The staff there is great. Always helpful and willing to help.

Go see Mrs Rhonda! She was very delightful and patient. She answered every question we had and made sure we were taken care of with our plan. We loved her!!!

It was Good. The Rep. That helped me was on top of her Game. I told her what I wanted and she took care of me. I left Happy. I would have gave 5 stars 🌟 but some of the Rep.or asso what ever you want to call themself . But was not very professional on the floor. With the way they acted.

Unfortunately, I had to come to the store several days. Kayla, Sierra, Deirdre was very customer service oriented and provided superb customer service. Also, the above representatives are very knowledgeable about the information supplied!Initially, Kenyan and did not understand each other very well?! However, after days of coming to the store we were able to come to an understanding! Additionally, Kenyan is very knowledgeable about AT&T’s purpose, practices and the operational structure of AT&T, internally and externally!! Kenyan’s passion for his job is well noted!!The above employees are a valuable asset to your company’s operational goals!!

I walked in and was instantly greeted at the door and Mr. Scott and Ms. Sierra began helping me. The employees were very respectful and helpful. Thank y’all for y’all’s amazing service. I appreciate it so much.

Great deals, service was excellent. made everything easy.

Very Happy & Satisfied with At there in Statesboro. MR Edwin took care of me full circle. Couldnt have met a better person that could make me leave the store 100 percent satisfied.

Sierra was super helpful. There were no long waits. We got exactly what we were looking for and were in and out.

Would not recommend. I’d rather travel for better customer service. The manager here is not concerned about providing good customer service and would rather focus his efforts on his bonus and audits. It’s already been reported to ATT and the corporate office resolved the issue that the manager, Jay, refused to assist us with.

KENYAN WAS VERY PLEASANT AND HELPFUL. THE ENTIRE STAFF WAS VERY GOOD AT THEIR JOBS. I WILL BE BACK.

Deirdre was awesome and helped me set up my iPhone 13 and the accessories needed to get me all set from my prior 6S. Worth the visit and time it took to make it all work.

We love to deal with Sierra Roberts at the Statesboro, Ga store because she helps us with our account and our experiences have been wonderful where we used to hate going into that store before she helped us the first time. Now we only want her to assist us.

Deirdre Forkner, Sales Consultant is the BEST!! She was very patient, kind, and extremely helping in answering my questions and made me feel very valued as a customer. Also Maliala, who is a Trainee, was extremely kind and helpful as well. YOU BOTH ROCK!!!

Sierra was excellent help. Was very knowledgeable and she got me in and out really fast.

Deirdre Forkner a retail sales consult was very helpful in helping me resolve an issue with a recent upgrade. She was very professional and I look forward to going back within the next couple of weeks to purchase my 1st Apple Watch. Overall, this was a very clean professional store.

Sierra and Jakera worked so well with me and my mom and all of our 50 million questions . They were patient with us and made sure we left happy customers and satisfied .

The most horrible experience I think Ive ever had.Thursday evening was helped by a very nice, kind young lady and was told about the teachers discount. Came back friday evening with the required documents.Wife and I arrived at the store with masks on and I received an important call about 10 minutes into our wait. I walked to the farthest corner of the store at least 30-40 away so I could hand the call and about 2 minutes into the call I pulled my mask off so the caller could understand what I was saying.A minute or so later a young man named Kenyon verbally assaulted me while I was trying to finish my call. Without one shred of courtesy or kindness he continued to be extremely hostile then told me to leave the premises while standing between me and the door.As a 52 yo man I was somewhat concerned so I told him that I would call 911 - which he laughed and said to do so. So I did and I explained it all to the police officer.I seriously think that He was playing some kind of game with the other employees for a laugh at our expense, but bottom line Ive never been treated like this as a customer.Keep in mind I walked in wearing a mask and was at least 30+ away from anyone else (total of less than 10 in the whole store) and only for about 2-3 minutes while on a call. If he had any kind of customer skills at all, I might have shown him my vaccine card!At&t just might lose my 5 person family plan and $300/mo over this jerk!

Deirdre and Sierra were very helpful with helping me become part of the AT&T family! They walked me through everything, and made it very easy!

Great service! The representative was knowledgeable, through and professional!

My boyfriend and I went in yesterday to switch from Verizon to AT&T and it was the best thing! Karen was the sales representative and she was the sweetest! She made sure all of our questions were answered and we were taken care of. She made sure that she explained everything to us and was truly the sweetest sale representative I have ever dealt with!

Got all my problems resolved by one of the best reps, Ms. Sierra at the location in Statesboro,GA. Was greatly serviced and the process was fast!

Excellent service at this statesboro branch. Sierra’s customer service was superb‼️‼️

Deirdre and Malians was fantastic thank you both so much!! I got me a 12 pro max thanks to them

Well the Ladys who run it are very good at there job, help you the best way they can.(there the best!!!...

The customer service was excellent, all my needs was meet there

Rhonda and the rest of this team is amazing. I have had many issues with at&t online and over the phone issues but never in person. We send a very big thank you for helping us with our account and getting fixed after the over the phone issues with the toll free number. Great customer service and friendly vibes.

This store has HORRIBLE customer service. They often close unexpectedly for very ‘vague’ reasons. They often have customers waiting outside, without ANY policy or person making sure everyone is helped in the order they arrive. It is usually a FREE for all. Resulting in people waiting 15 + minutes without receiving service because a representative randomly selects someone in the line. Its ridiculous and a waste of time. Anyone with an elementary-level education could think to put a list on the door. Additionally, the prepaid kiosk is ALWAYS down, which is even more inconvenient. All in all, this store needs to improve its policies!

