I am an extremely indecisive person, but Martha did an incredible job at helping me pick the perfect pair of glasses. She took the time to make sure I was happy and satisfied with my decision. I really enjoyed my experience and highly recommend.

Great place to get your prescription glasses. Starting from the Doctor to the sale team. Particularly, Daniela tookExcellent care of me. Answered all questions and was patient to show me and tried all framesI liked and was interested in. Great experience. Thank you and looking forward to getting my new glasses. Very clean and organized.

I couldn’t have asked for a better experience. Dr.Bourjolly made my visit quick, easy, and enjoyable. He was extremely personable, and knowledgeable, while still being very easy to talk to. He made getting my glasses an effortless process.

Very nice experience. Every single person I had contact with here was amazing. Their location has moved. Save yourself a hike and PARK BY NEIMAN MARCUS LAST CALL and enter through or near there.

Daniela was great! We asked for her as a repeat customer and she didn’t disappoint! She’s very thorough in explaining all aspects of the glasses and helped my son with the size and style! All 3 family members have purchased glasses at LC for years and we will continue to!

Daniella was very knowledgeable and met all my needs. There was no time wasted and I will be back to get a few more readers and switch out some lenses for my other frame I have.Thank Daniella!!!!!

I love the Sawgrass location everyone is so nice and helpful. Ludlow helped me make a great eyeglass selection. He made great recommendations and I am so please I went with the eyeglass recommendation.

Highly recommend, I had the Best experience!! Friendly, helpful, and patient…Danielle was able to help me find what I needed in my budget plus look my best in eyeglasses. I’ll be going back to this location just to get her assistance.

Excellent doctor and Martha the assistant manager was amazing!! Recommend them highly! Thank you

Martha was fantastic and was able to expedite my glasses within days. She provided a personal service that I have not seen anywhere else. 5 Thumbs-Up on top of the 5 Stars!

Just got frames from Sarah and glasses for Sequel and she is AMAZING as always. Ive always been treated well here. Recommend this place to all!!!

Great service from Dr. Bourjolly as well as the front end. Everyone was very knowledgeable and explained everything step by step. I would definitely recommend this location.

Martha has been nothing short of just pure amazing… excellent service… thank you lens crafters

Very friendly service. Doctor and staff remembered me and my family from last year’s visit. Tried to make sure I was completely satisfied with my glasses. Doctor went above and beyond to make sure my prescription was right on target.

Great Service. All the staff are so helpful and really took their time to answer all our questions. Dr. Bourjolly is so knowledgeable. He really took his time to explain our results from the eye exam.

This is the best location. They help replace my glasses after I ran over it. The manager and Saskia was amazing. I am very happy with this location and will always come here.

Everyone at this location was very friendly and helpful which made my experience great. Dr. Bourjolly gave me a substantial amount of information on my eyes that I haven’t gotten before from any previous exams at other establishments. Will be returning next year at the new location for my exam!

From the time I walked in the service was great and to leaving. Found the perfect pair of glasses see you all at my next check up!

Fast eye care with exams. Great selection of glasses they have very reasonable prices. Insurance accepted

What a great experience! It’s our forth time coming to Lens Crafters, my husband and my son had their glasses done here. Everybody was so helpful, especially Saskia . Highly recommended!

I had the best customer service experience from Lens crafters in Sawgrass mills mall. I been to multiple other opticals in the course of last 5 years and never had any good experience. The people in this lenscrafters are so passionate and supportive. They do have a nice collection of frames as well. Thank you very much . Appreciate your customer care.Jaison Philip

I have been going to Dr Bourjolie for the past 5 years and I couldnt be any happier with the service. The staff is very professional. The environment is clean and welcoming. Most importantlyn, I am very pleased with my vision. I have problems with vision for 2 decades and with him I have no issues with my vision. My prescriptions are always on point. You will never be disappointed.

Daniela at LensCrafters at Sawgrass Mills in Sunrise, Florida provided outstanding service to me today. I had a problem blotches on my glasses. She quickly identified the problem and solved it to my complete satisfaction. She is very personable, exceptionally well- spoken and is an outstanding representative of LensCrafters. Daniela and her manager demonstrated that their focus is on satisfying the customer. The Sawgrass Mills LensCrafters is not the closest LensCrafters to my home, but I come to the store because of its exceptional service most recently demonstrated by Daniela.

