Working with Roxie, I had one of the best car buying experiences I have ever had. She kindly broke down all of the amazing safety features of the car that really caught my eye. Her hospitality was spot on making sure I was comfortable the entire time I was there. She had answers to all of my questions, which made me feel even more confident with my decision. She was able to expedite the process by working so quickly in swapping plates and processing my cash down payment while some of the finance guys were working on my paperwork. I am 120% satisfied with my experience at my local Elgin Toyota dealership.Thank you Roxie!
This is my 2nd Toyota purchased from Elgin Toyota and I couldnt be happier!! Working with Michael Schramm Jr made our experience very nice and relaxed. His professional, knowledgeable, awesome attitude, and I must mention his exquisite taste in attire, made this a great buying experience. I highly recommend Michael to anyone. Also to mention is Siril Verma. Professional attentive, kind and very helpful to our needs. I also want to mention and a big THANK YOU, to the behind the scenes people from finance to the auto prep guys for doing their part and not to be left out of all of this. In general this was a very easy, wonderful experience, and would highly recommend Elgin Toyota to anyone as your first and only place to go for your Toyota or other vehicle.
Moe and Bob were very helpful, courteous, and professional. They helped me find a great deal on a lease in a tough market. I have a safe and reliable vehicle for the next three years.
As a first time car buyer, I was happy with the customer service and efficiency of this dealership! Jun Suello was the salesman helping us out and he was very kind and up front about everything. I am very pleased with my new car.
I had a great experience buying my first car with Sergio. He worked with me on my payments, was super patient, nice, and cool. They have great cars here for the best prices Iv seen since I started car shopping. Im very happy with my purchase and who I have purchased from. Dont waste your time anywhere else. THIS IS THAT PLACE!
Went to this dealership with my parents who were looking to trade-in their Honda Pilot for a 4Runner. Got connected with Mike JR and Imran - let me tell you, these two went above and beyond in helping us get the best price & provided outstanding customer service. Living in Chicago, the drive was well-worth it. We are completely satisfied customers and hope to do business again with Elgin Toyota.
This is a good dealer. Jun Suello and Mike helped us find a great car. We enjoy the experience here.
I’m giving them a 5 star. My brother and SIL had just purchased a car from here and told me how helpful and accommodating they were with them. I was skeptical as I have been with most dealerships. As we pulled up to the dealership I noticed Moe and I knew he would be the man to make it happen for me. He was so kind and super helpful with me. He worked and worked with the bank and me until he achieved exactly what I needed. Thank You Moe for all your help and I’m sending people your way! 😊😊
I appreciate their business. Mo was very helpful with the car purchasing process. He went over all the documentation & financing detaila.
Fast pleasant service advisors, appointment on time, was told service would be about an hour and it was! Good coffee in waiting area and places to speak on the phone privately. Took advantage of an email offer for a winter check up with tire rotation, oil change with filter and multi point check up for a very reasonable price.
Our purchase of a pickup truck from Elgin Toyota was an exceptional experience. The staff was courteous, attentive, and answered all our questions. This is our fourth purchase of new vehicles from the salesman over the last 10 years and we could not be happier.
As a first time Toyota customer, I was very pleased with the customer service and efficiency of this dealership! Jun Suello was the salesman helping us out and he was very kind and patient and up front about everything! We are very pleased with our entire experience here, everyone was so nice and professional. Thanks for a great first experience!
Couldn’t be happier with the level of customer service received at Elgin Toyota! Angela was my sales consultant and she was amazing. She was upfront and honest with me from the get-go, she didn’t pressure me, and worked with me to get to the numbers I was looking for. She was also incredibly patient and worked quickly as I had my 3-year-old with me and we were rapidly approaching bedtime! I drove to Elgin Toyota when I had a Toyota dealership less than a mile from home…and I would do it all over again! Thank you to the whole team at Elgin Toyota for making this a pleasant car-buying experience!!!
Agreed to pay sticker as every one is now. After coming to terms on final price we were then told they would be a $4000 up charge for paint and upholstery sealant Thant we never ask for. Dealer said all Toyotas are shipped with this sealant. there was no sticker on the window stating this extra charge. Called other Toyota dealers and was told this is not true. we were then told we could not use our own financing company and that we would have to finance the Toyota. Terrible customer service wasted 3 hours. Be warned if they try and scam you out of 4K after you agree on price.
