These guys are amazing! I came in with a prayer, a little money to my name and bad credit. Aaron Mehrer and the rest of the team worked so hard to get me in a car and I absolutely love the one they chose for me! Words cannot express just how grateful I am for them! I was even more shocked that I happened to come on a day when freaking Elder Ford was in the building!!! Bless these people! The LORD works through people to bless His children and He certainly worked through them to bless me! Thank you all so much for being awesome!

I had a great experience here! I purchased my used 2010 Subaru Outback with the help of Cheyenne and she was absolutely amazing. I’m so pleased with my purchase as well as the honesty and reliability I felt from the staff while making my decision to purchase. Would definitely recommend to anyone!

Buying a new car has never been nicer great dealership. My salesman Vince did an excellent job made my experience painless and easy stress free. Thanks to the people involved I appreciate you.

Gigi is a phenomenal sales rep. And Tom the manager is outstanding. This was one of my best vehicle purchasing experience in buying vehicles over the past 41 years. I highly recommend the Suburban Ford team.

Wonderful people and a kind, warm atmosphere. This dealership has a family feel to it and it resonates with the customer. Youre one of the family the second you walk in the door. Would definitely recommend to anyone looking to purchase/lease a car/truck in their future.

Troy is an amazing rep and great person. Everyone I met was friendly and I enjoyed my experience there! A will return simply due to feeling comfortable and the people there.

This was my first service done by Suburban Ford of Sterling heights and the service in both the service department and the body shop was 5 star quality. Jason in service was friendly and on top of everything. Work was done promptly and correctly.In the body shop Craig was outstanding. He listened to my request, followed up with a timely appointment and all work was completed on time and the car looks Great!This is my first Ford product in a long time and and because of the great people in the service and body shop at Suburban Ford of Sterling Heights, I have become a long term customer.

All in all, car that was bought runs good! Now to all the confusion and beyond craziness. After signing all paperwork worker comes in to room to say the horn did not work. Assured my wife and I it wasnt a big deal. Nothing could of been further from the truth. Dropped car off at lot a week after to fix horn. After not receiving phone call for half the day wife called to check the status. They knew absolutely nothing about where the car was or what was wrong with it. Mind you, this was after a scheduled appointment for that day! How do you have a customer bring their car in and let it sit all day without knowing what is wrong with it? My wife uses her car for work so she called again in the evening to check on status. Still now clue. About 30 min later someone called and said car was all set and was ready to be picked up. Yeah, after going there to pick it up around closing time once again nobody knew where or what was wrong with car. Seriously cannot make this stuff up. Finally car tech came out and said sorry we have to order part but it will only take 15 min go fix. Scheduled up another appointment for the following week. Took car in and found it they had fixed the horn the previous time there and failed to say anything to us. Now they said it was an air bag issue. Really, so you let us leave off the lot knowing there was not a functional airbag. Wow! Scary of Suburban Ford of Sterling Heights to think this is ok. Guess they do not value their customers lives one bit. The following week, yes 3 weeks in a row, wife decided to go in an talk to manager about the situation. Not only was Jay the manager combative and unhelpful, he didnt see anything wrong with how this situation was handled. Also asked what do you want me to do about it Wow! For starters how about fix the situation and make it right. This is unimaginable how much they truly do not care! Worst experience ever! You have been warned!

My sales person Tammy was excellent on getting me out of my current lease and into another truck. The service was great with the sale manager trying to understand where I want to be in payment and doing everything they can to accommodate it. Tammy has been the sales person for the 5 years and every time I go see her she always has a smile and greets me like she knows you. I would recommend anyone to go see Tammy If they need a new car.

Really fantastic service. Took my car in and waited in their very nice lounge. Great area to get some work done too while you wait. The service rep was very polite and got things done for me.

I took my car in for a dead battery. Battery was under warranty so I was given a new one. Everyone was very nice and they washed my car before it was brought to me. I would highly recommend Surburban Ford. K

Great, friendly employees and staff. Love my new 2021 Escape! Go see Vito Vultaggio at Suburban Ford for so great deals going on!

Michael Capicchioni was exemplary as was his manager. Jayson in finance was informative, patient and sincere as was his manager. Every single person I so much as passed or made eye-contact with each time I was at Suburban Ford was polite and courteous. It was almost as though I was in a commercial promoting the used vehicle facility. Great experience. Great people.

