I could not be happier with my purchase or the sales team at Serra Whelan! They helped me not only get my dream car but in an easy and timely fashion from home. I can certainly say that me and my family will be returning to them for future purchases. Looking forward to getting this beautiful machine into some photo shoots and music videos!! Thank you Steve, Alicia, Tim and the rest of the team at Serra Whelan.

Kris and the SW team provided the best experience Ive ever had getting a new vehicle. They not only helped me locate one when there was no inventory, but also gave me a great price, and an even better trade-in offer. I also wanted to install many accessories which they made a seamless process before taking delivery. They were completely transparent the whole way and showed the highest integrity. I cant recommend this dealership enough and will definitely be coming back!

I had the best experience with Ken! From the moment I called to make an appointment to the time I was driving off the lot with my car was little over 24hrs!! Ken was fantastic, he got me an amazing deal on my trade in was able to get me a great deal on my new equinox! This is a great dealership and I’ll definitely be back in the future. Thanks Ken, you’re the best!

David West was an absolute pleasure to work with. He explained every detail of our used truck before we made the 9 hour drive from MO to MI. The truck was fully detailed inside and out when we arrived. Right before we left, we realized the AC was not working. Although it was of no fault on either end, Dave diagnosed the vehicle, sent us home with a new AC compressor, and set up service to have it fixed in MO at no additional charge. I would recommend Dave and his team at Serra Whelan Chevrolet to anyone. Worth the drive!

Bernard was SO helpful. We went on a test drive pretty late in the day and he did not act irritated with us at all (I probably would have been). When we got back from the test drive he was not pushy. He let us look it over by ourselves and waited for us to come back in the building to discuss it. Saturday, it took us a bit longer than expected to deal with the paperwork, and once again, it pushed us to show up right before closing. He still did not show frustration. He was very professional and I am happy with my experience.

ABSOLUTELY THE BEST BUYING EXPERIENCE YET EVER!!!!!!!!!⭐⭐⭐⭐⭐My fiance and I bought a Certified preowned vehicle from Ken and I will say it was THE BEST BUYING EXPERIENCE. He instantly made us feel very comfortable. I never ever worked with such a great fun and very compassionate salesperson and staff in all my years!! He even responded and answered all of my questions and concerns thru after hours by text. He assured us both on how he will continue to live up to the dealerships solid reputable reputation by making our time there a memorable one, He delivered just that! Thank you Ken!!.We will never go anywhere else to buy a car! This dealership Serra Whelan is where you need to go if you want absolutely the nicest vehicles and with receiving the best service! Oh did I mention great prices!! I been to 3 other dealerships prior and nobody delivered like this dealership!⭐⭐⭐⭐⭐

Service has gone down quite a bit since Serra took over. The wait times are horrid, service personnel are rude. Just went in today as I normally do for an oil change and they told me it was 3 hour wait time. I decided to get it done because I had set the day. 4 hours later I walk up to the desk and the service desk guy tells me he’s working on it now. Working on it now??? I bought 2 of my cars here and always get them serviced here. Looks like that will be changing now. Only reason I have 2 stars is out of respect for old Buff Whelan.

Usually I have a lot of great things to share about my experience at Buff Whelan but this time is different. I pulled up for a oil change. I waited in the car for 8-10 minutes before anyone greeted me and or came to get my car info and reason for visit. It was not a lot of cars in the driveway at the time. Only 2ppl standing at the desks speaking with representatives.I informed the staff that I wanted an oil change. Like usual, they gave an hour and a half as the wait time. It never takes that long though that time frame is usually given. I asked for a rental and was told they have none 👎🏽 I asked for a shuttle ride👎🏽 they are not around and would not be able to pick me back up.I waited for over the time frame given only to get my car back with oil stains on high touch areas👎🏽The door handle, steering wheel, gear shift, mirror, and middle arm rest area.Though the representative who assisted me was friendly and knowledgeable; it is not worth the long wait and no accommodations. All of the small little greats that put Buff Whelan steps above the rest had been taken away. I traveled over 30 minutes to bring my car for service at Whelan because of its exceptional service and because it was the place I bought my vehicle.This experience was nothing like what I expected of Whelan. After this experience, I am considering using the quick lube closer to home for my oil change service; they are slightly cheaper, way faster in completing oil change, and they provide a light car detail with service.

I went in honestly expecting not to get approved and not being able to trade in my car since there are a co-owner. I met with John T. and he was great! Valued my trade in higher then competitors, made the process seamless and got me approved. He found me a vehicle I am comfortable in and am super happy with (even though I had no idea what I wanted when I went in)!! Thank you to the whole team that made this possible! I am so grateful as a GM employee to drive a GM vehicle again!!!