Arrived here at 11 am. It is now 4pm.They called me at 230pm saying my glasses were ready when i put them on i could not see.They carried them back because they made them wrong.It is now 4pm and im still waiting with reassurances about every 20 minutes....dont believe the In about an hourBS

Dr Bourjolly and his staff was very attentive. The appointment was pleasant and quick. Go and see them for your eye care needs.

The doctors were very nice and very quick. Georgette was kind and helped us immediately walking through the door. Very friendly, and can’t wait to come back!

Georgette was fantastic ! She was extremely helpful and accomodating in helping me through my new spectacles purchase. I would certainly recommend her to visiting clients searching for those new glasses. Dr. Bourjolly was also wonderful !

Great service very helpful people. Dr bourjolly was very helpful and explains everything to you. A+ service

A+ customer service, arrived without appointment for eye exam, no issues they had availability after that selected my frames for new glasses super neat clean and social distancing respected. Totally recommended no waiting times and new prescription glasses promised in only 2 days

Best service ever Marta is amazing with customer service and will always take care of u . Very knowledge able and attentive.

Martha was the person who helped me. She was very knowledgeable, patient, understanding, and assisted me with everything. She answered all my questions. I am very grateful for all she did for me. I will definitely come back to purchase more glasses for myself and my family. A forever customer thanks to Martha at Sawgrass Mills store.

It is my third time to visit this location, but today it was a wonderful service for the doctor Ralph Bourjolly and Martha I. Both are an excellent Professional. I really recommend this place.

The Dr. Bourjolly and the staff were truly amazing. They explained what to expect during the eye exam which made me feel comfortable. Also, Dr. Bourjolly is truly amazing!! He listens and makes jokes to make sure that the patient is at ease during the exam and trust me it definitely worked. I truly do recommend seeing Dr. Bourjolly and the rest of the staff at the LensCrafters.

The staff is friendly and extremely helpful. They provide valuable information throughout the process.

My experience at LensCrafter in Sawgrass was very good. I had only came to get my len put back in glasses. And the person who helped me, informed my that my prescription has expired and I was approved with my insurance for a pair of glasses. I didn’t have an appointment but she was able to fit me in for a quick eye exam.

Martha was absolutely amazing so professional & helpful but also incredibly nice!

Sales associate was amazing total transparency, she actually gave me option as far as price wise, she kept me engaging it felt more like she was here to help instead of selling me eyes glasses ...good job!!! and because of you I come back for my second pair

Daniela was incredible. She is knowledgeable and extremely helpful.

She was super helpful and Empathetic with my situation. She went above and beyond. She is an angel! Thank you!

The staff here is great. Everyone took their time with me and answered all my questions.

Excellent customer service from the beginning to the end; very knowledgeable and friendly Doctor, SARA was the best assisting me with choosing my frames and customizing those base on my necessities; one pair was ready same day the second was promised to be ready in about 10 days and was ready in three.Carlos the technician was very nice too.We always complain when something is not how we liked but we should focus also in complementing good service.Thank you Sara, Carlos and Martha; see you next year. 🙏🏻😁🤓

Excellent service. No complaints.

Daniela was fantastic and very helpful in the selection process

Ive been coming to this location for years. Its always such a pleasure, but Ive never thought to write a review. TODAY, I saw Martha for the first time, and she was honestly such a joy to work with (previously, Id worked a lot with Sara, who is wonderful too — everyone is. Theres a really great camaraderie among this staff thats super cool to see).Todays visit started out pretty bad, though, **not because of the store itself** but some oversight on corporates part. First, they moved and neglected to update the website/Sawgrasss website. Found that out the hard way. Second, the online scheduling system clearly has some problems. I made my appointment online weeks ago (the website put it in my Google calendar and everything) BUT it wasnt sent to the actual store. They had no appointment for me when I got there.HOWEVER, the staff squeezed me in to see Dr. Bourjolly anyway — who is seriously one of the best doctors Ive ever seen btw — and they turned the *entire thing around.* They apologized profusely for something that wasnt their fault at all, made sure I was seen right away, and did it all with humor and kindness.I walked out in a GREAT mood. The staff here has always been great, but today really impressed me because they actually managed to make me forget about all the nonsense at the beginning.

