I have an hour commute to and from work, so when my tire went flat on Sunday I was worried about how I was supposed to get to work Monday, since I took a long weekend off. Nobody was open but them, and I was so happy I ended up getting an amazing deal on all new tires. I was in the market for new tires anyway, and I got the buy 3 get one free deal. Good quality tires with a good warranty. Saved a lot of money, and time!! All done on a Sunday. Happy with my experience, and very friendly service.

I have been coming to pep boys sterling heights location for the past 3-4 years to get my car serviced for oil change and brakes etc.. never had a problem, good service, good prices and good quality professional service. Customer Service is great.

PB was supposed to run a diagnostic on my AC system, missed the large leak in the rear condenser unit, but swear they did a full visual check and there’s no way they could have put the large gouge in my driver door that was present when I picked my vehicle up … $146 system recharge, leak not found or fixed and a nice going away prize in the form of a deep paint job scratch. Won’t be going back. Guess that’s what I get for not bringing it into the dealership in the first place. Lesson learned.

I came in on a Tuesday around 4:30pm for a nail in my tire and my car was fixed and ready to be picked up by 5:30pm!! The man at the front desk, I believe his name was Dee, was an angel. This was the quickest and most friendly service I have ever received from a car maintenance place. Thank you so much!!

Awesome price on tires. Friendly staff.

We had two tires installed in no time Great experience highly recommend to anyone looking for trained professionals and a good price.

I would not recommend going to this location. I made an appointment online, when I showed up I was told they do not go by online appts and that they were full for the entire day. Yet all other locations do go by making appointments through online. Just very rude and unprofessional.

Went in to get car fixed for one thing, picked up my car and now their is another issue after driving off. Do not trust them, or feel safe after leaving there. Been to previous locations before. Would not recommend Sterling Heights, very rude customer service, and overpriced. Next time I need something fixed I’ll go elsewhere.

I needed new tires for my 2010 Journey Today. It was a pleasant visit, Justin listened to my needs and provided 4 tires that fit my budget.I just finished loggin into the rewards center and within 5 minutes I was logged in and was claimed. (All your data is imported from Pepboys computers) There is hardly any input just more confirming.Ran the car for about 10 miles to Troy and back, it was a smooth ride.Thanks

Did not honor their rebate which I factored into the price of my repairs. What a scam!!! I wont be back.

Great place for vehicle repair.

Made a tire repair appointment online which was confirmed but then when I got there I was told they couldnt fit me in.

We were out of town. Had major car break down. They help us so much. Great service. Great staff. Great rates. Thank you so much 💖💖💖

This store was able to get me the rare wiper blade for my rear windshield.

I was out looking for a tire shop that was open on a Sunday and it had been raining all day so I wasnt able to see just how badly their parking lot was in need of repair. Well, I drove right into an extra deep pothole and the sound it made was not good. I was pretty annoyed, but went in anyway to see if I could get my tire looked at without an appointment. I didnt wait long at the counter before someone appeared, but was told Id have to come back the next day since they were booked solid. Understandable, but the attitude was like we cant help you, now leave. I did not return the next day and definitely will not consider Pep Boys ever again!

I took my car there twice already in 3 weeks. They told me the first time that they had to replace a bunch of hoses in my car. They then proceeded to charge me $852.89 and managed to put the wrong hoses on my car. I took it back to them because the problem that I brought in my car for became a problem again. They then told me that my coolant and oil were mixed so I took it to another mechanic that told me that my coolant and oil never mixed and that it was the mistake of Pep Boys that made my car worse. The other mechanic fixed the mistake made by this Pep Boys. They said with them putting in the wrong hose it messed my car up even more to the point where it is screwing up my head gasket. I called here was put on hold and told the manager is in a meeting and will call me right back. As of this moment it is 3 hours later and still haven’t gotten a call back. This service is an absolute joke and they should be held accountable for their actions!

COVID-19 Precautions in place and masks available to the public. Parts purchased were better priced than my commercial account prices at Oreilly Auto Parts. Impressed!

One of my employees had a tire blow out about a quarter of a mile from pep boys in Sterling heights. He drove to pep boys to have the tire fixed. They totally took an advantage of him charging him almost double of what a regular tire would cost and would not even mount it for him he had to buy the jack in the tool to put it on. I do not recommend pep boys to anybody I would go down the road and find a group of nicer people that have compassion and empathy.

