I checked around before calling Wilhelm and their price was very reasonable. Service was exceptional. They actually called me to keep me current on their progress. Nice clean and comfortable waiting area, although I didn’t use it. Jacob made it a very pleasant service visit.

I was able to get in and get my car fixed same day. Quality, efficient and friendly service. I will definitely bring my car back for future repairs

They are always very personable and professional. My vehicle is always done on time! They even let me know a coupon was available!! I was almost charged 4 times as much at another auto shop!!

Great experience with the service and office staff! No hassles getting the work done and completed on time. A locally owned company that is well worth your time and money. I highly recommend Wilhelm!

I can no say enough about how great the service and the people were here. Brought our vehicle in for an oil leak, they kept us updated through out the whole day. Calling every few hours! Great customer service, and honest. They were so awesome when we picked up our vehicle we swapped it for our other to get it checked out and oil changed. They went above and beyond of us and we know they didn’t have to..

I made an appointment and arrived early. I was greeted immediately and started the process of dropping the car off. Had an alignment and an AC evacuation which turned into a system testing and fill. The called me with updates and findings They had the car for only a few hours. Good communications and professionalism. New to the area, so this might be my go-to shop.

Needed a last minute oil change, they squeezed me in first thing the next morning and got it done very quickly. Jacob was amazing and so nice, definitely will be coming back for any my car needs. 100% recommend!

When we bought our car we needed a mechanic to vet it before to know we were making a good purchase, Wilhelm said it was perfect and we bought it. After a month of actual use weve had issues - turns out the tires ALL needed replacement. However this didnt even fix the issue we had with the car. There were 2 more issues costing 2k+ in total, which they were supposed to make sure werent an issue in the first and second maint. but failed to do so. So instead, we paid 800$ on a car we arent even going to keep due to maint costs that they overlooked in the first place. Not only a waste of 800$ but the whole car I trusted them to vet in the first place. Buyer beware!

First time to use Wilhelm. Went on recommendation of a friend.Good service and friendly folks.More convenient than the business Ive used for 20 years.I will go back.

I am a new customer. Called yesterday, made the appointment for this morning, got told my A/C needed service within an hour of dropoff and a few hours later, my A/C was repaired. TJ who was my contact on the phone and in person was very friendly and helpful and the technician got right on it. I would recommend Wilhelm to anyone looking for a good place to get your car serviced/repaired.

I see a lot of great reviews, but unfortunately this wasnt the case in my situation. I took my girlfriends car here because of a rough idle that I couldnt seem to diagnose. They found the issue, but their repair fee was way too high. First off, the part was dealer-only, but it was a cheap part to get... yet somehow the dealership charged LESS to fix the same issue... dealerships are NEVER cheaper. On top of this, they also tried to sell us on a fuel system cleaning for $750, which is insane. All in all, it wouldve been around $350 to fix the one part (w/o the fuel cleaning), but the dealership charged us $287. They know what theyre doing when it comes to repairs, but I dont appreciate the high-priced add-on service they tried to add... or the dealer part somehow being a higher cost than the dealership. We didnt even need a fuel service, it was just a recommendation from the service manual for the mileage, but they never mentioned being able to fix the issue w/o the fuel service, instead made it sound like we had to do both.

Always courteous and efficient. Great service done quickly and reliable in getting it done right.

Just moved to the area and found them by Google. Amazing customer service over the phone when calling to make an appointment. Once I arrived I was greeted very professionally and they had my oil changed within less than an hour! They even offered me a complimentary ride share to get home if I needed it. I will always bring my car here!

My wife’s Lexus has a slow leak with the air conditioning system that the dealership wanted thousands of dollars to repair. Wilhelms got the air conditioning working and added some ink to show where the leak is coming from at very reasonable price and fixed it same day first time I called. Cars break down and things need changed and when they do we’re going back. And they are so close compared to the dealerships. Thank you guys we appreciate it

Very professional, great coupons and quick service !

They are always helpful about my situation and letting me know what the problem is. They do not ask for extra services like some of other service facilities.Good old honest professional place!!

