I visited this store for the first time today and I am very disappointed in my experience. It seems all employees just sit around at tables and do not want to help. Seth did not even try to look up my account just kept telling me to call customer care. I understand you work on commission but i am sure you receive hourly compensation to assist paying customers. Do NOT get assistance from Seth. I will make sure my friends and family know.

Sarah was incredibly helpful and kind. She’s so genuine and insightful it made a regular trip to the phone store an amazing experience. Absolutely hope there are more Sarah’s in the business and in the world

Great customer service with Jay Gillilland today. He took the time with my 90 year old dad to help him upgrade to a new iPhone 11. His patience and professionalism was greatly appreciated and wasn’t rushed.

Ron Duncan is amazing! He knows the product and is great at explaining the plans and finding the best pricing for the customer. He made our experience easy and stress free!

Jay Gilliand helped us. He was very professional, knowledgeable, personable, and extremely well versed in taking care of our needs. Could not have had a better experience. I would highly recommend him.

Ashley was extremely helpful and very sweet. What a pleasure it was to work with her!

The service is always excellent. This team seems to get the job done without being pushy. The friendly atmosphere is comfortable & they follow through with their promises. If they are not sure of something they admit it & move forward to find a correct answer. Making a difference is what customer service is all about. A rep must have compassion. If not training is just a waste of time.

Ashley and Andrew very attentive very helpful were relentless they never gave up on trying to help me establish service they sought out all options and alternatives it was greatly appreciated in a store that needs to be visited with these type of employees great job AT&t

I never post reviews but am making an exception for the above and beyond help that my father and I received from Ashley today. Im out of state and needed someone to help my dad out in setting up his new phone. He has Parkinsons and his tremors are pretty bad. He couldnt swap out his SIM card, put on a screen protector, or put a case on his phone on his own because of the tremors.When I called, Ashley was eager to assist us. She texted me photos of the items they had in stock so I could pick out what my dad needed. Then I coordinated with her to be sure my dad was in the store when she was. When he arrived, she had more ideas that could make my dads life easier with his phone, and so texted me photos of those items -- I hadnt thought of a wireless charger or a phone grip! My dad was thrilled and so am I!My dad told me that she was so patient with him and that she understood what he was telling her when he said he has trouble with letting go of things that are in his hand. It was so nice to hear his enthusiasm for someone who was so kind, helpful, thoughtful, and patient. She kept me looped in via text every step of the way. She is a true customer service hero! Ashley, thank you so much!

Hello. We were assists by Sara was very nice, took her time to explain are new phones. We had several questions on text support.Thanks you Sara.We will go back if we have any more issues.

The service was amazing. Sarah, Paulette & Nitza were a tremendous help. Have never had a bad experience at the Surprise location.

Ron at the Surprise store did an excellent job of explaining how to contact the Samsung company and get them to fix my lost password over the Internet. Thank you Rob! - Smoky

I had just bought a new phone and needed to know how to navigate certain components within its working. The staff complied with my wishes and showed me what I needed to do. I was very pleased with the AT&T network and all they offer. I checked around at different carriers and found AT&T the best offer for value and money. I have been with ST&T for a few years now and find any time I need help its there for me. they insure my safety and concerns. in this day and age, we need to know we are protected. I feel very secure with my plan. Thank you.

ASHLEY WAS EXCELLENT IN HELPING ME WITH MY NEW IPHONE 12 MINI. SHE MADE ME FEEL IMPORTANT AND CALLED ME BY MY NAME. THANK YOU ASHLEY 🥳

Ashley was amazing, I had a simple issue and she still made me feel important! Helped me resolve my issue. I love AT&T!

I loved how I was in and out quickly but the service couldve been better. The employee couldve been more friendly. He was dry and not personable. I wanted to do 3 stars for his attitude but Im glad I was in and out.

Very attentive and knowledgeable staff !SARAH WAS EXTREMLY HELPFUL AND I would ask for her again when I return

Myles is a great rep for AT & T. We have been customers for AT & T for many years & he has been the best we have ever had. He is very knowledgeable what he is talking about. This company needs to invest into this young man to keep him!

Sarah is the best!!! She is very helpful and knowledgeable. If she doesnt know or isnt sure shes not afraid to get clarification instead of blowing smoke up your a**!

Daisy was very patient with me and took time to help me thru the process of setting up my new phone. She was great.