So I guess to keep business, they make sure your car is more broken than when you arrive. Took it in for front breaks, a month later I found out my rear breaks also need work. (Wish I was told then) Also, their mechanic broke the hood latch and didnt bother to repair it. Dont waste your time or money.

I had an appointment at 11am to do alignment and power steering flush, its 5pm and my car is still not ready, I called at 4.30pm and they said that they almost done with power steering flush and alignment is still not done, I do not recommend this place, so slow, I will not go there again!!!

Friendly and helpful staff. I was in and out of there in 2 hours for a tire change. Happy with the work.

If i can go lower then 1 star i would, i thought i was getting a good deal, but i didnt i got my car back everything looked good until i cleaned it and there was a curb rash on my rim, which was not there when i brought it, i love my car to much i would never mess up the rims and they are brand new. Unacceptable DO NOT GO HERE

I’ve had a wonderful experience each time I’ve come here! I love this location because of the employees. The employees are wonderful at chiming in to help, explaining car details in ways that I can understand, which is highly appreciated. Steve is fantastic, doing his absolute best to make the customer happy! He truly cares about each person and has the best intentions for customers! He goes out of his way to ensure 100% satisfaction, and is resourceful when unsure of the answer. Steve is definitely a people-person and creates an excellent experience each time I’ve stopped in with his patience. He has an attention to detail, remembering various customers, and creating a rapport with them. This definitely encourages business and for a positive experience. Thank you for being awesome!

It is a okay place if you need to take a road test.

They are slow and I was waiting almost 3 hours and car still not done for just some brakes and I was told I will only have to wait for hour they treat women like they don’t know anything this is ridiculous

*edit* since this review I posted I have had an oil change at this location. I am hoping mine is an isolated incident. All I know is I wanted an oil change and got 2 oil leaks.

Professional staff. Fair price for good quality work!

Pep Boys at this location is a service center only. The auto parts portion of the building is run by Auto Value autoparts. They scaled back a bit on the merchandise, but they have good prices. The staff here are very helpful and friendly.

Very rude woman behind the counter. Yeah I wont be back here again. Massive pothol right in front of the building like 4ft wide and a ft deep. HEY EVER HEARD OF POTHOLE FILLER?

I had a core that had to be returned which I purchased online to ship to the Oxford location. The person at Oxford location told me we could return it at any pep boys. Fast forward to today when I attempted to return it I was told that it had to go back to the store in Oxford. I was at the Sterling heights location and thought I was out of luck. The man at the customer service counter named Steve was wonderful. He took his time and found a way for us to return the part at this location. Thank you very much, Steve for your time and extra effort.

This place is 100% recommended. I have been a regular customer for almost 3years. They literally wanted the best care for you and your bank situation. I have been to a bunch of car shops and they would just try to trick me into getting extra services fixed. In this place, they dont do that . Also the customer service is just beyond awesome. They are super knowledgeable about car, so you are in good hand.I highly recommend that you make an appointment to get your car fixed here .

This was once upon a time a great place to pickup speciality car accessories. Not any longer. SERVICE is HORRIBLE. PRICES have GREATLY INCREASED. Dont waist your time here any longer. Just SAD!

Got a new car battery installed there today. Excellent service. Ron was very helpful. Very good prices. They took me in the morning I called. Definitely would recommend.

Great service! Tim was great helped me with my highway speed shaking problem

Great service

Scheduling an appointment online is pointless.I showed up at 7:45am for my 8am appointment to have some tires installed. Was told the tire tech wouldnt be in until 11am. So I ask why wasnt I called or notified of that and was told that they dont see the appointments in the system until the day of?? Sounds like a broken system. How can you plan for a tire install the morning of the appointment? Should at least have a better system in place internally if you want to take appointments online. Left and went to Belle Tire. Had them installed within the hour.

Worst service ever. They never rotated my tires and they said the check engine light is just a sensor problem. Come to find out there is an issue. Would never recommend anyone to go pep boys and the service teams needs to fired immediately. They will cut corners and charge you a lot to make it seems they know what they are talking about. Uneducated individuals that work in the service department. Pep boys company is horrible and needs to re-evaluate their business or close their doors!