I definitely like the wilhelm on Happy Valley better. The only reason I went to this is because they do tires. For everything else I go to the Happy Valley location.

Great services at Wilhelm in Surprise! Nice people. They kept me informed on the progress of repairs and offered solutions to a recurring problem we were having with our car.

Do not do business with Wilhelm Automotive. I purchased four brand new tires from Wilhelm as well as the tire protection plan. The tire protection plan was sold to my wife as an extra insurance policy if the tires were to get damaged, have a flat, etc.. if there was something wrong with the tire, theyd cover it. Additionally, Wilhelm claims that they offer a 3 year, 36,000 mile warranty on services that they provide--however, after speaking with their staff and manager, it turns out that these warranties are bogus. One of our tires ripped at 2 years and roughly 25,000 miles and Wilhelm refused to honor this warranty as well as the tire protection policy because the rip wasnt due to a road hazard, which was never explained at the time of purchase, nor was it on the receipt. Good ole bait and switch tactics from a dishonest mechanic/tire shop. Take your business elsewhere folks

Thank God we got a flat right here haha they got it done very fast

Very pleased with the staff, I felt they were honest and up front. The car runs great.

David was amazing from start to finish. We explained we wanted immediate needs fixed on the our car as we had just moved and wanted to save some money. He completely understood and worked with us the entire time while keeping in touch about parts and timing. We will be back!!!

They have always taken care of everything my car has needed which has been substantial.They are reputable, courteous and been spot on with all repairs. They always stand behind their warranties. David, Store Manager, is awesome.Wilhelm will do everything they can to make your experience the best it can be. I wouldn’t go anywhere else for auto repairs! I’ve been using them for over 15 years!

Dave and his crew are great! They have kept my 11 year old car in great shape. I can trust them to do what is right. I love that they have a 3 year or 36000 mile warranty on parts and labor.

Took my daughter’s car in for an A/C estimate and I figured we would get the oil changed while they were at it. For $80, you would think that they would remove dirty rags from the cab and reset the maintenance light. As for the A/C estimate, a $3500 price tag. I’m not saying that isn’t a legitimate price, but we will be getting another opinion since the car isn’t even worth that much. And we will be taking our vehicles elsewhere from now on.Update: Took it to the Toyota dealership and got the A/C repair done for $2100. Always get a second opinion on a big repair.

It turned out to not be my axle but my transmission. They called around trying to locate another and in the end, they charged me nothing. These guys are awesome. Is not my first time using them and would highly recommend them.

Was able to get a same day appointment, everyone there was very professional andmade sure my car was taken care of..Thanks guys!

Outstanding service Ive never been disappointed with any aspects their knowledge and expertise of any repairs.

I was charged $57 for a tire that was warranted to be mounted dont think that was fair you just lost a customer

Called about a quote and stressed to who I spoke to about what was needed multiple times and he kept saying yes yes. After I drop car was called almost immediately and was told the part I was quoted was wrong and correct part was $300 more. This was why I stressed on the phone. Anyways then when I get vehicle invoice kinda blank. Asked was refrigerant oil added and was told yes we added dye to the system....... Ok but oil??? Yes we added dye. So I was forced to leave wondering. The work they did was super fast so that was awesome. Just wish they would be more informative and maybe listen a bit to the customer vs in such a hurry. Only other issue is man oh man do they mark up parts like crazy. I suggest seeing if they will let you bring your own. Wish I was not in a pickle in this scenario. Do not plan to go back. Fun side note. They told me what I called the part was wrong. So that why the confusion on the quote. Yet on the invoice they called the part what I had stated. Again more concern on ethics in my opinion.

Highly professional team who are very efficient and professional. Highly recommend without any reservations.

Very nice guys I bring both cars here for service

Very professional guys. Being a former mechanic I can honestly say these guys know what they are talking about. Will definitely be back.

My first time with them from a recommendation of a friend.It will not be my last, I was totally impressed with everyone. They kept me in the loop of what had happened and their next step til completion.Nice clean comfortable environment and extremely friendly people. I felt they appreciated my business and even gave a new customer discount.

