We just go there because its so close to our house. They are usually pretty picked over most days when we go. Check out is usually super slow but the cashiers are nice. Starbucks is good there. Great flower section. We try to stick with going early Saturday morning or Sunday morning (before people get out of church). Usually not terribly busy when we go those times. Obviously dont go after work during the week.

This is not my everyday Kroger but its my next closest store. Beautiful store and clean. Only thing I wasnt impressed with was they have a produce cooler with doors when you walk in and I wasnt impressed with quality of produce in cooler. The rest was great. Nice bakery and meat department. And this was ONLY store Ive been at in last 2 weeks that had a 12 pack of Major Melon Mt. Dew. Nice staff also. Good place to go to shop.

I have been going to this Kroger for years. It’s the Kroger on Schoenher and Canal. NICK the manager is amazing and makes sure each customer is satisfied. I know this because he came out to meet me while I did a grocery pickup! I think Nick goes above and beyond. Also, when I order pickup my items are accurate and fresh!

Aisles are very small. Lay out is different compared to the other location we go to, made it difficult to find things.

This is our go-to Kroger because of a convenient location. They are often out of stock on items we need when we order for pick-up but then Ive gone in the store hours later and found the items. Beware that when you ask for a pick-up time what you get is not based on what you want but rather when they get around to filling your order.

Pharmacy closed way past opening pharmacists offer little help, prescriptions constantly late

I go at Kroger gas stations often !!!(the one on schoenherr 19/ mile)Steve is the best !He provide the greatest customer service of all!That’s something we don’t receive often especially these days !!!!!I appreciate his service which he does it very professional ! Thank you Steve ! 👌🏼🤩

Susan from the floral department was so nice and helpful!! First time buying flowers for a date of mine and she was awesome with her expertise! I greatly appreciated it!

No customer service available. Went there twice to return a purchased package of pens. The first time I was told to wait 15 minutes for the employee to get off break. The second time there was a line and we were all told that we could not be helped and no customer service was available. What a joke! Is this really how you run a business?

Every time I go in there the cashiers/acsms are never friendly. I work at a different Kroger and upper management is always on us about being friendly/greeting customers but apparently they don’t stop in at this location since they keep it consistent with their attitudes every time.

I have been coming to this Kroger for about a decade now. I’ve always had a good experience. It’s even better now that they have remodeled it! I like to get the sushi a lot because it is made there daily and tastes awesome (which will be included in my pictures).

Have you ever noticed how many liquor stores there are in the City of Sterling Heights ? For example why are there several of them within one mile of any Mobile home park ? Does PettaprinOwn the politicians ? Why dont the politicians care about the working class ? Go Krogering today

This morning the gas employee at 5:42am told my daughter that she can not pump gas because “Michigan doesn’t allow us to pump gas until 6am” I have never heard of that. I am very upset and can not believe that was said. I strongly suggest either training their employees better or have people that actually want to work.She went in to pump to another gas station without a problem but since we live closer to Kroger she went there first and was turned away.

This Kroger is the worst branch. It is ALWAYS disgusting.To start with the bottle return area is filthy. The floor is dirty, your feet stick to the floor. Never do all machines work. The recycling bins are over filled. In the grocery areas you will always find empty stock boxes. Also stock lined in aisles. Not enough cashiers available. I have been going to other Krogers to compare. None are anything close to how disgusting this Kroger is.

As Krogers go this one is just okay. They are in a convenient location for anyone living south of M-59 as you can get to them without dealing with traffic. They are often out of stock on items and their produce is just okay. Still my go to store due to convenience but not my favorite.

BEWARE uninformed employees work here!!!!!!!!!Stopped at Kroger 43893 Schoenherr Rd. on Feb. 1, 2021, 11:58 a.m. for just a few grocery items. Thought it would be faster if I used the self checkout. I put my phone number in at the register to log in my account. Proceeded to scan 3 items on sale with my digital account, but noticed the register didnt take off the discount. So, I asked the older man working this self checkout why and he couldnt figure it out why either. He said he would manually take off the $$ amount discount at the end which he said he did. When I told him I also had a manufacturers coupon, he told me I can only use the digital discount or the manufacturers coupon, not both, WHAT ??? I get home and my wife says it would have taken the discount off at the end (which it did), and the employee was wrong not to use a manufacturer coupon. So, I called a different Kroger and they said both digital and manufacturers will both be honored at their store . Looks as if my wife knows more than the employee does. They should retrain the employee!