Theresa Baker was absolutely amazing!!! The last 3 vehicles that I have leased have all been through Serra Whelan formerly Buff Whelan. I have always had a great leasing experience as well as service experience. This time was a little different, although my original sales person is no longer there Theresa stepped in and did everything she could to make this car leasing experience worry and hassle free. She truly went above and beyond. Sometimes buying a new car you can feel hassled or feel like just another sale for some sales associates and I get it. However she really made me feel comfortable and made it feel like she truly cared about me as a customer. (If that makes sense) My story of why I was in there to lease another vehicle before mine was due is to long to tel but the fact that she took the time out of her day a few days after I drove off in my new car to see how everything was going and if I was happy with my new car meant everything to me. I would recommend her to anyone and everyone! She was an absolute ALLSTAR!!!

Service has started to slip with quality.Replaced all 4 tires (they needed my car 3 to 5 business days). After this was complete, their were leaks in the stems. After SW wasn’t able to properly handle fixing all 4 tires I had Belle Tire fix the issue (should have saved the time and headache and gone their in the first place).Also, really unsure of why they have you make appointments if they are going to have your car for 2 to 5 business days and are unable to give you a rental due to the shortage everyone is facing.Since they are the closest dealer to me, I’m opting to use a more local mechanic or purchasing a Ford or Ram all together.

Mike Porter at Serra Whelan Chevrolet went above and beyond to find the vehicle we were looking for. I called a lot of places, looking for a Trax. Everyone I talked to gave me a quick no, we don’t have any. Didn’t get a quick no from Mike Porter. He took the time to find one for us. A few days later my daughter had her new car. We very much appreciate the time he took to find my daughter her first vehicle. I know it wasn’t easy, but you came through.

This place was very professional and did everything I asked. We took our truck in for a new Body control module and they installed it and reprogrammed it. the truck is now running like new! Very happy with the services..

Buy/lease from Theresa Baker! She helped me with two separate leases, one I ended up buying out. She was so helpful, quick to respond, and answered all my many, many questions. She kept me coming to Serra/Buff Whelan again and again even for body or service work. Cant recommend her enough!

I leased a new Colorado Crew Cab on New Years Eve, 2020. I was so certain impressed with Adam S, my salesman, and with the Finance Manager. Both were so to the point and friendly. A few weeks ago, I came in for my initial oil change and tire rotation. Efficient, friendly and very professional.On both occasions, I was told to expect a survey from GM. Neither visit resulted in contact. All tens from me.

The sales team here is unprofessional, rude, uppity, and abrasive, and they acted as if my money was not good enough compared to other rich folks that come to this place. Dont come here unless youre dressed in a Givenchy suit or have a Rolex on your wrist. Didnt matter that I had 18K to drop on a car THAT SAME DAY, nope, still got treated like a second-class citizen. What a joke this place is. Not a single please or thank you out of the mouth of my salesman if I could even call him that, dude was a MAN-SPLAINER if I ever saw one. DO NOT RECOMMEND.

Jason Ostrowski is an awesome salesperson to go to! Service was great and he listened to what I wanted!

I went to Serra Whelan all the way from Chicago. It was the best car buying experience ever. Jason Ostrowski made it seamless, honest and enjoyable! He even went the extra mile to call my insurance agent and give him all the details prior to my arrival. Even though I am out of town for this dealer when I buy another GM car I will be buying from them. Fantastic people to do business with.

🤩Matt, you were an excellent car dealer salesman you took us look at colors look at cars let us go take the car for a ride you answered our questions you weren’t pushy you told us what we could have and do in about the car. I got a 2021 laser color pewter I just love my car thank you thank you thank you you’re the best! I’ve never had a salesman as nice as you ! I will tell my friends n family I am very very pleased !!! 🤩🤩🤩🤩🤩🤩🤩🤩🤩👍🚖🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 Sharon Hodge!!!!!!😊

Bad serviceI have chevy trax 2016 with 67600 miles I have a problem in alarm its stay beeping all the time.. the warranty should be still active since the 5 years warranty didnt finished yet but the counter staff told me that no warranty on it since its rebuilt title and asked 96$ only for checking whats the problem in addition to the cost of the service!

Hands down to this used car crew here! From my sales man Rick, to the assistant manager Mark to Amanda with the warranties all are the best! Didn’t feel rushed into anything. They took their time helping me get what I want the same day. Would recommend this dealership. Looking forward to future business and referring others to y’all. Definitely worth the drive from Lansing. Great job, I’m one happy customer 👍

Came in at 0700 with no appointment. Had a bad tire pressure sensor. They were able to fit me ina nd do the repair while I waited. Great service and at a reasonable price.