My salesperson was quick, friendly and professional. He kept me updated on everything that was needed and what will be needed in the future. He explained everything in a way that was easy for a layperson to understand. I found my new place for car maintenance and repairs!

This location is awesome. Great service

The only complaint I have is that after each oil change, my blonde interior is left black!Please, please start covering the drivers seat before you hop in.

Wilheim Automotive were just angels in caring for our vehicle in a trying time for our family. Car broke down right across the street from their shop and people that came to assist me recommended them highly and Wilheim met every expectation given. Service is 5 Star more than exceptional and pricing was reasonable. They took care of us & were so caring and accommodating, God sent company. Their service is second to none. Thank you.

Very satisfied with the service I received they were prompt and they did the maintenance Quik and professionally.

Excellent car service. No over selling, just informative and polite. I strongly recommend this service center!

Brake change. They did a fast complete job.

I like this place they are honest and don’t get over on women I bought a pair of window wipers from them and came told a guy they weren’t working right just on the driver side he tried to bend it to make it work that didn’t work out I ended up having to buy new ones someplace else I went back to Wilhelm for something else told them about the wipers and they credited me my wipers

Quick and professional service. I was very pleased and will be back.

Very professional people working the counter. Got my car done quickly and the free inspection they did was super useful since it was my first time having my car serviced by them.

Brought my Tahoe in with a leak. They quickly diagnosed the issue and quoted me a price. They got my vehicle back to me quickly and on time. The staff was polite and professional. I would definitely suggest Wilhelm automotive to anyone.

They were great and fast.And fair pricing .Thank you TJ.

Good service, on time, good guys working there.

Did not try to finagle me into buying stuff I didn’t need. As a woman it’s always hard going into a auto shop but I felt taken care of and it was great that I could go in get what I needed done at a fair price and not be harassed into a bunch of fluid flushes. Great company!

Business knowledgeable, fair and respectful to their clients. Repairs done in a timely manner with easy access to and from the shop.

I had an excellent experience. Patti was very friendly. I appreciate David Wimbly explaining everything and providing excellent customer service.

HONEST!! That goes a long way. Very helpful folks. I appreciate them very much!!

Excellent customer service, spectacular value, will definitely be my go to for maintaining our vehicles.

We have been using Wilhelm (Goodyear location) for more than 10 years now & they have never let us down! The employees ALWAYS go above & beyond to ensure their customers are satisfied! It’s always a good feeling knowing that when something needs to be looked at whether it be something under the hood, on the dashboard, in the trunk & every where else, you will get an honest answer! I sincerely do appreciate everything that they have done for me over the years! I hope that Wilhelm knows just how lucky they are to have Patty & Adam as well as the rest of the amazing crew at the Goodyear location as employees representing their name! GREAT JOB Patty & Adam, you two definitely have gained a customer for life!!

My appointment was at 2:00. I got there at 1:50. I finally left at 3:15. I was told it would take 45 min-an hour. I dont know how it can take a trained mechanic that long to change oil and rotate 4 tires. Other than the time issue, everything else was fine.

Always quality work/parts. Professional, knowledgeable and friendly. They only suggest needed parts and services and never sell me what I dont need. I appreciate that. Today I was 1/2 hour late for an appointment, but they worked me in anyway. With what I am sure was a smile beneath the mask! I recommend them.

I like the guy there, he was really nice and had good hand writing.

TJ was super friendly and the ship was very clean. They were on time and I didn’t have to wait when I arrived did my appointment. I was out in under an hour. Great value and totally recommend.

They are great. Friendly and helpful and they went above and beyond to resolve the problem with my car. I am recommending them to everyone I know.

They have always been fair and professional. Great customer service. My car needed a few things repaired and it was done quickly allowing us to keep our plans to head out of town to visit family. I was in awe of the attention they gave my car. It runs so smoothly like a new car and an ac that now keeps us cool. I always take my car to theGoodyear location. I trust them. The best there is!