There was only one register open and a line that went to the back of the store with folks that had large orders. Waited in line over 20 mins! We left Meijer for this exact reason. Please get this addressed!

Went in tonight for some baby foods and John was very helpful when I was checking out. He seemed happy to be there and had a positive attitude.

I’m not one for writing reviews, as this is my first, but I was absolutely shocked during my last visit a few days ago. Was in the soda aisle with my two young daughters when I saw a boy who was wearing a blue apron, possibly a personal shopper, smack a young woman’s behind in front of the Starbucks. In front of my kids! And other customers! The poor girl works at the Starbucks as well. When should this be allowed? Ever?

This Kroger is by far the absolute worst one to shop at and work at. They don’t care about their customers, I know I use to work there. I would watch my managers say anything to get the customer out of there. I lost my job because a very angry man was following me and screaming at me. I was supposed to be working the customer service desk. I had a line of people and the assistant manager was too busy talking to another employee her friend who was supposed to be on the uscan. I had customers looking at me asking where’s the person for uscan? I went to try and help those customers too, when an angry man who didn’t want to wait in line started screaming at me and following me approaching me! I was scared I felt I was in danger. I went to my assistant manager for that department. Who had no clue what happened and was surprised when I just left, still with an angry customer following me through the parking lot! I called when I got home cause I was scared no answer. I showed up for work the next day and was fired! I was fired for leaving without running around the store to tell the store manager! Union got the recording and fought for me, but Kroger didn’t think it should have been fought for! They are sooo short staffed and treat their employees with special needs horrible! I wouldn’t recommend shopping or working there to anyone.

Good service picking up a Rx even while they are doing Covid vacinations.

From all of the Kroger stores that I’ve shopped at, this one is the most under supplied, key items are always missing from the shelfs, all of the carts are destroyed and only 2 registers are open creating long checkout lines.

Edit: Im not sure whats changed in the past few weeks, but in my last trip I counted 6 unmasked shoppers before leaving the produce section. I stopped by the customer service desk to ask why, and as a manager explained to me that krogers has a strict policy on masks that they actively enforce, I watched an unmasked customer complete his checkout 20ft from me. Policy without enforcement is merely a suggestion.Original 5-star review: Im new to the area, and needed to find a new grocery store to shop at. I was very disappointed by the prevalence of anti-maskers no matter where I shopped. Sometimes Id ask the cashier at checkout, and theyd begrudgingly explain that their store policy was to not confront anti-maskers (aka, not enforce). Krogers is the only store where I have yet to see a single person without a mask. I appreciate the commitment to public health and Ill continue shopping here during and after the pandemic.

Let’s worry more about getting orders for people online then taking care of the people that shop at your store to checkout. I know it’s because you make more money off the people ordering off the internet but way to have terrible customer service. Only having one checkout lane open in such a huge store doesn’t make much sense. Ohh and 5 to all of the employees but management come on you make way more then your regular employees do and they bust their butts way more then you do. Earn your pay

PleaseThe cooler/refrigerator that holds the berries, get a new one.

Employee named Jacob I believe was harassing me and my children. He called us poor and overall it was a negative experience.

Disgusting! I seen a worker scratching her behind and stocking the shelves. Repulsive! She also was barely wearing her mask. I guess I’ll find a new place for groceries, definitely not Kroger

Terrific store with a great concept and wonderful produce. Convenient location, easy parking!

The workers do not seem happy. They only have one door open so you have to fight to park close to that area, and no one can give you a reason why they shut off the other entrance. I have ordered curb pickup and they have messed up my order twice. They have given me things I haven’t ordered and forgot things I have ordered.

Cashier forced me to pull my mask down to ID, no store does this in the entire area. Unsafe

Beautiful facilities with much to offer. They dont seem to enforce mask wearing. I saw many customers shopping without a mask and openly coughing. So safety is a cause of concern for those who are immunocompromised.

Convenient and prices are best if you have their card. Only downside for me is that it could use better lighting and a facelift as it is an older store.