I want someone to tell MYLES COLEMAN THAT IF HE CONTINUES TO DO WHAT HE DID FOR ME HE WELL GO FAR IN THE ATT COMPANY . PLEASE I HAVE BEEN WITH ATT FOR 45 + YRS AND WOULD NOT GO TO ANOTHER COMPANY THANK YOU FOR HAVE THE MAN AND WOMAN THAT MAKES ATT THE. BEST !!!!!!!

Fabulous keep him here, Pam on money,His name is Seth not run

Ashley and Andrew were very helpful setting up a temporary line. Thank you

Sarah l was very helpful and very pleasant professionally as well professionally as well as a great job she did with us explaini

This is probably the 3rd or 4th time MYLES has helped us at this store. He is awesome at helping resolve the issues with iPhone SIM card. So happy he could help.

Jay helped me with Everything. Great customer service!10/10

Was moderately busy wait time wasnt too bad and the staff was helpful in completing my request

The first sales rep, Jay, helped me use the insurance to get my phone fixed. He was helpful and knowledgeable, plus he didnt mind setting up my repair appointment for me.The second sales rep, Matt, took my trade-in, sold me a new phone and helped me learn some important new features. He was also able to teach me about my watch. He was full of information that makes my life so much easier.

Octavio was very knowledgeable, very patient, explained information in detail, provided us with plenty of time to ask questions to make sure we understood what was happening. In addition, he allowed us time to become familiar with where things were and what had been removed and etc.With our limited knowledge of technology, he was so patient with all of our many questions.Octavio is a true asset to AT&T. We are so very appreciative of all that he did for us in our two visits and can’t thank him enough!

Jay did great and was very professional 10/10

Walked in on a Sunday afternoon and all 3 sales reps were with customers. It put us next in line. No one greeted us or said hello so we sat and waited for 40 mins. In the meantime several groups walked in and were all greeted and asked what they were there for. We sat on a bench in the middle of the store confused. Eventually a rep made their way to us and asked what we needed. We stated we came to get a new 5G sim card so our internet would start working again. Come to find out they were out of them. We were told to keep checking in throughout the week. Wouldnt it be nice if we were told that when we walked in and it could have saved 40 mins of waiting? Or to be offered a phone call or have one shipped to us? So we went back today, were handed 2 sims cards and told to just change them out at home. We found out they have to be activated and the rep we talked to on the phone was surprised they didnt offer to swap them in store.

Nora was incredibly helpful, took time explaining options on my upgrade and most importantly, had me in and out in no time. All my questions were answered to my satisfaction and the experience was quick & enjoyable! I was contemplating leaving AT&T but she found me a program I can afford and I remain a long-term, happy customer. Thank you it was worth the drive!

Quickly seen. No wait time. Great customer service. Answered all my questions. Much better in person than attempting to get telephone help.

So the store itself was good, but ASHLEY was stellar. Incredibly patient and knowledgeable about the deals and process for getting us set up with att. Couldn’t have had a better process.

I went into the Surprise store to switch carriers. Abria was very patient and knowledgeable as we ran into issues with the provider we were switching from. Her manager Lydia was very supportive, helpful, and welcoming. I would recommend this store for any services needed.

The rep I had yesterday was amazing, had me fixed in less than 10 minutes with a replacement SIM card.

Kyle Warren, the assistant store manger, went above and beyond to help us get our services transferred to you guys. He was patient, kind and very helpful.

Super smart personable and an excellent help! Myles was who I worked with btw.

I purchased att tv in May 2021 but had to cancel nxt day since it was not compatible with my LG tv. Today which is June 26 I see $120 has been deducted from my checking acct fr not returning the equipment which I did return when I canceled the tv service. Now att is giving me a hard time. Corporate won’t even call the store I purchased service from so I have to figure out someone’s mistake. Irritating since I don’t even know if I have the paperwork anymore. Some customer service!

My husband and I went in on Sunday for help with his phone, DANNY was so patient, kind, knowledgeable, friendly and respectful as we had several questions. He fixed our problem and answered all our questions. What a pleasure it was having DANNY help us. 😊😊

Ruben was thorough, professional, courteous and patient. I was dreading coming in and he turned it around for me with his customer service skills and knowledge. I was intending to purchase another phone but he explained the differences in phones and allowed me to compare. I can see that he is a valuable employee. Thanks Ruben!