Had my 15k maintenance done here what a great location. Service keeps you up to date via text and very clean waiting area. Also walked around the showroom sales staff was ready and able to answer some questions I had. Great experience.
Sergio was awesome. He did his best in what I wanted. He was very attentive and making sure me and my husband were comfortable.We both walked out with a big smile and happy with our new vehicle.
Ali Qureshi was very nice and helpful with my wife and I. I would definitely recommend others to buy their Toyota.
I worked with Roxie and cannot say enough great things. She was so welcoming, understanding, personable and overall a great person to work with. For the first time I felt comfortable and like I was being heard in my car buying experience. She’s really a breath of fresh air!
Great experience! Highly recommend Moe! I drove from out of town and he made sure I was well taken care and left with my car that day! Overall great experience!
Brad!! was outstanding a very well spoken,Very funny and super knowledgeable. He made the sale of my new Toyota Camry. The staff is good although Brad is better! 5 stars for exception sales
Ali QWas a very good person to work with and we help my family to get the best deal on our toyata camry 2018
Brad amin was awesome. He did his best in what I wanted. He was very attentive and making sure me and my husband were comfortable.We both walked out with a big smile and happy with our new vehicle.
With a car shortage and all I came to this location to look around without any real intent to buy. I’ve been to a few other Toyota dealerships and they just could not do what this specific location was able to deliver on. Brad was very helpful with getting me to a price point that was fair and within my budget. I would definitely recommend coming to this dealership.
5 out of 5 stars. Thank you so much Imran Aneesuddin for helping me get two cars I wanted.The process was so smooth and so easy. Customer Service was simply outstanding I also want to thank Mike senior for showing me the amazing features . Im really thankful for both of you. 😊
I would highly recommend asking for Jun Suello and Siri Verma. They made buying and trading a vehicle quick and painless. They were willing to do what’s best for the customer which is hard to find!
Angela is the best! I am on my 3rd lease and she has helped me every time. She is a honest and very sweet person to work with! She is the only car sales woman I’ve ever met who actually cares that you go home happy! I highly recommend seeing her for any of your car needs!!
I just boughted from Elgin toyota. My sells perspn Ali Q. I so happy. I will recomend future to Ali Q. Thank you Ali Q
Pete was a wonderful salesperson and I felt he and his team really helped me land a great deal on a vehicle. His energy is infectious and I would HIGHLY recommend all my friends and family to him if any of them are in the market for a vehicle! Also, I feel like the post-sale service is super important to me, and I definitely feel supported by the dealership especially after I had already made the purchase. Most dealerships Ive been to are only concerned about selling and not how the customers overall experience, from beginning to end and beyond, goes. Hope this continues as I embark on this journey with the new car!
Labor Day is not how I wanted to spend my day at a car dealership. Until I was at Elgin Toyota and meet with Bob Keissami he was truly awesome and made me feel at home. He also gave us great deal on new sienna. Thanks for that
I heard different stories about the customer services bad behaviors. It might be the sometime customer check in and without buying they left and spend much more time of sale consultant or possible could be the price differences. But I didnt see anything related to that. Manoj was really helping and decent person. I was at Elgin Toyota to buy Camry Hybrid LE but the way, he guides me after my disappointment with car sold, which I was come so far to Camry SE Hybrid model. That was impressive. He convenes me to that level that later in the evening I bought that same car. At the end, Mr. Carlos from Finances Department was outstanding and awesome. Thank you all at Elgin Toyota.
Awesome customer service! We worked with Jun and he helped us get the deal done in 2 hours! We got the car we wanted at the right price. Thanks Jun! Truly appreciate it.
The BEST TOYOTA DEALERSHIP has THE BEST GUY!!!I went to ELGIN TOYOTA and greeted by this guy named Ali. Super nice super down to earth and super good in terms of taking care of his client and getting the business done. I traded my 2009 Lexus es350 to Toyota prius V and I got the deal same day and I went home with my Prius V. Thank again Ali!! You’re the BEST!!
We just bought a car from this dealership. Nice and friendly atmosphere. Brad Amin is wonderful and very helpful. He is awesome!! Highly recommend!