DO NOT DO ONLINE ORDERING FROM THIS STORE! We had numerous issues throughout the heart of the lockdowns, but were understanding to the situation. They never give you any meat at all, fresh or frozen. None. My wife ordered online today, went at the pickup time, waited 15 minutes when she got there to be told she would have to come back 2 hours later. Again, we got no meat at all. The eggs(organic orange kind) we got had the box ripped open and had 1 white egg and 11 orange. No yogurt out of three kinds ordered. 1 person running orders in and out. Awful customer service.If you cant handle doing online ordering as a store, do offer the service.

Had everything I needed and the cashier was friendly.

Worst service ever.... hung up on me when I was trying to call the meat and seafood department... sad.. very poor

It’s time to call corporate on this one! Managers are horrible! Cashiers even worse! Only those employees that do cleaning are doing their best! The rest are just hanging out.. when needed help from managers got the most ridiculous answers!

The employees used to say hi to all customers years ago. Well that’s changed. Now they stock the shelves and produce area slamming their crates around as loud as possible. When a customer is trying to focus on shopping, the hostile noise pollution produced by the miserable employees makes me ready to simply walk out of the store and never come back.

Obsessed with the new location! I love this new concept for Kroger! Huge selection. I love the Starbucks, and how they added a clothing section to the store as well. Very much my style of grocery shopping. Also the fuel points are always a bonus!

Allows nonservice animals to be walked in their store. Remember that the next time you need produce.

Just had the best experience here ! First it started with me finding a phone & turning it in. Next, I end up meeting the person the phone belonged to ... she was very appreciative about what I did . And we exchanged a hug. Lastly & oddly this wonderful lady and I had parked next to each other . We also shared our day . I never got to tell her that I hope that she finds her sister & have a safe trip back to Nevada. I truly do feel we were meant to cross paths due to the day weve both had ... we both needed a hug and some encouragement.

6 o’clock on a Sunday and there’s 2 people working the deli. Management saving money by having minimum employees, checkout has been a nightmare too. Great managing. I hope it gets better.

Why dont u replace stock of mint leaves when they are over?Reason: forcing people to buy mint plants for 2.5$ each, as thats the next only available option.Common guys you can do better than this.

Customer service never open on time always late and rude . The employees are so depressed they need some medication to act like s normal person.

Went to buy flowers, most looked old. Great selection, quick and courteous checkout. Adding more cashiers would be great. I will never use self checkout. I want a smiling face, not to do my own work.

Kroger is great huntington bank is terrible my debit card has been declined three weeks in a row after of numerous calls to remedy the problem

But I have to admit, I was pretty uncomfortable in Krogers after their remodel. I couldnt see the improvements.They have had time to fine-tune the system and it is getting better all the time.I particularly appreciate the positive attitudes of the employees.I like that there is more diversity.Im very pleased that Krogers has found a way to sell organic goods at a price most everyone can afford.For years, I would not purchase any meats from Krogers as the quality seemed substandard. I have purchased different cuts at least three times in the past couple of months and have no complaints at all.

Ive been here 25 minutes and only 2 people have been brought their groceries and there are 2 people still ahead of me. They need more people bringing out online orders this is ridiculous.

Nice store

Never enough cashiers, they rely on self checkout, killing jobs.

I sadly just went to the store location and walked out in much disappointment a lot of products were not available or not stocked in the produce that was stocked expired tomorrow or only had a max of three days. The deli wasn’t open I walked out immediately produce even looked horrible. I’ve been going to the store for years I don’t remember command going there and I won’t be returning very disappointed

This store is close to me but I hate going here. I only go when I absolutely need too. Its ALWAYS busy. Hard time finding a parking spot. The store layout is weird, its hard to find what youre looking for. Not to mention theyve changed the layout at least twice in the last 2 years. I rarely encounter a pleasant employee either. And even though they expanded a few years ago it still seems like its too small of a store. I do like the Starbucks they have inside but its in an odd spot. You have to move around in line to let shoppers with carts through. Uncomfortably small store.

Staff is always friendly but yesterday was above and beyond. Matt the manager walked up behind me and found a $100 bill that I had dropped and asked if it was mine. Hard to find quality people these days and he certainly is one! I hope Kroger recognizes what a good employee he is. Thank you very much again sir.

I came here to attempt to cash my stimulus check the lady was very rude from the beginning and refused to cash it because I had a passport and not a drivers license which makes no sense since a passport is considered more valid then anything else. I have a feeling this had to do with the fact I was white but she was at the customer service counter at 2:00pm on Sunday April 26th. I am highly enraged due to the fact Walmart will do it with a passport. Never going there again!!!

