One of the nicest people you will ever meet is Jason in the service department!! He really took care of me and let me know what was needed or what wasn’t. Also he took care of my vehicle at the last minute when I asked for extra things, even though they were already full of people going in and out, he made sure I got exactly what I wanted! Great and friendly staff all around as well.!!

If you are needing a new vehicle Joe Ancona is your guy! He is very Professional! He made sure my experience was a great one. He even went above and beyond to ensure that. Donna also was on top of her game. She had all the paperwork ready so I could be in and out! I was very pleased with my experience at Sterling Heights Dodge Chrysler Jeep!!

Really helpful! They were able to get my Jeep in during an emergency and had it back in one day! Amazing. I will be back to this dealership for any future issues. Friendly and kind service staff as well!

I received a great and fast service from the staff after explaining my car issue to the manager and the mechanics. The mechanic took initiative to inspect the car while waiting and he fixed it fast. Overall, I was very pleased and excited to have my car in 30 minutes. They made my day.

Anyone interested in purchasing/leasing a Chrysler vehicle, I would highlyrecommend STERLING HEIGHTS DODGE CHRYSLER JEEP RAM.I brought my Jeep Compass there for my oil change and couldnt have hada better experience like I did there. From the Service Department to theLeasing Manager to the Used Car Lot Manager, you couldnt get any betterservice than they could give you. I was pleasantly surprised because of thetreatment I got at another Chrysler Dodge Jeep Ram Dealership. I wouldnt go back there if my life depended on it. It was an enjoyable and well worth every minute of my time to experience what I experienced at Sterling Heights Dodge Chrysler Jeep Ram. Everyone is so pleasant. They seemed to do above and beyond what they should do for you. This is where I would return to when I decide to lease another car. You will be very satisfied!

Their service is 5 star. Once I came into the door I was helped to parts area where they took care of everything in an efficient manner. Your staff is top notch. I would highly recommend.

I had 2 visits in a 3 week period. Both times Shelby helped me in the service dept. She is very kind, knowledgeable, and efficient. I have been going to this location for many years. It seems that there have been many changes for the better. Everyone was very professional. I was extremely satisfied with the amount of time I spent waiting while my car was being serviced. Great job!

Was looking to get a lease and with the way things are right now, that is a little difficult. I worked with Scott White here and he was AMAZING and made it seem so easy! He really paid attention to what I was looking for and really worked hard to make sure I found something that would check everything off my list! I know once this lease is up, I will be coming back to Scott and Sterling Heights Dodge!

Everyone here is so friendly and helpful!! Jason in service provided me with the best customer care I’ve received anywhere. He takes the time to answer your questions and makes sure you understand everything. My car was fixed in no time and I will only bring it to this dealership moving forward!

Zack Zandani was my salesman..No words can express what he did for me!From superior customer service, to handling my calls and questions. Zack showed the utmost diligence concern and attentiveness to my inquiries. Purchasing cars is not something I typically enjoy. However, Zack definitely changed my outlook on the topic. I’m 100% satisfied with my purchase, the thoroughness of explanation and the pain-free process. Thank you Zack and thank you to the rest of the team! I greatly appreciate you allowing me the pleasure of doing business with ! You are awesome! 💕

Everything went smoothly from start to finish since I was already pre-qualified before stepping foot in the lot. Joe was friendly and pretty quick to answer any questions whether in person or over the phone. Thanks Joe

Went to look at cars. Was pleased with my car dealer. Scott, very nice n courtesy

Sterling Heights Chrysler Dodge Ram is amazing! I’ve always had the best service and I will always come back to them! Thanks for a salesman Jeremiah he got us into the new grand Cherokee L Summit and honestly we chose this vehicle over the Audi Q7! I am so glad we did. Thank you for another amazing experience and giving me options buying versus leasing… so glad we chose to buy this time :)Julie Rivers

What a nice place. Ppl are helpful and know what they are doing, from parts to the service dept.. Its my go to spot for anything to do with my 2500 Ram from now on.

Cant believe how fast they were fixing my Dodge Cherokee! The body shop was way faster than anticipated, and they did a superior job! When I arrived to pick the car up, it was shining! They took the time to not only wash it, but shine up the tires and trim! When I opened the car door, I realized they not only vacuumed it, they cleaned the entire dashboard! This place goes above and beyond! Customer service was superior at pick up as well! My car looks brand new!