Brad Amin was very nice and attentive to our needs. He made sure we found a car that we were satisfied with. Very productive making sure we were comfortable. I definitely give his service 5 stars.
Went to Elgin Toyota to check out what looked like a great deal on a used Honda Civic advertised on a separate vehicle website. We were very happy to find the car was still available. Features of the car were accurately described (with the exception of some minor body blemishes not mentioned in the ad) and the car was well detailed. Our salesman, Jun Suello, graciously offered his services and was helpful and personable throughout our dealings and the sales process. He was cooperative with amending our purchase price after a small miscommunication. It was a pleasure working with Jun!
Got car upgrade with pretty good deal on both tradein and price for new car, thanks to Ali Q. Got pretty close to what i was expecting even a bit extra.and coffee is great
Jun Suello and Rick Ambrose provided great customer service. They were very personable and took interest in my specific needs. I would recommend them highly.
Sales person was wonderful but the management for sales was horrible. Their manager asked me, what amount of payment I’ll be satisfied to buy the car, I said 4% interest rate and he agreed to that deal. When I went into the financial office they gave me more than 6% interest rate when I walked out with the papers. They didn’t communicate with the financial guy and the financial guy was telling me he never heard of a 4% as well mentioned that the sales management is nobody and they don’t make the deals. I’m satisfied with the car I got but the service for management was awful and highly recommended to view all papers thoroughly and confirm everything with the financial guy so you guys won’t get screwed over with the total amount you guys owe for your vehicle.
The FIRST thing you have to do when you enter the dealership is ask for Pete Molina. He is the best dealer you will ever find. He went above and beyond to get me my car and on top of that he treats you like his own family. I was surprised by how fast the entire process was to get a new car. He is honest, fast, reliable, keeps it real, and more importantly is a very stylish gentleman! You dont see sellers like him often and I am glad I got my car through him. I wish him the very best in his work and in his future endeavors! Highly recommended!! 5/5
Jun Suello is a cool and patient guy. I enjoyed dealing with him, Brad and the rest of their staff. Thought I wanted an suv, yet I left with a 4 door sedan from driving by and scoping out the new used cars for the day. Thanks for all the help, and I hope this high level of service continues into the future. Cheers.
My Wife and I had the most amazing experience. The sales guy Jun Suello, Was super helpful, knowledgeable and most important truly friendly. I would highly recommend Elgin Toyota!Like
Our salesperson, Mr. Brad Amin was very helpful.
Friendly staff to ensure you have a great experience and not raising prices like other dealers. Jun Suello was amazing to work with and purchase my new car through.
I was hesitant to purchase, I had many concerns, questions and doubts. Bob the sales manager and Brad the sales consultant answered questions, broke down pricing, worked with my financial wants and provided future insight on my purchase. I myself am in sales and they did a great job truly understanding and selling to my needs. Here I am walking out with a 2017 rav 4 as my first big purchase ever at 25 and I feel good about shopping with them! Would recommend.
They are very friendly and helpful and always ready to find solutions. At all times, they are attentive to your requirements
Basically I went in looking for a certain truck that literally no other dealer had on the lot in a color that was insanely hard to find (army green). Elgin of course did have it and they even had the limited version which has all the bells and whistles. My salesman Umair Ibrar and my finance guy Imran Aneesuddin were amazing. They treated us like family and were ultimately able to find me a better deal than anywhere else. They even stayed well after midnight just to make sure the truck was perfectly clean, had a full tank of gas, and was ready to go. So happy I made the drive down from Rockford. It was well worth it considering our Toyota dealer only has bottom of the line models in generic colors…
Not only does Pete Molina have a great hair but great persona. Buying a car from Elgin Toyota was a great experience! I would definitely come back!
Great experience with Elgin Toyota. Ali Qureshi helped me with the financing of the car and was extremely helpful throughout the process.Highly recommended!
