw a couple we liked at Ashley’s so decided to go look. Their were sooo many options and Nate helped us out and he was incredible! Everything was super quick and easy and our sectional is already supposed to be here in 2-3 weeks! The sectional we ordered with the other place was delayed until end of June! So we canceled with them and ordered with Ashley’s. They have great prices and protection plan. We can’t wait to get our new sectional!

Terrible service, we were promised our delivery within 5 days, after 3 weeks canceled and bought something else .. I bought furniture because I needed furniture not because I wanted to give away my money and get the run around for weeks. I understand pandemic, short supply, etc - but don’t tell people 5 days when you mean months ..

We purchased a sofa and chair on 8/8. We had a simple/easy purchasing experience. We explained to our sales man, Jeffrey Beach, we just had an awful experice purchasing somewhere else where we had waited 7 months for furniture that was eventually just cancelled. So we were looking for something we could get quickly. We were told MULTUPLE TIMES, we would for sure have it by the end of the month. He even set a delivery date for the 18th... I questioned that when we were there and he said that starts the process. Well, of course as expected that delivery date was cancelled and nothing else was said. Its almost the end of the month, so, I call customer service and our furniture set is on back order until NOVEMBER. I understand Covid and back orders. But this is ridiculous and unacceptable. I hate that you cannot trust anyone anymore and truly are just trying to get a sale by being LIARS.

Shopping at Ashley is always a pleasure. First of all the selection is top notch. Tons of choices, good quality items, and a wide range of prices to choose from. The sales staff lets you know theyre there and usually arent too high pressure. They also are flexible with pricing in that theyll match competitors and they have great financing options. Well be going back.

We ordered our furniture back in April and it didn’t take long for all our items to be in stock and ready to be delivered. When it was time for delivery and assembly, they delivered our dining room chairs without our table, our bed was suppose to be assembled but the delivery guys said they know nothing about it and left.It’ll take another month for our table to be back in stock. We had to call and set up another date for assembly to come and put our bed together. Well after waiting all day, they never showed up. I’ve been on hold with customer service for 20 mins now...I’m usually a little more patient, but we are expecting a baby any day now. This shouldn’t be this complicated.

Customer Service with Ashley is a nightmare! If you want to speak to a rep plan on waiting 45 mins to get an I dont know answer. They delivered a swivel chair damaged with a broken swivel and black oil stains. I had to call and wait on hold for an hour to get a rep who said a tech would call me in a week to schedule someone to look at the chair to decide if they will replace it. Two weeks later they are scheduled to come. The couch is back-ordered until November and they initially told me September. I was told a bed and mattress were in stock and would be delivered in 2/3 weeks, waiting for customer service on hold for 40 mins I was told November. This place needs better management, organization and customer service!!! Do not order from here!!

Im not sure what tf is going on with this location but they are about to get reported to the Better Business Bureau! When I purchased my item, the sales person didnt put in a phone number or email address on my order. I called 3 weeks later an spoke to someone else, he said he entered my info and that my item is scheduled to arrive by July 12th . Here we are a month after my purchase and I have not received any updates, I cant track my order, and no one at the store is answering. If I have to come in person, I promise it will not be pretty.

My husband and I worked with Kevin, one of the managers, he was very personable, professional and knew his way around the warehouse very well. Im VERY picky and Kevin was able to show me many options to best suit my style and that would also fit in my space. I cant wait for our new sofa set to be delivered! I would highly recommend visiting this location and working with Kevin and his team. They will take care of you, find you the right price point and have you leave excited about the purchase you have made.

Thanks to Jeff Beach for his assistance in finding the perfect living room suite. He did a great finding products that matched our needs. Very knowledgeable about the brands. We were ready to buy and take home a set that day. He made it happen. We will be happy to work with him again and refer our friends and family!! Thanks to his manager, Lauren (I think) for helping us with a great deal and thanks to the ladies that wrapped our furniture for the trip home. Great experience all the way around!!

Excellent variety of product, and the prices are supper. Glad I went.

The customer service is so horrible. Won’t pick up the phone and said that our bed was lost and it has been a month. Have been placed on hold for at least 15 minutes. I would give it zero stars if I could.