It was a pleasure shopping here for a Vehicle, Straight to the chase with nothing hidden. All the staff was amazing! Will be back for another vehicle

My salesman Mike Manzo is the best!He is the only one I will work with :-)Thank you Mike for taking the time every time we work on a deal to make sure Im getting the best deal on my new vehicle. He never leads me astray just to make a sale, if I am not going to be able to afford it then he tells me straight up. I appreciate his honesty!Its why my family has bought & leased over 30 vehicles from him alone over the years!!

I really loved all the stores an I even bought a new pick up truck 🛻 at the car dealership place out there it is so nice my truck you should try it out down there

Easy to deal with. No hassle. Best car buying experience ever

Has to be the nicest dealership Ive ever dealt with. Diagnosed the problem with my Jeep and even though they couldnt get the parts, due to supply chain issues, kept me up to date during the entire process. Shelby was great to work with and they didnt even charge me the diagnostic charge when they couldnt get the parts for the repair. Well be back the next time we have an issue.

Im very disappointed in the service at this dealership. I went in for a routine oil change and they found an issue with my rear axle assembly. I was pleased that they caught the issue. But what has transpired since has been a disaster. I had been given a loaner car while I waited for it to be fixed. After a week or so, they contacted me to bring the loaner back and pick up my car but didnt fix anything yet. They said they were waiting on the part to come in, which would take 2 weeks. One month later, no call or follow up. I called several times, leaving messages. Finally they returned my call and said my part came in and apologized that they didnt contact me sooner. They blamed it on a colleague who abruptly left without giving notice. So I scheduled another day to bring it again. The day before, I called to make sure they had a loaner and to make sure they were ready for me to bring it in. Left several messages with no call back. Finally got through 2 days later. Now they are claiming they cant get me in for another 4 weeks and no possible loaner! I asked them why things changed when I was supposedly all set to bring it in the day before. They couldnt give a reason. Its now been 2 months and be almost 3 months by the time they scheduled for next date to get my car fixed. And no loaner available! Totally unacceptable customer service.

Bill Reed is the phenomenal. Ordered a new vehicle through him and he kept me informed up to delivery on the vehicle. Walked in, all paperwork was ready, signed and walked out to my new vehicle. Easy. Great customer service with new car sales for sure. Go see Bill Reed!

Used the express service for an oil change, tire rotation, and air filter. In and out in around 30 minutes. Plus they said my air filter was good so no replacement which nice that they didn’t needlessly replace it .

I went in to have an oil change and was very satisfied with the process with not having an appointment and able to get right in. My issue came when once my car was done and washed I went to dry the truck and noticed there was a scratch that was not there prior to me taking the vehicle in. Took the truck back and explained the issue to Vince who got his manager to take a look and they took the truck back to the repair area right away. Due to the scratch being deep this could not be repaired today. Vince told me to bring my car back Monday and they will take care of it. This was my first time coming to this dealership and the one thing I appreciate is Vince and management by trying to make this right. This could have been an extremely awful stressful experience but it turned out well. Thank you again for your professionalism.

I was looking for a new Wrangler Rubicon and searched all over town. I connected with Ralph on Sterling Heights Dodge website about the specific Wrangler that I was in search of. They had one that I was able to test drive, just wasn’t the color that I wanted. I was very impressed with the friendliness of the staff at the dealership and was treated professionally and with respect. With inventory levels being low, Ralph suggested I order the Wrangler I wanted and with the options I wanted on the vehicle. He helped me with all the available options. After a few minutes we had my estimate and the next day my order was placed. Three weeks later my new Wrangler arrived… so quick!Thank you to Ralph & the Sterling Heights Dodge team for making this purchase so easy!!

Scott W is the best! I would highly recommend him if you need a new lease he will work hard to get your business 😉 we bought 2 Dodge Rams from him in one week.He is the best!

I work out of my van. From the get go I asked for communication so I could make proper arrangements, yet not communicated wellTold to often tomorrow, maybe the next day. Over two weeks for repairs leaving me without a work vehicle. Will not be going here any longer.

