Jessica was so very kind, friendly and dedicated as she helped us get our three older IPhones info changed to our three new iPhones. It took past her getting off work time I know but she was as kind as though we were the first customers of the day. This was the best experience at buying new phones we have ever had.

Christina was very helpful. However, it took me three trips to the store for what I wanted to have done be accomplished. Due to a ridiculously long wait time on hold for customer service, twice. Christina called another store and they were able to input and activate my account. Not sure why the Tahlequah store was having issues but it finally got resolved.

Awesome staff. Not so awesome policies for loyal Verizon customers.

Jacob and Shady helped me through a long, drawn-out, tedious process of having my number released and and starting my own account. They went above and beyond throughout the experience and I will continue to use Russell Cellular because of their service! Could not be more satisfied!

They have always been very helpful to me and my family. They take care of everything. I couldnt ask for a better place to go.

One of the best experiences I had getting a new phone.Christina was very helpful and knowledgeableHappy customer

Kasey is always engaging to meet customers personal technology needs! The whole store went above and beyond to treat the guests like family. 10/10 would recommend.

The lady that normally helps me was off the other employee wasnt able to fix my phone right

Worst ever, employees real slow and waited over an hour to be seen. Employees not educated or trained enough.

My phone was going out and they fixed me up with a new one. There was extra work in getting it set up but the technician a super job.I would highly recommend this retailer.

Christina was amazing. She helped me with buying 2 phones and setting them up. I would recommend her to anyone.

Michael was Awesome, he helped get everything done despite my hyper kids and went above and beyond to help me get what I wanted with Great customer service

Tristan was very helpful and set up my new phone. Thank you Tristan!!!!

The worst experience, I was told they could port my number, I left without a working phone, said she would take care of it 1st thing in the morning, its 3pm and now they are just now telling me they cant and want to charge me a 50.00 re stock fee, b/c their employees cant do their job, they just lost a customer, b/c we are returning them and switching to us cellular. CONGRATULATIONS VERIZON, Jason has been a loyal customer

Best service yet and glad they worked with me, michael is a real G

Quick and so very helpful! I was in and out in less than an hour with a new phone after a complete content transfer from a broken phone! Thank you, fam!

Attentive to what I needed and explained everything to my understanding. Great service and friendly.

This is the absolute worst Verizon Wireless representative on the planet. During COVID, they won’t wear their masks correctly but except you to have one and wear it correctly and at all times. Verizon should not let them sell under their name. Customer service is terrible and no one at ANY location knows their plans or policies. They never answer the phone and when they do you can guarantee it’s a new employee who doesn’t know anything about what they can offer and their manager will have to call you back, or you will have to call them, and you’ll never get in touch with anyone again. We will be switching to T-Mobile, they appear to want business and so far will answer their phone and they know their business.

Very friendly and helpful. Overall a great experience.

Very helpful and knowable. So far so good.

Todd was very patient. I have been with AT&T for ever so this was a big change for me.

Ive been with Verizon for over about 10 years an been completely satisfied an happy with the Verizon employees that have helped me with any of my needs an wants.

I appreciated the service I received from ETHEAN. He was knowledgeable about the products and professional, but also was a very personable young man who truly wanted to be helpful and make sure I was pleased with the buying experience.

The worst customer service ever. The prices online do not match the prices in store because they are a third party. They then told me I could leave while they were re-activating my old phone... it has been an hour since I have left and it still is not re-activated. I called to tell them it was not working still, they told me that it was out of their hands and I would need to call Verizon to get my phone (that they deactivated) re-activated. This store is a joke, switching to T-Mobile.

Helpful, friendly and didnt try to push me into buying anything Xtra. Just told me my options !!!

They were very helpful and nice and are quick to help the costumers.

Christina told my 19 y/o son, that is a private in the army, that he was to young to open his own account! Seriously???

Great service!!!! Quick and easy!!

Todd is awesome really helps you get what you need done.

Claire was very professional and she followed safety protocol. She was knowledgeable and our visit was quick.

Fast, friendly service.

The associates were great .I felt very comfortable with the service I received .The ladies hooked me up with everything I wanted and needed. I definitely will go back to buy more I would recommend for a friend or family .

Michael at my Verizon store was professional, friendly and knowledgeable. I will not hesitate to recommend my Verizon store and especially Michael to others if they need help.

Went to change my plan and remove my tablet. Got my bill. Plan was not changed, tablet still there, and 30.00 more dollars was added for insurance that I didnt ask for. Tried for an hour to contact verizon. Never spoke to anyone. Been with them 15 years. This is ridiculous

Very eventful Great.

Great store!! They have some of the best people they are always friendly, laughing and great sales reps. They know how to keep people wanting to come back. Great relationship builders.

Thought my phone was dying! Thanks to Michael at Verizon it turns out it was only my charger. Thank you for saving the day!

