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Verizon Authorized Retailer - TCC
11 E Kennedy St, Statesboro, GA 30458, United States
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Verizon Authorized Retailer - TCC
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Le
Review №1

Ordered the new iPhone. The guys up there were great! Set up and out in a timely manor. Tysen if you read this you were great ! Thanks

Eb
Review №2

I hardly ever leave reviews but the staff was so helpful that I had to leave a review. I came in for a new phone and the staff was so helpful and knowledgeable. Katelyn assisted me and even allowed me to play with her phone so I could get accustomed to how my phone would operate when it is delivered. So glad I stopped by awesome people.

Di
Review №3

Tysen was very helpful today. He was both knowledgeable, patient and friendly. If I were giving him a number rating it would be 10+ out of 5. Thanks again Tysen you were great.

Al
Review №4

Justin and staff are amazing and so nice! He made sure everything went smoothly with transfer of data from my old to new phone and the whole process was very efficient! If I had any questions he was sure to explain them thoroughly. I will be back when it is time for an upgrade.

Ma
Review №5

Carlos was awesome he was able to get me back on verizon service from leaving at&t and gave me a better deal give that man a raise!!!

Ch
Review №6

The salesman simply lied to two of usDidnt disclose costs for setting up the phone, told us the accessories came with the phone, also a lie. I paid for the accessories. When confronted he said he would waive the 45 dollars. The receipt, emailed, showed two different set up fees for 20 dollars. One was discounted. The other customer happens to work for the state of Georgia and she said that Verizon will hear about this. If he hadnt tried to hide all this and lie to us then it would have all been good. Recommend that others use the corporate store or just order online.

Je
Review №7

As a small business owner I truly must live by the philosophy time is money. In the past I have wasted HOURS in Verizon stores or on the phone, whether I was buying new devices or just had a billing issue I needed resolved. Every time I have worked with Mitchell he has made the process quick and easy. If something is going to take longer than expected he lets me know ahead of time, he resolves the issue and then reaches back out to me afterwards, so I can minimize my time spent on the phone or in the store. Ive never been dissatisfied when dealing with him!

Ra
Review №8

I was in desperate need of an upgrade for my cell phone. My experience at TCC Verizon Statesboro was phenomenal. The process was quick and painless. Justin felt like an old friend and made us comfortable from the very beginning. He took his time explaining and breaking down the product details and the process -- made it very understandable to a non-tech gal! Thanks Verizon Fam!Your customer,Jackie Hamilton

Le
Review №9

Thank you Tysen for helping me transfer my phone.

Mo
Review №10

Customer service is great here! Justin helped me with ordering and upgrading my phone and made the process quick and easy.

Th
Review №11

Carlos sold me a new phone and I love it!

Ja
Review №12

Came in to move my phone to my own account. Josh made it seem less and had a great time talking to him. Only coming here from now on!

An
Review №13

Justin was very helpful with transferring over my phone. He was very polite and knowledgeable. Very pleased with the experience.

Da
Review №14

The staff here is very friendly and attentive to the customer experience. Mitchell was even able to order me a new iPhone 13 and make sure I was able to get it on launch day!

Ch
Review №15

Josh was wonderful, we came in and were immediately helped. He helped me upgrade from my old flip phone to a new smart phone!

la
Review №16

Carlos sold me two new galaxy flip and a tablet and saved me a bunch of money hes a great sales representative!!

Wa
Review №17

Josh helped me and my wife get new phones today, he was very helpful and saved us money too!

Ka
Review №18

Josh was great! He took care of what I needed. Very courteous! An asset to Verizon!

mi
Review №19

My mother and i were greeted upon entering and immediately assisted. Our associate was friendly and patient. He went over all options and took the time to go over basics with my mother.. he explained payments and options in an easy to understand manner. He put on her case and screen protector. He transferred her information. We were not rushed, but were helped quickly. He and the other associate were very friendly and very knowledgeable. Wonderful experience.