Gigi made the car buying process a breeze! He’s super friendly and very helpful! He went above and beyond to smooth out every road bump I was faced with during the car buying process. 20/10 Customer Service Satisfaction! Hopefully Gigi is still there when I’m ready to buy my next vehicle, he raised the customer service bar high! GO SEE GIGI!!! He will not disappoint you!

Yeah well as of now the service has zero stars and we will see if it changes. Made an appointment for 11am. Dropped my car off at 8am. Called at 2pm because I drove up by my car to get the garage opener and wanted an update on the 11am appointment and the lady told me they were currently working on it and wont have an update until tomorrow morning for a radio issue and vibration. How are people working on it while Im literally sitting in the car grabbing my garage opener.

Very pleased with the 2017 Jeep Cherokee I purchased. My sales associate, London, was informative and patient. I cannot give my experience 5 stars because when it came down to signing the paperwork, I felt rushed. I signed a non negotiable warranty for PermaPlate that cost 2,000$. I didnt realize until I got home and uploaded all of my documents onto my computer that the fine print states I do NOT need to commit to buying that option.

Efficient and friendly staff; good listeners, with pricing offers better than reasonable and customary. Loved the technology used to process the sale with the finance manager, with signed documents received by electronic business card. Ive since told several friends about my pleasant experience at Suburban of Sterling Heights.

Great experience, I was kept in the loop the entire time my vehicle was in waiting for the parts that were needed to correct its issue. Whole staff was very friendly and pleasant to deal with.

I HIGHLY recommend Suburban of Sterling!! The signing and delivery process was lightening fast. I’m not sure if that’s Ford doing their thing or if it’s Michael Brown working his magic! Michael Brown is the people’s person, I’ll tell you! He did everything in his power to ensure I was comfortable and taken care of. My girlfriend attended everything with me, and he went out of his way to make sure her needs were taken care of as well. 5 star is an understatement. Customer service is immaculate here at the Sterling location. GO NOW!

I came in here not expecting to buy a car. Paige DeFour got me a deal I could not pass up. She went out of her way to make sure everything went smoothly, was responsive, and very personable. If you are looking for a Ford go to her.

I had such a great experience at Suburban Ford of Sterling Heights. Nicole Elder was fabulous and explained every detail. He associate Hunter was amazing going over all the new options in my vehicle. Will definitely be staying with them for my next lease.

Our salesperson was the best ever. Tammy Penna was personable, knowledgeable, very thorough and loved her job. Always called us back and answered any questions. You could not have a better person working for and with you.

Thank you Jeremy Randolph for your horrible customer service. Thanks for holding my car hostage and not sending me the title. It’s been sitting there for 4 weeks and you didn’t bother calling me. Now you have me waiting another 4 weeks to mail it to the state.. I’d give you zero stars if I could. Don’t call and apologize, I dont believe anything you say

I have been a customer of Suburban Ford for many years now and I believe in using a certified Ford dealer for repairs on my vehicle. They have a very helpful and highly trained technician staff and they do their best to keep you informed on what is going on with your ride. My F250 is 17 years old and driven almost everyday for our construction company. I believe Suburban has helped keep it on the road as it closes in on 300K of hard driven miles. My Thanks to all of the team over at Suburban Ford!

I ended up purchasing from a dealership closer to my house that also offered Fords X Plan pricing (which I qualified for), but this dealership would have been my second choice. John Halsey was very responsive compared to other dealers that I attempted to business with online/phone. If you are looking for a high-volume dealership to do business with over the phone or internet, I highly recommend them. Im sure they are great in person as well.

Purchased a new 2021 F-350 and the whole crew did an excellent job! Tim OConnor ordered exactly what I wanted and it was delivered right on time. Jeremy Randolph did what he does best and got the paperwork done prior to me arriving to the dealership. I would definitely recommend this dealer to anyone looking for a fast and easy transaction! Thanks again for the excellent experience!

Everyone I encountered from the time i parked was extremely friendly and courteous. My salesman Randy really worked with me to finding the perfect vehicle and the finance department was very upfront and honest and even offered advice on my purchase. I left here worry-free and in a new car. Highly recommended!!!!!!