Took my vehicle in for an estimate after a google search. someone hit my bumper and damaged it. Tom ( estimator) in the body shop was very nice, professional and helpful. Friendly environment and good staff. They had the parts and took my vehicle in right away for repair. They said it may take until Thursday and my car was ready Wednesday. This will be my dealership For anything I may need. Thank you Tom! Great first impression!

Hey Mike and Don of Service: Thanks so much for all the help with my Silverado. You took a bad experience generally and turned it into a positive. You got my business going forward.

My family & I have been going to this location for years. For every obvious reasons, we continue to return. From the staff to the overall experience is staggering. I remember years back when purchasing a car felt like waiting around in the airport, boring and very time consuming. From the minute we walked in the showroom, Jackie W was quick to help us. Her professionalism and attentiveness was through the roof. She was so knowledgable on everything and I cant thank her enough for making this process so FUN and easy. Thanks a million! Until next time.

Excellent service department, helped me keep my vehicle in top shape and were always friendly while doing so. Would definitely recommend. Appreciate them more after moving away from MI as other dealerships service just doesn’t compare.

It was a great experience! The friendly staff was very understanding of the service requested. The pricing was reasonable, and the collision & shuttle team provided accommodations to help me manage through the workday easily while my truck was at the dealership. Thanks!

I had a difficult time locating the exact vehicle I wanted, was getting told by other dealers in my area and beyond theyd try to find exactly what I was wanting. After waiting for over a week with no new updates, I ended up founding one myself at Serra Whelan. I called the dealership as soon as they opened the next business day and by the end of that day I was signing the paperwork to start my lease of a brand new Trailblazer! Thanks to Darrin Uhlig it ended up being one of the quickest and easiest deals Ive done, which made it worth the 2 hour drive from Lansing as I knew I was getting what I wanted and it was at a reasonable price. Thanks again to Darrin and Serra Whelan Chevrolet!

I went to more than one Chevy dealership and Robert Kraft did a lot more than anyone else has to not only give me a great price, but help me pay off my current lease. I originally went in just to shop numbers and I left with an amazing deal. I only regret not talking to Robert when I leased my Wifes car.

Brian G. in the service department at Serra Chevy gave absolutely outstanding customer service. I had very bad luck with my Silverado Z71 2018 having multiple issues that it should not be having only being 2 years old. Through my frustration, Brian was extremely professional, helpful and kind. He went out of the way to help in anyway he could for me. I’ve been a customer there for 6 years and this entire dealership overall is always very professional. My salesman has been Jim N. for the last 6 years and he is also absolutely fantastic! Even though I had bad luck with a vehicle, I do not have a bad word to say about this dealership. Highly recommend!!

Robert Kraft made the entire car lease process very easy, explaining key items along the way and efficiently. I will definitely be using Robert and Serra Whelan for my future vehicles and strongly recommend Robert as the salesman to use.

Serra Whelan Chevrolet and Mike Omelianoff are AWESOME!!! I have been looking for a new Chevrolet trail boss custom for over a year. Mike reached out to me after an Internet inquiry. Mike was more than capable of answering all my questions and any concerns about this new truck. Mike also informed me that Chevrolet had added the safety confidence package to this truck. This new package gave me buttons on the right side of my steering wheel along with volume on the back. It also gave me a great looking cluster information center. Hands-down this has been the best dealership and salesman I have ever worked with in 25 years of purchasing vehicles. I would highly recommend this dealership and Mike Omelianoff to anybody looking for a new Chevrolet.

Serra Whelan, and by extension Buff Whelan, has been a go-to for my familys vehicles for years. Ive gone there for warranty work mostly. Always had good customer service and courtesy cars, which I appreciate. Unfortunately, the cost of the last job I went for was so far out of range compared to their competition it wasnt even funny.

Always a pleasure. Professional. In and out for an oil change. Always excellent service.Been going there 10 years now. Will go no where else. From John Weber in Sales to Jason, Michael and Brian in Service. These guys go above and beyond. Thank you!