Had a good experience for my 60,000 maintenance on my Dodge Dart. The advisor was courteous and answered all my questions. I also had a problem with the bearing and struts fixed. It took a while to get the parts in but everything was perfect when I got it back. Highly recommended service center.

Very friendly and professional associates. Oil change was done in about 30 minutes. Highly recommend Sterling Dodge.

Our salesman, Jim, is the best. He listened to our needs and found the perfect vehicles for my wife and I. I love the fact that we have been buying our cars from Jim for many years. It like working with an old friend. He makes car deals simple. And the finance team got us through the mountain of paperwork fast and painless. And the service department has always provided excellent service Thank you all for getting us into our new vehicles. I look forward to many more deals in the future.

I was turning in my lease with over the allowed miles, Denise worked so hard for me to keep my truck. Just signed paperwork.... Im keeping my truck. Thank You, Denise, for all your hard work you are AWESOME . And Tom in the Leasing Dept.I appreciate the staff at Sterling Heights Jeep 💯

I recently got a new fully loaded 2021 Jeep Rubicon from Jim Michel. He helped me thru the process with no issues/headaches. The outmost professional. Everyone in the dealership was invested and was willing to help even thought I work working with him exclusively. I would highly recommend this dealership and Jim for any of your car needs. Not to mention I couldnt be happier with my new car!

If I could give no stars I would. Walked in there asked for a particular vehicle that was advertised. Saw the vehicle, told the salesman about what I had found wrong with the vehicle asked about if the vehicle had been serviced because it was leaking oil. Told him about how much it would cost to repair certain things and offered a price he said CARFAX say the value is higher.. I did but in your Findings you are saying this car is in pristine shape. Which is not. He just walked away, no hey we can see if we could fix somethings or at least a counteroffer. I will definitely not be going back to this dealer.. Purchased 2 Ram 1500 about 2 Hours later at Suburban Chrysler.. on Grand River .

I was very pleased with the service I received there. They service and inspect your vehicle before you purchase it.plus detail.the sales agent by the name of Kevin Derby was very good and informative. He went for a test drive with me. Thxs again Kevin.

They have been very helpful Lydia and Ron have helped through my entire purchase and order process. I appreciate them both for working closely with me and helping me purchase my new car. Thank you Sterling Heights Dodge Chrysler Jeep Ram for all of your help.

Scott was a Great help and supported my overall wants for my new ride to the fullest. With constant contact, he was able to get me much more then even wanted and I’m So very thankful.

You gotta see Zack! Hell get you what you need at the best price out there!! Definitely doing business with him again!!

I like these guys here. Joe in the body shop went the extra mile and kept me informed all the way. He is awesome!

My car was towed in on Saturday the 17th and its not there till Monday till they worked on it and our first was promised it on Tuesday or Thursday but then he backed off and say you could give me Tuesday or maybe Wednesday the problem was with the alternator and the battery and it turns out they replaced the brakes too and something called clock spring. I think its in the steering wheel did it wasnt delivered on Thursday the 23rd and and I finally picked it up today the 28th and now I have to take it back tomorrow because the brakes are dragging and I hope that they can fix them and Im sure they can but overall I give him a good Mark for service they had to wait for parts and there was a delay in Parts Im sure theyre short-handed and they did a pretty good job overall call this cost me about but its cheaper than buying a new car right now 2 1/2 Grand I only have about 86600 miles on it right now so its got a lot of mileage left in it yet so theres no need to buy a new car yet

Joe made my car buying experience an enjoyable one. He was very in tune with customer service and my satisfaction. Not only will I refer people to your dealership but I’ll have them ask for Joe.

I have had good experience with Sterling Heights Dodge, and was very pleased with the service I received.

This was not quality service that you would expect from a dealer. Not only were they not nice, and not helpful (the car was parked far away and they looked at me funny when I had to ask them where it was when done).The biggest gripe is that charged additional fees, on an oil change, when I had a coupon. I confronted them about it and told them other dealer didnt. They said well we do. I confirmed that I took the same coupon to the Rochester Hills dealer ... they only charged the coupon price, no additional charges.The coupon does say local.charges may apply ... but Sterling Heights borders Rochester Hills, so I dont see how they couldnt skip this charge.

