Everyone was very friendly and helpful! Thank you Jason for everything that u do it’s greatly appreciated!

I had a recall on my Escape. I called to make an appointment, but they were only open certain hours. I realize there is a pandemic, but I did not get to sit home and collect $900 a week. I asked them to make an exception for me because I work Monday thru Friday. They said absolutely not, nor would they come in a little early. I also could not wait for my vehicle, I had to find someone to drive me to work and pick me back up. I called Crest Ford and they HOOKED ME UP. 8 am appointment and I was allowed to wait. They had me in and out in 20 minutes. Guess who has a new customer for life?

Slow........ like super slow.

I had my Fusion serviced recently. My Service Consultant was Don Kleinow. My experience was perfect.A Fusion is nothing exciting-I could replace it with a Malibu or Camry or Accord. But when I think of getting a new car-the experience I have with service at Suburban will tip the scale into me choosing another Suburban Ford product since I know Don will take really great care of my car and Ill leave a happy customer.

Found my new dealership. Made leasing my new truck very easy during covid-19.Vince (salesman) was great. Walked me thru the online process.Picked out my truck online, filled out the application online. When I went to go pick up the truck everything was ready. All I had to do was sign the paperwork. Thanks Suburban Ford for the great service.

I set an appointment one week in advance to bring my car in for an oil change and minor warranty service work. Showed up for my appointment on time and was told it would take three days to get it in to look at it and I had to leave it there. I was not told this when I set the appointment. This is very frustrating because I hadnt made any plans on leaving my car there for 3 days.

Charged me 270.91 for transmission fluid change on 2012 Ford Fusion when two months ago it was $225 doubt they inspected the vehicle but got the job done charges way to much for things but you can guarantee a job will get done. Other downside is the customer service is awful takes way to long waited like 45 min when one other person was in front of me. When another guy was right there that could of helped me instead I had to wait for the guy that I called. Treated me like a kid when I asked questions in what they do. I’m 19 btw legally an adult.

PERFECT CUSTOMER SERVICE. Very professional. Thank you

They went beyond what I was expecting. I left very much satisfied! Also I didnt have to wait a long time.

Found out Im gonna have to pay to get my electrical problems fixed because they said its 36 month or 36,ooo mile warranty. I never was told I needed to pay for a extended warranty on a leased ford fusion. I not gonna pay i Ill just turn it in with problems on the electrical I would have thought that they would want to get things fixed so when you turned in your lease there were no problems with the vehicle I only have 29,000 miles on it. I leased demo model that had 3,000 miles on it so instead of a 3-year lease it ended up being a 39-month lease which is not up until October. Very disappointed

OEM parts are the best and they FIT!

Fast, efficient, clean and safe.

Service recall done on the passenger front airbag. Work done quicker than what was quoted. Shuttle service for pickup was excellent.

GREAT CUSTOMER SERVICE FRIENDLY CLEAN

Good dealership.. Have been a customer for over 14 yrs. Only one time I wasnt satisfied however it was corrected..

Troy is your guy when it comes to used car sales. Bend over backwards to help with no pressure.

The place is super clean and they will keep you informed.

Love this dealer, service dept is great !!!!!! Salesman straight forward, Great place

Service was excellent and everyone was friendly and helpful.

Overall experience was good.

Good service