!!!TERRIBLE!!! Went in for clunking noise on my steering wheel on my 2011 Malibu. After diagnosing my vehicle they told me it is the intermediate shaft that needs to be replaced. Replaced the shaft charged me $342 parts and labor. As soon as I sat inside i tested the steering wheel clunking was still present. Gave them the vehicle back: NOW THEY WANTED ANOTHER $900 TO REPLACE STEERING WHEEL COLUMN. If they told me this in first place i would have think twice if i want to proceed with the repair there. The replaced a part that was not defective in first place: Service manager kept trying to convince me that the intermediate shaft was seized (BS). There was nothing wrong with that part; why is the defect still present. Tried to dispute the charges with them, i couldnt. they won my $342, will never see me back, and i hope this review helps a lot of you out there before servicing at this place!!!

BEST SERVICE HANDS DOWN!!! Michelle Davis is very well versed in car sales. She was caring, honest and worked quickly to get us in our new Traverse quickly. We WILL be visiting her again in a year when our other lease expires. See ya soon Michelle!!! 😉

I bought a used 2012 chevy equinox on may 7th and i was told as of a month ago iNeed a new motor cause my vehicle is rapidly burning oil, had to get a tune up, so i spent $5,000 cash for the car but have to put over $5,000 into the car and the factory warranty I purchased from them was a waste of money it covers nothing that have to do with the car oh I forgot I also just replaced the winshield wiper motor which died on me in the middle of the recent storm we had so basically they sell raggedy cars and the amount you pay for the vehicle you will wind up putting between 5,000 to $10,0000 of work so i dont trust going to them for anything used

Ive dealt with Rob Sielaff with my last 5 cars and now number 6 my 2021 Blazer. I just love his dedication and his never give up approach on doing what he has to do to get the deal done. I would recommend him to anyone in an instant!!

Serra whelan provides exceptional service everytime I need service, Service Rep Bill always provides great customer service👍 keep up the good work

Excellent customer service! Great selection of vehicles. Darrin made the leasing process simple & helped me get a very affordable monthly price. Thank you!!

My experience at buff whelan was spectacular. My friend who recently just purchased recommended I come here. We both were taken care of by Darrin. He was very thorough and flexible. He wasn’t pushy, and was very helpful throughout the whole process. I felt comfortable and not rushed. I highly recommend coming here if you want a peaceful car buying experience! I’m so happy with my new vehicle.

Bryan Nicholas was my amazing Sales Professional.I had been trying to locate and purchase a Chevy Blazer for 2 months through 3 other dealerships. Constant problems, no callback, excuses...so I gave up. I new exactly the Chevy I wanted, cash waiting, but just needed someone to follow through.One call to Bryan - in the matter of minutes - the Chevy was on hold so I could see it before someone else buys it and sent an email within all the information we needed to purchase it. All within 10 minutes, thats unheard of. He had it ready to drive and as soon as we arrived. By the next the morning, he had all the paperwork, insurance, new plate, everything ready to sign. Usually, we sit at a dealership for an hour or so to do this, painful. Bryan was going faster then us. We tried to keep up with him getting him the information he needed. Amazingly happy how proficient Bryan was to get this done. My family is GM employee for over 75 years when my Dad worked for Fisher Body on Van Dyke. He was also responsible for building and contracting the Flint Plant. I know he would have been impressed too. See you in 2-3 years to get my next GM proud vehicle. I really hope you are still there Bryan...I will be looking for you. :) Love my Chevy Blazer too!

Adam did a wonderful job of finding us a replacement for our lease that was ending. Helpful, knowledgeable, and no pressure.

Appointment was for 715am..in and out with rotation and oil/ fluids. In 45 minutes. Awesome!

Awesome experience in the pre-owned with Mr. Jim Steen. Thank you for making the buying process as painless as possible. The wife loves the equinox.

Service department is just a scam. They post misleading, misinformation about the cost and had to deal with customer service Patrick, rude and told me Im crazy because that isnt what his computer said and it cant be wont

Hello all,I have rated Buff Whelan 5 stars for 25 years. They were #1 for a reason. I sent my friend to get his H2 service without realizing that Buff sold, I told him that Buff operates with integrity. The new regime charged him and told him to get his remote starter disconnected. Didn’t fix the occasional no start condition. Brought it back and charged him for a $500 module. Didn’t fix. Went back and they replaced starter but didn’t refund the module. In addition the weekly add that Buff always homered has been removed. This is a different dealership. I will be looking for the next Buff Whelan. Maybe Golling