Did a good job but definitely over priced

The check engine light came on recently in my 2012 VW Beetle Turbo. Ive used Wilhelms before and was generally pleased with outcome. This time, I was a bit shocked that the diagnostic for check engine was $149, but had them check anyway. Total amount for engine repairs was $1400. Wow. The work needed to be done, so I bit the bullet and got it done. Still a fan, but pricey.

I had no heat. They diagnosed it and had to change the heater core. Also they changed the oil. Everything was done quickly and professional.

DO NOT BE FOOLED BY GOOD REVIEWS ! Took my car to get a diagnostic done, told them exactly what was wrong with the car but they didnt listen. instead they took less than 30 minutes to run a diagnostic tool( the same one you can get done for free at any auto parts store) and told me about problems i already knew i had. Then they proceeded to lie about the fee for diagnostics being included in anything that needed to be fixed. If you dont care about money or getting the truth about what needs to be done to your car this is the place to go... BEWARE !!!

Nothing better than ON TIME service. My car was done quickly at the said time and was clean and the computer set for my next service...Well done guys

They completed the repair correctly, completely at the price promised

Wilhelm Automotive provided my wife and I with excellent service. Jim kept us informed during every step of the repair process, and I really feel like he cared about our problem. We needed to have our transmission replaced, and they gave us several options to choose from at different prices so that we could find the option that best fit our situation. After our most recent experience we will be bringing all of our vehicles to Wilhelm from now on.

David Manager & Receptionist in Surprise With Nancy & Kent @ the Peoria Location VERY Gracious in Help with Our Auto Needs & Surprise Location with our Breakdown While on our way Out of state & their Assistance untill able to Return with their High QUALiTY Trustworthy 50+ point Auto check for Needed Repairs & Discovery of What may Not know So to even do Preventive Work. Miss Brock of his MANY Years of Professional Trustworthy Service & his Referring Us to this GREAT Auto Repair Co.

Great customer service, on time, fair pricing, honest diagnosis of issues.

This is probably the best shop I have ever been to. Everyone there is great. We had our engine replaced in our ford flex and it took less than a week from pricing to getting the job done. They did a great job on the car and went above and beyond with customer service. Any repairs I cant make myself will definitely always go to them.

Nice friendly calming warming environment with the oldies playing in the background.

Weve been using them for years. They r 👌

New in town Wilhelm was recommended by a friend. Great place very professional from in the door until out. Pointed out a couple of things. But no pressure. Had to wait for the oil change was made to feel very comfortable. Inside shop very clean. I will most definitely return if I have any future issue.Thank you Wilhelm Automotive for your honesty. And thank you for caring about my car as though it was your own..Davids team is the best, and I ONLY had an oil change.

Service was quick and the team is very courteous and professional!!

I will still use you to service my vehicles. However there was an incident a year or so back. I brought my truck in to fix a problem with the power window. I had ready pin pointed the issue which was a broken wire in the harness in the drivers door. The tech agreed but said he still had to charge a diagnostic fee. While I understand I believed this was not fair. He did a great job on the repair and it still works.

Great to do business with! They do not try to up-sell you on things you do not need and do recommend what you may need. TJ explains everything clearly, he even put a coupon discount on my bill that I mentioned when making an appointment but I had forgot to present it. I was going to wait for my car but TJ said it would take a few hours and offered to call me a ride, next thing I knew Lyft pulled up to take me home and no cost to me. I will definitely continue to do business with them.

I brought my car back to follow up to see if there were any more leaks. They found an O ring link, and fixed it, no charge, right there on the spot. Talk about excellent service. Very happy

I took my car to Wilhelm Automotive to get my starter replaced. The staff was friendly and helpful. The service was professional, quick and much more affordable than I expected. Ill definitely go back for future service.

We have always been very satisfied with the service and would recommend Wilhelm to anyone. The manager Dave is always very professional and very likeable. Customer service goes a long way. Thank you for your consistent service. We appreciate your good and respectful staff.Jim & Ellie Davis

They are always the fastest and most reliable with our car we absolutely love them!

I’ve always had a great experience when having my car serviced at Wilhelm on Grand. Dave is superb! He’s always so professional, and he’s a great representation of Wilhelm. He’s the reason why I’d recommend this business to my friends and family.