I had the most stressful and exhausting experience shopping at Ashely’s Furniture. There are so many furniture store options in the area that I would highly recommend. This store will not answer the phone. Customer care will not answer the phone. The salesman on the floor may provide good service while you are in the store but do no expect any level of service afterwards. At delivery, the delivery team dropped half of my order off in boxes and left. I asked them if they typically take the furniture out of boxes at the least; they said they do not. In all my experience with other furniture stores, the delivery team not only unboxed furniture, but set it up as well as part of the service you pay for. I had cancelled the remaining parts of the order out of frustration with Ashley’s business as a whole. I do not want to go through this experience any further. My salesman is aware of the cancellation. Yet, I have not gotten any communication from the store regarding receiving money back. My lawyer will be in contact with the store from here on out.

The sales process was made easy by Andrew. We knew what we wanted before we walked in and Ashley matched a lower price from another store. We made our purchase over the phone due to a time restraint on our end. Andrew guided us through that process with ease. Hopefully the delivery and white glove service match the professionalism exhibited by Andrew. We’re real excited to enjoy this beautiful table in our new home!

My sells representative Ty was very pleasant. He worked with me to pick out the furniture items I purchased. I did not feel pressured.

We werent too bombarded by sales associates while looking for a couch.

The salesman was great. Not pushy

Worst experience ever today was delivery day between 130 to 530 called was told 730 and 930pm still nothing and no calls .. they can keep my entire order and will never return . Lost a day of work to sit and wait and nothing .. talk to the store at 755 pm no help sad sad .. my business will be elsewhere in the morning. The delivery people never called either . Got rid of my bed bc of new one coming and now nothing way to go ashley furniture.

This place is amazing! The staff is so helpful and the delivery was fast and easy.

Absolute worst. I bought an paid for a chair at the beginning of April an still cannot recieve it. They are trying to blame covid but it was a problem q year before covid too when first moved to this area qn spent almost 10 grand. Then another chair before this one that was a 1000 dollars broke after 3 months an they said it was covered by warranty.Also customer service is a complete joke. Ive called multiple times an the never answer. The one time they did answer they were absolutely rude and told me they wasnt nothing they could do an rushed me off the phone.

Costumer service is very good, nice set up, very nice store

Don’t shop/ buy here!! They are worse than an usedcar dealership. Got a 2 mattress from them, they both should have been delivered on the same day. First problem was they lost the full size mattress and we can’t get any answers to where it may be at. Customer service called me the day of delivery to tell me they had no idea what happen to our full size mattress in “the system it says we have it but we can’t find it”. I asked them why they waited so long to call me to tell me this, I told them my delivery window was between 11-3 and it’s 11 o’clock. Unprofessional now I have to rearrange my schedule for when the other mattress comes in. Problem 2 the king size mattress I order wasn’t the same mattress I thought I was buying in the store the one I got delivered was hard uncomfortable I tried to talk to the sales manager and got no where. I haven’t called customer service and just been on hold for over 20 minutes. Fun fact I’m on hold with them right now and it’s been over 35 minutes. Please save yourself the headache and go somewhere else.

Bought a table July 4th. While at the store the sales rep mentioned it would be delivered in a week. After receiving a call that our delivery was pushed back they finally come July 30th. The table was cracked so they took it back. We also ordered 4 chairs. Two were in a box and two were put together? Like floor models I’m guessing. Then the delivery drivers said they would call us within 2 business days to set up a new delivery. We waited 5 days before calling. After an hour wait on the phone we reached a representative who said they could deliver it August 11th. August 11th came around and they came by to deliver our table. They showed up and said they were picking up a table? We mentioned me never got one. Same go around here. Said they would call us back within a few business days. Never did. We call, wait an hour to reach someone and they say it’s back ordered and to call back in a couple weeks. So I call them back end of August. They said we can deliver Sept 2nd between 2-6:30 pm. Well nevermind that hey arrived at 7 pm. The table was damaged! So here were are 2 months since paying for our table with no table. Do not recommend paying big money to this company. Not worth the hassle.