I will tell you what...this was the most comfortable and non-pressured auto purchase/lease situation that we have EVER been through.Our sales rep, Angela Bucaro, was extremely polite, unassuming, patient and pleasing thorough the entire process. She was a great listener to our concerns and questions.She did a great job of taking time to explain all details and giving us the straight story behind the vehicle, situation and our final deal. We would HIGHLY RECOMMEND that any who wish to entertain a Toyota purchase at the dealership ask for Angela.Else wise, the entire staff from sales/close assistants and finance were very helpful and professional. HIGHLY RECOMMEND this dealership.Though the total time to close the deal was long, it had more to do with delays that were beyond the control of anyone at Elgin Toyota.My wife LOVES her new RAV4 Hybrid!! What a vehicle!!
Jun Suello is such a hard working man, he helped get through every single step. We are more than happy we met him.
I had an amazing experience from start to finish. Bob Ellis and Umair were incredible. I picked out the truck I wanted online, they set up a test drive, & when I decided to take it they had me in & out of the dealership in a hour. I could not have asked for a better experience. I would highly recommend this dealership.
My experience seemed to be good while my car was under warranty, the minute that expired, that all changed, I felt like I was getting the ole switcheroo with the services I asked for vs. what I got, I submitted some less than stellar surveys and none of my concerns were ever addressed. Finally, shortly after a tire rotation I had stopped at a local tire shop for a nail I had picked up and they showed me that the interior sides of all 4 tires were not only bald, but down to the steel wires! How could the techs have missed this and in any good conscious sent me on my way? Be Wary! or better yet do what maintenance you can by yourself!
I went to Elgin Toyota to buy out my lease. Jin Suello and Rick Ambrose were get to work with and made the process easy. Definitely buying my next care with them.
BewareI drove a long way to get a good deal on a car. Clean car fax, pictures looked great. When I got there this car has clearly been in an accident. Cracks in bumper, the door was shifted several centimeters off, new welding done inside door to cover things up. This was never posted on the website. Please inspect your vehicle before you buy. I would have never thought this would happen at an actual Toyota dealer.
I got help from Umair picking out a car that works for me. Everything went super smooth, and he is a pleasant and polite person to work with. Very refreshing
I worked with Umair, who was very patient and courteous. There wasnt any pressure to make a purchase, and he was sure to stay within my price range. Ultimately made a purchase which I was satisfied with.
The individuals we worked with were flexible and very helpful. They have a children’s area which made the whole experience so much better for us.
It was an amazing experience shopping at Elgin Toyota. Mr. Ali Qureshi helped us shop for our car, and he made us feel like family. It was pleasant to have someone who actually cares to find what we are looking for and do everything for us to leave the dealership happy! We will definitely come back to Ali for our future cars!
Once again Elvin Toyota and Bob Keissami didnt disappoint. Go see him for great deal and awesome service
I went to another dealer to get my car serviced since I purchased Toyota Care. Tne clerk told me that my Toyota Care coverage is not in the system. He then called Elgin Toyota and apparently my Toyota Care is not in their system either. I paid $995 for this. The clerk at the dealer told me to ask them why I was charged $995 when it only costs less than $500. Please do not go to this dealer. I paid additional $6000 for my car’s warranty only to find out that they did not even bother to update my file.Update- we went there the following day and Mr Solo made sure that our warranty was entered in the system and answered our questions. Our car was taken cared of right away.
Jun Suello was a fantastic salesperson who made the process easier and took the time to explain things to us!
Here at Elgin i got great service. Jesus helped me out a lot and helped answer my inquiries. Especially being a first time car buyer.
Came here to test drive a vehicle and ended up purchasing it. Umair Ibrar helped me out and all I can say is that I am very pleased with the friendly no pressure customer service I received. This is one place I would strongly recommend to anyone interested in purchasing a vehicle.
Khalid El Gazzar. Was outstanding and very helpful in finding the car we wanted. He went the extra mile in making the car complete and presentable. Good Job.
It was easy to speak to an employee to get assistance and all the people there are friendly. I got excellent personal service from Marlon.
So I went into Elgin Toyota with a scheduled appointment. The vehicle that I was planning on test driving was in the shop getting rear breaks done. At that point I thought it was a done deal and I wasnt going to test drive the car I wanted. I thought I would walk out immediately after finding this out. Sales manage Bob approached me and my family which at this point we were all very frustrated. You could tell Bob cares about his customers and offered to buy us lunch while we waited for the vehicle to get done. Bob worked with us the whole way he let me look at the car on the lift and was very patient with me. I ended up purchasing the vehicle which I should mention was very fairly priced. I have NEVER seen a sales manager care so much and give such great service. Bob is a people person and truly cares about his customers because he knows they can go somewhere else. Most sales managers think they are too good to talk to customers and have the mentality of if you don’t like it leave. All I can say is I couldnt be happier and Elgin Toyota received a life long customer even though it’s about an hour drive from me. You do not find this kind of service, especially at large dealerships like this. Everyone was very respectful, especially Bob. I know it is not an everyday thing purchasing a car and I will NOT forget this.