I had great service there today for oil change and inspection getting ready for the cold weather ahead.

It was a pleasure to work with Joe. He made the buying process simple quick and easy. Highly recommend working with him for your next lease or buy.

Joe clement was our salesman and he was super down to earth and extremely easy to work with! They got me out of my lease (with 5 months left) & I got the car Ive been eyeing for a while now ! Thanks joe, we will definitely be back!

The Ram I originally wanted sold, but I was shown another color which I also like. Ron Bozimowski was helpful, and patient. Great experience.

Joe In used vehicles was outstanding an salesman. My Ram 1500 purchase was smooth and painless. All of our costs was discussed in detail. Buy the warranties it is worth the extra money. This Dealership is very helpful and I felt comfortable. Thank you for a great truck.

Very friendly helpful one of the best experience Ive had buying a car. I would recommend buying your next vehicle here

Website continues to keep vehicles listed despite them not being on their lot for weeks. Tried communicating multiple times to see if the vehicles were available without any luck or response. It took me visiting their Used Car department to learn none of the 5 vehicles I was interested in were available. Poorly managed dealership, many others I would recommend over this one.

After waiting 3 weeks for a 30 minute appointment which took place on the morning of Sep 28, I left Sterling Heights Dodge service department disappointed. The fix they performed on my car did not work. Also my driver door was chipped during that time.I called many times and was put on long holds. Later that same day I was able to leave a message with a person to give to the main service advisor but no one called me back. The next day I left another message with another person for the service manager to call me and no response.Please have someone call me about this.Thank you.

Coordinating times and communication (verbal and text) was exemplary. The girls at service desk and checkout were tremendous.

Matt and Joe were great! They kept me updated every step of the way. The car was finished well before the estimated time. You could tell they really cared about getting us our car back.

I will recommend this dealership especially the sales person Ron Bozimowski. Great customer service and the finance Manager RON as well. Thank u so much for the amazing experience.

Easy and quick check in. Overall smooth experience!Comfortable coustomer waiting room.

We had a great experience, no pressure, lots of information from our salesman Joe. Will definitely come here agian & highly recommend

I was referred by a friend of mine to see Scott. I called to place an order for a Gladiator and we had one of the most condescending conversations Ive ever had.When I called, I told him who I was, who recommended me, and what I wanted. When we began discussing friends and family discounts and other discounts, He cut me off and said that doesnt exist. I tried explaining my question better thinking I worded it poorly but was met with the same short response. He was rude and dismissive instead of educating me on why I might have been wrong. I gave up talking with him about it thinking our personalities didnt mesh and communication wasnt super smooth and emailed him the Gladiator build I wanted. The whole process felt rushed like he was just trying to take the money and ditch me.He called me back a couple hours later with my final price. Im sad to say when he presented the price to me I was severely disappointed that he tried shorting me the friends and family discount you receive if you are friends with an FCA employee. The price of my build was about $59,500. He informed me they charged $1500 for four extra gallons of gas, making my total cost $61,000. I was told that with my friends and family discount my build price came to $59,000. My friends and family discount apparently saved me only $500 off the actual vehicle (Hint: this was a lie, I ordered my Gladiator at another dealer for $54,000 for the exact same thing with no hastle, no negotiating, and a much less insulting experience). When I questioned him about it, he stopped responding. After a minute or so of silence he told me I gotta call you back kid, and hung up on me, never to be heard from again.I guess buying a $60,000 truck isnt worth a half decent customer experience.

Have had great experience working with this dealership. This is the second used car purchased from them and will buy from them again. Ron is great to work with and made the purchase smooth and easy.

Scott White was an absolute pleasure to work with! He put my name to the Jeep Wrangler we wanted and had all the paperwork and the Jeep ready when we arrived. A smooth and quick process! He was extremely friendly and knowledgeable. See Scott at SHDCJ for all your vehicle needs!

They were friendly and quick I was there maybe 30 minutes. The young blonde who helped me ( I cant remember her name) was great.

All good, pretty busy tonight. Tough to get help, but everyone was nice.