Sierra was very helpful the stores service was very exceptional 👍🏾

Sierra was very nice and smart . Very intelligent

Went to the store to get a new phone we was done. We’re told by two different employees that if we switched plans that it would save us $120 but in fact ended up costing more than we were paying

Hey dis David burton I had when end to at&t to get severe for your group in they did a great job keep up the good work

Karen is the BEST employee at this statesboro location! She is super sweet and knowledgeable with customers! If anyone goes to AT&T in statesboro ask for Karen you will not be disappointed!

It isnt often I have a great experience at a utility office (yes, a phone is a utility) because I dont like going in the first place, but the service at Statesboros AT&T Store during my most recent visit was above and beyond my expectations. The sales people are there to sell (duh) but they werent pushy or obnoxious, and they were well informed and well trained. My hats off to the management.

Dropped Verizon after 20+ years and chose AT&T. Best decision ever! Phenomenal customer service experience and remarkable wireless service. Highly recommend!

Ewin was great a asset to keep

I only drop in to pay my bill but very friendly staff in case I need assistance...

The store was very neat and clean. Krystal was awesome!, she was very helpful with my problem and had me hooked up and on my way in a very short time

My son went in to purchase a new phone and during the process, he was told by two employees that by changing our plan, we would save about $120 a month. The truth is, our bill went up! Where is this savings?

Dan helped by getting the technician out here to restore our phone and internet!! Thanks Brad!

Jakera was great. Shes kind, knowledgeable and very helpful. She always goes above and beyond. Go and check her out!

Its ok

The employees here are awful. Broke my phone and came into the store and said I’d be back before 5. And than at 3:30 all four employees took a lunch break at the same time and so they closed for two hours. This is ridiculous. The worst service I could ever imagine and I can’t wait to switch providers.

Mrs. Rhonda Martin is an awesome customer service representative

Offer for service made on phone did not exist once we appeared in person. We were disappointed and did not change our service to AT&T

Good folks New store manager Jay. Go visit him

I went here trying to get my wife a phone on my plan while doing a trade in and port in of her current phone and number. We was under the impression from another atnt store that we could get the 11 pro max for 210 down plus taxes of phone but when he tried to scan the phone in it wouldn’t let him add to my plan. The salesman made a couple calls and finally got the phone to be added to the plan but at the cost of 1000 down which I didn’t do. The salesman failed to mention he started the port in process. So a week later my wife’s phone stopped working, come to find out it had been ported to at&t because he started the process even when we didn’t get the phone. Besides that they’re a decent staff but better attention and care to customers would be nice had to go spend money on a new service plan and SIM card and she lost her number she has had the past 5+ years.

I upgraded my phone. The staff was very helpful

Custom service was great.

Some of the best customer service that I have seen and dealt with in a long time. They were very fast paced at getting the phone hooked up and working, gave me a decent plan and didnt try to con me into getting something that I couldnt afford... I recommend you go see Colby when you go in there and need assistance with your pre existing phone or even wanting a new phone ..

Called several times and they said they had prepaid phones in store, but each time I went they say they dont have prepaid phones.

Knowledgeable staff. Friendly too. They take their time talking with you, helping you make choices. A big selection of phones, tablets and accessories.

If you go here ask for ms Rhonda she is very knowledgeable with there products and she is a very nice and helpful person I gave this store 5 stars because of her.

Excellent staff proud to do business at the statesboro store

The salesman was very nice

Terrible experience, do not go here. The reps are rude and unhelpful not recommending this store to any one . Switching to Verizon

Some of the customer service are Not friendly at all and avoid having to help. They tell you to do it on line. Some people dont have computer skills like all people.

Good experience,

Have to go twice to ge my problem fix,Waste some time

Great customer service. They were very helpful and friendly.

Ive watched some questionable things go on in this store. One being, the store was crowded and all the representatives were helping customers except the manager. She was pretending to be doing some type of work on a computer...on the floor. So this customer approaches her for help, evidently she brushed the lady off. I have no idea wht she didnt help the customer, thats the only reason she has a job. The customer!!! Anyway the customer ended up calling corporate and then the manager was more than happy to help her.Also I know that this store has purposely NOT ordered and note 10 cases so that folk using an in store credit wouldnt be able to get one. Aint no way theyve been OUT OF THOSE CASES SINCE SEPTEMBER. SMH

Rhonda Martin is friendly n awesome shes the only one I want to wait on me.

A helpful and a friendlier bunch of people you wont find anywhere.

Most unhelpful and unconcerned employees. Kudos on your lack of response to customer needs.

Jakera Clark is the best!!! Go see her for great friendly service!!!

The Employee who helped us was very friendly and helpful!

Great customer service

Great place excellent service along with excellent staff

I had the pleasure of working with Ken today, and I must say he went above and beyond to get me up and running with my mobile hotspot!! Thanks big guy!!

Staff was extremely helpful!

Some people are nice there

They could not help because of some type of equipment they no longer have but they set up apt for someone to call me later today thanks for your service

Had issues the very next day with my brand new iPhone. Sent me home and had tech support call. They told me I needed to phone to . I tried 5 times to call store and no answer. Now I have to drive again 45 min to store again. This will make it 3 times

Great people.

Aced like they aint wont to sell anything

Gotta pay your bill sometimes.

Great service

Very poor response from managementNot professional

Small stock

Your phone number doesn’t work!!!!!!

Phone Bill

The best service