Could not have been more impressed with Suburban Ford. Went to several Ford dealerships in the area to find a lease for my first car. Suburban was by far the most professional and personable. Michael Brown went above and beyond to help me find a plan that worked for ME, and was accommodating to all of my needs. I went into Suburban on a Wednesday and drove away with my brand new car Friday morning. I could not be happier with my new Escape, but the service I received is what I am truly blown away by. Michael was in constant communication with me and made the entire process a breeze. He even gave me a new car welcome gift and flowers to congratulate me on my first car purchase! Ive been in contact with him several times since getting the car, and he is always prompt and thorough with his responses. Some of the best customer service Ive ever experienced! Will absolutely be returning in 3 years when my lease is up!

Michael Berishaj is a kind hearted person. Thank you for listening and talking with me about the minivans and Jeeps! I really hope and pray that I am able to purchase the vehicle that we talked about! Thank you for being patient and assisting me with my vehicle search. Everyone was very nice 🙂 and friendly.

My first time at Suburban Ford Sterling Hts. 5 star service all around. Jason was my service person and he was friendly, informative and helpful on all levels. I will certainly return to that dealer and service center. Thank you again!

Suburban came out to my home to do the Airbag service on my 2012 Boss 302 Mustang. The service technician was great, very professional, took care of the airbag swap with no issues at all. I was very happy with the service I received. Thanks Suburban! Good job!

Great sales experience and I love my new F-150.

Great, clean dealership that is a very welcoming environment. All the staff were super polite and friendly. Very modern with the most up to date technology. Definitely found a lifetime customer here!

Im very happy so far. They worked with me on the amount down, and my monthly payments. Thank u Adam and Ashley.

My wife and was heading back from a friends wedding when we stopped to look at a car. This was close to 5pm so at the end of their shift, the sales person approach us, didnt bother to introduce himself. However, as a monority we have faced this very issue plenty of times though it bothered us we continued. The sales person got the vehicle ready and we test drive the for about 5 to 7 minutes. Upon our arrival back to the dealership, the attitude of the sales person completely changed (maybe because after doing a small check on us they realised we actually can afford the vehicle). They took out information on Friday evening, ran out information on Monday, called saying everything checks out and we pick the vehicle up on Wednesday (we are from another state and was hoping they would hold the vehicle until the weekend which would be appropriate for us but we were told we had to pick it up on Wednesday). On wednesday after the transaction was completed, another who was sitting inside the dealership overheard either the sales person or the finance person saying lets get the guys out of here and back to their worse city. This conclude our experience with the dealership. The car so far is okay but one could get cars anywhere sometimes the experience and customer service can speak volumes.

I usually go to a different dealership, However, due to the shortage of vehicles right now, my friend took me to Suburban Ford just to see. My friend wanted me to see her sales guy, Vince m. From the minute we walked in I felt like i was in the right place. Everyone was so nice and accommodating. I met Vince who was just so pleasant and professional! He was able yo get me in a vehicle I loved and at a very good payment that I could afford. Vince was knowledge able and so helpful. He has a great sense of humor too! We met Kevin foe paper signing who was just wonderful and personable too! It was the best purchase experience Ive ever had. You dont get the pushy salesmen here!

I Bought a Ford Edge last week from Tara Browning. This was such a great car buying experience. This is my 2nd Ford from her and I just couldnt be happier. The whole staff I dealt with, Tara, Caleb, Brian, and Jason are an amazing team together. Tara your amazing I would never use anyone else. With the team you have their at Suburban Ford you guys are number one.Thank you guys for everything you did.I am extremely grateful.

What started off as an incredibly poor experience with another local dealership was quickly turned around in the best possible when I found Suburban Ford of Sterling Heights. I was connected with Joey R who worked tirelessly to secure a car I had been looking for. Everything from the promptness of replies to honest and upfront pricing made this experience an A+ experience. Customer service is fulfilled to the max from the moment you walk into the door. Everyone knew I was on a tight timeline and they worked as quickly as possible to ensure I made it through the purchasing process as quickly as possible without any attention to detail being missed. I even received a nice follow up after having the car for a couple of days. This experience could not have been better! 100/10 stars to the whole team! Thank you for stepping in to make this an amazing experience.

Great experience for my first time leasing a car. Mr. Jeremy Randolph is great to work with, I highly recommend asking for him specifically

Paige was great! Very helpful! Got us what we needed quickly. Highly recommend 😀

Suburban Ford was great to work with for my vehicle purchase. Ask for Gigi (if hes available — hes always working hard!) and youll be guaranteed a great experience.

I received exceptional customer service from Jeremy Randolph when completing the purchase of my 2021 Ford F-350 recently. Jeremy worked tirelessly to help me order, track, and receive the truck. He has been with the dealership for a long time. His knowledge was indispensable in completing my purchase.