I have never left a bad review until now. My husband and I bought a furniture set that never arrived. Keep in mind we bought the furniture last August. After multiple attempts at reaching customer service, they essentially told us to “buzz off” and that they weren’t responsible for the delay in the delivery. I have tried contacting store associates only to be told that there’s nothing to be done. I have never been so appalled at the rudeness, the despicable attitude, and the overall pretty kettle of fish is Ashley Home Furniture. I have told everyone I know how awful Ashley Home Furniture is and how awful their customer service is.To top this all off, I never received a refund or an estimate of when my furniture would be delivered. Only emails from customer service about a “delay of delivery” and how they’re “terribly sorry”. Ashley home furniture only cares about customers’ money, not about the customer!!!! 👎 if I could, I would leave a 0 or even a negative star review.

I purchased furniture in Feb. 2021. The chest is falling apart and the dresser is missing a handle. Cant get results on phone, Email, or virtual assistant with the pictures I have sent and posted. RIDICULOUS

Very friendly sales staff. Very helpful and willing to take time to understand your style and make suggestions.

We had made 2 large purchases form Ashley since moving to the area and both Orders had major issues. We payed $200 for for a delivery and Install that was done incorrectly and I had to spend 7 hours on hold to get help, and they would not send anyone out to look at the issue for 2 weeks.Our next item tool 3 months to arrive, the delivery team did not honor the commitment of having the items brought into the house, and was missing parts. As of posting this review I have been on hold for 2 hours waiting for Customer Care to answer so I can attempt to get the missing parts.They clearly do not care about customer experience and would that you did your shopping with a competitor that does.

Liked alot of items. DIDNT like I had to ask someone to help me when there was staff everywhere.

Ishmael was very helpful

They promised a 2 month delivery date, a week before delivery we get an automated message that the main furniture pieces won’t be delivered and not in stock without a new delivery window scheduled.

My experience was not good...but every time I go there the people are rude and nastyI wont be going back there anymore.

We began with a positive experience. We were able to find the sectional we wanted and were happy with our choice. Upfront, we were told that there would be a delay in delivery due to COVID. Okay, we understood that. But now, were three weeks past the original delivery date - which was 8 weeks from the date of purchase. To add to the frustration, we are not able to get in touch with our salesperson, customer service, or the store itself (they tell you that you must email, they arent taking phone messages). Talk about the worlds worst customer service! I was on hold by phone with their customer service for over 45 minutes and no one ever answered. We have no idea when we will actually get our furniture. This isnt our first time dealing with terrible service from Ashley/Morris -- but the last time was a few years ago. Apparently its only gotten worse. Save yourself and buy your furniture somewhere else. Youll be a lot happier and less frustrated for it.

Update: so remember how I told y’all that the delivery drivers didn’t bring the correct hardware to put the bed together and just left it, then Ashley scheduled another “delivery” for the drivers to come back with the correct hardware to put it together? Well they came back today and would you believe that the mf’s STILL didn’t have the correct hardware. Bed still ain’t together!! Is this a joke?!?! Unbelievable!Never ever ever ever ever ever ever ever ever ever again! Never again! Did I mention that I will NEVER purchase furniture from Ashley/Morris again. EVER. From day of purchase (had a horrible experience with the salesman, I believe his name was Phillip or something like that. Hard to remember as it was SEVEN months ago) to my delivery today this has been a headache! I ordered three bedroom sets. Well long story short that one order has resulted into 4 delivery visits (and counting). It seems like each delivery visit gets worst than the first. Not one time has the delivery person showed up with all the materials to put together the furniture it has always resulted in them having to come back. One time they even broke one of the drawers to the dresser. Carelessness. The delivery drivers don’t wear masks and then get a attitude when you ask them to put one on.Just had one of them leave today for our latest delivery visit once again they forgot the screws left my daughters room in complete disarray.They really do literally just send anybody to deliver. Called customer service, what a joke! no apology, they just scheduled yet another delivery attempt. Fingers crossed we will actually get the rest of the order! At this point we’re still waiting on the hardware for the bed that they’ve left in pieces all over my daughters room and a dresser that they’ve pushed back five times already. I can’t wait to finish paying off this furniture so I can close this Ashley/morris credit card because like I said: NEVER AGAIN!!Oh yeah, to rep who responds to these reviews. Here’s my order number so y’all can fake act like y’all care: 0802035ZV13. Y’all have my number, my name is at the top.

The selection was fabulous and our salesman, Jeff Beach, was very helpful, friendly, and professional. He made us feel at ease and helped me make the right decision for me.