This krogers is absolutely amazing and the people here are so honest and nice. I reccently left my wallet in a grocery cart and thanks to Alicia at the service desk and the nice young man who takes the carts in, I was able to have all my belonging returned to me. I also love how they offer assistance loading groceries in to the car. The store is always clean and well maintained.

Kroger has pretty good prices and gas is usually a good price. Get 3 more cents off for just being a free rewards member. Get better deals by just being a free member so make sure you sign up. I like what they have here!!

NEVER AGAIN will I stop at this Kroger gas station.Every time I have stopped here they are always out of stock of product inside the cashiers little box they sit in. The worst part about it is, no cares. I can go to any other Kroger any time of day, weekday or weekend in the general area and they always have what I am looking for. Someone at this location has not been doing their job for a very long time costing the company revenue.

This is the Kroger I tend to stop at on my way home from work since its along the route. Its not as busy as the Kroger that I typically go to near my home. It was recently redone so it has a newer fresh look. This store is also a little less busy then the store closer to me, however stock can be low on some items from time to time. No gas station in the lot.

This Kroger seems to have a better selection of produce than the one on Garfield in Clinton Township. Service and cashiers are a little slow and theyve ran out of products that I use on multiple occasions spanning not too far apart from eachother. Consistency is key Kroger. I dont like floating from store to store to find what products I need...

Fun shopping there. Alot of pretty women shop there. There are Men that shop there also...The review page says there is up to a 10 minute wait at noon on Sunday but there was no wait at all on any register or self scan when I was there around noon today Sunday...

I work there, I love it. My co- workers, my management team. I may have to drive a little farther, but its worth it! My customers, this store is totally worth shopping at, come see us, well be happy to serve you. I rate this store five stars.

I love this Kroger. It is always clean and they have lots of good sales running all of the time. The lines move quickly and all of the staff have always been very friendly and polite

You can go here for all your needs. Workers are nice the help u find shorter lines to check out, they are also helpful on the floor, you need anything just ask or they may ask you. I love this Kroger, this is also where I do most of my shopping. But the workers at KROGER FUEL CENTER are CARELESS and INCONSIDERATE they will have u waiting at the window for ever and be rude but still Cant hear you. Overall I would recommend you to just visit the store 😊

Overall a great clean place to shop for groceries. Especially love the bakery department. The 2 girls that always handle my cakes are so wonderful.

Went at 9a on a Thursday. It was great! No one else was there. Place was clean and for the most part well-stocked. I couldnt find the yogurt, but it looked like they were remodeling the area.

I was with my 20 year old son and we did our grocery shopping. I got a six pack beer and the lady at the self checkout ask for my Id i gave her and since my son was 20 she refused to sold me. I have been to other kroger’s before i have never witnessed this anywhere. This was my first experience with kroger like this, i am not going to go to this kroger anymore ...

Workers are so lazy and unprofessional! Can’t stand this place anymore. Customer service is horrible! I wish I could give them -100 stars

I use to love this location but since theyve added the wheel locks on the carts, I cant stand this place! Always carts everywhere blocking the doors. Today I walk out with a cart full of groceries and my 6 month old in the cart and the dang thing almost flipped over because the wheels locked up at the door. It ended up pinching my finger! Get rid of the wheel locks....your loosing customers Kroger! Ill be going to Walmart from now on.

My first visit and found lady in pharmacy not very helpful, asked for a specific item and she shook her finger and said over in that area then went back to talking to her friend. Store was clean and seemed to be well stocked. Just moved to the area and found a lot of impatient and rude customers one lady almost knocked me over trying to get around everyone. Daughter told me to go to one on 23 mile . . she said the staff is great and the customers are not as pushy.

I just walked out of your store from the service desk about 15 minutes ago-Friday busy time. There were about 7 people in line and 1 employee-and she was chatting in length with customers. Not the first time desk was under staffed. Also, parking lot was full of carts. I went to Meijer to finish my shopping.

Shopping at Kroger is always a pleasant experience. There is good music playing, the staff is extremely helpful and friendly, there are always good sales and never long lines at the checkout. Good times

Staff is great. Stock is great. Produce is about a B+ or A- depending on the day. Bakery has improved. The cakes are awesome.