The best ford dealer around, I was welcomed in like family and Brandin Jajika is the best there! He made the process of transitioning from my old jeep into a new f150 as seamless as ever and took great care of me! He explained everything about the car and gave me the perfect guidance in selecting my new truck! I will forever be a loyal customer and look forward to getting my next truck from suburban when my lease is finished!

Great service and great deals. I enjoyed working with Jeremy and Terry. The were kind and helpful and advised what vehicle was best to purchase for my mom.

I got my new 2021 Bronco Sport from Mike Brown. He was great and got me all the information I requested quickly and efficiently. Made the whole car buying process really smooth and effortless.

Helpful employees and I was given $10,500 on my 2005 6 cylinder mustang that was pretty beat up.I drive off the lot in a 2019 f- 250 owing only 9,000... Credit score was only a 540 and they got my payments down to 314.00 a month for 36 months!Thankyou guys!

Such great service! Felt very welcome from the moment I walked in. Our salesmen Gigi was awesome. I love my Ford Bronco!!

We receive the best service from Suburban Ford of Sterling Heights. My husband and went there for a recall. The service was fast and efficient. They even washed our cars. Thanks to the staff!

Fantastic. Service manager Joe Smith is a personal and professional Ford leader. He has helped me understand areas within my 2021 Bronco taking time to insure I was happy with my new vehicle.

Nothing bur great service and great people! First time buying a car and it could not have gone more smooth. I couldnt be happier with the customer service and the vehicle. I would definitely recommend!

Took my Raptor in for a radio issue. I asked if they did detailing. They do inside and outside. I had already been shopping for interior detailing so I knew that they were priced extremely lower than other companies. I paid for inside and outside for less than what others charged for just inside. I picked up my truck looking like it belonged on a showroom. Always, always trust a dealership to bring that showroom look back.What I really want to call out is that the entire team treated my Raptor like it was a celebrity. It’s clear the care and efforts that went into this. They were proud of the work they did and couldn’t wait to show me. I tried to tip, but they refused.I highly suggest you try this out. It feels great and your car will look amazing.

Ive been to this dealership a few times and everything was great until now. Their is a RECALL on my car & when I called about it so I can get it fixed I was told they wont fix my car cause I have 150,000 miles!? I work in flint so all I do is drive and now Im being put at risk for a recall they REFUSE to fix????

Thank you to Justin and his team of qualified personnel. They identified the issue with my grinding brakes, they called me immediately to provide me with a cost and they even located an issue with my tire that I had.Great service, very professional and I will be coming back.

Rich Kramer my sales associate was outstanding all the way!! Went above and beyond every step of the way!!Marcus Martin my Finance Manager was amazing as well, also went above and beyond explaining everything!!Cant forget to mention Jeremy Fussell who went above and beyond to make me feel welcome during down time. He is also a great asset to this amazing company!

My 16 year old purchased a used truck from Suburban Ford. The sales manager who oversaw the sale was Terry. He told my son that his name could not be on the title since he was under 18. My son told him that his name was the only name on the title of the last vehicle he owned. Terry told him he had never heard of that before. When we went to the Secretary of State, we had to pay an extra fee to add my sons name to the title. The employee at the SOS told us that my sons name could have been added to the title at the dealership and we could have avoided the fee. I called the dealership to tell them this so this wouldnt happen to other people. I spoke with the salesman who we worked with at the dealer and he said he would have a manager call us. No one ever called us back.

John Halsey was great. I had called several other dealers as my lease was ending. No one responded back. Vito (Last name?)called out of the blue and we set up an appointment. He said I would be working with John. He did an awesome job. He was very patient and was able to answer all my questions and for me a great price. I have already recommended Suburban Ford to co-workers and will definitely be back for my next lease.Thank you so much.Jen

If your in the market for a vehicle DO NOT chose this place whatever you do!!! They sell vehicles with recalls still active, sell vehicles that have known mechanical issues. I purchased my vehicle here 4 months ago, I have made 4 payments on it and it has been in their shop for 3 of those months. GO SOMEWHERE ELSE WHATEVER YOU DO!!!