Really disappointed with the service given by Ashley this time around. Ive been a loyal customer for almost 6 years now and never seen something like this. I ordered a bed back in November and they assured me it would be delivered at the earliest, late December, or at most, sometime mid- January. The end of January roles around and they are a no show, so we call them up and ask them when we should expect our delivery. They said it would be pushed back to late February and we shrugged it off because of all the delays with Covid. Then the end of February comes around and they still arent here with the bed, we give them another call and they have the same story, they delayed it to March. At least this time they were truthful about it unlike the previous month. We picked our delivery date and they came to our house with the right bed, at least. The people who came to set up however did NOT know how to put the bed together in the slightest...they got the headboard to stand upright and thats about it. They ruined the railings and the footrest in the front of the bed by drilling screws through holes that didnt even have any exits...ripping right through the wood and damaging the piece. Not only did they do it once, they did it FOUR TIMES. One would think they did something wrong after damaging the piece once. Now Ive got an unfinished bed frame just sitting in my room in complete disarray, and they didnt even say sorry for damaging the piece in the first place. They called up their people and told us we would be getting a call within the hour regarding a replacement piece for the bed and then just left. We never got the call and we eventually had to make the call ourselves to get any information. The lady on the phone told us that it would take an additional 2 MONTHS to get a replacement piece to my home and told me it couldnt be any earlier and she couldnt do anything else about it. The people they sent were definitely not qualified to put the bed together and Im really upset that Im getting penalized an extra 2 months because of THEIR incompetence. And theres no telling if theyll even honor their replacement delivery date of 2 months from now. Overall really dissatisfied with Ashley this time around and most likely wont be ordering from them any time soon.Edit as of 5/27/2021: It has been almost 3 months since I had a call with the employee at Ashley and I still dont have my replacement bed. About a month ago I went to the store itself to talk with the manager and try to get things worked out and she said she would contact me via email an hour after we visited...no reply. I even verified my email with her to make sure there wasnt a miscommunication and she never got back with me. A few weeks after that, I called the store again and the employee who picked up told me that all the parts would be available sometime around May 22nd, sometime before, or sometime after. He also told me that he would give an update when the 22nd came up, or if it came before, whichever came first. No call back. They ended up sending an automated text message prompting us to either reply if we wanted *some* of the replacement pieces, or not reply if we wanted to *wait* even longer so we could get the whole bed. Its ridiculous that I ordered this bed back in November, and its been more than half a calendar year, and I still dont have a fully functional piece. Nobody at the store knows how to keep their word, from the first delivery people that broke the piece, to the lady I talked to over the phone on the day they broke it, to the manager at the store, to the guy I talked to a month ago; all I got was an automated text. Not sure how many more weeks/months Im going to have to wait till I can get a working bed but Ashely HomeStore needs to get their act together. They cant keep blaming manufacturing delays for everything- customer service needs a major upgrade and the manager should be aware of that herself. I can confidently say Im never going to be buying from here anymore, too many sorrys and false hopes.

Wide selection, nice sales associates who dont annoy but are ready to help!

Nice store just did not find what we needed.

No communication, no customer service, swindled out of deposit. Will never return. Submitted custom order mid-August, and was told delivery would be up to 12 weeks later. Customer service phone system is non-existent... waited for an hour on hold multiple times, and never could get through to anyone. Went to the store in person after 14 weeks to get an update, and was told that it wouldn’t be available until February. Cancelled order and was charged 25% “restocking fee.” This place is a joke run by clowns... spend a few bucks to go somewhere else that has minimum competency.