Cr
Review №20

Justin was very friendly I came into upgrade my one device and he sold me two phones one for my business and one for personal he is very knowledgeable and very polite he actually listens to what you have to say please come in and come see him if I could give more than a 5 I would give him a 9

Ki
Review №21

Justin was friendly curtious and very efficient and extremely heloful and will recommend all my friends to come here and ask for him

Le
Review №22

Carlos was great! Sold me a new Galaxy S21 and Tablet for a good deal hes awesome

lo
Review №23

Came by to ask help on why my phone was acting up and Carlos was able to fix my issue however he got me setup with a new phone on sale for a amazing deal and my bill only went up $10 he awesome! If you go to this store ask for Carlos!! Hes the best

Ri
Review №24

Great customer service! Came in for a SIM card failure and Tysen had me in and out in less than 10 minutes. Best experience with VRZN ever!

As
Review №25

Justin was great, quick service, knowledgeable, answered all questions. Highly recommend!

Jo
Review №26

Went here to get some information about the new phones, the young salesman Carlos was very informative looked up sequel kind of other rebates I could qualify for, will be going back to this location and using Carlos as my salesperson

Mc
Review №27

Iron Mike Tysen was great. Got my daughters phone activated with no issues at all!

Ja
Review №28

Justin is very friendly and very knowledgeable he helped me put on my screen protector and helped me put one on my watch as well he’s very very good at this come see him for all of your needs

ky
Review №29

TCC Verizon is AMAZING!! walked in here as soon as they opened with a charger stuck in my phone. they don’t even offer that service but helped me get it out in 2 minutes. THEY ROCK!!

Br
Review №30

Carlos was great very knowledgeable of everything about transferring my service over to Verizon from Paige Plus. He was able to help me and other customers all at the same time. I was very impressed with Carlos today!

Ra
Review №31

Carlos is very knowledgeable about the products. He took the time to answer all my questions and grave me a great deal on my bundle!

Me
Review №32

Mitchell was great and knowledgeable of all promotions. He is one of the managers here. Worked me a great deal.

do
Review №33

Tyson helped me get a new sim card. My old one was not working and it was simple and quick. Great service!

Ja
Review №34

Came in to set up an account and port my number over. Josh helped me do both and talked to me about other phones. He’s very knowledgeable.

Sa
Review №35

Bernard was very great and had the best customer service I have had in a long time and he completely fix the problem quickly

Di
Review №36

Justin and Mitchell were great!They helped me switch from another cell phone. They are great with tech support and working great deals!

he
Review №37

Justin and Carlos were awesome!!! We are out of town and husbands phone stopped working. Came in for a replacement and couldnt be happier.

De
Review №38

Bernard and Tysen were very helpful to me today when Verizon was having issues with the phone. They were very knowledgeable and very kind to me. Would definitely recommend them .

Be
Review №39

Josh helped me transfer my pictures from my old phone to my new one. This is the only store I come to, always get helped fast.

jo
Review №40

Carlos was excellent. He is very knowledgeable and a good salesman. Came in for a problem. I left with a new phone and tablet.

Ch
Review №41

Mitchell is great at what he does. The environment is friendly with an extremely knowledgeable staff.

Bu
Review №42

Carlos was a great help. Helped me get a great phone and transfer all my contacts.

Da
Review №43

I have visited this store recently and I was very impressed with an employee named Justin . He was very helpful and showed me how to get better use from my phone and suggested some other advantages ..Thanks!

Mi
Review №44

Mitchell and Tysen worked me a great deal. Great promotions at this store.

Jo
Review №45

Carlos was great he got me a new phone and saved me money on my bill!

Jo
Review №46

I had a wonderful experience with the manager of this store whose name I believe was Cici. She listened to what I thought I wanted, advised some substitutions which I appreciated, and helped me to select accessories. She was personable, showed great knowledge of the products, and is an asset to your company. I told her she provided amazing customer service and I amHappy to tell you as well. She is a star employee!

Da
Review №47

Tyson was very helpful and nice. Got my problem solved.

Ky
Review №48

Carlos was awesome!! He got me a really good deal on a new phone and tablet hes the best!!!