Went in for a warranty battery replacement on 3/11/19. At first my experience was going quite pleasant. My bad battery was warranted and they said it would be about 30 minutes. after the 30 minutes was up they came to inform me that it would be an extra cost for the replacement when another location confirmed a lower price. thus implying that no work was done in the 30 minutes it took to realize they had to remove the seat. The mechanic working on my vehicle stated Thats why you should by american; you wouldnt be having this problem. Finally an hour and a half later the car was finished as i was getting into my car i noticed immediately that the trim covers to bolts in the front of the seat were missing. I was told that there were none when the car was taken in which i new for a fact was not the case. the trim pieces were found in their shop. then today (two weeks after the service). I noticed that my Drivers seat was not anchored back down. Thus resulting in a significant safety hazard. I now have to go to my my trusted mechanic to repair these mistakes as I do not trust the work of Pep boys. I would like to know what Pep Boys is going to do to make this right?

Good

Great experience. No complaints! David was very professional and took care of all of my concerns!

My daughters car battery died and Auto Zone would not replace it due to the location of the battery but the Pep Boys service employee tackled the task with no problem and did it for free!! He was very polite and informative! We are extremely satisfied and happy with the experience!!I will recommend Pep Boys to all my family and friends, and I will definitely use their services, when needed, in the future!Thank you, Pep Boys!!

Its no longer Pep Boys so they no longer stock most of the accessories Pep Boys used to carry.

Appointment times do not mean anything. My appointment was for 11 am and I was checked in at 1045am. My car was not taken back to have my winter tires put on until 1220 after I had asked how much longer it would be. The employees also thought I didnt want the tires that were being switched out. Ive missed another appointment because Im still here. First and Last time I will ever come here.after waiting for over 3 hours my car was done. I was told when I made the appointment that it would be $16 per tire. I was not informed of a tire handling fee. After I missed an appointment scheduled for after my appointment at pep boys, I should have been treated with a little more respect and offered a discount or the fee waived. Nothing like that happened. The only thing I was given was a very poor apology for the wait. Poor customer service and uncaring employees. Never again will I visit this or any other location

Ive taken 3 different cars here over a span of 9 years. Theyve always been respectful, honest and as accommodating as possible. Blaise in the shop is a good guy, always helpful. This location is pretty big so theres a ton of items in stock and the waiting area for service was recently updated.

Had a car emergency on New Years Day 2018. The service writer and mechanic were both outstanding. Their attitude and work ethics were very commendable. Had great service at a great price. Would recommend them for all of your automotive needs

Every time I’ve been to Pep Boys I’ve had a great experience. I’ve always been helped very quickly and never have to worry about being there for hours. They offer competitive prices and go through loopholes to give you the best deal out there. They’re honest!! An employee that really stands out is Mark. He is thorough, fast and informative. On multiple occasions he has walked out to my car to check out the problem, fixed my issue in a couple of seconds and smiled and told me “have a nice day.” It is so refreshing to go somewhere that I’m not scared of breaking the bank or wasting my entire evening at. Whether it’s parts or service — this is the place to go.

I have been to this store a couple of different times and had a great experience each time I came. The first time, I just went for an oil change and found the the staff to be very respectful, friendly, and courteous. (An uncommon experience for me, whenever taking my vehicle in to a repair shop) They did a good job with the oil change and also did a thorough job inspecting my vehicle for any potential issues. They found a couple things and provided recommendations on how much longer each issue could go before absolutely needing a repair, instead of trying to scare me into getting it done immediately and charging me for it. (Another uncommon experience when going to a repair shop.) I had them do some of the additional repair work for me and they got it done quickly and for a very reasonable price.Recently, I brought my vehicle back because of a lower ball joint problem. (I needed the repair done quickly on a weekend, to prepare for a roadtrip. And, this was the only place I knew that is open on Sundays!) Again, the staff was great to work with. They did another thorough job inspecting my vehicle and found additional issues with another ball joint and a control arm. (Work I dont have the tools or time to fix). Again, the repair was done quickly and for a very reasonable price.Keep up the good work!

Service experience needs improvement for sure. Every time I go there I get an attitude because theyre computer tells them they can only put synthetic in my Ford Mustang, well conventional is all I use and have ever used. I requested a wiper blade replacement; did not receive. They do not have lifts do an oil change takes close to 2 hours and for gods sake I got on M-59 to go home and saw that my hood was never secured; what a joke; I called and requested a manager but was hung up on......never again. This is a legitimate post and I would happy to discuss if a Pep Boys manager would like to contact me absolutely....

Needed a battery on a Sunday. They not only were open and had an appointment slot that worked for me, but they had the best price. Thanks go to the crew for getting me on my way quick.