If there was an option for zero stars I would have chosen that...I have been a long term customer at Buff Whelan now Serra Whelan for many years, I have leased 4 cars at this dealership alone in the last 5 years. I have never experienced such poor customer service from the service dept like I have these past couple months. I was 9 months into my leased 2020 Traverse when the car started to have electrical problems resulting in me getting locked out of my car intermittently. The first time I did take it to Moran Chevrolet because they were close to my house, they literally had my car for 31 days because of a part delay due to Covid. Moran Chev changed an eroded wire harness in the door. They at least gave me a rental car that was equivalent to my car. However it did not fix the problem and I brought it back to where I purchased it from Serra Whelan. In total I had brought my car back and forth 5 times for the exact same problem! I had to make 2 car payments and only had my car for appr 10 days out of those 2 1/2 months. They did give me a rental car it was a basic Traverse all those times however I was still paying for a fully loaded Traverse and now it was going on 3 months of not having it...The amount of frustration I had I can not even put into words it was always something from Serra Whelan we changed the harness again, we changed the lock mechanism, changed the module, it didn’t act up this time etc...I would pick it up yet again and it would act up every time that was always fun working a long nursing shift and can’t even get into your brand new car. They truly did not know how to fix it! I had a senior advisor from GM headquarters involved which was pointless mind you I did not receive ONE call from any manger that was well aware of my problem. Jamie in service was ok but hearing I’m sorry every time was getting old and was not enough at this point. I was there every other week for months. They never offered waiving any payments or just give me a rental car equivalent to mine, it could of been that simple then take how long you need to fix it right! The salesman Mike whom I personally leased 2 cars with in less than a year had the audacity to tell me I would lose the $1800 I put down on my lease and I would have to pay another $1800 down to get into another Traverse like mine as well as $1800 for being short of the value of the car if they bought the Traverse back, so a total of $3600 rolled over into a new lease and a loss of the down payment from the previous lease that I only had for 9 moths...He did say maybe you can get GM to pay, yeah because that’s so easy to do right? Did I mention the new Traverse he was quoting was going to cost me more in monthly payments as well and I would need another GM employee discount...At what point of bringing a lemon of car back and forth 5 times, when a good paying customer was only 9 months into the lease that you would make things right! Why should I lose money, so his next best idea was to give the service dept one more chance. I was frustrated and felt like I had no rights as a customer, so I let them take it yet again. The car sat there for one full week never worked on and was acting up with Jamie witnessing it... Supposedly they called in a more qualified technician that’s great but why wait a week number one better yet why didn’t this so called person that never came get called oh I don’t know maybe the 3rd time bringing the car back to you?!? At this point I was done playing games, I picked the car up and another dealership helped me get out of that lease. Jim Causley stepped up and did right for a long term GM customer, they got me into a beautiful brand new Acadia Denali! The sad part is the amount of frustration I had with my experience with Serra Whelan I took that loss of $1800 gladly to not have to deal with them EVER again, in the end it’s there loss I will be spreading the word to anyone that will listen to my story. They are great when you are buying something however when something goes wrong don’t plan on getting the customer service you deserve!

Excellent service. Everyone was positive and friendly. I appreciate that communication was very good, with staff guiding me through EVERY step of my visit with clear instructions/information.

I am so happy I decided give Buff Whelan Chevrolet a try. Adam was great to work with made the entire process incredibly easy. His professionalism, knowledge and great customer service made the decision to choose Buff Whelan a no-brainer. I couldnt be happier with my new Chevrolet Silverado 1500! It is exactly what I was looking for and fit within my budget. I will definitely be recommending this dealership to my friends and I will be returning when its time for me to vehicle shop again!

I have been using them for parts and bodywork On my Corvette. They do a great job every time. They also have come in under budget. I would recommend them and have. Thanks for the great service. Just had work done again. They are Great. Always on time and always looks good.

Jason O provides incredible customer service and goes above and beyond to get the job done - a truly professional car salesman. Hes straight and to the point, doesnt hide anything. I leased my Chevy Blazer from Buff Whelan Chevrolet back in February 2020 and have been loving every bit of it. This is a top class dealership, and Ill make sure to come back to Buff Whelan and Jason when purchasing/leasing my next Chevy vehicle!

Matthew Oleszczuk is probably the best car salesman I have ever dealt with. He makes the process so easy, and goes out of his way, to get the car the right color and options Im looking for, at a price Im happy with. Matt always stays in constant contact either by phone and email on any questions I may have. We love our new 2020 Camaro and will definitely come back in 39 months after our lease is up, to Buff Whelan and Matt. Thanks for everything, we couldnt be happier. Al & Marge

Worst service department in the world and the service tech is real good a spreading the b.s. real thick, will never deal with these people againre. in reply to your response ask yourself this why did he have to charge the battery to test? if it wasn t fully charge that means something is wrong with the system, and thats nice that you ran all those test but you still didnt fix the problem

We drove just over nine hours to pick up our new truck. David West went above and beyond the call and we would drive nine hours to get our next vehicle from him.