This was our 16 year old sons first purchase and Michael Brown made the experience memorable and flawless. Treated us with respect, presented options and cared for us like a family member. Love his passion and professionalism.I highly recommend Michael and we will certainly be back for our daughters first purchase!!Thank you Michael😊

Im so glad I went here for a new car. Good atmosphere and friendly people, Rich was a good guy to go to. He didnt pressure me into something that I didnt want and he was very patient and found the car I was looking for. Ill definitely be back!!

Vito is great salesman. The Services from him was fantastic. I love my new car.

These guys & the dealership made a chore-pain in the neck...actually pleasant! The dealer texted me in advance to let me know that my vehicle was due for service. The young lady who made the appointment did it nicely, efficiently & unlike other service appointment persons, wasn’t trying to make it seem as though she were doing me a favor.The oil change & tire rotation (set at 900am on a weekday)? I was in and out of there in just under 45 minutes.Can you imagine someone writing a review this long to praise....an oil change? It was that well done

This was our 5th vehicle purchased from Suburban. Our sales staff was amazing, responsive, and anticipated our needs. We will continue to purchase all vehicles here in the future!

Suburban Ford of Sterling Heights makes every step of getting your vehicle serviced easy and dare I say pleasurable? It is never easy having to pay for car repairs, but the team here make it a stress free experience. I have been bringing my car to this location for years and there is a reason for that. From the hassle free check in, to the expert service repair, and then the final check out, everyone is personable, knowledgeable, and direct. They are patient with your questions and thorough in their explanations. I highly recommend Suburban Ford of Sterling Heights.

Excellent service at Suburban Ford last week. My vehicle was completed on time and Jim helped set me up to pay remotely so that I could pick up the vehicle when it was convenient for us. The repairs were done correctly ensuring I could travel without delays.Great experience overall. Thank you! TK

Suburban Ford was a great choice to purchase my first car from. Michael C went above and beyond with making the process as smooth as possible. Mike and his coworkers made sure that I was comfortable every step of the way, and I’m thankful for their help!

Recently purchased a 5 series BMW from my salesman Troy. He was very helpful and I had a great first time experience with purchasing a vehicle.

Very nice people to deal with. the service was excellent and mike the sales person was a good exprience to deal with. thanks

Made my appointment on September 23rd. Told me to bring it on October 8th 9am. Waited 2 weeks to get my truck worked on. I dropped my truck off on the date they told me of October 8th at 9am. It was NOT ready October 8th. I called and left a message, Jim never return my call. I went the next day Saturday and truck still wasnt done. Finally after talking to several people finally got my truck back. It was never worked on. I would NOT recommend this place at all to have your Ford vehicle worked on.

Stellar service from Randy Reed in providing road test, explaining features on Solstice and operating the convertible top.Seamless transition of all ownership documents, owners manual and issuance of new license plate.No pressure selling after handling our phone inquiry on subject vehicle found on CARFAX.

Sold a used car and received great price

Even zero stars would be too many. Shouldve trusted my gut from the start.Bought TWO cars here the same day. Didnt give them a hard time with the price or any extras, although I could have gone to many other dealerships that surround them and gotten at least a similar deal if not better. New sales person Shawn was friendly, but hurried and not very knowledgeable about the vehicles. Also over-promises and under-delivers (mistakes made on their end with vehicle pick up dates, vehicle not cleaned/ready on pick up date). One vehicle had two very noticeable issues (back hatch wouldnt open and front passenger tire low air). He didnt know anything about it, so he got his manager who didnt know anything about it either. Having them pop the hood, check fuses, press the interior hatch release/key fob button/look for the exterior hatch release was comical. Who inspected this vehicle prior to it being ready for sale and placed on the lot? I cant imagine these very basic items not on their comprehensive list of items to inspect as part of standard practice. Car was kept to make repair to hatch release, which took longer than I was initially told. Worked when it was taken off the lot, but in about 3 weeks no longer working. I believe they knew what really needed to get fixed in the first place, and instead of repairing the root cause of the problem, they only fixed what the root cause damaged. Cheaper way out and brings me back for more repairs (not ever going here again though). Yes, I couldve bought an extended warranty, but having had a very comprehensive and expensive warranty that provided little coverage when needed on a previous vehicle didnt make me a believer in extended expensive warranty gimmicks. And even with a warranty the problem would still have existed.Was told by Shawn and his repair guy a week ago to bring the car in and it would get fixed right away (they already fixed it once). Told them I would be there first thing Wednesday 10/6/21 to drop it off and needed it back by Saturday at opening. Called today 10/8/21 and not really even looked at yet. Was told by service they only checked some diagnostics, and they need to take it to a different dealership to get it looked at more, and hopefully get it fixed there. They knew all this prior to me even bringing it in. Again, this was already fixed prior to me buying it and after I had to point it out to them that it wasnt working. How cant a sales and service team not realize a hatch doesnt open???The car owner lives in Grand Rapids, and having to deal with this lingering BS service issue is really inconvenient, shows complete lack of concern or customer care, and is a real turn off. Very unprofessional and unacceptable. Needless to say, I wont shop here, get anything repaired here, and will spread the word as much as I can.Save yourself some grief and aggravation. Check out vehicles at other locations and take your service and purchases elsewhere. Prices are not too different from one place to the next, and their follow up service is poor at best. They only want to sell you a car and later just apologize and do nothing more to make good on problems they sell and promises they make.BTW, the other problem with the tire that they fixed too? ...I wound up having to get the repair done myself a week after I bought the car. Didnt even bother with that issue with these unprofessionals. I just expected these repairs that were promised would have lasted much longer than a few weeks. Dont even bother next time guys.