Id give it 0 stars if I could. The only reason I even went here is because theyre open on sunday. Extreme prices, bad customer service and horrible about timing.

They are very nice and they were willing to order my fiance the part he needed

9/1/2017: Excellent customer care by Blaise. Explained all service questions. Offered advice and recommendations. Showed me what was wrong on the car. Very happy with the work that was done.Its hard to find a good auto repair shop when you are new to the area, I would recommend this shop.

First time I’ve gotten new tires at pep boys and I’m glad I chose this location. Great tires, amazing service, and very nice people. I will definitely be coming back here in the future whenever I need new tires! Thanks guys

Very fast and reasonable the price was very good and the service was great.

D is an amazing service salesmen, he knows the struggle and understand that its not easy to get some things done and he tells you and shows you whats wrong and helps you understand whats the most important to get done. Thank you sir I appreciate it to the fullest.

Extremely fair and accommodating, this particular stores retail-facing service advisor(s) were better than Id expected. Nothing was over-promised, there were no surprises and they simply delivered in a professional manner. Theyre now my first go-to choice with my car repairs.

Got a great cyber Monday deal online. Ordered the tires and set up point installation on line.I showed up at the appointment time and had them installed in a timely manner.I am very satisfied.

You can find there everything for the car

I came to get a quote for a pre-purchase inspection on my jeep, noting that I wanted it to be as thorough as possible. The staff was less than enthusiastic to help me and didnt offer any suggestions. I was only told that if they were to do one, they likely wouldnt be able to find everything.However, this location has an overwhelmingly expansive parts selection, I had never seen a parts store so large. If you wanted to do your own repairs, detailing or small modifications, they would likely have the right parts to do it.

Call the head for part availability and they had when I needed in stock. They put it to the side for me to come and pick up. In and out the door in 5 minutes and they were the right parts. Will definitely go back next time I need something

I stopped by Pep Boys Sterling Heights, asking for a quote to replace my trucks shocks. The manager in turn, Aaron, walked me through the screen showing me the options for shocks as well as the cost for the estimated labor. The estimate ended up beyond my budget, so decided to do it by myself. His advise was very helpful on selecting the right brand and understanding how to tell the type of shock required according to my truck version. Very helpful. Thanks.The people in the store are very knowledgeable and willing to help.

Great experience. Great customer service. So happy they are open for business on sundays and we’re able to help me with my flat tire!! I will always bring my business to you!!

I ordered aftermarket rims for my car and they told me that it would take the rims about a week to come in, exactly as they said it took a week. They contacted me when they received the rims and i went in and they installed them and rotated my tires in about an hour and a half. A little longer then I thought it would take, but no big deal, they were friendly and did a good job with my wheels. Some of these other reviews sound like people were just having a bad day, these people know what they are doing for most everything about cars. Consider going here for most of your basic car maintenance and friendly and trustworthy service.

Great service. I appreciate the help today

Ronald S. serviced my car and was friendly even though he was the only one there and it was near the end of the day. He noticed an issue other than what I came for, and the quote he gave was much less than I was told at another repair shop. I appreciate the integrity and the fact that he didnt try to use scare tactics.

The service is always great!! The head manager is awesome! No matter what, she always treats me with respect and always seems happy!! I love this place!!

Well stocked store with ability to get work completed. Was in looking at trailer tires. Staff helpful

Called with break issues As we were travelling from out if town.from Canada Break light was on and soft breaks Spoke to Ron in service. He looked at my vehicle right away. Determined the problem. Fast friendly professional serviceWould reccomend them and if ever in the area will stop by

Darlene answered all my questions and did the research perfectly. Thank you

RON from service is a moron, and a cheat. I would avoid him at ALL costs for hes a dopey, unintelligent scammer. He tried charging me 2.5 times the price Service Manager gave me. Plus I got a super bad vibe when I told him what I wanted done he said “Why, what kind of problems are you having?” None! I drove there with the car, its called maintenance. He asked me a few times “Why, what kinda problems are you having”. Total dopey airhead, went somewhere else and got my service done and they were fair, and professional.

Hard to get assistance, what really grinds my gears is I have an older Explorer with 150,000 miles on it, trusty and great for the winter. Decided to go and get an standard oil change but the tech said we cant put standard oil in that truck even though my last 20 oil changes have been standard oil, not synthetic or synthetic blend since I change every 3,000 miles and dont feel the need to spend $35 on an oil change. Long story short they REFUSED to do the oil change unless I went with the higher priced oil.......JERKS!