I came to Buff Whelan in March 2013 and purchased as used SUV. Tom S was fantastic with my sale and helped me find the perfect used card for my needs. Today, November 13th, 2020 I returned to Buff Whelan to lease a new Blazer and trade in that same SUV I got from Tom years ago. Jackie W was fantastic to deal with from start to finish with the leasing process (I had A LOT of questions) and Jackie helped every step of the way. Im so thankful to have been able to come to a place I can trust with transparency and guidance in all pricing and models available 7 years later and have another great experience.

I love Teresa so so much she helped me out so much and made sure I understood every single thing to the fullest I appreciate everything she did for me and I’ve recommended her to a few people so far ! Thank u so much ☺️

Michelle David was an excellent resource and helped me purchase my first car with no hassle. I told her what I wanted and she made it happen within a days time! I appreciate her kindness and how knowledgeable she is! Super sweet calmand a complete pleasure to work with! If you are in need of a car she’s your girl to go to! Thank you Michelle!

Nate Burns was very friendly and knowledgeable about the 2021 Suburban. He was very accommodating and delivered my new 2021 Suburban to my home on Friday, December 18 after work hours. I would highly recommend anyone that I know that is in the market for a new car to see Nate Burns for a new Chevrolet.

These guys are the real deal. There is a reason theyre one of the best Chevrolet Dealerships in the nation. Just really honest and helpful employees there. Its hard to find a car salesperson you can trust but somehow this dealership has all of them. I cringe at the thought of having to go somewhere else.

I can’t say enough good things about the service department here! They are professional, knowledgeable, caring, informative—the list of positive adjectives goes on and on. I walked in swearing I would never buy another Chevy again. I walked swearing I will never take my Chevy to be serviced anywhere else. They care about their customers and take pride in their business. It shows.

They are monsters here. Boxed me in with pick up trucks when I tried to leave. Demanded me pay for something I had nothing to do with. Unprofessional and needs a serious change in management. These people are criminals.

Michelle was great to work with! She was able to squeeze me in to test drive the vehicle a day before I purchased the car even though she was booked out! She was super nice and friendly!

Worse dealership ever.. Acted like they did not want to be bothered. Very rude and unprofessional..

Theresa Baker did an awesome job in helping me get into a new vehicle! I will definitely call Theresa if we are in need of new vehicle in the future! Thank you Theresa for everything!

I used to love Buff Whelan but their 2020 service is horrific. My car appeared clean initially. Taking a closer look before heading out for a road trip I found animal hair and the previous owners check book under the backseat mat which tells me it wasnt fully detailed. I tried to call about it but I didnt get a call back.I scheduled an oil change which they cancelled on me last minute.Editing to 3 star from 1. Because of this review I received a call from the sales & service managers. Jack & Don were very nice, they wanted to rectify the situation. They were apologetic and helpful, however, it doesnt change the initial experience.

I had some issues with the whole process, I felt like a number and not a customer until Mr. Don Tailor got involved at my request. Mr. Tailor went above and beyond to ensure my vehicle was completely fixed after dropping my vehicle off again just days after picking my vehicle up the first time.

This in fact is a true Google review on my experience at this dealership. This is the only dealership I have honestly ever been to that is extremely friendly fully staffed and because they’re fully staffed each service advisor can take all the time they need to service each client to 100% satisfactory. My service advisor was Bryan and I could not be more happy with his service his friendliness and his willing to listen to everything that I’ve asked them to do. Brian and the technicians have exceeded my expectations on what they have done for me and this will Be the only dealership I will ever come to for any kind of needs rather it’s Service buying or leasing a car that’s how happy I am with this place bit so thank you everybody at buff Whelan

Excellent service. Speedy service - and service above and beyond! I thought Id left my credit card behind and called back. Brian was so helpful - he walked the path that I had walked twice to see if he could locate my card. So appreciative of his help! He didnt find it - but happy to report I did, it had fallen under the car seat, so all is good. Thanks, Brian!!

What a great dealership to work with!! My wife and I have purchased to cars from buff whelan in the last 4 months and could not be happier with the cars and the dealership. If you want a good buying experience go to buff whelan and speak with Hank or Tom in the used car side two amazing gentlemen that make buying a car a great experience. Definitely my dealership of choice from now on!

Since I moved back from Florida two years ago weve been using the amazing service and body departments and love them!! This week we continued the tradition my parents started in the 70s and brought my son in to purchase a vehicle (well it was mostly completed over the phone and through email). Jim Steen made the process seemless and simple! All of the Serra Whalen staff is amazing!!