Very disappointed with our experience so far from Ashely Furniture. My wife and I purchased a complete bedroom set on November 28, 2020 and the sales associate informed us multiple times that Ashley Furniture is one of the largest furniture manufactures in the United States and that allows us to have quicker delivery times compared to the competition.. We completed the sale and were given an estimated delivery date of December 24, 2020 and told if that date becomes pushed out we would be contacted by Ashley Customer Service and given updated information on a new delivery date.Well, December came and went and we received no call, email, or text regarding an updated delivery date. I called customer service in January 2021and was told our order was being held as all items were in stock but one so they were waiting until that piece was in stock then we would be contacted. I said I had no problem with that, I just wish we would have received some form of notification with an update on the status.I was finally contacted near the end of February by an automated system saying all our items would be delivered March 4th 2021 (97 days since we first placed the order in November). Finally we thought.....well hold on, dont get too excited.March 4th, the delivery truck finally shows up (on time with respect to what their delivery system said so I will give them credit for that) and the delivery driver greeted me and said they would begin unloading the furniture and placing it in our bedroom. The first box they open up was our headboard and....its broken. Driver informed me that the best thing to do would be to refuse the entire delivery as that would put our re-delivery at a higher priority so we receive our items sooner. I agreed and he said a customer service specialist would be contacting me by the end of the day to review why delivery was refused and work with us to get new headboard and new delivery date....Guess what? Never received a call.I tried calling customer service twice on March 5th only to be on hold for 35mins (each time) before I had to hang-up due to other work obligations. I finally get an automated call today (March 6th) stating Your order is ready for delivery, press X now to speak with a delivery specialist. I do and IT TAKES ME TO THE MAIN MENU OF THE CUSTOMER SERVICE LINE, NOT EVEN A REAL PERSON. I go through the menu again trying to speak to a real person ONLY TO BE DISCONNECTED AFTER WAITING ON HOLD FOR 1HR AND 32 SECONDS.I have now called back and Im still on hold as I type this review now (currently sitting at 34minutes and 48 seconds)EDIT: I finally was able to speak to someone after being on hold for 1hr 3mins and 26 seconds. I now have a new delivery date of March 12th 2021 and customer specialist confirmed twice that the delivery will include a new headboard.EDIT #2: Our new delivery just showed up and headboard is broken again. I dont know if this is the same one from last time or not but the box was falling apart and pieces sticking out all over

It was great we got in saw a sales person Wright away told him what I was looking for he stayed with us alway till we made up our mind. And got a great deal.

DO NOT BUY ANYTHING FROM Ashley homestores. We bought and IN STOCK couch from the TriCounty store, paid to have it delivered a week later. They delivered the wrong couch, called our sales rep immediately after they delivered. Nate our sales rep told us he would take care of everything, boy was we wrong. We had to do all the leg work, they scheduled for yet another week out to deliver the correct couch and pick up the one they left. 2nd delivery date rolls around and they no show, we call and they say oh your couch isnt in stock itll be here in May. We call Nate back and he feeds us more bs. Finally get set up for 3rd delivery yet another week later (at this point we have had their other couch they abandoned at our house going on 3 weeks. They show up during the time we told them we would not be available (had someone come accept delivery), they delivered the WRONG COYCH YET AGAIN. Called sales rep again and told him we would just it up since they couldnt do it correctly. Nate said he would call us back with a resolution. Yet again another broken promise Nate the sales rep at the TriCounty store lies worse than a used car salesmen at a buy here pay here lot. He made lots of false promises, and NEVER delivered on any of them.

Very helpful personnel. They answered all our questions, offered suggestions, did not push us. We did purchase a sofa. They did give us a military discount. Very nice people.

In the past, weve had great luck here. Today? Not so much. To much turnover. Every time we find an honest sales person, they never last. Salespeople there today were like vultures. I get that its been a rough time for you, but please just let us look around!

I’ve never been so dissatisfied with any store before Ashley. There customer service phone is a joke. They leave you on hold until you give up. There “Customer Service Team” listens to you but doesn’t handle the problem. All they tell you is that they will look into it and call you back within 72 hours. After 7 days I’m still waiting

Do not buy from this store. Ordered a couch in August, paid cash. Was told earliest delivery would be end of September. Now here we are and they tell me December 17. Are you serious? You can’t get ahold of anyone. They don’t answer the phones at the store or respond to emails. Waiting now to speak to someone to cancel the whole damn order. Worst customer service ever.

Nice Helpful staff

Mike Tate waited on us he a wonderful sales help !! Got just what we wanted!!

Finally got our couch delivered after 87 days and going to the store to cancel our order because they would not answer the phone. Order our couch 8/11. They told use it would be 4-6 weeks before it would be delivered (totally understandable with Covid and all) then we received a email THE DAY IT WAS SUPPOSED TO BE DELIVERED saying it was going to be 10/29 before we got it. Thennnnn we received a phone call saying it was going to be 12/3. I had enough and called to cancel the order. After 3 days of calling and being on hold for a hour each time my husband drove up one day after work to talk to a manager to cancel the order. He then told us we would get it on 11/5. Which we did. The point is that it took so dang long and what all we had to go threw with this and then they turned around to offer us no discount on our couch. Very unhappy with our experience we had. Will not be doing any further business with them.