Horrible service! Made appointment for 11am for a set of 4 tires...my truck sat in the parking lot for an hour then they finally pulled it in, by the way they were slow and no cars on the tire rack being work on ...I finally got out of there at 2:30 pm ...yeah a total of 3.5 hrs ..then the guy behind the counter writing me up joked about it gee I thought he was going to make a career out of your truck. Then only to see they scratched my rims around the lip ..nice scratches on my factory aluminum rims ... Would not recommend them to anyone !!!.

Went to buy a lifetime alignment and made an appointment for the same day, car was in the bay at the scheduled appointment time and took ~1 hour to complete. Overall, great experience. I would recommend going here over the Clawson location, which made me wait ~4 hours until my car was done, even with a scheduled appointment.

Great job replacing my wifes breaks and rotors. Hest price of the locations I called and got us in quickly. Thanks guys.

Mark was very helpful and professional. Needed windshield wipers and he installed them for me without hesitation. Would recommend this store to anyone.

Just came in for the first time to replace a car battery. Took almost two hours and the wrong battery was installed. Paid for a more mid-range Bosch battery and a cheaper Champion was installed. Only caught because I popped the hood to take a look before I pulled out of the parking lot. Swapping it out for the correct battery not but now I am here even longer. Dont know if its just because they were busy or they figured I wouldnt check. FYI if you are getting a new battery here - take a look before you leave to make sure they installed what you paid for.UPDATE: Charged me for a more expensive a second time - a difference of almost $60 between and AGM and non-AGM battery. Only found out because I looked again before I left. Just took the price difference refund because at this point Ive wasted my whole Sunday afternoon at Pep Boys. To be fair the service manager gave me an extra few bucks refund too. However, when I went back out to the car to leave the car wouldnt start. Not even joking. At this point I wish I had never come here and will never come here again.

Always a great experience even when only buying a light bulb. Same knowledgeable friendly staff for decades and always received a welcome. Join the rewards and you get points for store credit.

They took my vehicle in diagnosed the problem did phase 1 and all went well. Disgusses their findings and completed. Phase 2. Assured I was warranted. I found a new place for repairs.

Price was hi but the service was quick.

Parts galore

Had my car all weekend and told me we dont have a mechanic here that knows what they are looking at when it comes to non domestic cars. My hoses were out of place too when I picked my car up. I watched a YouTube video grew a pair and fixed it myself. Im a 20 year old and they have older men who are to afraid to work on german engineering. You should be ashamed for your ignorance

I was not happy with this place. I set an appt. for an auto inspection. I showed up on time and no one wanted to inspect it! I got a few sob stories from a couple of the guys that worked there saying that theyre so backed up that I would have to come back some other day. One of the guys actually picked up a 3 inch stack of back orders to show me and told me that they wish the company I work for would link with some other shop instead of them! I politely nodded and left. I will never return. The lack of professionalism was staggering! If I could give them a -1, I would. Big thumbs down here folks!

Dont waste your time!! The service writers will try to find any excuse to not look at your car. What a joke of a repair center. I will never go or recommend this Pep Boys location. So disappointing! If you are in the area of this Pep Boys then go to the car dealerships right next to the building to get real help with your auto needs.If I was able to gave this 0 star rating, I would have.The funny thing is that I knew more about the car then the guy at the counter

I recently visited to adjust the alignment.I had previously replaced the low control arm.Then the handle went back.The problem behaved as if the mechanics were angry.When I saw that the steering wheel was turning, He asked to me if it was an accident.I told him I did not have an accident,After confirming that it is not an accident. Steering Gear-Inner Tie Rod nut was melted by torch heating.The nut did not work.He had to give me a total estimate of $ 900, including alignment with replace the entire part.He told me again that there was an accident .I was in a bad mood.Then He checked the my car and confirmed that there was no accident.I took the car homeand bought a nuts for $ 6.and replaced myself.Then I went to another auto tire center and adjusted the alignment very well.Alignment adjustment costs are also at $ 43, half of Pepboy.( for front two tire.)I was angry during this process.In the very unkindness of that machenic.I have lost my time.I would like some kindness to anyone in the future.Of course, not all employees are unfriendly.