Ke
Review №49

Came in Verizon and my charger port wouldnt work and Carlos was able to get me a great deal on a new phone come see him hes the man!

Ca
Review №50

Kaitlyn was so helpful with helping me understand my plan!

Sh
Review №51

Tysen was very helpful the evening. He was super kind.

Ju
Review №52

Justin did an awesome job! helped me with everything i needed and got my new phone set up perfectly

Co
Review №53

My notes screen stopped working, I came in and Josh helped me get a new note 20. Its always so quick here.

Ma
Review №54

Bernard was very helpful. He is patient and always welling to help. Go see him !

Ha
Review №55

Mitchell is a great manager! Helped me save a couple bucks on my bill and got me a new phone!

De
Review №56

Worked with Justin and he was great to work with . Very knowledgeable and friendly. Would recommend him to anyone I know !!!

Ma
Review №57

Mitchell was able to transfer all of my data and make sure my promotion was added to my account.

Ch
Review №58

This is a gentle warning to you. My salesperson was courteous but there was no mask worn. So if you are concerned about the agents serving you with no mask on .. plus coughing occasionally.,. you may want to steer clear And go to another store..

Mr
Review №59

Carlos was fantastic, attentive, knowledgeable and sincere.I will be a return customer to his store and ask for his expertise in the future.

Va
Review №60

Justin was fantastic to work with and made changing phones a breeze!

Ki
Review №61

Very helpful & addressed all questions and concerns

Ci
Review №62

I just left Verizon and I want give a shout out to Evan and Parker. They were so polite and helpful and answered all my questions! I was well pleased with them.

Ty
Review №63

Carlos was great. Wonderful customer service.

Sh
Review №64

Carlos was amazing. He did exactly what I needed with a smile and pleasant attitude!!! Thanks Carlos!!!

Li
Review №65

Visiting Verizon and Verizon retailers in the past has proven frustrating. This time was different. Regina was fantastic. She listened to what I wanted in a new phone and quickly found a workable solution. So appreciate her extra effort!Now if Verizon (the company) extended the same upgrade offers to loyal customers they do to new ones, Verizon might never again disappoint me. Yeah right...

ja
Review №66

Had a great experience at Verizon thanks to Miranda’s help !

El
Review №67

Carlos was great he was able to get me a new phone on sale and transfer all my data hes awesome!!!!!

Ro
Review №68

Tyson was more than helpful at Verizon today, and he deserves a raise!!- Rose D

Ca
Review №69

Carlos was great sold me a new phone with a great deal!

Is
Review №70

Justin is the man! He was very friendly and did a great job.

Mi
Review №71

We came in to ask about our upgrade option and figure out the best plan. Regina was our sales representative and she was extremely knowledgeable and helpful throughout the process. We will be returning to her soon to upgrade another phone! I was in and out within am hour with a completely new phone that was set up and ready to go. She made it be far the easiest and most fun experience Ive had dealing with a phone company.

Tr
Review №72

Josh helped me get rid of a phone I hated and get the new S21 Ultra. Only coming here from now on.

Vi
Review №73

Bernard was great. Very helpful!

Me
Review №74

Josh was very helpful and very knowledgeable. Only coming here!

Di
Review №75

Came to Verizon to look at my phone storage and Carlos was able to set me up with a really good deal on a new phone with more storage and saved me money on my bill hes great!

Je
Review №76

Carlos was amazing working with me today!! Helped me find the best deals!!!

BE
Review №77

I really had an absolutely great experience!! My service representative Cece was so knowledgeable about all products offered by Verizon. Cece gets 5 stars !!!

Em
Review №78

Justin was great and really came through to help us !

Kr
Review №79

Cece was so kind and helpful. She walked me through new devices and the best deals. I am glad I came in to visit the location with such a wonderful associate to help me.

Za
Review №80

Carlos was great he’s the best sale person at Verizon!

te
Review №81

Hey I came for iPhone issue and Justin and Josh were fantastic

Ta
Review №82

Great service, but associate for some reason has totally lied and miss lead basically 600.00 in first mo. Of walking through doors ??