Terrible customer service! Upon leasing my new vehicle, they only had one key fob. It was at closing so I was told they would find it and get it to me asap. It’s been 1 1/2 years of continuous messages and no follow through and no key. The Sales Manager as well as the General Manager do not return calls. I’ve never experienced such horrible customer service at the managerial level. They will not get my business again.

Kevin was absolutely amazing. He was extremely helpful on the phone, he took the time to talk with our boys while we waited for our service writer to finish our paperwork. He was not pushy at all and made our vehicle buying experience pleasurable. When we purchase again, it will definitely be with him. Our service writer was great as well. Very friendly and patient. You can tell that they care about the customer. Thank you Kevin and I believe Donna for everything.

I recently had the pleasure of once again of having a care free, no worries, no limits, you can have whatever youd like and some with an off the chart WOW factor, which I have chosen to call the BILL REED EXPERIENCE ! Hes treats every one with Superstar customer service. He has gone above and beyond with each experience, he explains all of your options completely, he is honest and up front with you on cost to you, he makes himself available for the life of the lease, vehicle and lifetime. You are very comfortable referring family, friends and co-workers~when he stops selling cars, Im done buying (5) BILL REED EXPERIENCES!

I went to Joe for my first lease 3 years ago and had a great experience. This time, Joe (and Denise) went above and beyond to make sure I left with the Truck I wanted! 10/10 :)

Ron in the Used Car sales was fantastic. Just traded in my Dart for a Compass! Its beautiful.

Zach was the perfect salesman! My car buying experience couldn’t have been more easy and efficient.

Ms. Shelby Kaczor has to be the best person in the car dealership customer service department that I ever encountered! Ive been driving and getting my cars serviced at different dealerships for over 25 years. Thank you Shelby for caring about your customer needs!

Being a first time purchaser of a new Ram vehicle from a dealership, it was a great experience. The people there were great. They helped me work out everything to make me successful in buying a car. Definitely 5 stars!

The repair process is great. No complaints there! What makes no sense to me is that I can’t take my car in for service the same day the issue is observed. I have to “schedule” an appointment that will usually be 2 weeks out before my car is even looked at. Fundamentally, this process says “quality is not that important and as a result our repair staff can’t keep up with the demand of failures in the vehicles we build”. What other conclusion could a customer think?

Kevin did a fantastic job of helping me with my used car purchase!! Everyone was extremely friendly and helpful throughout the process. I would definitely buy another vehicle from them!!

Great people to do business with Steve and Scott did a great job helping me and completing the deal. We love our new Ram 1500.

Steven was such a wonderful guy, he helped me get the exact car we wanted. Thank you so much!!

My experience was excellent. Joe helped me in the service department. He was informative, quick to attend to my issues and went over and above to accommodate my situation. I am recommending Sterling Dodge highly. Thank you Joe ‼️

Patrick was the best. I would send all my family and friends to him.

If I could rate this Dealership higher, I would. As for our sales person, Steven Tercha, a solid 10+. Extremely helpful, friendly, on top of his game. We built a Jeep Wrangler, especially for me and what I wanted and needed. He kept me informed every step of the way. I can’t thank him enough. It was a wonderful experience to work with him.

I was not satisfied with this dealership. I bought my daughter her first car and it was not safe. The rotors were rotten, the wrong caliber was put on the car, and the brakes were bad. I took the car back to the dealership within the same week. I was told that it was fixed and it wasn’t. I had the car looked at elsewhere. Just to find out that the brakes, rotors and caliber was not fixed. Steer clear of this dealership. I feel like they lied to me just to sell the car. This is very sad. I’m paying a car note on a car that I have to put thousands of dollars into. I would not refer anyone to this dealership.

I was very pleased with the customer service and efficiency and plan on returning for my next service needs

The work they do is great. Customer service could be better. I recently had an oil change and a leak was found. They didnt ask if I wanted it fixed. They said I needed an appointment. When I got home, I called but they couldnt get me in for 2 weeks. It was leaking pretty steady so I couldnt wait that long. Their solution was for me to bring my car in but they couldnt guarantee how many days it would be. Their diagnostic fee was $115. I took my car to another place where the fee was $59 and they took my car same day with a 24hr window.