It was nice walking thru Ashléy/Morris Furniture. They have beautiful furniture.

Great sales person. Made it impossible almost to get the advertised price with no added costs, but our salesperson made it happen.

Staff is not helpful and rude. It is not a comfortable place to shop. The prices are on the high side for quality of furniture they have.

Our experience with this store was pretty terrible. We ordered a sectional on 9/3 and was told it would be delivered sometime in mid-October, and when it didn’t come then, we were promised it would get here before Thanksgiving (we just received it today, 12/26). Our overall experience revolved around awful customer service and very poor communication. We continued to get misleading and false information, not to mention making countless calls and holding for extended periods of time to try and get ahold of someone for an update on our sectional and driving to the store to speak to someone. The only reason I’m giving two stars instead of one is due to a small reimbursement we received after speaking to the regional manager, and the delivery guys delivering our sectional and putting it together for us. The delivery guys were the best part of the entire experience. We understand COVID has delayed a lot of things, but the lack of communication, information and customer care on their part was what made this experience dreadful.

Don’t waste your money or time. They sold us a couch back in July and told us 3 weeks until delivery...it’s now October and still no couch. Jeffery knew it was going to be late, but wanted to make the sale. Horrible customer service! Can never even get ahold of them. We won’t be purchasing furniture from them again.

Jacob was our salesperson he did awesome best customer service I have had check out was a breeze

Absolutely terrible delivery service. Get the run around for weeks every time I buy something. Will not being doing business with them anymore.

Great selection, fair prices for most items but every single sales associate will ask if you need help.

After researching and shopping around for a new sectional for about a month, on12/19, we (including 3 children 10 and under) visited Ashley. We were promptly greeted by Mike and we went on our way directly to the sectional we were there to see. Mike was pleasant, fun, and very knowledgeable. He answered every question that we had and was VERY patient with us as we went back and forth for about 30 minutes on which color sectional we wanted. He interacted with our kids and made us feel like we had known him for years. Being in sales ourselves, we cant tell you how much we appreciate things like that. After about 3 hours in the store with Mike, we ended up with a sectional, ottoman, and dinning room table set. * side note* the Progressive leasing option that Ashley offers is a PERFECT way to get what you want and have some time to pay it off !**********************************************************************UPDATE TO REVIEW.... AFTER HAVING THE ABSOLUTE WORST DELIVERY EXPERIENCE IMAGINEABLE *NOT AN EXXAGERATION* (MY HUSBAND WAS ALMOST DELIBERATLY RUN OVER BY THE DELIVERY DRIVER* WE RECIEVED COMPENSATION IN THE FORM OF A GIFT CARD THAT COULD OF COURSE ONLY BE USED TO BUY FROM THEM.FAST FORWARD TO NOW.... 3 MONTHS AFTER OUR FURNITURE ENTERED OUR HOME...... OUR OTTOMAN IS COMPLETELY SUNKEN IN.GUESS WHAT......ASHLEYS FACTORY WARRANTY THEY ADVERTISE, DOESNT COVER ANYTHING IF YOU PRICE MATCH!!!!!!!!WE PLACED ANOTHER ORDER WITH THEM DUE TO THE FACT THAT WE HAD GIFT CARDS TO SPEND ONLY THERE, AND NOW THE DELIVERY IS SCHEDULED FOR WELL OVER A MONTH AFTER THE DATES THAT WE WERE PROMISED.I WILL NEVER BUY FROM ASHLEY OR MORRIS EVER AGAIN!!!!!!!

Nice place

Beautiful inside and out, however, not that big of a selection, especially for lowered couches, love seats, or chairs.

I will NEVER BUY from Ashley Home Furniture ever again!!!!! They are so quick to pounce on you when you arrive in their store but after you buy from them and wait 4 weeks for your furniture to arrive and only get chairs but no table and you cannot reach them by phone!!!!