Jun Suello was an amazing Car salesman! He was very helpful and the kindest man ever.
Jun Suello is the best, he helped us with everything and we are more than greatful we met him.
Worked with a friendly dealer, Jun Suello. Jun took care of questions, concerns and didn’t make it seem like a burden. I’d recommend him to someone not looking for a pushy car dealer.
Actually at the salesperson’s desk now. Getting screwed for a forced $4000 add on that they tried to upswell me on. When I said no thanks they explained it wasn’t optional. I have to pay extra so they can have all these people sitting around here doing nothing.
Dont waste your time. THOUSANDS OVER MSRP on every vehicle for a fake protection package. It was a horrible experience.Prior to going to the dealership I called to confirm the car was available and the advertised price was accurate because I was driving over an hour to take a look at it.Before we even set eyes on the car Mike (sales consultant) was confrontational and says Were charging at least $4000 over MSRP on everything. He was not knowledgeable on the vehicle specifics and proceeded to lie about options, prices, and features. I mentioned wanting a lease, he said it was not possible because they cant approve such a high surcharge on a lease. After a test drive, I wanted to get some numbers and get out. Mike put this customer worksheet in front of me and said sign here to say youll buy the car today if we get your payment right.I guess I wasted my time so you dont have to.
We had a very good experienced with Jun Suello in buying our car no pressure and he explained everything he knows and advice you to read the specs of each model of car we wanted to purchase.Great job Mr Jun Suello and Good luck!
Through all of my vehicle purchases over the last 25 years, I have never had a better overall experience than I did with Elgin Toyota. From the sales associate, through the sales manager, the finance gentleman and especially the owner Bob. The professionalism and transparency is second to none, ensuring that I fully understood every detail of the vehicle and sale. I highly recommend the BL Auto Group to everyone.
Excellent experience with Brad Amin from start to finish. He answered our questions thoroughly, provided options, and solutions
Jun Suello was very helpful. Very friendly, great customer service! Thank you.
Me and my husband bought a brand new car and moe and siril helped us with purchased they were super nice and gave a great deal and we are very happy!! You should go and see these guys at Elgin Toyota
I was very impressed with Umair at Elgin Toyota. Not only was he very accommodating but he was also very attentive. It didnt take much before he found exactly what it was that I was looking for (that I didnt even know was out there). I did an immense amount of research prior and what set me up with was exactly what I was looking for. Moreover, he connected me with Danny in finance and he did an incredible job in getting financing that far beat out what I was able to find.Their entire team is incredible and I highly recommend you search out Umair. I even highly recommend you do a lot of your own research before you talk with him. You will see then just how intelligent he is and how much he and Danny have your best interest in mind.
Jun Suello wonderful salesmanHe’s #1 and he gave me a good dealAnd also MichaelExcellent team work 🥰🥰🥰🥰🥰Thank you all
Brad Amin very nice and funny guy he helped my brother to get his first car
If you wondering where is the place to buy a Toyota, please come and ask for Agy, she is the best most kind person and she answer all my questions. she help me with all the process of registering my vehicle and she show me all the safety futures and all the amazing things that my car is capable. So happy with my car. Special shout out to the manager Alik he is so kind and respectful.
Our Sales Consultant Brad was amazing. He was very helpful and very professional. Transaction was completed very fast and he is very knowledgeable. I highly recommend him.
Jun Suello of Elgin Toyota is an asset to your company . He was very professional, friendly and knowledgeable of the car I purchased. He was able to get the color of the car that I wanted . I will recommend him to my family and friends.
Had a fantastic experience with Michael Schramm Jr! Highly recommend thank you!
I m very happy...and very, very nice salesperson-Ali...nice person and nice price,color and every thinks...