Sh
Review №83

Carlos was super awesome and was extremely patient with me today!!

Bo
Review №84

Tysen was extremely helpful today.

je
Review №85

Phone went out on me, Josh helped me upgrade and get all my info back, coming here from now on!

Ma
Review №86

Cracked my screen and came in to see what options I had, Josh helped my husband and myself get new phones and helped keep our bill low, thank you Josh

Mc
Review №87

I was very nervous about having to go in because I knew it was time for a new phone. Luckily, I was helped right away and even able to upgrade to a new phone and got a great deal on my trade in. Kay helped me so much and made sure to walk me through all my expenses and the whole process so I knew exactly what I needed and how much it was. This was by far the best service experience I have had in a while. Kay made this such a stress free process and I will be coming back!

Th
Review №88

Cece was amazing. Helped me set up a working ecosystem of devices to for my Trucking Business. I highly recommend shopping with her

La
Review №89

Our sales representative was very attentive to our needs. He made us feel very comfortable. I would recommend him to anyone.

Tr
Review №90

Needed a new phone, Josh helped me transfer all my stuff over to the new phone, I only come here in Statesboro.

An
Review №91

Excellent!!! Bernard was awesome, we got the phone we wanted and he was supper helpful! Great service! Super fast! Thanks again Bernard

Ma
Review №92

Tysen was very helpful this morning!

Lu
Review №93

Cece is very friendly, and very knowledgeable. She explained everything very clearly and answered all my questions.

Ve
Review №94

Carlos was great he got me some good savings with a new phone!

Jo
Review №95

Carlos was very knowledgeable and attentive.

Ja
Review №96

Regina was very helpful; she was both knowledgeable and refreshingly interested in helping me! She took good care of us with our upgrades. Promote now :)

Wi
Review №97

I had a very poor experience at this store today. To begin with, the initial lady who helped me, while nice, did not take her time to explain to me what was going on, I was told I just needed to pay $150 for the “deposit” on the IPhone 12, only to be charged almost twice that when I checked my account. I never received a receipt or anything. Apparently with the “$150 deposit”, I could pick out $150 worth of stuff from the store. Well she just decided I wanted a screen protector; a case, a charging cable, and a wireless charger. Before I could even say anything my phone was out of the box and she was putting the screen protector on it. Unfortunately, I could go on and on. I will admit, some of this could have been avoided if I had asked more questions or made her be clear, but after an 8 hour shift at the hospital I just wanted my phone and to go home. To make matters worse, I got home with my new phone and it wasn’t even activated. So, I took it back to the store, and while four employees watched TV, one of them tried to fix my phone, said it would just take a moment to activate and sent me on my way. Fast forward an hour and my new phone isn’t activated and I started receiving texts on my old one for some reason. So, I head back to the store for the third time, they finally take the time, call who ever needed to be called and my phone finally worked. So all in all it was a pretty poor experience and we will be moving our account with 7 lines on it to another carrier ASAP.

Ka
Review №98

The sales experience when purchasing my new phone was exceptional. CeCe was so helpful to find me a replacement comparable to my old phone. Thanks Verizon 😊

Je
Review №99

Carlos & J`nel were AMAZING!! I came in with a GPS issue, but, I also knew I needed to replace my S9. They were so helpful. By the time I left, they felt like family.

Ma
Review №100

I am so happy I came to this store, when I first came to get my 1st phone..Today I came back to my same store to get 2 more phones..He is such a great guy, he explains in a way people understand..He is very attentive to details..Very nice and mentions everything you need for your phone and what to expect on your bill...I would recommend him and the young lady Katlen..She is being taught the correct way...I will use this store anytime..Thank you.I give them 10 stars...

Information
45 Photos
100 Comments
4.7 Rating
  • Address:11 E Kennedy St, Statesboro, GA 30458, United States
  • Site:https://locations.tccrocks.com/ga/statesboro/11-e-kennedy-street.html?y_source=1_MzIzMjUzMi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 912-212-2084
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Service options
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
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