The leady provide a great service. Much better than 2019.

Super friendly and efficient staff!

Nice enough people and good selection but way too pricey for my pocketbook, even with the 40% off lens deal.

Wonderful pleasant staff.Christine and Martha are very friendly and knowledgeable. They make you feel right at home and recommend the best glasses and fit for you.Top notch.

Located next door to Disney store the place is new since last year. Friendly service open before most of mall so easy to get parking and get in and out

Took a pair of broke glasses in that I was having so much trouble getting fixed. The lab was able to fix it for me with no problem. Thank you so much Carlos.

I dont usually leave reviews, but after my visit i felt compelled to write one for this store. I really love how professional and kind all the staff were how much they work so well together and unity between them was extremely welcoming. I am making this store my forever store!

Excellent customer service. And Dr.Bourjolly was very informative. I will make this my new home for my contacts and glasses needs.

Staff is always so friendly and helpful. Best lens crafters I have ever been to.

Amazing experience as always

Do not shop this store they are rip off they have done my glass twice and I cant see they store manager Maggie have nasty attitude towards customers

Everyone is very professional, very friendly and very helpful!

Martha was very attentive and very detailed. She was a joy to work with.

The Doctor is very nice and was seen quickly. The customer service in the shop on the other hand is definitely not what I would expect. I read the reviews and feel I obviously got seen by the wrong person. I will never deal with Martha again....

Absolutely Amazing experience. The entire staff was so sweet and helpful. The doctor took me in right away, and was so pleasant to work with. I went in for a possible eye infection, and they got me in and out within 30 min. I will be returning for my annual eye exam!

Everyone was very nice and we got the glasses in under an hour. Martha was so helpful and was very nice!

Excellent service. From eye exam to finished product everyone was professional and extremely helpful. Diane was especially nice and offered great advice in making my final choices. Also they had both sets of glasses done the same day. Highly recommend this location.

Worst glasses and service my mother has ever received. Overpriced, low quality, and full of useless up charges. Glasses broke after a few months. Utter garbage.

My experience at this location was outstanding! Doctor Ralph Bourjolly and his assistant were superb! I would go back to this location in a heartbeat. Then when it was time to pick out my frames the ladies were great,friendly and made you feel welcome. Cashier# 497348 was one special lady she made me feel great and comfortable. I will see them again next year for sure! 👀👍

Diane gives a great customer service, she goes above and beyond to help you and be happy with your prescription glasses or whatever need you have. Great place to get your glasses. I used them for 2 years now and my whole family uses them and the eye doctor.

Good service, knowledgeable staff, I got my glasses in 4 days.

Horrible service from your employee Sara. Did not assist at all, her attitude deserves at least training, if it is up to me, send it back home

They did the best glaSSES ever! I am an old customer of 4eyes and I left because they dont take care of people...they dont need your business... make you feel it after you pay.. So lucky me, I Went to LensCrafters and their glasses were done in 1 hour... Theyre the best I ever had at in 16 years...I am now I can say, 20/20...Thank you LensCrafters and specially the optometrist who has a digital equipment best in their world!

Terrible phone customer service. Uninviting. When asked if my current RX works with Oakley frames, I was told to just come in. When I tried to give her the RX of over the phone she said Im with a customer. If anyone reads this, It would of been better if you said the obvious which is that you are tied up with a client but you would of return my call when you were less busy and taken down my RX. I guess there must be an abundance of people purchasing $700 Frames & Lens. Im also in retail and its really hard to make it to your location during your business hours. Hence why I was trying to do some of the legwork prior to visiting. But I do have enough time to share my experience.

Great selection of glasses and wonderful staff to help you!

I bought a glasses here, I had to wait for them about two weeks because the technician doesnt came to work. This really is not the problem, Les than 6 month of use the glasses suffer an scratch and I came back to see if they can help me, they tell me I dont have guarantee, 300 dollar progressive glasses go bad, but the worst part I find it today, my wife discover ed that in the glasses you can read numbers market there, directly in the glasses, I never noticed until today. Please never use this place, If you find it alone is for a reason, I learn my lesson and I will go to another place next time.