I didn’t purchase anything from Russell Cellular—I’m sure they’re a fine store. I’m writing this review to warn others about Verizon Wireless.I purchased an iPhone 6S online from Verizon. Their ad stated the purchase of the phone would be $5 per month with the minimum plan of $55/mo. That’s $60 + tax per month. My first bill was $180+. When I question it, they said it was two bills to begin, then it would drop to one/mo. I asked again why each mo. was $90+; they sent a statement showing the cost of the phone itself per month was $15+/mo. I asked yet again why it was $15/mo. when the ad that sold me on the phone stated $5/mo.—they again sent a statement. However, this statement was about 6 pages—most of which was reiterating they would charge me $300+ for early termination—basically a threat.I sent the phone back in pristine condition, and pretty much told them to shove it, and their bill, up their Verizon. The customer service is terrible, and they WILL overcharge you with no regard for your concern. DO NOT CHOOSE Verizon.

The store in Corydon is awful!They lie to patrons, just to make more money. I wont ever go in there, again!

The employees were very knowledgeable & helpful. My only complaint, & I think its significant, is the day I was there & bought my $900 phone they were giving Samsung tablets away for free. Unfortunately, they had run out. I was promised a free tablet the next day. However, management wouldnt honor that promise. That day they were selling Samsung tablets for $50. I bought one of those but was very disappointed in managerial customer service.

Awesome experience! Had an employee need Dallas help me with a few things . He was on point, friendly and his stuff. Definitely will be back

Claire was very helpful too!

The technician was very knowledgeable and helpful. She end up giving us a better option to our problem then we went in there looking for and saved us money plus got a new phone!

Help is good but hands tied by corporate

If I could give less than 1 star I would. I had a horrible experience today, I arrived at 9:50 this morning intending to pick up a phone I had ordered several days ago. When I ordered I was told they would call when the phone came in, I never received a call. I started calling the store at 9:00 am when they opened on December 26, for well over an hour there was a recording on that was first a male voice stating all employees were busy, after about 30 minutes the recording changed to a female voice. I spoke with someone who was very unfriendly and not very helpful. I told her I would be in today to which she replied well we open at 9:00. When I arrived this morning I went to the door to discover the doors were still locked and this female worker is sitting there laughing at me through the door. She finally got up and came over to open the door and she was like oh I thought the door was open. She was rude, acting like I was putting her out by being there. She acted like she had better things to do than help a customer. By the time she got around to stating that I needed to contact my son for approval on accessing the account I had already been treated like I didnt need to be there, again like I was interuppting her very busy morning. A call was placed to the manager Loren, still waiting to hear back from her. I sure miss the old employees, when Brandon was there we never had a problem. The store may have improved the building but no improvement when comes to employees.

Very respectful people, easy to work with, and got it done timely

Went to upgrade my phone but the rep that tried to help me didnt know the prices of the phones, the accessories that came with them or anything else. This store used to be the place to go for any question or problem. Never before had I been told I needed to go to real Verizon store to see what the specials are. They used to be Awesome. Lost my businesses today

The customer care was awesome I will be back for business in the future. Top notch service. They had everything I needed for.my phone.

They are always very helpful and knowledgeable.My family and I always go there for our cell phone needs.

Russell Cellular is a great place to go for wireless service. Zach is the kindest young man and would recommend him to anyone who needs help with their phone.

Salesman was very knowledgeable and thorough

I was eating at Mazzios pizza next down when you pirated my signal.

When at the Verizon store at tahlequah. Ok, Todd helped me. He is a terrific person to help customers with proble.s. a Todd like person should be at all stores!

Christina is awesome!!!

Because, AT&T sux! They were very helpful with valuable data.

Pricing cards arent updated, staff was not knowledgeable, also lied when I asked how coverage was in my location. Definitely choose the T-Mobile for our area.

Very disappointed in cost of plans.

Drive the extra distance and use corporate store. I got the new Samsung S7. Opted for the screen protector, which I always do. The kind they carry says Samsung S7 on the package, but leaves 1/8 of an inch exposed on each side. The guy there said its how they always come. I was desperate to protect my phone since they didnt have cases for them yet. The glass cover is beginning to peel up on the sides and trying to press anything where that seem lies is difficult. I showed it to the guys at a corporate store and they said the screen protector is wrong. They took one they had out of the and laid it over mine and it went to all the way to the sides. I tried to return it to the Russell Cellular and they told me it was made to fit under a phone case. When I told them I bought an otter box for it they said it was because the Otter Box fits differently. When I told the guy the screen wasnt as responsive where the seem was he sneered and looked at me like I was an idiot.They refused to admit they sold me one that didnt fit and refused to refund me because it was already on my phone even though they put it on.Caveat Emptor! Go to a real Verizon, avoid these cats.

Came in to buy the new iPhone. Was denied even though they physically had it in stock because I wanted to pay full retail instead of financing it.

They dont answer their phone, I have called 6 times no answer

Very thorough team members and the best provider in the region.

Great place! Payton will hook you up!

The guys that work there are really friendly.

Unhelpful, not knowledgeable & uncooperative solutions specialistsI will not go back there again

Knowledgeable and friendly

They are always very friendly and go out of their way to help with whatever they can!

The people there are just great

The staff at Verizon in Tahlequah are extremely helpful.

Nice store staff is very friendly

Friendly, quick, complete 💖

Good job

Friendly and helpful

05648Javier06161980

No data poor Verizon service in Muskogee

Expensive accessories

Jauuuuuu