Friendly sales people, honest quick service, felt very comfortable switching my lease. Vito Vultaggio and Matt really did a great job of assisting me with every detail. Thanks guys, good job. 👍

Tammy Penna is a great sales person! This is the 3rd vehicle I have purchased from her. The whole process, including their high tech financial process, was quick and smooth. Everyone in the building is so very nice and I would recommend them to anyone.

$7200 and had my bus for a month and it didnt make it 100 miles. My wife, kids and I are stranded on I-75 due to their handy work. I didnt press and call asking about it. They called me told me it was done I traveled 500 miles to pick it up and they didnt have it ready made me wait another day. It was all bad. Ill expand later.

I got my Edge from Paige DeFour last week, I absolutely love it! My experience with her was amazing! Thanks again :)

Great experience at Suburban Ford, as always. This is now my 4th vehicle from this dealership and always a seamless and easy process.Worked with Carloluigi Gigi Diliberti and he was very accommodating during the entire process.

A very different experience than what I was expecting. Joey did a great job not pushing us into a vehicle as well as getting us the most for our trade. We are very happy with our purchase and will be returning to do business with them again.

Everyone was so friendly and nice. I was helped when everyone else had told me no. Thank you all for all you did for me. A huge shout out to Tara my sales rep. She was amazing. Never gave up on me. If you are looking for a car go in and ask for Tara you will not be disappointed. The friendly positive service is more than you could ask for. Thank you all!

Absolute joke. If I could rate 0 stars I would. Bought a used vehicle 6 months ago. Cut to 6 months later, I have to replace the battery because the vehicle wouldnt start. After replacing the battery because the corrosion was clearly visible, still had issues and diagnosed the alternator by pulling the positive terminal cable off the battery while car was running. Called service to get a new alternator and new battery cable terminals since Im paying for a warranty through them. A 100 deductible quote and 8 days later, Im being charged close to 400 dollars to get my vehicle back. I open the hood and theres still signs of corrosion on my negative terminal and on the top of my battery. What am I paying for a warranty for if 6 months later Im being charged 400 dollars for an alternator, 200 out of my pocket for a new battery, and signs of the obvious long term corrosion still evident?

I made an appointment a week ahead of time with details about my car and the recalls that needed done. They refused to even look at my vehicle and tell me what’s wrong with it. They didn’t ask for the vin or anything. All they said was there is nothing for them to work on. My dealership guy printed me out paperwork on the recalls for Ford to work on and they are all still open. I hate being lied to straight to my face and I hate lazy people that don’t try. They flat out turned me away. This dealership is one of the worst I’ve been to. I wouldn’t recommend going here. It’s a waist of time and I have a feeling they would mess your car up more than what it already is.

If u need a car this is the spot to go. From the moment we arrived every single person in the dealership was super friendly and helpful. Our sales person William Patterson was probably the nicest most genuine person I have ran across in a long time. He didnt rush us, he kept pulling cars untill he found the right car. Thanks William u are awesome. Pj in the finance department also worked hard to accommodate are specific needs for our unique situation. He helped us figure out a way to get are Apr down 4 percent from the original Apr we were given. We wrapped it all up party style with alot of laughs while signing the papers. Thanks again for the wonderful experience.