My son broke his glasses, I called the eye place where he got them to try to get them repaired or replaced. They explained to me I will have to bring them in an order new glasses which will take about 5 business days minimum but not certain. I explained this was not acceptable my son requires his glasses to see for classes and to drive.I then called LensCrafters spoke with a nice associate after I explained my dilemma, told me if they could match his prescription since its been under a year of his exam, they should be able to help me.Once I arrived, I was greeted by a very nice associate named Mark. Explained to him my dilemma with my son’s glasses, asking if he could copy his prescription so I could buy him a new pair of glasses.This young man, took my son glasses an about 15 mins, had repaired them, when I asked how much he said nothing. YES!!! As in Free of charge! I was chocked and said are you sure, he smiled and said yes. That’s customer service!!! Mark, thank you for your time and your great service. Here I was prepared and worried how much this was going to cost me.I used to be a Lencrafter customer with my old insurance plan, but had to switch optometrist and eye glass place twice since I got my new insurance (VSP) is not taken there. If I have to switch insurance to go back to them I will. This is LensCrafters has once again won me over as a customer.Once again thank you Mark and LensCrafters.

Everyone was very helpful

Amazing workers and amazing customer service. Will definitely be coming back here soon for my new glasses!!!

SLOW. SERVICE. The whole eyewear business is a racket. Cheap frames with high prices paired with Cheap lenses with higher prices. They fed me a line of BS that the Technician wouldnt work on a set of frames that Id bought in that very store two years ago, as he might break the lenses. So, basically, I was forced into buying a new frame I didnt like. This will be my last experience with these clowns.

I went to this place 2 times. The first time that I went there, I bought a frame for my lenses, because my previous frame had broken. During this first visit I was attended very well. After wearing the new frame for some hours, my ears started to hurt because I was not used to the heavier frame. So I went the next day to return it with the receipt, I was treated very badly, and my lenses were broken while being removed from the frame. I have gone to many different stores in my whole life, and this is the first one to break my lenses while removing it from a frame. Not going back. My lenses were worth more than the frame.

They treated with me with respect and care. Couldnt be any happier with the service they provided. Would recommend.

Update: So after going here for 3 years and thinking they were the best option for my son and I, I moved and had to go somewhere else for a new pair because there are no Lenscrafters in our new location and my son broke his glasses. The gentleman that ran the optical store nearby said he could make a copy of my sons prescription based on his old glasses that we purchased at Lenscrafters. I went in and he read them and asked me if my son had double vision. He doesnt. So he asked me to contact Lenscrafters to get the original prescription. They said they didnt have it, so I had to ask his old doctor for a copy. Long story short, Lenscrafters gave my son a prescription that includes prism (to correct double vision) when he never needed it based on his prescription. I assumed they verify every pair before they hand them over, but apparently not. I should honestly sue them for negligence. These are a young childs eyes. I will never go here again!I was a little apprehensive going in. I was expecting inattentive sales people who want to rush you and take your money, like Ive experienced with other companies. I was expecting it to be crowded and understaffed (it is in the sawgrass mall). I was pleasantly surprised by the staff and overall environment . The staff members were incredibly nice and attentive, they took their time to help me find what I wanted, even giving me my space when I needed it too. They were sincere and honest and never attempted to convince me to purchase something I didnt want or need. The store was also calm and not crowded. I always get protection plans on my glasses, as a precaution, and their plan has been the most cost effective, while offering the best coverage Ive seen. The best part of the whole experience was that my glasses were ready in just 1 day. Definitely plan on coming back for my next pair.

Nonody knows how a computer works. You have to visit the store 10Times to get an issue resolved.Don’t even consider buying the warranty. You have to pay a copayment of $25 and they have to get an approval that takes more than 2 hours and do it al least three tomes

Disrespectful to customers. No after sale service. Should teach stuff basic politeness

Was given single vision glasses when I clearly need double. Couldnt see for a year and had no idea why.

The entire staff was incredible in getting my son glasses in less than an hour after an eye injury . All of this on a Sunday afternoon.

Great experience by far the best store in south Florida

They was so nice and lovely

Very good

The general manager Elaine was very rude

Amazing I always get my glasses done there