I very rarely write online reviews, but I had to write this review to give credit where credit is due! My husband and I just recently worked with Adam Smigielski at Buff Whelan. We can not say enough good things about him. We have worked with a lot of salesman throughout the years and Adam is topnotch! Hes by far the best! Outstanding customer service, honest, knowledgeable, and great customer attention. We HIGHLY recommend Adam as your new car salesman. If youre looking for a new car go to Buff Whelan and you have to ask for Adam. Trust me, you will NOT be disappointed. We will be making sure all of our friends and family go to Adam for their next purchase.

I went to the dealership with a letter from GM stating a recall. The service tech never indicated that it would not apply due to the fact the mileage was over the total that would cover the recall notice. He took the paper and went on with the paperwork. Never did he indicate it would not be covered. With a 10 yr old vehicle I am not interested in doing any major repairs and that is all they wanted to discuss. They then charged me $85 for nothing. I would not have brought the car in if I had not received the letter in the mail. They lost a long time customer. I wont be going back to them again.

I finalize my new lease today with Darrin U. He was wonderful through the whole process! I working in a hospital setting and have a 1 year old at home so talking on the phone is a challenge for me. We communicated through the online texting and email for a few weeks as we worked out the details of the lease! He was very patient with me as I took a little longer to get him all my information. When I got to the dealership today he had everything ready to go for me and all I had to do was sign the papers! He walked me through my new car very thoroughly and made sure multiple times that I got everything I wanted! All in all Darrin is a wonderful sales man and when the time comes for a new lease he will for sure be the one I call and who I will recommend to family and friends! Buff Whelan never disappoints!!!

My partner took the car in for oil change and rotate the tires. They said it would be about an hour and 15 minutes. She said that she was out of there in 45. Thank you for all your hard work.

We had a beyond 5 star experience at Buff Whelan with Darrin from sales. He went above and beyond to get me into my dream Blazer this week, and I couldn’t appreciate him more! Darrin did everything he could to make everything work out perfectly, and was the most professional and efficient salesperson we had ever worked with. We will certainly be back. Thank you Darrin!

Just want to recognize Perry Kedrow, he has been so helpful, patient and kind. We have always had a great experience at Buff Whelan. He really worked hard to try to find us a vehicle. I would definitely recommend him to anyone! Thank you Perry we appreciate you!

Thank you at Michelle for the amazing car! I love it :) Buff Whelan is the best!!!! Highly recommend!! The process was so easy and fun. Thanks again for the amazing ride and shopping experience. :-)

If I Can Post 0 Stars I Would I Purchased A 2011 Traverse From Hank For $6500 And I Didn’t Even Get To Use The Car For 7 Days And The Car Stopped On Me And Start Over Heating And SmokingI Called To See If They Can Fix Whatever That Was Going On With The Car That I Didn’t Even Have For A MonthThey Refuse To Fix It So I Suggest You Not To Get A Car From This LotAnd Hank Had The Nerves To Say It’s Not Like You Paid $9,000 For The Car Anyway It Goes It Was My Money That I Worked Hard For And I Didn’t Expect For A Car To Give Me Problems After 7 Days.And I Only Went To Them Based On They Good Reviews.

Took vehicle into the body shop for repairs, greeted timely and provided with a loaner. The service provided was excellent and the stall both in body shop and rental dept were great.Brian in the B/S provided information and my repairs were completed and the car returned in better than new condition, Checking out (paperwork) was handled fast and the process was simple and easy. GREAT PEOPLE as usual at Buff Whelan

I just leased a Chevy Silverado from Terry Tanton and it was an exceptional experience. Terry was up front on pricing, options, and the vehicle features. He worked with me on turning in my Ford lease and the process was seamless. I highly recommend Buff Whelan for the level of professionalism and customer service that they provide and they will be my dealership of choice going forward.

Buff Whelan was my favorite dealer for over 30 years Good luck to new owners

My experience at Buff Whelan was great! Jason was very professional and concerned with my issues with my vehicle. From what I could see, all staff members were wearing masks and maintained a clean and safe environment for their customers. Shout out to my girl, Amy LaPointe for addressing my concerns with my vehicle and pairing me with very exceptional service😁 (Give her a raise!!)

My family had a great experience with Perry K. in the Certified Pre-Owned department. He was an awesome salesman. Throughout the whole experience, from taking the car for a test drive to talking about different financing options, he was never that salesman that pressured you to purchase the vehicle. He was very kind and very knowledgeable about the entire process.Also, my sister and I met with Perry about the vehicle before the rest of my family. As a 19 and 21 year old, Perry never treated us like we were young kids that didnt know anything about the car purchasing experience, he treated us like any other potential customer.Buff Whelan may not always have the best price around in Metro Detroit, but they had the vehicle I was looking for and the fantastic customer service makes up for any price difference.