I dont even want to give one star! My credit card was used here illegally and I have never been there! I live hundreds of miles away. Kroger should protect their customers better! I will never use my credit card again at Krogers and will never reccomend the Kroger pick up service or use it again!

Normally youd be happy to see an item you regularly buy go on sale. I cringe when I see this store put stuff I buy on sale. It means the shelf will be empty and Ill have to go somewhere else to get it! Come on Kroger, get it together, start stocking the items you put on sale or Ill be forced to become a Kroger dropout!

Very nice store. They pretty much keep up with all items in stock. You cant go wrong with the Starbucks in the store.

This store is amazing. Plenty of space, great help. No waiting, at all. Pleasantly surprised that my shopping experience was actually enjoyed.

As much as I have always liked Kroger s and shopped there at least twice a week I will no longer be a customer. Yes it is because of the open carry. I dont feel comfortable with this. I have several friends who feel the same way.

Very good food options. Before they remodeled it, they didnt have a lot of options. Remodeling it was a very good choice. Better than the super Kroger because they Dont have as many people. Would highly recommend it.

Love this kroger. Super spacious

Since its renovations, this Kroger is bigger and maybe even better. Maybe even more different types of foods that I cant find elsewhere. I really liked shopping here.

This was a nice store when it was smaller. Now, not so much. Theres a similar kroger store at 21 and card thats outstanding. This store just feels neglected & uncaring by comparison. I shop elsewhere now, except for last minute items.

I only go here for the bakery, and I have to admit, I am always so happy to see Megan working. She is always so bright and happy to help me, its contagious. If she wasnt there, Id end up going to the Kroger bakery on canal and Garfield instead.

I like stopping there it. It is convenient and I find what I want and need. Sale prices are pretty good. I like it better than any other grocery store.

Good Kroger, especially since the updates sometime in 2015. Staff is always incredibly friendly. It also has a Starbucks inside. They seem to always have what I need.

Great location. Always clean, friendly staff (starbucks people are a little wild). The remodel looks great. Still trying to figure out where everything is compared to before the remodel. Close to home.

Absolutely the worst layout of any store Ive ever been to.

This is a great store. The meat department always treats me well. Employees are friendly, and checkout is almost always fast.

This Kroger was just renovated and while it doesnt have everything, it is still my favorite grocery store to go to. The newly added cheese section by the deli is my favorite part of this store. There are loads of different and unheard of cheeses with some that rotate in and out occasionally.

Clean fresh awesome grocery store the best in my opinion for normal grocery stores great produce and vegetables excellent freshest seafood and nice meat department

Wonderful grocery store. Got everything needed for Easter Dinner...last minute I know. But in and out in 30 minutes.

Amazing deli and updated sections of the store. Usually friendly service. Open fairly late as well.

Under staffed! Meat dept, deli dept take so long to fill an order. Not unusual to wait in excess of 15 minutes to place an order has been as long as 25 min, more then once. I buy these products elsewhere now. They change the store around too much. Key employees and some management need to cool the attitudes. Hoped it would change, hasnt!

Very horrible Kroger rude employees and even rudder mangers I guarantee you that I will not be coming back to this Kroger in a while. I would also recommend people to call the cooperate manger at this location because the mangers who work here don’t care. This Kroger is also very disrespectful to disabled people. My mother and I were at this Kroger and they told us to get out for no apparent reason and we are black and my mother was in a wheelchair as well.

They always seem to be well stocked, clean and the customer service has never been an issue for me. Id give them five but they never have the tea I love but every other flavor! Lol

Very bad costumer service

Always friendly clean and well stocked. The workers are very helpful

Nice store, especially after the recent expansion and remodeling. But they really need to address the bottle/can return area. Way too many machine failures, and most employees dont know how to get them up and running. I dread taking empties there.

Kroger my favorite place to shop organic section have grown so many choices Amish meats organic produce Healthy Choice products are soaring to the roof. I feel krogers are concern about the health of the community. Thank you. The Krogers Team

If I go Kroger over Walmart then the reason must be their dessert. Their homemade Fresh dessert. All of their desserts are yum.

Great store,awesome sales and ALWAYS a open checkout even at midnight.Went some other place and all their u-scan lines close at 9 pm and they only had 2 registers opened.Packed with people in line registers too!I left and went to Kroger .

Love this Kroger! Enormous long lines and they immediately opened up more registers. ❤