I went in with my mom to upgrade phones and split accounts. It took a lot longer than expected but Arturo and Kyle worked hard and diligently to get everything sorted out and were very thorough. Well worth the wait to have things done correctly!!!!!!

Ron was Great! Getting a new phone used to be a big hassle but Ron made it easy; he handled the entire transfer in a friendly manner & actually LOWERED my bill! Thank you Ron! 😊

We were at the At&T store in Surprise,Az on 1/27/21 and Myles was the staff person that provided us with excellent customer service. He was knowledgeable about the iPhone models and plans that was appropriate for our budget. We left the store happy with the purchase and the deals that we received with purchasing the phones. Thanks Myles!

Matt And Kyle are Rock Stars! Showed up at 7:25pm on A Monday night having smashed my 12 pro max. Matt saw my anxiousness as I entered. After explaining the urgency of my needs, he calmly and efficiently found the solution to getting me back up and running and had me on my way in under 40 mins start to stop. These guys could have easily told me they couldn’t do anything that late in the day, but they stopped and helped. I highly recommend them!

Ron is awesome. Be sure to ask for him. Clear communication, prompt service and genuine nice guy. Thanks for the great service Ron!

Ashley was great, very informative, keep her smart girl

This store AND staff are what makes having AT&T service so valuable to me! I recommend them to everyone! My representative named Damon was amazing: he helped me save $$$, he took time to make everything thing perfect, and he was extremely knowledgeable, efficient, and customer-oriented!!! I have not seen this kind of customer care often in other businesses. He was very focused and helpful. With service like this AT$T will win the hearts and minds of people like me over and over again. THANK YOU, DAMON!!

The personally there were exceptional and very courteous to my elderly Dad. Waited on him right away and took care of his problem immediately. NICE Job!!!

Our salesperson Miles was courteous charming knowledgeable and patient. Although we had to wait quite a bit before we were seen( we were walk ins without an appt), his professionalism and thoroughness made it worth the wait. Thank you Miles. Make sure your supervisors see our comments. Ronnie and Suzanne

Great techs and good products.

Techs werent very knowledgeable, wasted our time.

Javier was so helpful and fixed my issues without no hassle! I will for sure keep coming back!

Went in to replace the screen protector on my phone. Was greeted right away and it took less than 15 mins in the store to do what I needed to do

Waited less then 5min for service,all questions were answered,was told about promotions that were available to us,great service

Octavio did a great job at explaining everything. Knowledgeable technically and with product promotions. Appreciated his patience and demeanor.

Going into deal with contracts is usually something I dont look forward to. Today I was helped by Jay Gilliland as soon as I entered the Surprise, AZ location he ushered me in so kindly. This is the first time I understood what was happening thanks to his patience and clear guidance. Im so grateful for this experience, he deserves a raise or promotion. Thank you Jay!

I went in to update my plan and possibly upgrade my phone. I worked with Carlos and he was very knowledgeable and answered all my questions. He made the process very pleasant.

Excelente!!! I had a excellent experience at AT&T store today. The associate Carlos who helped me was very nice with us. Thank you so much for all.

It was fantastic. Ashley was great.

Jay helped me with a problem trying to get my new I watch six working with my iPhone 10 X. He was personable and really worked on getting everything configured! He worked quickly and amazingly adeptly as he went from app to app typing in needed information! He is an amazing young man and a valuable employee with AT&T! Please thank him for all his help!

Great customer service! Enjoy AT&T TV.Good experience.

Matt took care of us he gets. AAA+ was terrific. Great store. Highly recommend.

Great service very knowledgeable people Jay especially went above and beyond to help me. People like Jay are why I have been with att for over 20 years and will stay an att customer.

Awesome people. We were there again on 9/9/20 trying to resolve an on going issue. This team is above awesome. They took excellent care of my father and I would recommend this location to anyone with older parents. Is there a way to rate 10 stars?

I ordered 3 new phone with 800 AT&T customer service because it took almost 6 weeks to ship I lost patience and I change my mind and wanted to return them. I tried to returning them AT&T store at 76ave & Bell rd. The store manger named Dallas lied to me By Telling me I will charge you restocking fee even when The box wasn’t opened when I handed it to her.So I left that store drove to this location.& Carlos the employee who waited on me and I explained I wanted to return them.He gave me no problem he told me just have a seat within 10 minutes Carlos refunded the taxes on the phone and gave me a receipt that I returned all three. What a difference this young man Carlos was so polite so courteous I can’t say enough the difference between Carlos and the Rotten store manager on 76th Ave.if anybody deserves a promotion to manager position it’s Carlos. I can’t say enough how convenient Carlos made it for me To return those three phones. It took about 5 to 10 minutes I was out of there. Carlos thank you for making it smooth & pleasant visit. Especially when I was treated horribly by Manger Dallas at 76th Ave. and Bell Road you made up for her rudeness.