3 times in a row that an oil change has taken longer than the promised time frame which is 1 hour 10 minutes. I asked “why do you make a promise timeframe if you can never meet it”. Crickets. My time is more valuable than an 1:20 oil change.

Jackie W., Wally, and Jennifer all go above and beyond for their customers! Anytime I have gone into the dealership each one of them have made a point to individually say hi and see how I’m doing.

All & All service was good People very niceBut I had a unpleasant circumstance.(Which your Service Manager did address with me Thanks) What had happened is my Bug Guard was broken after there service & Car Wash. I know that it was not broken before going there. I keep my Vehicle very clean even under the hood.I understand that your not responsible for aftermarket goods. I Get it. (Note your service manager offered me a free oil change Thanks)My concern is that when I spoke with your service manager he had mentioned that the Mechanic had mentioned that he or she had noticed that the bug guard was damaged.But this was never brought to my attention. And I never looked at it before leaving there. When I noticed it was when I stopped at a store and came out of the store it was just dangling there.I just wish that this was brought to my attention before I left your premises.I never take my truck through car wash during summer/Warm weather and it has not seen a car wash since last winter.

Michelle D was absolutely awesome! She was able to get me out of a lease that I hated. I asked 3 different sales people within the same building and a couple outside of buff for help and not one of them were willing to put in a little worked to get me out of my lease 2 months early.If you want a good deal, great customer service and a professional long term sales person- she’s your lady!

Great service! Reasonable prices and excellent staff! I can trust them with your car! Very knowledgeable with Chevy EVs as well.

I stopped in for an oil change, no appointment, and I was in and out in less than an hour. Fast, friendly and efficient.

Love my new car!!! Tom Studholme was very helpful and professional. If you are looking to trade in or just get a great car, hes your guy!! Great place!!

Matt our sales man went ABOVE and beyond!! I would recommend him to everyone!!

Worst customer service ever! Never go to this dealership! They lost my wheel lock and made me pay for a new set ! It really shows how they take care of there well paying customers! Shame on them for still being in business!

Darrin was really helpful! He helped me get the car that was right for me and really highlighted the aspects of the car that would matter to me. Very efficient and great at communicating. I knew exactly what was happening at all times, and there were no surprises.

Very satisfied with the lease! great communication andHelp from Hisham Mansour if you need a Chevy hes the Man for sure!

They fixed my truck and got me on my way the next day. Good job all.

I made an appointment online to have my windshield wipers fixed. when i arrived i was asked if i had been told that my car would not be looked at for 2-3 days and there are no loaners. i had been told about the loaner part but not the 3 day wait before someone even looked at it. Why would they make appointments at all. The wiper problem is a recall issue and they know it is a 30 minute repair. The advisor told me that if he were in my situation, he couldnt leave his car for 3 days either so why do they expect me to! MAKE AN APPOINTMENT TIME THAT IS MORE REALISTIC!

This was my first time buying a car, and it was a great experience. I was told everything up front, the paperwork was easy to understand, and they were happy to answer my questions. I would definitely recommend this place to anyone looking for a stress free car buying experience.

Went in for tech problem. They didnt fix it, but made it worst. Had to go a few times and when I tried initially to explain they didnt want to listen. All could have been probably resolved without being charged as much as they did. They said it was going to cost $85 they ended up charging me $180.

After calling around to multiple dealers and getting a wide range of answers and prices, we called Buff Whelan because we were in the area and figured it was worth one more call. I spoke with Michelle David briefly about what we wanted and she encouraged us to just stop in for 30 minutes.What a great experience it was! Not only was she empowered to calculate her own deal, there was no back and forth to the manager to get approvals. We actually qualified for all available incentives, which never happens. Initially, she wasn’t the most competitive and knew something didn’t add up. So she had me call to confirm the details of the lowest competitor. This quickly exposed the math didn’t add up and the prices we received were not as previously promised. Suddenly Michelle was the lowest price we had. Not to be outdone, Michelle informed us about an additional $700 Costco incentive that no other dealer had mentioned. It literally took 2 minutes for her to validate and submit our info and we got it.We ended up taking home a new Equinox and will most certainly be visit Michelle for any other Chevy vehicle needs we have in the future. I would highly recommend her as well. She’s very transparent, no B.S. and knows how to get a deal done.Thanks Michelle!