Price is alittle high

Update: 11/17: DO NOT PURCHASE FROM MORRIS/ASHLEY. I still haven’t received the cable needed for my power recliner to work. Filing a claim with the BBB: I purchased a product and Morris/Ashley has not delivered it in its entirety. This isn’t just a COVID issue, but a quality issue, a customer service, and a breach of contract issue.————After having purchased my sofa and loveseat in July, it was finally delivered today. Awesome right? No. A power cable for the loveseat/electric recliner was not included, without warning, though it was included for the sofa recliner. Let’s talk about the sofa: the right seat reclines but the footrest does not go all the way down. So before we had it for an hour mu husband had to open a service order-and we have no idea when my set will be fixed. Basically I spent thousands on a brand-new living room that I’ve been eagerly awaiting, and it is defective. I have never had such a bad customer experience in my life. Quality Assurance anyone? What a laugh. Never, ever, ever buying from this store or any other Ashley/Morris store again. Never buying another Laz-E-Boy again. I need more furniture for 2 room, too. Guess where I won’t be going? Save your money, folks. DO NOT PURCHASE FROM THIS STORE. EVER. Just terrible

Very happy with the quality of the furniture, which was delivered on time and easy to assemble. Great quality, great price, great service!

Horrible in store experience. First person who offered help was fantastic. Second person who claimed to be the manager was so rude after I said I didnt need his help that I left and went to another store. I will absolutely never shop at this location again.

Just stopped in to look for a Queen bedroom set & A twin bedroom set. Didnt really see anything we liked.

DO NOT SHOP WITH THIS COMPANY!!! I WOUND GIVE THEM -5 STARS IF I COULD! My couch was damaged 4 months after receiving it. It took them an additional 4 months to come and pick my couch up to fix it. Since then I have yet to hear anything from anyone about my couch or credit I should receive for not having it. I have no idea if the couch was ever fixed or what the damage was because they refuse to talk to me. I have called, emailed, texted, Fb messages and haven’t heard a thing! These people are CROOKS. I’ve paid over a thousand dollars for my couch and they basically stole it. Tried to contact head quarters to with no luck of reaching anyone. And when I call customer service the wait time is over 1.5hr without a single rep answering the call.(NO JOKE) They promise call backs that they never return. At this point the only way to get some help would be to go to court or something. Like I’m out of options. Please get your furniture at a reliable company with a team of individuals that care. Working with this company has been a total NIGHTMARE

We are very happy with our new sofas and recliners. From the beginning, our salesman was low pressure and very helpful and patient with us. The delivery men were polite and courteous.

If you want to pay for NEW furniture and get dented & scratched pieces (yeah they have the ability to deliver multiple defective pieces in one trip) to show up at your house go here. They are also fantastic at doing damage to your house with their already defective merchandise. Nothing beats their service no matter how many voicemails you leave you do not get a call back. If you are lucky enough to talk to someone about delivery they will guarantee that it does not get communicated down the line. Please note that all of this predates the current corona-virus pandemic. This was all ordered and supposed to be shipped in February.

Products: The selection is huge. With multiple health concerns I didnt know what I wanted until after I knew they were even a feature. Im so glad I was heard and my needs were met. My expectations were definitely exceeded. I purchased a few sectional sofa pieces and a massage chair. While I was extremely hesitant at first (took about 5 days to decide), the purchase was worth the price.Services: After a few hiccups, and being calm about how I reacted to said hiccups, I was provided with the best service imaginable. Ashleys Furniture has some of the nicest sales and management team members imaginable. They recognized my purchase as an investment for me to have a better, healthier lifestyle and not just some commission in their pockets. I felt heard. I felt valued. I felt like I was buying from a very knowledgeable friend, not just an employee. I will definitely buy my next pieces of furniture at Ashleys Furniture.

Furniture is good quality & you get what you pay for. Some custom orders available. It was a few months to get it though. Pillows were wrong color but they corrected it. Extremely happy with final result. Wasnt crazy about sales staff.

Isaiah was very helpful and knowledgeable without being pushy! Delivery was perfect and product was just as advertised. Will not hesitate to use again!

I have sent emails, called, tweeted, online submission. Been over a month now and still waiting on promised credits and missing pillows. I was given a 4 hour window for my delivery. Called off work and waited, no show. Get a call later that evening that it never made it on the truck. Why wouldnt you update the consumer, so they dont waste a work day? Told it would be another 2 weeks before it could be delivered, finally gets here and they forgot the throw pillows. You would think customer service would be a top priority when spending thousands of $. Not the case here. Been on hold with customer service 20 minutes, while writing this post, still no response. Stay away

Wonderful, informed salesman, Chris, and friendly, positive finance people, professional delivery men. All of them combined made for a great buying experience. The furniture is beautiful and looks so great in our home!!