Unfortunately there is nothing less than one star. Terrible experience at this location, rude employee and whats worse is the service manager, they damaged my car and when I asked to speak to the manager Bill they kept me waiting for 2 hours and when he finally came to see me he was so rude, unprofessional and disrespectful and he basically told me that they do that all the time and they dont care about customers..I guess they pretty busy so they dont care about losing one or two customers.

Washed the truck which was nice, whomever does there oil changes thou listens to rap and when I got in they left it on rap I dont do rap. They also failed to reset the dash so every time I have started my truck I see oil change needed. I called to get this resolved but sent to a voice-mail.

I leased my 2nd vehicle from this Dealership which is a grand Cherokee. I was serviced by Ron who also helped in my other lease I turned back in. It was a little different this time around with The pandemic impacting the rate at which vehicles were being manufactured and sent to the dealerships so I had to wait a bit before the one I wanted came in, however Ron made sure he got me into something that was safe and what I wanted and he even managed to take care of the mileage I went over in my previous vehicle. Definitely recommend this dealership if your a Chrysler driver. I’ll definitely be back after my new lease is up

Very polite, but not done when promised. Lacking communication. Probably shorthanded.

Sales person was great easy to work with and very professional I would recommend them to anyone...

This place is trash. I wish I could give them 0 stars. They are so rude and unprofessional and left a literal chip in my brand new challenger door. Not to mention i went to install new software and it didnt even work. Do not go here. Customer service is HORRIFIC.

Ayham was fantastic!!!!! Would highly recommend! “Life is easy” and I got my car within the week even though we had issues at the factory with my first choice. But he still took care of me and I’m loving my keep grand Cherokee!!

They went above and beyond to get me what I needed when I wanted it thank you so much to my salesman Joe Clement and to the manager Steve, applies to all

Awesome dealership, quick and smooth oil change and tire rotation, no appointment needed.

Great experience, Jeremiah was great the entire time. He was very informative, helpful, and not pushy at all. Would recommend working with him to anyone looking for a new vehicle.

Always extra pricey. But nice people. I knew Id wait, like, 3 hours since I was a walk-in. It wasnt too bad.

I worked with Sam Russo, and from start to finish he was outstanding. I got a great deal and he was always available for any questions I had or my girlfriend had. I couldn’t be happier with my ram laramie night edition. I will definitely be coming back in the future to purchase another vehicle. It was a great experience overall and the process went super smooth!

Joe Clement was great support in buying my new Durango citadel. We are excited. Thanks Joe!

Great service, Fast… Justin in the maintenance desk was very professional, thank you

Steve was fantastic to deal with. Super easy process. I absolutely love my new Dodge Ram. Ill be returning for all my future vehicles!!

Fast service. Called and texted status of repair. Courteous!

Best deals! And very good customer service!

My Jeep had some fire damage. Tim in the body shop took care of my Jeep as if it was his own. He was very friendly and kept me informed of the process.

Terrible. No communication. No phone calls from Dodge telling me what was wrong with my car, when it would be ready for pickup, or the price. Also, when I call them, no one ever answered the phone, I was sent to a voicemail, and the voicemail always said the mailbox was full. Terrible terrible terrible service.

I had a GREAT experience at this dealership. Kevin and Joe made my first time car buying experience very easy. Trading in my vehicle went very smoothly and I am loving my new ride. Thanks again!

Ayham is the best! If i would recommend any dealer it would be him. He was great, the process was smooth, easy and he made sure i knew everything. 10/10 recommend him! He got me my new 2021 jeep grand cherokee for a great price, i went to other places but nothing beat this one.

Brought in my car for couple of recalls and the service advisor Kevin said that I need to leave my car all day and maybe over the weekend after making an appointment over a week ago for 9AM Friday 4/23/11. When I made the appointment, I was told, job will take a couple of hours and I could wait as long as I let the advisor know. I was not happy with what the service advisor had to say. He was not in the same page with the person who I talked to when’s I made the appointment. As I was leaving, I turned back and decided to speak to the service manger which later I found out his name is Bill. He told me to wait. They took my car and had it done under 2 hours. My compliments and the 5 star rating goes to Bill the service manager. Little to be said for the service advisor unfortunately. Although he was more cooperative after the mangers intervention.