Added a new number and phone to my current plan for my husband. Octavio, our service tech, did a great job getting us all setup and a great discount. Very knowledgeable! This center has super, friendly techs. I only go here for all my AT&T services.

Great customer service from Carlos. He was patient and courteous. Highly recommended him. Great store!

Ashley is very helpful and friendly.

Jay helped me with everything and had everything working before I left.

Nitza (store manager) Kyle and Myles were all nothing short of amazing my situation was a little difficult but they made every effort and made it happen for me and my small business! No snobs here we laughed joked and they made me feel so welcome thank you for an amazing experience! Your customer service is phenomenal!!!!! I will be back forAll of my att needs thanks again the Scott family

We worked with another location to upgrade 1 phone, add a 2nd line/ phone, add AT&T & cancel Direct TV. Following bill was very confusing. Returned to store fir clarification & was advised need to take bling questions to this store on Bell Rd in Surprise, AZ.I was lucky enough to get the opportunity to work with Octavio and want to give him a huge SHOUT OUT for his courteous, friendly, patient nature. He is an asset to any store & manager. He took his time working me thru all my questions, concerns & even shared additional helpful info about my phone!I will definitely make this store my-go-to AT&T location & will share with friends & family.Please take good care of my new friend Octavio & his manager Kyle👍❣Appreciatively,Carolyn Roark

Myles was great. I came in with what was apparently not a common request and I know it wasnt but he was quick to own helping me out. I got my issue resolved and he really made mine and my wifes day. I will be returning when I buy a second piece of equipment and looking for Myles when the time comes.

Ron., my customer service agent, was fantastic. He really educated this old lady on my different options. Ron was also very pleasant too!

I had such a great experience at this store today! A young man named Octavio helped me pick out a great phone to add to our family plan, for my nephew. I explained to Octavio the circumstances surrounding my purchase and he immediately told me what a great Aunt I was. Octavio didn’t stop there, he then asked what I did for a living, found out I was a nurse and asked if I had heard about the MONTHLY 25% discount for nurses... uhhh no!!! I walked into that store ready to pay $30/mo more to add an additional line but walked out w $60/month LESS in savings!!! Thank u so much Octavio.. this meant so much to me.. and yes I’ve already told 3 other nurses!!!

AR&T are By far the worst service I have ever had with a phone company first when I got the phones they charge me so much I got three different accounts when everything should be on one account only had the phone for two months paid every bill and they tell me I old them $900 but they can’t tell me how, they keep charging me for activation fees on each bill. You call the sorry store you got the phones phone they can’t tell you anything you call customer they can’t tell you anything so they say let me transfer you only to hang up they never have a direct answer for you AT&T is the worst service ever, this was very bad decision they have took over $2500 dollars from me in 2 months and still asking for more. The worst service I have ever experienced I would never recommend AT&T to anyone!

I had come in before but usually love going to the Apple store instead. Today Octavio greeted me quickly and assisted me with simply getting a new SIM card only. After speaking with Octavio during this frustrating scenario, he not only made this visit extremely pleasant, but I walked away smiling and laughing that he not only recognized me from my last visit but also sold me a pair of EarPods Pro. He is VERY versed in the products in store. I can’t wait to visit my local AT&T store soon and hope I see this young gentleman for many years to come! THANK YOU AGAIN Mr. Octavio!

You need to make appointment or you can take your chances & be put on a walk-in waiting list...so it depends how you want to spend your time.I went there yesterday because I was dangerously low on space for both my files & pictures. They put in an SD card which did the trick. When I went back to look at some of my recent pictures in my camera, they were all put of order. My photos & gallery pictures were ok, so I made an appointment today, drove 30 minutes to the store & they told me thats what happens when you put in an ad card. That wouldve been nice to know before I walked out of the door the first time...

Wonderful service. We weren’t rushed through decisions. I would highly recommend Jay G if you need help.