I just moved to Azorina. Need an oil change and Wilhelm was an recommended by a friend. The service was very professional from top to bottom. My wait was very pleasant. The manager made sure I was comfortable. Offer me a cold bottle of water, which I did not realize I needed it until I started to drink it. (My first week in Arizona)Yes I will return if I need work done on my car.Thank you Wilhelm Automotive for making me feel like my needs were as important to you as they were to me.

Wilhelm Was awesome they were very friendly and very professional. I liked the fact they took the time to ensure my vehicle was in good shape and told me what was going on. They did a great job rectifying a tiny mistake and did it una very friendly and professional manner. I will definitely be going back!

I was having problems with a sound in my Jeep and due to moving to Surprise, AZ I didn’t know where I could find a reliable auto repair shop. Just by chance I found Willhelm in Surprise (had used one in Peoria and Phoenix) so knew they were reliable. Doug got me in right away and said he’d have his mechanic check it out. It was later in the day so I needed to leave my car there. He called Lyft to take me home (a courtesy). Doug was great with keeping me updated. Because he needed to order parts I needed to leave it overnight. Everything was repaired the next day and then again Doug called Lyft to give me a ride. I definitely would recommend Wilhelm to anyone needing auto maintenance and repair.

Oh they are the BEST ! I just brought a car & they really helped me out I love them

We have used this shop twice to help with issues with two cars. Both times the employees have been professional and straightforward with what needs to be done and what it will cost. We have not had a single issue or bad experience here, we will be coming back again. Thank you for being a quality business, its rare to find those nowadays.

Very professional, very fast and they do very good work. Theyre a little bit on the pricey side, but their prices are still well below a dealership, and theyre not going to try to sell you things you dont need. Just take your car to Wilhelm and put your mind at ease.

Without fail, we are always treated special at Wilhelm. Agents are always friendly, they answer/greet people quickly, and they are patient. They have been exceptional about fitting us in so we get the work done quickly. They have always stood behind their work which is especially rare in todays world!

Great service! Very honest and fixed the problem quickly.

Took my Dodge ram Cummins diesel for a check engine light. They thought they had discovered and fixed the issue but there was an oversight on one of the codes (which is rare). When we brought it back the following week they took it back and offered a rental at no charge to us, regardless of what they had to do. It took another two days but they finally had it fixed at no cost and the amount of integrity they displayed and the service they provided to us was unmatchable. I highly recommend anyone taking their diesel to wilhelm owner and the mechanic are phenomenal.

I was disappointed that the shuttle was discontinued, and even more disappointed when nobody mentioned it when I made the appointment to drop the truck off for the oil change. However, the service was great, as usual.

Have been going to Wilhelm for years. Dependable. Thorough. And they live up to their word.

We have used Wilhelm for the past 10 years - always professional, personal and high quality work

We have used Wilhelm for many years and have been very satisfied with the service

Awesome service! My vehicle had a minor break down while on my way out of town, and they were the closest Auto Shop. TJ and Dave were able to get it all fixed up for me in just a few hours and I was back on my way!!

They are always there when I need them. I trust them. People take advantage of older women that dont have anyone 2 take care of the car. THANK YOU

Awesome service. Very friendly.

I called with an electrical problem on my chevy malibu and they were able to get it in, ran a diagnostic, discovered the problem, ordered the replacement parts from the dealer, fixed the vehicle all in the same day. My vehicle was disabled and fixed within one day. Will definitely use these guys in the future when needed.

Our starter went out and they were super helpful and fast we got our car within 4 hours!

Terrific experience! You quickly found the problem (wheel bearings?) and resolved it in record time. I appreciated the Lyft ride to and from my house. Very honest and cheerful. I will definitely recommend you to my friends. Thank you.Just used you again for new rear brakes, rotors and a brake fluid flush. You are very efficient and have wonderful customer service. I’ll be back.

This place is great! They worked with me to lower the price on a repair, had my vehicle back the same day. Will definitely return with any future maintenance.