The dishonesty is just way too much.Think of a very shady car salesman thats the people that told me I needed services I didnt need.The lying to me on several different things just made me so upset. I cannot believe this place. SHAME

Awesome I will give nothing but respect they helped us out and didnt even charge us for the repair they did but went out of the way to make sure our vehicle was safe. Thanks to them. 17 and vandyke is awesome I would tell every one to go there

I made an appointment online for a 1pm AC check up. On my way there I decided to call ahead and make sure all is good, tech tells me he is not sure if he can take me in today or not, they are swamped!! I understand the work overload but thats the whole point of making an appointment isnt it? He said they only have one machine and it was booked...they wanted me to leave it there to see if maybe they could get to it....I didnt make arrangements for someone to pick me up, offered to wait there 45 min or so but he said not sure if he could get me in....Needless to say I didnt even make it to the store, had to turn around and change my schedule...Not sure why they allow for apppointments to be set up if they will not honor them!!! 😤I do not recommend this place, Unless you have free time and want to hang out in the AC store for a day or two and wait for your appointment!!!

Jake and Ron were very helpful . Helped me out of a jam ! Thanks Guys 😊

I stopped in last night (10/21/14) after work to have a headlight bulb replaced. I told the sales associate that the bulb has burned out twice in less than a year. I thought it was a fuse. Aaron a technician, investigated and found out a varmint chewed through the wire. They repaired and spliced a new wire. I also had new wiper blades in my back seat purchased from a competitor. They put these on at no charge.What a great team!!!! Thanks Gentlemen!!

Friendly staff and best price for changing a set of sets ordered from tirerack. But two and half hours for them to change them was a bit ridiculous given I was one of the first appointments for the day and nothing was wrong on my vehicle. So if you choose to go with them, plan extra time for waiting.

I took my car in yesterday with a tire that kept going flat. I asked them to also look at the other tires, since I have been having problems lately.Aaron and the team at Pep Boys was very thorough and took me to look at the car while it was on the hoist and explained where the damage was and prevented future frustration by showing me another screw in the opposite tire that I didnt even have that much air leaking from yet!Thank you Aaron for the great service and positive attitude!

Today I visited the Pep Boys in Sterling Hts, Mi. I spoke with a mechanic by the name of Ronnie. He was very informative and truthful with me. I also like the fact that they give a military veteran discount. I will be going to that Pep Boys for all of my vehicle services...Ernest Willis

Lazys Mecanics

I made an appt to get an alignment Sunday june 16 at 9 AM. As I arrived I was told I would need to leave my car there all day. So I was unable to leave my car there all day as I needed to be at work by noon. So I left and went back the next day at around 11 and they did “align” my car. As I left I noticed that my steering wheel is slightly tilted to the left and when I start accelerating the wheel centers itself and then my car starts pulling to the right. I called and was told to bring it back so they can take a look at it. I took it in today Thursday June 20th and they said they “fixed” it. Once I got back on the road I noticed I had the same issue. I feel like I got ripped off. I paid $150 for the simple reason to have my car fixed! My car has yet to drive in a straight line without me having to keep adjusting my wheel.I will update this review once my issue is resolved.

DO NOT TRUST PEP BOYS! If I could give them negative stars I would. I had to go back THREE different times to get my a/ c fixed because they are incompetent. I requested to get my oil changed and they assured me they did it but sure enough they didnt and charged me for it! My car was making weird noises so when I took in to the dealership a couple weeks after getting an oil change from pep boys they said my oil was extremely low and so dirty which almost destroyed my engine. So thank you pep boys for almost completely destroying my vehicle. This could have cost my thousands. Mark the service manager has failed to check the employee work which has caused all of these problems. Moral of the story is- give your money to another auto service store, it will save you many headaches.

Worst place ever to work with. I do not recommend for anyone to do business with them. They gave me an estimate and once it was time for paying the asked for 4 times the estimate price. Seems to be a habit for them check other peoples reviews before going there I wish I did before this experience.

They were polite and helpful. I only needed a gas cap, but I was pleased with the service provided. Ive been going there for years, so Ill be back.

Be careful with buying the wheel lugs they are all defect items that they put on clearance and sell em

Great service, prices and selection. Pep boys is awesome.

Customer service was awful. Employees are inept. They dont know what time their own store closes, dont know where basic products are kept, unable to answer the simplest questions(ie. Do you sell distilled water, or only half and half coolant mixture?). Products are horribly overpriced. Payed over $100 for a toyota front brake caliper. Other auto parts stores in the area sell for half of that price.