Wonderful service from the staff. Kyle was patient and extremely knowledgeable. He even answered inquiries the day later via text.

Kyle was amazing! I will definitely be back to this particular AT&T location and will stick with this company because of him

We walked-in in the store to check how me and my husband can save with our monthly bill. We met Luis the store manager who assisted us first. My husband asked about what is firstnet and Luis explained it to us and we told him we are both nurses. Octavio came to the picture and gave us more information about firstnet, in short we switched to firstnet and enjoyed their promo items! I can say Octavio is a very excellent professional AT&T agent and very very knowledgeable to his job. We enjoyed and appreciated his work attitude. He is keeper and an asset to AT&T. I want to see him grow in this company. Maybe he will be the next manager. Very thankful and blessed meeting him. Great team in AT&T Surprise Az. God speed to everybody!

Spent almost 2.5 hours there trying to get their service to finally work on my phones and we have a Note 10 Plus not some out of date phone

Very knowledgeable and professional employee Kyle was. He also saved me money by informing me I could pay monthly on the product purchased

The associate was helpful of getting a new phone for my daughter Ron was great

The AT&T store in Surprise was a delightful experience. The representative, Myles, was a pleasant, informative, and attentive. I did not have to wait but 2 minutes for his help without an appointment on a Sunday afternoon. He recommended the best plan for me and I was very pleased with the encounter.

It was a long wait visited with others, my guy was able to fix me up. All is good again. Thank you very much...

Nitza helped me with getting my new iPhone12. She was amazing and made me feeling super comfortable and excited about my new upgrade.I would give more stars for my experience however the max is 5.

They texted the wrong person for the survey

Carlos and Jay were fantastic! They helped me with all my needs and listened to all my concerns I definitely recommend them to anybody that needs help in this Store! 5star service

We cant say enough about Kyle and Myles the two gentlemen that waited on my husband and I for new phones and to bundle with AT&t while giving up Cox. Kyle helped us out with the finances and Miles helped us pick out a new phone. Super nice guys!

Jay and Nizta provided first class customer service!Excellent!

Let me start off by mentioning Damon, (my go to AT&T rep) is extremely knowledgeable, friendly and professional. As a business customer its a pleasure having Damon and the entire team at the Surprise store available to assist me with my complex account. Considering it was extremely busy (around 4pm the day before Christmas eve) he went above and beyond to make sure I got the best deals on the newest devices and accessories. His service far exceeded my expectations and made me feel valued despite him having to get up from his seat to greet and sign-in lots of new incoming customers coming in through the door every few minutes. Eventhough it was super busy I never felt rushed. Towards the end of my transaction the assistant manager Kyle took the time to introduce himself and assist me by installing the screen protector and phone case on my brand new Note 20 Ultra. In addition to my new device and accessories, I ended up purchasing the Samsung smart watch and let me tell you if it wasnt for Damon recommending it I would of never known that Ive been missing out by not having this smart watch before. Needless to say I would definitely recommend coming in to see Damon to set up your new phones and hey, maybe you will also find that you need this smart watch too. Youll be glad you did 😉

Myles at the store in Surprise was amazing. He was extremely helpful and really worked to get us the best deal possible. Unlike the service we always received at Sprint, the visit wasn’t unbearable and the service was quick and very informational. We have dreaded switching service for a while because every time we went into sprint we were never given straight answers and were always fooled into things we didn’t need and tricked about the price we were signing for. But Myles was great about getting us exactly what we wanted without pressuring us into “promotions” that we didn’t need that somehow always ended up costing us more money. As a new AT&T customer, we are very optimistic about our new relationship with the company thanks to Myles.

Nora was Amazing !!! Just to long of a wait waited 11/2 thats crazy get more staffing.

Kyle was very helpful and help me get exactly what I needed 😊 Great service !

Great service when you get in to see someone. I dont know if its due to COVID or short staffed but they need more help for sure.

Octavia and Ashley fixed all our problems with getting a new phone. So grateful for their help.

Excellent customer service with Ian he got the whole family upgraded with IPhone 12 max and for the greatest deal!

Lied to us from the beginning. 5 months trying to fix things. Still not fixed. Ian is horrible and messed everything up. Kyle the manager told me to write a letter to the ATT President instead of trying to help..They lied to my wife and took advantage of a teacher. We are stuck now until our phones are paid off. Stay away from this store..