It’s the worst place ever to buy anything. I would give a zero star if I was allowed to. I spent like $10k there which included a bed, a dresser, 2 night stands, 2 set of dining tables last fall. It took a total of 2.5 months for all of my stuffs to arrive I’m 3 shipments and countless hours holding on the phone. I called customer services at least 15 times and I had to wait about 30’-60’ before I could talk to someone. The store is useless because they will call the same phone number. My bed came with missing parts; and the delivery guy said they should be able to come back the next day or so to set it up. Never happened. I called every single day for about an hour after that for a week to finally get someThing scheduled. So, for about 2 weeks, all the parts of the bed was just laying around in my bedroom. The big dining table came with it has 3 wobbly chairs and I also had to call to get it fixed because they were mixing screws/nuts. I had to call every other week to check on status of the couch because they kept telling me a date and it kept getting delay. It came 2.5 months after I purchased it. The smaller dining table was delivered a bit before that. In one of the calls, they realized that it was never scheduled to be shipped out. So, I got it scheduled for a shipment. They called me the evening before and said it would be shipped the next day. I had to take a half day off work last minute to wait for it. Never came. I called. They said it would be there between 12-6pm. Ok. I took e rest of the day off waiting. Never showed up. We had plans to go out with friends that night. We waited and waited. So, 6pm came. Nobody showed up. We decided to leave at 8. When we just sat down at a restaurant at around 8:30pm, I got a text saying they would be there in 10’. Like are you serious? We would not make it. I called the number but nobody answered. I asked my sister who lives nearby to come over and tell them to wait for us a bit; we were rushing home. When we got home, all the parts were in the garage because they didn’t want to bring them in the house and they didn’t want to wait even though we have been waiting for them whole day. My sister tried to ask them to wait for a bit but they refused. So, we bought the parts in and put them up ourselves. And guess what? Two of the chairs were broken and there were of course some screws and nuts missing as well. I was on the call with customer service again for every week the next month to try to sort it out. Never got any where. I was told to send them pictures through emails. I did. 3 times total. Nothing happened. At the end of it, I was too tired to keep holding on the line. It was not worth it any more. We just tried to fix them ourselves. So, now, I’m telling everyone I know to avoid this place.

I received a low-quality, completely broken dresser chest with drawers that wouldn’t open, etc. I called to get it replaced and got absolutely horrible customer service and had to BEG to get any kind of refund or assistance at all. I now have to somehow get this dresser in a truck, and haul it back to the store on my own. I would rather buy from any other store than deal with Ashley/Morris ever again.

Didnt find what i needed but find lots that i want

Ashley HomeStore does not honor product warrantees and it takes hours to get in touch with customer care. So you are most likely to give up before even talking to anyone due to long wait. And leaving a voicemail does not suffice. I’ve left several voicemails to both customer care and store and my calls were never returned. My last call, I was on hold for 54 minutes and someone just picked up and hung up the speaker. Over and over again. What a stressful experience to us and I wish it was not this way.Do not waste your money and time with them.

Great experience! Very knowldegeable sales person. Showed me Only things I was interested in at my price point! Friendly. No hassle purchase! In and out! Good time!!!!

If you want a place to walk into, have several employees just look at you 👀 and not even greet, nor ask if you need help.. boy, is this the place for you!!

I really appreciate kera Davis and her staff.they go beyond the basics. Thanks so much you guys are awesome!

This place is horrible !!! Ordered a table with chairs and if did not ship for weeks. When it arrived the packages was destroyed!!! When we started assembling what we ordered it ended up being wrong!!! Tried to call them several times with no answer.... Do not go to this store !!!!!!!!!!!!!!!! Sales guy was moron !! Jacob zuiderhoek

We bought a sectional and a Dining set that we absolutely love. We got an amazing deal that that definitely made it worth our while. Rob is one of the most knowledge salespeople I’ve dealt with and even when a mistake was made he worked hard to make sure it was made right. Will definitely be purchasing again soon!!

A big choice of furniture. Courteous, professional, and friendly staff.