This place is pretty great! They had a pretty good selection of used cars and had several that I was hard put to choose between! Better than all the cars was the Sales Consultant that helped me: Monica Rosas. As a first time car buyer I was very anxious but Monica took the time to explain everything to me and gave me space to think without pressuring me into anything. She also jumped to answer all my questions and if she didnt happen to know something off the top of her head, she would immediately start researching the answer. Overall it was a great experience that was only made better by Monica!
I bought the car from Toyota I really thankful to Ali qurashi the help and support can’t thank enough Ali qurashi made my day
I had an amazing experience from start to finish with Jun suello. Very knowledgeable and friendly. I could not have asked for a better experience. I would highly recommend elgin location .
One of the best Sales Associate which helped us is Abrar! The whole team at Elgin is very friendly and welcoming!
We drove to Elgin Toyota from Chicago because they were one of the few dealers that had the 2021 Rav4 XSE fully loaded in the color we wanted. Upon arrival, we were greeted and taken care of in a timely manner. Brad Amin was was our sales consultant and was extremely helpful and answered ALL our questions. His customer service / attitude is the best weve come across since we started our vehicle search and going to numerous Toyota dealers.Bob & Imran Aneesuddin were also extremely helpful and provided us with insightful information upon signing all our financial forms - overall the experience was great and it was due to the staff we dealt with at Elgin Toyota!! We will be buying again
Ryan Kolb was incredibly helpful when my family came to buy a car. He stayed after hours to make sure that everything was finished and we were good to go.He was patient and very helpful. I would highly recommend going to him if you need a new car and a good deal.
Sales representative (Monica Rosas) was very nice and kind, but sales manager was rude. Monica had explained about signing a document about if terms were met, but we will get something today. Said no, wanted to see numbers first. Sales manager came out. Asked for ESTIMATED numbers to see potential monthly payments, came back with credit being a bit low and explaining that we can’t get it without presenting numbers/suggesting other vehicles to us when specifically asked to look at numbers first. After the sales manager left the first time, Monica had to apologize for his behavior. A sales representative is apologizing for the sales manager behaviors? Don’t think that’s right.
I just bought a new Toyota Camry 2021 from Brad Amin and manger Bob Keissami they are amazing employees got me amazing numbers ! I recommend both of these gentleman !
Waiting for Bob Keissami to come back from vacation and he didnt disappoint. Great place great team great deal
I worked with Khalid El-Gazzar and he was great. I really recommend.
This dealer is horrible they lie about everythingI contacted them threw the Costco auto program which means they have to sell you the price at invoice price and what so everThe dealer contacted me right away and said they don’t have the car I wanted which was fineHowever I got a call few day later that they got a shipment and got scheduled for an appointment that day in the afternoon.Showed up to my appointment to be told that they just suspend the Costco program that morning and the price of the car is not gonna be honored I contacted Costco and was told that the information that the sales man gave me is no correct asked to speak to a managerHis answer to me was they did not suspend the program but they don’t have cars keep in mind I was called to come in for that car.So me bing a wise guy I called them from my wife’s phone and asked if they had the car and they informed me that they do.These are the kind of lies and sneakiness you would expect from this lousy dealer and if this is the management not much is expected from the rest of there staff
Very poor customer I purchased rav4 2021 limited edition on 9/21/21 they delivered the car memory seat was not working on top of it there were some other issues too they didnt even bothered to fix service appointment untill I called TOYOTA and raised a complaint. I feel like there is a too much of noise in the car I gave to service on 9/25/21 still I dont feel that car comfortable enough used car manger spoke to me on 9/25/21 and asked me to come back on 9/27/21 but I went thinking he will fix something for me simply wasted my 2 hours of time and told my boss is not approving for anything after purchasing the car I made 2 trips to elgin toyota and wasted so many hours.Its a gross dont trust them
Went to look at a minivan listed online. Test drove & came back ready to purchase. They tried to force us to purchase a package deal which we declined! Asked for the out the door price after tax & title and manager came back to tell us they can’t sell us the car for their listed price because we aren’t purchasing their package deal which is where they make all their money. We walked out! How are you going to list a car for a price & then not honor your own listed price when a customer declines your ridiculous extra package deal?
Salesman Ali Qureshi was fantasticVery polite and professional. Great guy!