Great job with friendly service!Had a “check engine” light on so scheduled an appointment. Truck had a “knock” that I had checked out at another dealership a year prior, they said it was normal. Jim at Suburban said he knew exactly what was wrong and replaced 4 cam phasers, under warranty, and I had my truck back in 2 days from drop off! Highly recommend!!

The service was fine. Everything I asked for was done. However I set up an appointment and came in at the scheduled time (9:00am). And I had to call back 4 days later just to hear from the manager that they got distracted and forgot about my car. Then they called back the next day with a quote and took another 3 days to get in back to me. Over a week for brakes and a tube up front. They didnt offer anything other than an Im sorry over the phone. Be aware of how long you may be out of transportation. That week without a car was hard on my wife.

This dealership has never been anything but problems for me. The last time I had my vehicle here they lost it on their lot for a week. Its been 3 years figured Id give them another shot. Well that was a huge mistake ill never make again. My service manager nate, told me 2-3 weeks ago that something was wrong with my transmission along with the other issues. Theyve been ignoring my calls and my voice mails, not returning calls and apparently lying to me about the status of my truck. I received a call today from Mike stating that nate is out of work and the Transmission work I was diagnoses with and waiting on for the past 2 weeks was intact not my issue and still needed to be diagnosed.

Very courteous and caring staff. Mike and Jason were both very active and attentive in taking care of the manufacturer recalls repair appointment. Prompt communication during beginning and end of the service time. Will surely go back and recommend. Thank You. Keep up the great work.

I was looking for a quality vehicle at an affordable price and I found a Ford Escape that met my needs. Luke Upshur did a great job of taking care of everything that we needed and has been a professional through the entire process.

Vince was helpful. Thanks Vince. Nice selection of cars.

Love my new Escape! 😍😍 Big thanks to Jim Belk (salesperson), and Alex in the finance deot, more than helpful..good job, everyone..I will be back & highly recommend this dealership!

My service experience was awesome Jason did a great job getting my explorer back in working order great communication and everything was done very quickly! Jason is the guy to see at suburban ford!

Jason Jackson is service is outstanding! He explains everything in a way I can understand and keeps me informed along the way as my car is being serviced!

The collision shop management was very friendly and helpful.

I personally had an amazing experience at Suburban Ford of Sterling Heights. The staff were all extremely professional and helpful. I couldn’t be happier to have gotten my new Ford F-150 from anywhere else.

The team of Jeremy Fussell, Paige Defour and Dylan Molter made my buying experience a pleasant one. I left there feeling like I got a good deal and each of the people mentioned above went above and beyond to make me satisfied.

Wonderful purchasing of the product. Very informative and very helpful. Thank you Mrs. Hurt

I worked with Paige DeFour at this Ford dealership and she was incredible! Even with the current chip shortage in the automobile industry right now, she managed to get me my dream car - for a fantastic price! She answered every question I had and made sure we were fully prepared for a smooth signing day. I will be happy to go back to her when it is time to trade in my lease.

Took my truck in for a 3000 dollar repair. Had a hard time getting the service advisor to call me back in a timely fashion whenever I called. When the repair was done I paid with a check and they treated me like a common criminal, they asked to drive me to my bank and get the cash out to pay with cash. They ended up having to call my bank to see there was money in my account, and made a big production out of it. I was in the market for a new truck this fall, and will go elsewhere.

My wife had an issue with her 2019 f150 as far as the oil drain plug not being tightened and a broken taillight not being properly installed. She talked to the manager Joe and he resolved the issue and had them fixed and is also having someone to come and clean the oil stains from my driveway due to the loose oil drain plug. I appreciate the manager Joe not taking advantage of my wife and resolving the issue. They gey five stars because they stand behind their customers and their work.

Bought a used 2016 Explorer here. While in for an engine light issue, the water pump failed and sent shards of metal throughout the engine. Suburban replaced the engine with one that had 37000 fewer miles. Once it was in, they realized there was an issue with that one and replaced it with one that had 47000 fewer miles than the original engine. They have been truly responsive, and everyone here has been great to deal with. Special thanks to Dave in Service. Give that man a raise! Thanks to Suburban for doing quality work with morals and the customer in mind. Ill be back.

Car issues are incredibly frustrating, Suburban makes it easy. The shuttle driver was so friendly, I may never ask for a loaner again.

I really love my new Edge. Its gorgeous and has so many awesome standard features. Vince, my sales rep, was friendly and very accommodating, never making me feel pressured or rushed. I highly recommend Vince and Suburban Ford.